This report examines Unilever's operations management, focusing on key approaches such as Six Sigma, Total Quality Management (TQM), and the Just-In-Time (JIT) method. The report highlights the importance of these approaches and the role of leadership and managers in the context of production and service provision. It emphasizes the significance of effective operations management in achieving business objectives, including quality of product, customer satisfaction, revenue increase, and waste reduction. The report concludes that effective operation management is crucial for organizations to achieve their desired goals and objectives and it provides insights into how Unilever utilizes these strategies to improve its operations and efficiency. The report also references key academic sources to support its analysis and findings.
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