Effective Leadership in Health Management: Trust and Transparency

This report provides a comprehensive overview of leadership in health management, emphasizing the critical roles of trust and transparency in fostering effective healthcare practices. The report delves into the importance of these elements in building patient trust, improving organizational efficiency, and enhancing the quality of care. It explores the leadership role in healthcare, discussing how managers can initiate effective actions, promote a positive work environment, and make informed decisions. The report also examines various barriers to effective leadership, including personal, organizational, and systemic challenges, offering insights into how these obstacles can be overcome. Furthermore, the report highlights examples of effective leadership, illustrating how leaders can cultivate trust, transparency, and accountability within healthcare settings. The report underscores the need for strong leadership to guide healthcare organizations towards improved patient outcomes, increased productivity, and enhanced overall performance.

Running Head: Leadership in Health Management
Leadership in Health Management

Leadership in Health Management 1
Contents
Introduction leadership in management.....................................................................................................1
Importance of trust and transparency in health care..................................................................................1
Role of leadership in management..............................................................................................................3
Leadership Barriers: personal, organizational, system................................................................................4
Examples of effective leadership in Health Care.........................................................................................6
Conclusion...................................................................................................................................................7
References...................................................................................................................................................9

Leadership in Health Management 2
Introduction leadership in management
The purpose of this assignment is to enrich the reader with a brief overview of leadership in the
management process of healthcare. The healthcare industry is very crucial industry under which
one step can change all the activities of the business process both positively and negatively. So, it
is important for the business process to initiate trust and transparency in the business as to
receive effective results in the management of the business. Talking about leadership in health
care it shall be noted that this process helps in the initiation of effective and quick actions in the
organization. And the implementation of habit of trust and transparency in the management of
healthcare helps the organization in the easy flow of work in the workplace and it also helps in
decision making process in the organization. The employees get motivated with the process of
initiation of such activities in the business (Daire, Gilson, & Cleary, 2014). Health care
management is delicate sector under which small blunder can adversely affect the organization
along with the people connected with it. So in order to maintain the positive external
environment, the leaders need to manage proper leadership program and initiate workplace
management activities in their business operations (Grohar-Murray, DiCroce, & Langan, 2016).
Further, the task includes a detailed description of the importance of trust and transparency in
health care management and leadership role of the managers in the organization. it also explains
the barriers caused by the organization in case of non-compliance of such activities. Further
details about the task are discussed below.
Importance of trust and transparency in health care
Information is the most powerful aspect with the help of which organizations drive the customers
to trust on their activities. Without transparency, patients will also not be able to trust on the
activities of the health care organization. As the patient will review the online survey response of
the existing patients of the organization then will get to know about the true image of the
company in the market according to which they will create their perception and act accordingly.
Further, no business can sustain the global market by lying to the customers thus transparency
and trust is most important for any business. Talking about such activities ineffective leadership
management system, it shall be noted that the leader shall always aim to correctly guide its

Leadership in Health Management 3
employee and the customers by stating all the material facts to them (West, et. al., 2014). This
process of leader will initiate transparency in the organization and transparency is the most
factors which boost up the trust of employees on the working of the organization. In an
organization where there is effective workplace management and the employees trust on the
activities of their leader and follow. In that organization, the customers are automatically insisted
to attain their services. Thus, it shall be noted that effective leadership intensifies the sales of
services in the organization (Dean, 2014). Talking about the impact of transparency activity
ineffective leadership management, it shall be noted that this process develops accountability of
employees in the health care system. Emerging incidence about the lack of transparency in
leadership management of health care indicates that transparency can lead to accountability
which can affect the whole process of the management. Accountability is an aspect which
increases the level of responsibility of employees and makes them liable towards the work which
they perform. No employee would intentionally perform any wrong act because they that they
would be held liable for performing such activities, due to which mistakes in the organization
reduced and flow of work was initiated (Menachemi, Hogan, & DelliFraine, 2015).
Another aspect which gives good results with the effect of transparency and trust in organization
is that this process provides productivity in the organization. As trust of employees on the
activities of the organization initiates the business operations in a better way due to which
subsequently the productivity in the organization is increased. The availability of all such
organization’s data to the customers of the organization provides the choice to prefer other
competitors in the market, due to which the organizations urge to work better according to the
requirements of the customers present in the market. Also it shall be noted that along with details
about one’s own company, information about other competitors is also present in the market due
to which the company receives a chance to gain the competitive edge in the target market by
knowing the inefficiencies of the competitors and working on them in order to achieve success
(Barr, & Dowding, 2015).
Further, in the process of effective leadership management, a manager can only initiate activities
in the health care when the employees fully trust the instincts of the management. Suppose if the
business process wants to initiate a new change in the organization and the leader is determined
for such change to so that customers receive greater benefit out of the services of our company.

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But if the employees do not obey the guidelines of the manager then there is a possibility that the
plan might not work according to the expectation of the leader, due to which dissatisfaction
might occur which would result in creation negative business environment. Thus, that is why
trust and transparency are important in the management of the organization as it provides
productivity, accountability and many other benefits to the healthcare organization. Lastly,
quality of the outcomes is also improved which the introduction of this process in the business
process (Ledlow, & Stephens, 2017).
Role of leadership in management
Furthermore talking about the importance in the process of leadership in health care
management, it shall be noted that there are many aspects of leadership which helps the
healthcare organization in recognizing themselves in the global market. In addition to the above-
mentioned statements it shall also be noted that trust and transparency activities in a business
process highly affect the leadership in the healthcare, as these activities govern in the leadership
prices of the mangers. An effective management requires good leadership services of the
managers and good leadership requires trust of employees on the activities of the leader. All such
activities collide to provide qualitative results for the health care organization (Gifford, et. al.,
2014).
Healthcare is field which called be called as a profit earning field, but the services which such
organizations provide cannot be compared with money. Thus, this industry is crucial this fact
shall be understood by all people working under it. So, in order to maximize the benefits of
customers and help those to recover with their health, the managers first need to gain their trust
with the rightful business activities. Then they need to be transparent and provide them all the
fact related to their business then only they can provide benefits to the customers through their
services. Apart from that, all such activities can only be initiated by the organization in the
managers are capable enough to lead the whole organization. Leadership is an important part in
the effective management of healthcare business (DiMaria-Ghalili, et. al., 2014). As there is huge
pressure on the hospitals so, the organizations need a leader who can keep the employees
motivated on the activities of the organization. Thus, it shall be noted that effective leadership is
the need of the era and trust and transparency is the need of effective leadership. The employees

Leadership in Health Management 5
also need to be transparent with the manager and the manager also needs to be transparent with
the employees and the customers. Transparency brings trust on the activities of the leader and the
management, which gives positive outcomes to organization and its customers as well (Jeffreys,
2015).
Furthermore talking about the role of leadership in the health care management in hospitals, it
shall be taken into consideration that patients will take their medications from the hospital on
which they fully trust. So, this trust is gained by the leaders of the organization as they make the
patients trust that will help them and co-operate with their condition as well. Patient’s safety is
an important aspect and the organization which will take the authority and responsibility of
patients and their problem will gain goodwill in the market. in many organizations, the activities
have been noticed under which the managerial team of the hospital keeps the disease secret from
the patient and involve them in unnecessary payments for their cruel means (Ward, et. al., 2015).
They do not understand the sentiments of the patients which are linked with the doctors and the
hospital, the patients trust that the doctors will cure them and make them healthier but
irrespective of the fact that the people whom they trust are people who are degrading their
growth. That's why trust and transparency are the two factors which help the patients to analyze
the activities of the hospitals and it helps the leaders to analyze the growth of the management.
Discipline in nursing is an important aspect which promotes integrity in their activities thus, the
nurses and the doctors shall take the responsibility to act in favor of public on a whole and
initiate transparency in their business operations as well (Strömgren, et. al., 2016).
Leadership Barriers: personal, organizational, system
Trust and transparency are the two aspects of an organization which are not adopted by all
people in the management. And in the process of health care management, accountable care is
the care under which the all the material information is shared between the payer and provider.
Thus, there are some barriers in the adoption process of transparency in the organization. The
personal barrier refers to the barriers which are related to the personal behavior or attitude of an
employee in the organization. The personal issues include the problem of ego which arises under
the nurses and doctors of the organization (Perry, Cox, & Cox, 2014). The management believes
that they are the ruling party in the transaction ad things shall go according to their way and if

Leadership in Health Management 6
they face any change in the procedure then they feel irritated and oppose to the rules formed by
the management of the organization. Ego is the biggest issue which detracts the flow of effective
leadership and communication in the organization. Thus, ego and negative attitude of the nurse
can be assumed as a personal issue which acts as a barrier for the management team of the health
care organization in their process of leadership. Another personal issue can be the wrong
intentions of the doctors in the organization. The doctors usually do not treat their patients
properly in the hospital and then they ask them to come on their personal clinic. This act is done
by them so as to earn an additional income from their business. This activity of them is ethically
wrong and if the management identifies such then they shall prohibit then to act so (Van Velsen,
et. al., 2016). Thus, due to these personal reasons the management and the leader’s class in the
organization.
Furthermore talking about the organizational issues which hinders the leadership process of the
managers, the fact that came into existence is that the transparency process can only be initiated
in the organization when the all the employees present in workplace effectively communicate
with each, an in an organization where the employees do not communicate with each other then
there would be no be flow of positive working environment due to which issues in management
will occur (Erkutlu, & Chafra, 2013). Communication will help the employees to address each
other’s issues and collectively resolve them. Communication also creates transparency in the
organization. Solidarity helps the employees to build trust in on each other with their activities.
Thus, this is another organization issue which makes the leadership process ineffective and
subsequently growth of the health care organization decreases (Izquierdo, 2014).
Another organizational issue is the understanding ability of the employees in the organization to
understand a crucial issue and work on them. The health care organization is an emergency prone
area where any time any emergency can occur and the doctors and nurses have to be present
there to address the issue. Due to which any employee in the organization is inefficient in
understanding the need of the era due to which some major cases in the organization are left
unanswered. Here comes the role of leadership, if the leader in organization transparently
communicates their responsibilities with other employees in the organization then this problem
might not occur. As due to this the employees will not rely on each other and will complete their
responsibilities for which they are accountable (McSherry, & Pearce, 2016).

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The upcoming role of healthcare management notices the emerging role of physicians in the
organization. now there comes a clash in the hospital when the physician in the organization
aims to act as leaders in the organization whereas the actual leader is a person who is actually in
the managerial post of leadership which is assigned by the management. An organization only
needs two one leaders for management, two leaders create disputes and confusion in the
organization. With this process, the employees will feel confusion that which leader they have to
follow and to whom they are actually accountable. So this is one of the major system issues
which are affecting the leadership process and the initiation of transparency activity in the
organization (West, et. al., 2014).
Lastly, the major aspect due to which the transparency from the organization is reduced is that
there is increase effect of complexity in the organization due to which the healthcare
management system is facing difficulty in leading its employees. As there is the presence of
rapidly changing environment due to which it becomes difficult for the management to adjust
according to such fluctuating environment. Adding to it, complexity in the organization is the
cause of lack of transparency, complex organization structure subsequently starts reducing the
flow of transparency from the organization resulting which issues are created for the
management of the organization (Wong, & Giallonardo, 2013).
Examples of effective leadership in Health Care
There are many organizations under which the physiotherapists are leading the managerial
activities of the management effectively. Also under their guidance adequate procedure of
transparency is also initiated by the management due to which positive working environment is
initiated in the management (Agote, Aramburu, & Lines, 2016). Talking the organization under
which transparency created advantage for the organization is the Salford Royal NHS Foundation
Trust, under which the leaders of the organization reconstructed the traditional managerial
procedure into a distributive leadership model. This model helped the employees to analyze their
duties and responsibilities and work in accordance with them. Communication was also
enhanced due to which patient satisfaction and their trust also increased. The outcomes of this
process generated greater satisfaction of employees and patients and positive staff feedback
related to good corporate culture as well. (Thornton, 2016)

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Talking about the other which states the importance of transparency ineffective leadership it
shall be noted that doctor Marty Makary attacks on various organizations saying that corporate
hospitals prevent people from making the correct health decisions due to which they shall be
held accountable for the activities which they perform. He is a surgeon and professor at John
Hopkins University, stated that there needs to implement a whistleblower technique, as right now
the doctors are not fairly treating the patients under their surveillance. As Makary marked one
such case under which wrong anecdotes caused problem in the health of many people. In this
case, if the managers would have transparently shared all such information with the patients then
they would not have faced such issues. Thus, it shall be noted that transparency is one of the
major factors which needs to be applied to the management of health care. (Abrams, 2012)
The next example is the accountable care organization, which held people liable for the working
which they have done. This organization provides all the details information to the payer about
their transaction and process which they are going to follow. This process leads to credibility and
accountability of the delegates to perform the work. And subsequently due to which the activities
of leadership are easily initiated. (Bekhard Hospital Review, 2012)
Conclusion
Thus, in the limelight of above-mentioned events, the fact that shall be noted s that healthcare
management system requires adequate leadership in their process otherwise the organization will
not work effectively. Transparency refers to the process of initiation of honesty and integrity in
the organization, and if such actions are not followed in the organization then in that organization
they employee will not be able to trust on the activities of the leaders (Chakraborty,
Bhattacharya, & Dobrzykowski, 2014). Thus, transparency initiates the trust of the employee
along with the trust of patients in the organization. Being a crucial industry there comes many
situations when the management of hospitals needs to work with full solidarity and responsibility
otherwise the outcome might get worse; therefore, effective leadership helps the management to
ace in the work filed. Leadership is a tool which guides the whole organization in efficiently
working and initiating ethical business activities in the organization. Thus, it is the duty of the
leader to implement activities transparency in the organization so that goodwill of the company
is created in the market. Thus, the managers shall effectively communicate with the employees in

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the organization and the leader shall make an initiative to remove the personal, organizational
and system barriers which are negatively affecting the growth of the organization.

Leadership in Health Management 10
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