Analyzing Workplace Leadership: Values, Integrity, and Team Management

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Added on 2024/06/28

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This report provides a comprehensive analysis of leadership in the workplace, covering organizational values, standards, and the importance of integrity and credibility. It explores different leadership styles, including democratic, autocratic, laissez-faire, and transformational leadership, and discusses the stages of group development. The report also addresses challenging employee behaviors and provides strategies for managing performance issues, including a detailed performance development plan for a specific employee. Furthermore, it examines the impact of addressing performance issues on team dynamics and overall performance. The document is available on Desklib, a platform offering study tools and solved assignments for students.

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SHOW LEADERSHIP IN THE
WORKPLACE

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Contents
Assessment Task 1:.................................................................................................................................... 3
1: What is meant by ‘organizational values’?........................................................................................... 3
2: Explain how you would determine an organization’s standards and values when they are:................3
3: Choose a well-known organization and explain organizational values of it:.........................................3
a): Explain what you think is meant by the term ‘role model’...................................................................4
b): List four examples of good leadership role modeling.......................................................................... 4
5: Provide three examples of standards and values that could be damaging to an organization’s image.
What would you do in each of these circumstances?.............................................................................. 4
6: What does working with integrity and credibility mean to you? How would you ensure you worked in
this way in a leadership role?................................................................................................................... 5
7: What are the four styles of leadership? Briefly describe each and advise under what circumstances
you believe this leadership style should be used in the workplace..........................................................6
8: definition of a Formal group and Informal group.................................................................................. 7
9: employee behavior.............................................................................................................................. 7
10. What are the stages of group development? Briefly describe each...................................................7
11. identify whether you think this is appropriate behaviour or not..........................................................8
12. how would you manage someone in your work team who was damaging your organisation’s image
................................................................................................................................................................. 9
Assessment Task 2................................................................................................................................... 10
Performance Development Plan............................................................................................................ 10
Assessment Task 3................................................................................................................................... 14
1. How will you implement this plan with Belinda............................................................................... 14
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2. Why you have developed the specific plan/ strategy for dealing with Belinda’s poor performance.
14
3. What would you do if Belinda reacts badly to what you have to say..............................................14
4. What would you do if Belinda’s performance is improved..............................................................14
5. What would you do if Belinda’s performance does not improved...................................................15
6. How have you arrived at these decisions....................................................................................... 15
7. How do you think often team members may react if they feel you have not addressed the situation
with Belinda appropriately...................................................................................................................... 15
8. How the improvements of Belinda’s performance can affects team’s overall performance...........15
9. How do you feel you handled the meeting with Belinda.................................................................16
Assessment Task 4................................................................................................................................... 17
References................................................................................................................................................ 19
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Assessment Task 1:
1: What is meant by ‘organizational values’?
Organisational values are those assumptions and set of rules which are followed within an
organization to decide the behavior of employees. Organisational values have a significant
impact on the acts and operations of an entity and denote the work ethics for employees which
should be applied to integrate the individual efforts with entity’s vision so that an entity can
achieve its aims (Norman, 2018).
2: Explain how you would determine an organization’s standards and values
when they are:
Stated:
 If values are stated it can be founded on the official page of the company.
 Values of a company can be found through a different press release and reports which are
issued by a company (Team, 2016).
 By the study of corporate governance statement.
Implicit:
 Values of organization can be found through the study of working style of employees.
 Examination of management decisions.
 Study of the internal working environment (Team, 2016).
3: Choose a well-known organization and explain organizational values of it:
ASDA limited a subsidiary of Walmart is a leading retail store chain in the UK which is selling
FMCG products to the UK citizens at a low price and high quality. Loyalty for customers is the
main core value of organization which is strictly followed by the company to provide maximum
value of money to customers (Norman, 2018). Consistency is another main core value which is
followed by the ASDA towards investors to provide the maximum value of their investments.
Efficiency and the happy working environment is also an organizational value which is followed
by ASDA to provide a high-quality working environment to its employees (Team, 2016).
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4:
a): Explain what you think is meant by the term ‘role model’.
A role model is a person whose personality, achievements, act, and behavior can be used as an
example, to motivate someone to work hard and smartly (Morgenroth, 2015). For a team, a Role
model can be a person who achieved a level of Excellency in a task or role which is going to be
performed by the team.
b): List four examples of good leadership role modeling.
 Self-motivated and positivity is the main quality to be a role model and good leader.
 High dedication to work and productivity should be reflected in the behavior of leaders to
become a role model (Hao and Yazdanifard, 2015).
 A leader who has respective behavior with employees and tries to understand their needs to
resolve their issues so that they can focus on work is a great example of good leadership.
 A leader who provides enough exposed to employees so that they can grow their carrier is
the best example of good leadership.
5: Provide three examples of standards and values that could be damaging to an
organization’s image. What would you do in each of these circumstances?
 If an organization has predetermined standard for productivity but it is too high and hard to
achieve, it will affect the image of that organization negatively and the same can be
eliminated by proper review of productivity targets.
 If an organization sets the standard for high profitability and for the same, it reduces the
quality of products and ignores ethical rules of competition, it will affect the goodwill of
organization adversely and it can be mitigated by ensuring promised quality in products
(Hao and Yazdanifard, 2015).
 If employee respect is not a core value for an organization, it will reduce the goodwill of an
organization and the same can be eliminated by ensuring respective behavior of leaders
and managers with junior staff.
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6: What does working with integrity and credibility mean to you? How would you
ensure you worked in this way in a leadership role?
Integrity can be defined as the ability to perform the task and obligation in an appropriate
manner with ethical and moral values for the betterment of all over society. In the context of the
business organization, it is a process to execute the planned activities by considering ethical
issues to maintain a healthy business environment (Coates, 2014).
Credibility means performing the tasks and obligations in such manner which will improve the
trust of external parties for the organization. It denotes the ethical way which is followed to build
the reputation of an entity (Mineo, 2014).
As a leader, integrity can be ensured through the application of corporate governance practices
within the organization so that acts of entity can be managed according to the ethical issues.
Credibility is related to business in various ways, for example, credibility among clients can be
ensured by providing a commitment for quality (Coates, 2014). Employee credibility can be
ensured by the application of proper employee welfare practices.
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7: What are the four styles of leadership? Briefly describe each and advise under
what circumstances you believe this leadership style should be used in the
workplace.
Democratic leadership style:
It is a shared leadership style in which team a wide scope of involvement in policy making is
provided to the team members so that they can work with more dedication and interest. The
style is very popular among medium and big size organizations because it helps to integrate the
individual employee goals with organizational goals and motivates the staff to provide a
maximum contribution for the attainment of aims (Nanjundeswaraswamy and Swamy, 2014).
Autocratic Leadership:
Autocratic leadership is used in those organizations where fast and complex decisions are
required to manage the business. In this leadership style, decisions are taken by individual
authority or a group of managers and junior staff has to follow the instructions (Bahmanabadi,
2015).
Laissez-faire Leadership:
This leadership style provides a chance for individual employees to take own decisions for the
completion of their duties and no interfere is made by leaders. This style is not popular among
business leaders because it affects the productivity negatively (Nanjundeswaraswamy and
Swamy, 2014).
Transformational Leadership:
This leadership style is dedicated to shared working in which leaders find the requirements of a
change in strategy and visions and inspires the employees to achieve the company vision. It is
one of the most popular leadership styles which is utilized by the team managers to perform the
task with full commitment.
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8: definition of a Formal group and Informal group.
Formal group:
The formal group can be defined as a cluster of some peoples which is made to complete a
special task or role. A formal group is framed by the company management according to the
need of tasks an employee’s skills so that they can easily perform the obligations (Nkala and
Barbara, 2014).
Informal group:
In the context of a business organization, the informal group is a set of employees that are
made by themselves for their own interest according to their comfort (Nkala and Barbara, 2014).
It is a personal relationship based group which is made by employees according to their needs
and suitability.
9: employee behavior
Aggressive behavior: sometimes when an employee made a mistake in work due to personal
problems and his manager calls him for the explanation, he shows aggressive behavior which
affects the productive and team relationship (Li, 2015).
The situation of violence: the situation of violence is arising due to unhealthy arguments
between employees in which they act very unprofessionally. This situation affects the work
environment and employee productivity.
10. What are the stages of group development? Briefly describe each.
It's especially imperative for a chief to take after different phases of gathering advancement to
build the productivity and profitability level in the association. With the assistance of Tuchman,
advancement director can provide high consideration regarding the improvement of the group
(Natvig and Stark, 2016). The significant point of the director to utilize this instrument is to
enhance the execution of the gathering rapidly. There are 5 phases include under the Tuchman
improvement display which is inspected as under:
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 Forming: this is an initiating phase in which the team formation is done in which every
member have the positive and polite attitude. At this phase, they understand other
members and the task.
 Storming: This is a subsequent phase where supervisor push workers against the limits.
At this phase possibility of contentions emerge between workers since undertaking and
parts are assigned to employees through the administrator (Raes, et. al., 2015).
 Norming: at this phase problems and issue are resolved according to diverse situations
and circumstances, to accomplish results colleague meets up to play out a particular
project.
 Performing: this is the fourth phase where every member of the team performs well so
as to accomplish objectives desired and destinations in the distributed assignment.
 Deferring: this is the last phase for the development of the group in which team member
continues their work and tasks and the manager looks after the outcomes (Natvig and
Stark, 2016).
11. identify whether you think this is appropriate behaviour or not
Scenario Appropriate yes/no? the reason why if not appropriate
Staff member standing out
the front of the office building
making racist comments
about a client
No The business organization must
avoid the racism as per the policies
and law in the organization
workplace (Demirtas and Akdogan,
2015).
The staff member in uniform
assisting an elderly lady with
picking up dropped change
on the street
Yes The requirement for staff in the
organization needs to be
considered by the manager for
maintaining the healthy
environment and culture.
Staff member assisting a
client in the office with
directions to their next
appointment
Yes The organization needs to deal in
the delegate and appropriate
manner with the clients for building
the reputation and brand image of
organization (Luthans, et. al., 2015).
Staff member refusing to No It is important to provide training to
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assist a client in the office as
they disagreed with their
religious views
employees by the managers so that
employee could treat clients equally
without any racism based on
religion (Demirtasand Akdogan,
2015)
The staff member in uniform
verbally abusing someone on
public transport
No For such inappropriate activities, it
is important to punish the
employees by the manager as such
activities could spoil the reputation
of an organization.
12. how would you manage someone in your work team who was damaging your
organisation’s image
Through encouraging, inspiring and motivating for achieving the desired objectives and goals
without any inappropriate action leaders and managers could easily handle the entire
employees and workforce at the workplace. Taking the support of the efficient system policies
and practices, managers can easily manage the employee's work or task in an appropriate way
(Maruping and Magni, 2015). By gaining the leadership style manager can enhance the
productivity and the staff performance. The most appropriate communication approach is top t
bottom approach as it helps in eliminating the conflicts among the leaders and staffs at the
workplace. The source that is used for communication is Email as by using this method, a
leader can easily transfer and inform the staff about the various business activities and
important information from any location to keep the staff updated. Using Email can also motivate
staff to accomplish their responsibility and work respectively and appropriately (Gupta and
Sharma, 2016).
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Assessment Task 2
Performance Development Plan
The performance development plan is prepared so that the improvements in the performance of
individuals can be made by evaluating the weak areas so that it may helps them to attain their
individual goals and objectives.
Key Areas Current
Proficiency
Target
Proficiency
Development
Opportunitie
s
KPI’S Time
Scale
Are they
SMART
Customer
Relations
Maintains
technical
and
professional
knowledge
which is
prevalent
with the
concerned
industry.
To bring more
advancements
in the skills of
Belinda so
that the
management
of relations
with the
clients cannot
get affected.
To develop
these
opportunities
the she has to
manage her
work life and
the
professional
life individually
and with that
the proper
training should
also be
provided to
her so that the
mistakes can
be avoided
and the better
results can be
produced
(Healthfield,
2018).
The
measurement
of her
performance
will be done
by comparing
the earlier
one with the
new results
which will be
her
performance
in dealing
with clients
so that the
differences
between the
both can be
evaluated
and the skills
of her can be
improved.
2
August
2018 –
6
August
2018
Yes these
are
SMART
as:
S: They
are specific
as they
clearly
define the
integration
of skills
with that of
improveme
nts
(Healthfield
, 2018).
M: The
goals can
easily be
measured
through
KPI’s as
the
quantitativ
e a well as
qualitative
both
analysis
will be
done.
A: The
emphasis
has laid on
improving
her skills
which will
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help in
attaining
the goals.
R: The
analysis is
relevant as
the
information
is relevant
to the
needs
which are
to be
achieved
for Belinda.
T: The
proper one
week will
be used for
all the
process to
complete
and the
timely
results will
be
delivered.
Team Work As she is the
sales person
so maintaing
the proper
team is
necessary
within the
organization.
She is
inefficient in
maintaing
and
monitoring
the level of
stocks in the
organization
which is
leading her
not to
achieve
goals
(Healthfield,
2018).
To enhance
the customer’s
relations
Belinda needs
to enhance
her
maintenance
skills
(Healthfield,
2018). This in
turn will also
help in
attracting the
customers so
that the
overall
effectiveness
of the firm can
be increased
and the
growth can be
achieved.
The Belinda
needs to work
on her part as
the sales team
person so that
the new
opportunities
and the
business
opportunities
cannot be
missed and
the clients
whom she is
dealing with
are satisfied
with her
services.
To check that
the proper
team work is
followed by
Belinda or
not the
feedback
from the
team
members as
well as the
clients will be
taken so that
the actual
results can
be analyzed
and the areas
of
improvement
can be given
the more
importance.
7
August
2018 –
12
August
2018
The
SMART
objectives
are
achieved
as the
relevancy
is
maintained
and the
strategies
which are
set are
also
measurabl
e easily
through the
qualitative
basis.
Administratio The current The target is To meet the The 13 The
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