Leadership: Strategies for Building Trust within a Diverse Team Report

This report addresses the critical issue of declining trust within a diverse team, as highlighted by an employee survey. The report begins by outlining the current trust issues, including lack of information sharing, undermining of team members, and unwillingness to collaborate. The objectives focus on increasing productivity, improving team morale, strengthening employee bonds, enhancing work efficiency, boosting team engagement, and stopping negative behaviors. Strategies to re-establish trust include fostering employee connections, valuing employee input, ensuring job security, promoting transparency, and developing effective communication policies. The report also discusses internal and external networks that can provide assistance, as well as methods for monitoring progress and evaluating outcomes. Case studies are included to illustrate communication gaps, interpersonal communication challenges, and workplace behavior issues. The report also provides recommendations for improving communication strategies, interpersonal skills, and leadership qualities. The report concludes with a warning script to address unprofessional behavior and maintain professional work ethics.

Running head: LEADERSHIP
LEADERSHIP
Name of the Student
Name of the University
Author note

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Table of Contents
Case Study 1....................................................................................................................................2
Case study 2.....................................................................................................................................5
Case Study 3....................................................................................................................................7
Bibliography....................................................................................................................................9

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Case Study 1
Overview of the current trust issues within the team
There are certain issues that are to be considered in this case is that there have been issues
regarding sharing of information in between the employees. It have been seen that there is a lack
of transparency in the operational process of information sharing. This improper sharing of
information have been resulting in decreasing in bond in between the employees. The team
members have been undermining the efforts of the other team members. The employees have
been unwilling to work with any other team members.
Objective
There are certain objectives that are to be considered for establishing trust in the team of
the business.
 To increase in productivity of the organization as well as the individuals.
 To better the team morale. This section also includes the fact that there will be a better
bond in between the employees of the organization.
 To increase the efficiency of the work process.
 To increase the tem engagement
 To stop the process of undermining other employees.
Outline the overall strategies to reestablish the trust
The strategies that are to be considered in the process includes ensuring that there are
proper connection and bonding in between the employees of the organization. One need to
ensure that the employees need to connect with their team members (Antonakis and Day 2017).

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Another aspect that is to be considered in the process is that the posts that are provided to
the employees are considered with high significance.
Security in job is also required. This will ensure that the employees will not be
undermining the other employees. This is the main aspect that is to be considered. This will be
helping in increasing the trust in between the employees.
Transparency in the business process also acts important. With increase in transparency,
the main aspect that is considered is that in case fairness and transparency is maintained, it will
be providing a better outcome.
Policies
As per the case study, there have been issues regarding improper communication process.
There is a requirement of policy development. The policies that are to be taken for developing
better communication process includes implementation of centralized structure in the data flow
system. This section includes the fact that the higher authority will be sending mails to the team
leads of different teams and hence wise the flow of information will be done in a proper manner.
Hence the team leads will be distributing the data to the concerned party.
Usage of cascading method can be acting beneficial and hence wise this ensures that
there will be proper assessment of the supervisors. This makes the process more efficient for the
employees as informal mentoring as well as training is provided. This have increased the entire
operational process. Usage of interdisciplinary study method can also be used in the process in
order to reduce the opaqueness in the data communication method.
Internal and external network that will provide assistance

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It can be stated that as the entire issue is based on communication process and this is one
of the major reason that internal networks are considered. The internal stakeholders will be
capable of providing solution to the issue. The team leaders will be responsible for eliminating
this issue.
Monitoring
With the help of proper monitoring, the main advantage that is received is that the
policies that are structured are checked and this benefits the entire working process. It is seen
that it helps in checking the reference and this will help in better checking of the result that is
received.

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Case study 2
Overview
The major issue that have been seen in the section is that there have been a
communication gap. This communication gap that is present in different employees of the
organization have been high as well. This is one of the major aspect that is to be considered.
There are 3 major departments that are present in the operational process. The departments are
namely Human Resources, Information and Technology and Finance departments. It have been
seen that there is a huge difference in the operational process of the organization. This change in
operational process ensures that the data that communication process have been getting affected
in a major manner. This section also includes the fact that the difference in the operational
process have been affecting the operational process. It have been seen that the HR department
does not like much usage of the details in their working process. This is one of the major aspect
that is to be considered. It have been seen that the Finance department have been using sufficient
details for proposing of the data management. There lies a major issue in the working process of
HRs. There results in miscommunication process. The working process of HR department is
action driven, whereas the IT department is mainly process driven and they have been providing
an issue regarding the communication process. It has been seen that the IT department is not
much into discussing and the operational process is structured in a different manner.
Communication Strategy
For developing the communication strategy there are certain aspects that are to be
considered. Setting up of the target audience have been one of the most important aspect that is
to be considered (Ghildyal and Chang 2017). Establishing industrial influencer have been

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another aspect that is considered. Loyal customer setting and analyzing also plays an important
role in the communication strategy development. Understanding of the different communication
channels also play an important role in the communication strategy development process. After
this process, the business strategies that are to be considered are implemented (Novickis,
Mitasiunas and Ponomarenko 2017). The concepts that are included in the process are namely
the communication goal, internal communication, business strategy and public relation.
Developing communication goals have been the major aspect that is considered in the
communication strategy development.
Interpersonal Communication and Leadership
There are certain adjustments that are to be brought in the interpersonal communication
process. The major change that is to be brought in the process is that developing public speaking
skills will be important. Performing two way process have been another aspect that is to be
considered. Communication process will be getting bettered due to the implementation of the
two way interaction process (Warner and Sullivan 2017). Usage of proper body language for
elimination of noise in the communication process have been acting important as well. The
leadership quality that have to be bettered is that incorporation of democratic leadership in
regular life. With the help of democratic leadership, the main aspect that is considered is that the
cultural diversity that is present in the workplace can be utilized and considered.
Feedback
The feedback that is to be provided to Jonathan is that the work pressure that will be
provided needs to be acknowledged. Jonathan must be understanding his duties and must work
accordingly. This will help him to reject the tasks that does not fall under his responsibility.

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Case Study 3
Overview
The current issue that is present in the prospect is that Andre have been a jovial character
and loves to play around other employees of the organization. He have been funny with his jokes
and this is one of the major aspect that is to be considered. He cracked a joke with Priya, who
have been new to the work place and this have affected the effected the work life balance. This is
one of the major aspect that have led to the fact that Priya have detached herself form any kind of
team activities. Hence wise Priya have launched a complaint against Andre. The complaint have
been launched to the HR department.
Policies
As per the WSLHD Document, it can be stated that the policies should be based on
proper collaboration in between the employees of the team. Andre and Priya needs to sort out
the issue that is present in between them. Openness of the in between the team members have
been one of the major aspect that is to be maintained. Building trust in between the employees
have been another major aspect that is to be considered. Respect in between employees is to be
instilled (Wslhd.health.nsw.gov.au. 2020). This section ensures the relationship is maintained in
a proper manner. In case respect is present in between the employees, there will be no issues
among them and one will not be insulting others. All the employees are required to ensure that
their behavior is accordance with official rules and regulations regarding accepted workplace
behavior standard. Any violation to this is subject to review by HR and senior management of
the organization and if found liable then proper disciplinary actions will be taken against those
employees who are violating ZTP policy (Rosenbach 2018).

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Employees are required to engage with their co-workers considering boundaries required
in a workplace. Employees should not engage with their co-workers which is not acceptable in a
workplace.
Employees should be polite and maintain proper gesture with their fellow workers,
especially with their female workers. If any employees are involved in harassment of co-
workers, then this will draw strict action from organizational policy makers. Investigation will be
done to identify authenticity and reliability of such allegation (Bolman and Deal 2017). After
investigation is done and accused found guilty then it might lead to termination and sometime
fine as well. However, if this allegation is not found valid, then person making these claims will
be punished and also need to pay money accordingly as well.
All type of decisions regarding implementation and changes in policy is subject to review
of organizational authority and their decision is final in this regard as well.
OPEN SCRIPT
Dear Andre,
This is to communicate with you that there have been a communication error in the
working process. It have been observed that the attitude that is maintained in the working place
is highly unprofessional in nature. This unprofessional work behavior have been affecting the
other employees in a negative manner. There is a requirement to change your work ethics. This
script will be considered as a warning provided to you and hence forth it is expected that there
will be a change in your working principle and no further complains will be entertained against
you. In case of any such issue in future severe steps will be taken. This steps might result in high

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amount of penalty or even termination of the contract. As you have been an efficient employee,
we do not want to lose you, however professionalism is required in the working process.

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Bibliography
Antonakis, J. and Day, D.V. eds., 2017. The nature of leadership. Sage publications.
Bolman, L.G. and Deal, T.E., 2017. Reframing organizations: Artistry, choice, and leadership.
John Wiley & Sons.
Ghildyal, A. and Chang, E., 2017. IT governance, IT/business alignment and organization
performance for public sectors. Journal of Economics, Business and Management, 5(6), pp.255-
260.
Novickis, L., Mitasiunas, A. and Ponomarenko, V., 2017. Information technology transfer model
as a bridge between science and business sector. Procedia Computer Science, 104, pp.120-126.
Rosenbach, W.E., 2018. Contemporary issues in leadership. Routledge.
Warner, M. and Sullivan, R. eds., 2017. Putting partnerships to work: Strategic alliances for
development between government, the private sector and civil society. Routledge.
Wslhd.health.nsw.gov.au. (2020). Mission Vision Values - WSLHD. [online] Available at:
https://www.wslhd.health.nsw.gov.au/About-Us/Mission-Vision-Values [Accessed 28 Feb.
2020].