Leadership, Turnover & Financial Performance: MSc Portfolio 2021

This portfolio, submitted as part of the MSc in Business Management program, investigates the impact of leadership on employee turnover and financial performance within the Nigerian banking industry, specifically focusing on Access Bank Plc. It includes activities designed to refine the research topic, gather relevant literature, and analyze the relationship between leadership styles, employee turnover rates, and organizational financial outcomes. The portfolio highlights both the positive impacts of effective leadership in reducing turnover and the negative consequences of poor leadership, suggesting strategies for improvement such as participative leadership and fostering a positive work environment. The research aims to contribute to both personal skill development and professional opportunities within the banking sector.

Management Dissertation
and Research Methods
UMOCJY-60-M
and
Consultancy Project
Dissertation
UMSDS8-60-M
MSc in Business Management
2021-2022
Portfolio template for the Autumn 2021 cohort

Name as registered:
Name as you would like to be called (if different):
UWE Email:
Student number:
Project tile: Investigate the impact of leadership on employee turnover along with financial
performance of Nigeria banking industry
Module:
UMOCJY-60-M
UMSDS8-60-M
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Activity 1
Hello, and welcome to this first activity. For this activity, we simply want to get to know what you are interested in, and to get you to think about your research
topic. There is no wrong answer, but the more efforts and care you put into this, the more useful the exercise will be. Think about your dissertation as crossing
a jungle: you are more likely to come out of it if you know where you are going, and the journey will be much more pleasant if you plan it well. Please make sure
that you complete and submit this activity before the session, so you can get meaningful feedback from your peers.
At this early stage, are you considering doing UMOCJY-60-M, or UMSDS8-60-M?
Please explain you choice, and if you wish to do UMSDS8-60-M, please tell us about the organisation where you intend to do your project. Have you already
agreed or secured (even provisionally) some form of access with them? The more details you include, the easier it is to assess the viability of your choice.
1) Name your topic
I am trying to learn about: Investigate the impact of leadership on employee turnover along with financial performance of Nigeria banking industry
2) Make your topic more specific
because I want to find out who/what/when/where/whether/why/how: To investigate the positive and negative impact of leadership on the rate of employee
turnover along with financial performance of UK banking industry: A study on Access Bank Plc
3) Motivate your question
in order to understand: • What is the concept of leadership and employee turnover?
• What are the positive and negative impact of leadership on the rate of employee turnover?
• What are the ways that would be used for overcoming the negative impact of leadership on the rate of employee turnover?
Please explain why you think this is a topic that needs to be studied (please use between 150 and 200 words)
The rationale regarding conducting this research is to identify the positive and negative impact of leadership on the rate of employee turnover along with
financial performance of Nigeria banking industry.
If you wish to do UMOCJY-60-M, how will your project be beneficial to society in general?
This research is beneficial for the society by providing job opportunity to the unemployed people.
If you wish to do UMSDS8-60-M, how will your project benefit the organisation hosting you?
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This research or topic is important for me because it helps in increasing my personal and professional growth. At personal level, this study helps me by improving
my research skills that are data collection, time management, decision making, presentation and may others. At professional level, this research assists me by
providing job opportunity in Nigeria banking sector.
How is this topic aligned with your long-term career goals?
This research or topic is important for me because it helps in increasing my personal and professional growth. At personal level, this study helps me by improving
my research skills that are data collection, time management, decision making, presentation and may others. At professional level, this research assists me by
providing job opportunity in Nigeria banking sector.
In which field of the Business School do you think your research is located in? (see all areas here)
This research will be conducted in Nigeria’s baking sector.
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Feedback on Activity 1
When giving or receiving feedback, please try to address these questions:
 Is the proposed topic within the realm of what is (or can be) studied in the School?
 Does it sound interesting or exciting?
 For UMOCJY-60-M, has it got any relevance to society? How is this project going to make the world a better place?
 For UMSDS8-60-M, is there currently any negotiation taking place with a host organisation? Is it realistic to choose this module?
Names of people who gave
you feedback (two peers
minimum)
Points of feedback received
Action(s) you will take in
response to the feedback
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Activity 2
Hello again! For this activity, we would like you to start gathering literature on your topic. This is an opportunity for you to check whether the topic chosen really
interests you, and to start learning more about it. Please make sure that you complete this activity by the deadline set in class and in the module handbook. So
let’s start!
We would like you to find 12 journal articles that are directly relevant for your topic. Ideally, you should focus on peer-reviewed academic journals, and avoid
textbooks, internet sources, and even books. To ensure that your list is well focused, you may want to gather more than 12 articles, and only list the 12 most
relevant.
We would also like you to use the UWE Harvard format to format your references. You can find information about this format
here: https://www1.uwe.ac.uk/students/studysupport/studyskills/referencing/uwebristolharvard.aspx
Here is an example of a reference using the conventions of the UWE Harvard format:
Robinson, S., Ratle, O. and Bristow, A. (2017) Labour pains: Starting a career within the neo-liberal university. Ephemera. 17 (3), pp. 481–508.
Remember: no books, no internet sources, and stay focused on your topic. Good luck!
Please explain your search strategy. How did you go on to seek your sources?
Literature is the review of available sources that are books, journals, articles, publication research and many others. These sources are used for collecting
accurate and in-depth information regarding the role of leadership in reduction of employee turnover.
Please list your 12 references, using the UWE Harvard format.
Using the UWE Harvard format with accuracy is not an option. It is something you have to aim to. And remember: no books, no internet sources.
Example Robinson, S., Ratle, O. and Bristow, A. (2017) Labour pains: Starting a career within the neo-liberal university. Ephemera. 17 (3), pp. 481–508.
1 Antonakis, J. and Day, D.V., 2018. Leadership: Past, present, and future.
2 Bennis, W.G. and Thomas, R.J., 2020. Crucibles of leadership. Harvard business review, 80.
3 Chiat, L.C. and Panatik, S.A., 2019. Perceptions of employee turnover intention by Herzberg’s motivation-hygiene theory: A systematic literature review. Journal of Research in
Psychology, 1(2), pp.10-15.
4 Daniëls, E., Hondeghem, A. and Dochy, F., 2019. A review on leadership and leadership development in educational settings. Educational research review, 27, pp.110-125.
5 Gao, X., Wen, J. and Zhang, C., 2019. An improved random forest algorithm for predicting employee turnover. Mathematical Problems in Engineering, 2019.
6 Lyons, P. and Bandura, R., 2019. Employee turnover: Features and perspectives. Development and Learning in Organizations: An International Journal.
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Northouse, P.G., 2021. Leadership: Theory and practice. Sage publications.
8 Rosenbach, W.E., 2018. Contemporary issues in leadership. Routledge.
9 Skelton, A.R., Nattress, D. and Dwyer, R.J., 2019. Predicting manufacturing employee turnover intentions. Journal of Economics, Finance and Administrative Science.
10 Western, S., 2019. Leadership: A critical text. Sage.
11 Zhao, Y. and et. al., 2018, September. Employee turnover prediction with machine learning: A reliable approach. In Proceedings of SAI intelligent systems conference (pp. 737-758).
Springer, Cham.
12 Zimmerman, R.D., Swider, B.W. and Boswell, W.R., 2019. Synthesizing content models of employee turnover. Human Resource Management, 58(1), pp.99-114.
Read five of your references. In approximately 500 words, can you tell us about what you have learned, and most importantly, do you still think this is an
interesting topic for you to study?
Concept of leadership and employee turnover
According to the Bennis and Thomas (2020), leadership is the capability of a person or group of individual to influence their employees towards attainment of
common goals of an organisation.
As per the opinion of Rosenbach (2018), leadership is the art of influencing and motivating employees to work effectively and helps an organisation in
accomplishment of competitive advantages.
According to the Lyons and Bandura (2019), employee turnover introduces to the total number of employees who leave an organisation over a definite time
period.
On the other hand, Zimmerman, Swider and Boswell (2019), turnover of the employee is defined as the number of workers who quite the company.
Positive and negative impact of leadership on the rate of employee turnover
According to the Northouse (2021), leadership has a positive impact in reducing the employee turnover. Leadership within a workplace is important because it
increase motivation among employees that resulted in reduced turnover.
As per the opinion of Daniëls, Hondeghem and Dochy (2019), within an organisation, leadership is essential for the company because with the help of this, they
can easily increase satisfaction and motivation among the workforce. This has a positive impact on company by reducing employee turnover.
On the other hand, Zhao and et. al., (2018), inappropriate leadership at workplace has a negative impact on employees because it increases demotivation among
workplace that turn to increase employee turnover.
According to the view presented by Skelton, Nattress and Dwyer (2019), if an organisation not use effective leadership then it increases rate of employee
turnover. This has a negative effect over business performance and growth of an organisation.
Ways that would be used for overcoming the negative impact of leadership on the rate of employee turnover
According to the Antonakis and Day (2018), in order to reduce negative impact of leadership, there is a suggestion to an organisation to increase employee
motivation by using participative leadership.
As per the opinion of Western (2019), providing equal opportunity to the employees is an effective way for overcoming the employee turnover.
On the other hand, Chiat and Panatik (2019), for reducing the negative effect of leadership on the rate of employee turnover, there is requirement for
developing positive working environment.
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As per the view presented by the Gao, Wen and Zhang (2019), developing exclusive working environment is essential for an organisation in reducing employee
turnover within a workplace.
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Feedback on Activity 2
When giving or receiving feedback, please try to address these questions:
 Are the references presented using the UWE Harvard format?
 Is the formatting impeccable, or is there room for improvement?
 Is the list well-focused? Can you get a sense of what the topic is by looking at the list?
 Are all the references journal articles?
Names of people who gave
you feedback (two peers
minimum)
Points of feedback received
Action(s) you will take in
response to the feedback
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Activity 3
And we’re back! For this activity you will continue gathering and analysing literature related to your topic. Please make sure that you complete and submit this
activity by the deadline set in class and in the module handbook.
We would like you to use 12 journal articles that are directly relevant for your topic. Ideally, you should focus on peer-reviewed academic journals, and avoid
textbooks, internet sources, and even books.
You have received feedback on Activity 2 about your formatting fo the references. This is your chance to try to do even better. In your dissertation, your
presentation skills will be assessed, and one aspect of this is your ability to use with consistency and accuracy the UWE Harvard format to format your
references. You can find information about this format here: https://www1.uwe.ac.uk/students/studysupport/studyskills/referencing/uwebristolharvard.aspx
Here is an example of a reference using the conventions of the UWE Harvard format:
Robinson, S., Ratle, O. and Bristow, A. (2017) Labour pains: Starting a career within the neo-liberal university. Ephemera. 17 (3), pp. 481–508.
Remember: no books, no internet sources, just journal articles. Good luck!
Please update the list of 12 journal articles you are using for this exercise.
1 Antonakis, J. and Day, D.V., 2018. Leadership: Past, present, and future.
2 Bennis, W.G. and Thomas, R.J., 2020. Crucibles of leadership. Harvard business review, 80.
3 Chiat, L.C. and Panatik, S.A., 2019. Perceptions of employee turnover intention by Herzberg’s motivation-hygiene theory: A systematic literature review. Journal of Research
in Psychology, 1(2), pp.10-15.
4 Daniëls, E., Hondeghem, A. and Dochy, F., 2019. A review on leadership and leadership development in educational settings. Educational research review, 27, pp.110-125.
5 Gao, X., Wen, J. and Zhang, C., 2019. An improved random forest algorithm for predicting employee turnover. Mathematical Problems in Engineering, 2019.
6 Lyons, P. and Bandura, R., 2019. Employee turnover: Features and perspectives. Development and Learning in Organizations: An International Journal.
7 Northouse, P.G., 2021. Leadership: Theory and practice. Sage publications.
8 Rosenbach, W.E., 2018. Contemporary issues in leadership. Routledge.
9 Skelton, A.R., Nattress, D. and Dwyer, R.J., 2019. Predicting manufacturing employee turnover intentions. Journal of Economics, Finance and Administrative Science.
10 Western, S., 2019. Leadership: A critical text. Sage.
11 Zhao, Y. and et. al., 2018, September. Employee turnover prediction with machine learning: A reliable approach. In Proceedings of SAI intelligent systems conference (pp.
737-758). Springer, Cham.
12 Zimmerman, R.D., Swider, B.W. and Boswell, W.R., 2019. Synthesizing content models of employee turnover. Human Resource Management, 58(1), pp.99-114.
10

In the table below, please analyse your 12 sources.
What is (are) the research question(s)? What is the purpose
of the theory
produced?
(explaining,
comprehending,
ordering, enacting,
provoking)
What type of
reasoning is
used?
(inductive,
deductive, or
other?)
How would
you describe
the type of
data used?
What does the conclusion and the
“agenda for further research” section
suggest?
How useful is
this piece?
(1=not really
useful;
5=very
useful)
Example Q1. What is it like to be an ECA in these transitional and unsettled
times, and what disjunctures and transitions do they experience on
entering the field?
Q2. What coping practices do they develop, and how might their
disjunctures and outsider positions in some ways facilitate their
positioning within the field?
Q3. What support do they draw on in developing these endeavours
and in moving forward?
Ordering Inductive Semi-
structured
interview data
with 20
participants
1) To carry longitudinal analysis of
hysteresis effect
2) To explore the development of
social capital over time
3) To apply those concepts to the
analysis of career tractories of
other professionals
5
1 What is the concept of leadership and employee turnover?
What are the positive and negative impact of leadership on the rate
of employee turnover?
What are the ways that would be used for overcoming the negative
impact of leadership on the rate of employee turnover?
Ordering Deductive Questionnaire By carrying out cross-sectional analysis 5
2 Antonakis, J. and Day, D.V., 2018. Leadership: Past, present, and
future.
Ordering Deductive Questionnaire By carrying out cross-sectional analysis 5
3 Bennis, W.G. and Thomas, R.J., 2020. Crucibles of leadership.
Harvard business review, 80.
Ordering Inductive Secondary
sources of
data collection
such as books,
journals etc.
By conducting longitudinal study. 4
4 Chiat, L.C. and Panatik, S.A., 2019. Perceptions of employee
turnover intention by Herzberg’s motivation-hygiene theory: A
systematic literature review. Journal of Research in Psychology,
1(2), pp.10-15.
Reducing
employee
turnover through
leadership
Deductive Interview Cross-sectional study 5
5 Daniëls, E., Hondeghem, A. and Dochy, F., 2019. A review on
leadership and leadership development in educational settings.
Educational research review, 27, pp.110-125.
Ordering Deductive Questionnaire By carrying out cross-sectional analysis 4
6 Gao, X., Wen, J. and Zhang, C., 2019. An improved random forest
algorithm for predicting employee turnover. Mathematical
Problems in Engineering, 2019.
Reducing
employee
turnover through
leadership
Deductive Interview Cross-sectional study 5
7 Lyons, P. and Bandura, R., 2019. Employee turnover: Features and Ordering Deductive By carrying out cross-sectional analysis 5
11

perspectives. Development and Learning in Organizations: An
International Journal.
Questionnaire
8 Northouse, P.G., 2021. Leadership: Theory and practice. Sage
publications.
Ordering Deductive Questionnaire By following longitudinal approach 5
9 Rosenbach, W.E., 2018. Contemporary issues in leadership.
Routledge.
Ordering Inductive Questionnaire By following longitudinal approach 5
10 Skelton, A.R., Nattress, D. and Dwyer, R.J., 2019. Predicting
manufacturing employee turnover intentions. Journal of Economics,
Finance and Administrative Science.
Reducing
employee
turnover through
leadership
Deductive Interview Cross-sectional study 5
11 Western, S., 2019. Leadership: A critical text. Sage. Ordering Deductive Questionnaire By following longitudinal approach 5
12 Zhao, Y. and et. al., 2018, September. Employee turnover prediction
with machine learning: A reliable approach. In Proceedings of SAI
intelligent systems conference (pp. 737-758). Springer, Cham.
Ordering Deductive Questionnaire By carrying out cross-sectional analysis 5
Doing this analysis, what have learned about how other researchers study your chosen topic?
This is the most important part of the exercise, so please do not neglect it. Minimum wordcount: 200. Suggested wordcount: 400. Maximum wordcount: 500.
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