Operations and Leadership in Toyota: A Presentation Overview

This presentation provides an in-depth overview of Toyota's operations management. It begins with an introduction to Toyota, highlighting its mission and key operations, including manufacturing, marketing, and worker management. The presentation then delves into the key functions of operations management such as finance, marketing, inventory management, human resources, and customer service, emphasizing operational efficiency, employee motivation, and communication. It also explores key approaches to operations management, including Just-in-Time (JIT) manufacturing, continuous improvement, and Total Quality Management (TQM), and discusses the roles of managers and leaders in the process. Furthermore, the presentation examines the interrelation of operations management with other departments, the relationships between leadership and management, and the influence of the business environment on Toyota's operations. It concludes by summarizing the importance of leadership and management in operating the production process effectively. References are provided for further study.

Management and Operations

Presentation would cover
Introduction
Key operations in Toyota
Key approaches in operations management
Role of manager and leader
Role of operations management
Operation management interrelate with other
department
Relationships between leadership and
management in contemporary business

Introduction
Toyota is a Japanese multinational and world second
largest automotive manufacture.
Toyota has mission to design, manufacture and sell more
electric vehicles for sustainable growth (Chiarini and
Vagnoni, 2015)
.

Key operations in Toyota
Toyota manufacture automobiles or vehicles so its
operations function involves:
Bringing raw materials to manufacture vehicles,
Marketing of vehicles (Fragassa, Pavlovic and Massimo,
2014).
And managing workers in effective way for producing
productive and quality output.

Key functions of operation
management
Finance
Marketing
Operations: The activities involves operations
includes:
Inventory management
Human resource management
Corporate social responsibility
Customer service

Maximizing operational efficiency
Reducing employee turnover
Employee motivation
Customer communication and satisfaction
Planning and developmental activities
Maximizing communication in the hierarchy
Proper use of resources

Key approaches to operations
management
• Just-in-time (JIT) manufacturing
• Continuous improvement
• Total quality management (TQM)

Role of manager and leader
Role of manager
Manager plan to convert raw products and human resource
efforts into attractive and luxurious vehicles.
Ensures that the vehicles are design in attractive way
Ensures the utilization of business finance in best possible
way
Role of leader
The role of operational leaders in Toyota is to ensure

Importance and Value of
Operations Management
 Quality control and management
 Resource management
 Focus on organisational goals
 Systems maintenance and improvement
 Customer service and satisfaction

Operation management interrelate
with other department
The operational manager communicates with the
marketing manager for understanding customers
needs.
Coordinates with distribution department for selling
the vehicles to final customers
Also communicates with finance department and
ensures the allocation of finance in productive way.

Relationships between leadership and
management in contemporary business
environment
Both leadership and management have crucial roles in
leading and managing the business.
Operational leader and manager in Toyota coordinate
and contribute their skills and efforts in taking crucial
decisions

Business Environment of Toyota
Toyota is a well established brand that is performing its
operations in global market area. There are different factors
of external market that will affect operations and business
performance. It is crucial to identify and analyse impact of
these factors in order to take better decision for
organisation. Various external factors are mention below.
Political factor
Economical factor
Social factor
Technological factor
Environmental factor