BSBMGT605/BSBMGT615 Project: Leadership & Organisational Development

This project addresses business leadership and organizational development, specifically within the context of Wesfarmers. It explores the qualities of a good leader, the impact of leadership behaviors on personnel, and the role of leaders in risk mitigation. The project also discusses the importance of networking, high-performing teams, and effective communication of organizational policies. Furthermore, it develops a business development initiative, analyzes its potential risks and benefits, and considers the importance of organizational culture. The project concludes with a plan for implementation, monitoring, and evaluation of the proposed initiative, highlighting the importance of innovation and strategic planning in achieving organizational success. The report emphasizes that Wesfarmers trains its leaders to be more accountable, possess problem-solving behavior and avoid procrastination.

ADV DIPLOMA OF LEADERSHIP & MANAGEMENT
BSBMGT605 PROVIDE LEADERSHIP ACROSS THE ORGANISATION
&
BSBMGT615 CONTRIBUTE TO ORGANISATION DEVELOPMENT
Project
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By
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Scenario
Project BSBMGT605 provide leadership across the organisation
Write a paper of no more than 4,000 words on business leadership.
All information sourced from other people, authors or writers (from either electronic or hard copy sources), must be properly
cited and referenced.
Wherever possible give examples of behaviours or situations relevant to your workplace.
Explain what you consider a good leader, in the workplace, does and how this impacts on organisational success. In particular
consider the communication skills that good leaders demonstrate.
Why are good communication and interpersonal skills so important?
How might the behavioural characteristics demonstrated by leaders affect the other personnel in the organisation; that is, does
good leadership impact on the ability of individuals and teams to perform to the required standards?
Consider and discuss the role that good leaders play with regard to risk minimisation/ mitigation.
Consider also:
1. How good networking skills will support good leadership.
2. What contribution a good leader can make to the development and maintenance of high performing teams.
3. How a leader can ensure that their own competencies are current and suited to their role.
4. What the role of a leader is, with regard to communicating, to the members of the organisation and to relevant stakeholders, the
legislation, codes of practice and any by-laws applicable to operation of the business.
Project BSBMGT615 contribute to organisation development
Answer each of the following questions and submit the answers, along with your proposal, to the assessor:
1. Develop, describe and document in detail a business development initiative that would be relevant to the business in which you
work.
2. Explain how this improvement might be considered creative or innovative. (If you are not working you will need to discuss, with
your assessor, how you can address this as a simulation or how you can address it in terms of a company for which you have
previously worked.)
3. Would it be necessary to conduct a risk analysis and the cost–benefit analysis? Explain.
4. What are lateral thinking skills and why might it be important to use them?
5. With whom would you consult and why would you consult with these people?
6. What aspects of organisational culture, dynamics and behaviour would be important to the outcome of the plan?
7. How would the plan be implemented and how would its impact be monitored and evaluated?
The description of the intended organisational development process should be formatted in such a way that it can actually be presented
to senior management of the organisation as an organisational development proposal.
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Table of Contents
Project BSBMGT605 provide leadership across the organisation..............................................2
Project BSBMGT615 contribute to organisation development.................................................2
Introduction....................................................................................................................4
Explain what you consider a good leader, in the workplace, does and how this impacts
on organisational success..............................................................................................4
How might the behavioral characteristics demonstrated by leaders affect the other
personnel in the organisation?.......................................................................................5
Discuss the role that good leaders play with regard to risk minimisation/ mitigation....5
Below are some ideas on the role that good leaders play with regard to risk
minimisation/ mitigation. Expand on these and add some more of your own:...............5
How will good networking skills support good leadership?............................................6
What contribution can a good leader make to the development and maintenance of
high performing teams?.................................................................................................6
What is the role of a leader, with regard to communicating, to the members of the
organisation and to relevant stakeholders, the legislation, codes of practice and any
by-laws applicable to operation of the business?...........................................................7
Explain how an improvement might be considered creative or innovative....................7
Clearly explain why this development initiative should be implemented and the
benefits of the proposed development..........................................................................7
Would it be necessary to conduct a risk analysis and the cost–benefit analysis?..........7
Risk analysis...................................................................................................................8
What are lateral thinking skills and why might it be important to use them?................8
With whom would you consult and why would you consult with these people?.............8
What aspects of organisational culture, dynamics and behaviour would be important
to the outcome of the plan?...........................................................................................8
How would the plan be implemented and how would its impact be monitored and
evaluate.........................................................................................................................9
Conclusion......................................................................................................................9
References.....................................................................................................................9
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Introduction
This is an introduction to your business and aims to tell an audience about your products or services. However, a
company introduction shouldn't just tell your audience what you do -- it should also tell viewers why you do it. A
company introduction often includes a compelling story about how the company began, as well as the company's
vision and values. It should be 2-4 paragraphs long, and effectively highlight the key points that your paper will
discuss in detail later.
Leadership can be defined as the activity for an action to lead the group an organization. Leaders are
responsible for implementing and guiding the individuals or any teams in order to perform the mutual task.
Organizational development is defined as the execution of different systems and techniques in order to
implement any change. This helps the company in expansion and growth so that the organizational
performance can be improved. Company's stakeholders are majorly responsible for the same (Zhao and
Zhou, 2019).
Organization chosen is Wesfarmers, it is one of the leading and international conglomerate company
established in 1914 and headquartered in Australia. Objective of Wesfarmers is to render satisfactory return
to shareholders. Its core values include integrity, openness, accountability and entrepreneurial spirit.
Company also consists the value creating strategies such as hiring outstanding people, empowering culture,
social responsibility, commercial excellence, innovation, robust financial capacity and maintaining
sustainability.
The following discussion is based on the leadership and its impact on organizational success.
Discussions are also made on the behavioral characteristics in the company. Role of good leaders in risk
minimization are also discussed. Discussion on good networking skills regarding leadership is also made.
The report also covers the maintenance of high performing teams and communication along with the
legislations within organizational operations. Improvement in innovation and its implementation in the
development of organization are also covered in the report. More over risk analysis and cost benefit analysis
are also conducted along with the organizational culture and its importance. Implementation of the plan and
monitoring it are also discussed in the report with proper conclusion.
Explain what you consider a good leader, in the workplace, does and how this
impacts on organisational success.
Discuss these points(and any others that you think are relevant) on business leadership and how they impact
organisational success (example only, DO NOT copy this, add extra information/graphics etc. as required):
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1. Make Others Feel Safe to Speak-Up - Successful leaders deflect attention away from them and encourage others
to voice their opinions. They are experts at making others feel safe to speak-up and confidently share their
perspectives and points of view.
2. Make Decisions - Successful leaders are expert decision makers. 2
3. Communicate Expectations - Successful leaders are great communicators, and this is especially true when it
comes to “performance expectations.”
4. Challenge People to Think - The most successful leaders understand their colleagues’ mindsets, capabilities and
areas for improvement.
5. Be Accountable to Others - This doesn’t mean they are allowing others to control them – but rather becoming
accountable to assure they are being proactive to their colleagues needs.
6. Lead by Example - Successful leaders practice what they preach and are mindful of their actions.
7. Measure & Reward Performance - Successful leaders never take consistent performers for granted and are
mindful of rewarding them.
8. Provide Continuous Feedback - Successful leaders always provide feedback and they welcome reciprocal
feedback by treating trustworthy relationships with their colleagues.
9. Properly Allocate and Deploy Talent - Successful leaders know their talent pool and how to use it.
10. Ask Questions, Seek Counsel - Successful leaders ask questions and seek counsel all the time.
11. Problem Solve; Avoid Procrastination - Successful leaders tackle issues head-on and know how to discover the
heart of the matter at hand.
12. Positive Energy & Attitude - Successful leaders create a positive and inspiring workplace culture.
13. Be a Great Teacher - Successful leaders never stop teaching because they are so self-motivated to learn
themselves.
14. Invest in Relationships - Successful leaders don’t focus on protecting their domain – instead they expand it by
investing in mutually beneficial relationships …
15. Genuinely Enjoy Responsibilities - Successful leaders love being leaders – not for the sake of power but for the
meaningful and purposeful impact they can create …
(Source: www.forbes.com/sites/glennllopis/2013/02/18/the-most-successful-leaders-do-15-things-automatically-
every-day/#3122713a69d7)
Wesfarmers has the leaders in different domains but having the same qualities of good leaders in order to
manage the entire team.
 In the finance domain, Wesfarmers has characteristics of a good leader. Leaders contain the qualities
of having a strategic decision making power in budgeting. They also consists the good
communication flow with the subordinates.
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 Leaders of Wesfarmers generally challenge their team to think in a more innovative and creative
manner. This is because the marketing process of products can be attention gaining and attractive
towards the conglomerate products.
 Wesfarmers has trained their leaders to be more accountable in the domain of research and
development. This is done for better undertaking and assigning the task to the group members
regarding introducing the new processes within organization.
 Moreover, Wesfarmers generally possess the capabilities to lead by example on a practical basis.
This function is done in the domain of sales sector for maximum number of lead generations and
revenues as well.
 In the domain of human resource department, Wesfarmers possess the ability to measure and reward
performance as per the hard work of the employees. This helps in the improvement and enhancement
of smart working of the staff.
 Leaders in Wesfarmers contain the proper feedback systems in the form of manual as well as digital
basis. This helps the employees to improve their working as per the needs and requirements of the
task assigned to them.
 Furthermore, Wesfarmers hire a good leader, which has the proper education and deployment of
talent within the organization. This is done so that they could maximize the employee retention and
reduces the employee turnover.
 Leaders in Wesfarmers have the capabilities to ask the relevant questions and seek the counseling for
better knowledge and culture about organization. This step has supported the organization in
adjusting into the culture of the company. This has also reduced the conflicts among people of
assorted backgrounds.
 At the time of some specific situation in Wesfarmers, such as conducting the event for brand
promotion. Leaders possess the problem solving behavior and avoiding procrastination. It is a good
quality of leader with positive energy and attitude towards the team members. This has helped the
organization in successful accomplishment of such events.
 In addition, Wesfarmers hire a good leader who is a great teacher. This is because they guide and
direct their employees on the right path while aligning with the goals and objectives of the
organization.
 There are various stakeholders of Wesfarmers and it is necessary to maintain the long-term
relationships with them. Therefore, Leaders are trained in the company to invest in relationships and
genuinely enjoy the responsibilities they have undertaken by the organization. Company is benefitted
in its profit maximization because of the availability of such leaders (Keskes, Sallan, Simo and
Fernandez, 2018).
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How might the behavioral characteristics demonstrated by leaders affect the
other personnel in the organisation?
Discuss why these (and any others that you think are relevant) communication skills are important for effective
leadership (example only, DO NOT copy this, add extra information/graphics etc. as required):
People don’t leave companies. They leave bad managers. Addressing at least the characteristics listed below, discuss
the ways that BOTH good AND bad leadership can affect the other personnel in the organization? Learn
compassionate management
Leaders adapt to change
Embracing a coaching mindset
Leaders practice effective listening
Cultivating an inspiring vision
(SOURCE: https://www.betterup.com/en-us/resources/blog/5-key-leadership-behaviors-you-must-have)
There are different behavioral characteristics, which are demonstrated by the leaders in Wesfarmers that
affect other personnel in the organization.
 Leaders have the ability to adapt to change in Wesfarmers. Good impact on the personal is the
improvement in its working to complete the task. Bad impact on the personal is that they generally
resist change because of their existing comfort.
 Leader has the ability to embrace a coaching mindset in Wesfarmers. Good impact on the personal is
that they learn new things always with good creativity and innovative ideas. Bad impact on the
personal is that employees do not like to be instructed on each small task as they find themselves
already capable of doing so.
 Leaders have the ability to practice effective learning in Wesfarmers. Good impact on the personal is
that it creates general awareness about the organization and personal development as well. Bad
impact on the personal is that they just want to do their work assigned to them and do not want to
learn any extra things.
 Leaders have the abilities to cultivate an inspiring vision in Wesfarmers. Good impact on the
personnel is that they follow the vision and work accordingly in a smarter way. A bad impact on the
personal is that they are bounded and restricted because of the vision and can only perform those
activities which are relevant according to the vision set by the leaders (Carnevale, 2018).
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Discuss the role that good leaders play with regard to risk minimisation/
mitigation.
Below are some ideas on the role that good leaders play with regard to risk minimisation/ mitigation. Expand on
these and add some more of your own:
Policies and procedures for predicting, evaluating and managing risk are important. But if leaders don’t ask the right
questions, if they don’t seek out a diversity of opinions and perspectives, and if they don’t act with integrity, these
rules won’t make any difference. And when that happens, the blame for the damaging consequences rests solely
with leadership.How do business leaders achieve effective risk management?
First, they ask the right questions: leaders who do not ask the hard questions discover soon enough that if something
seems too good to be true, it usually is.
Second, the best leaders who manage risk consult with a mix of people, with different perspectives, backgrounds
and knowledge to predict, assess and manage risk. They consult with others not only within their own immediate
spheres of influence but in other industries and sectors.
Third, the most effective leaders in a crisisare people of good character. They have integrity, courage and
compassion. They are careful, prudent and aware of their limitations.
(SOURCE: https://iveybusinessjournal.com/publication/the-role-of-leadership-in-managing-risk/)
There are various roles and responsibilities of good leaders, which they play in terms of the risk
minimization and mitigation within Wesfarmers.
 In order to minimize and mitigate the hazards in Wesfarmers, the leader initially tries to ask the
questions from the employees and investigate the risk for better evaluation. This helps the leader in
getting the opinions of the staff and accordingly to work upon them.
 Leaders conduct the brainstorming process in Wesfarmers. It performs proper examination of the
employee’s backgrounds and perspectives. This is done to manage and handle the risk so that
assessment can be made in a more appropriate manner.
 Moreover, leaders focus on the good character in Wesfarmers. This is because it contains the
integration and compassion towards the people. This results in careful and prudent nature so that
awareness could be generated against any limitations having in the organization (Pencheva, 2018).
How will good networking skills support good leadership?
Take the ideas below and expand on them, add some of your own …
Networks matter in both career and leadership transitions. Networks provide distinct benefits: access to unique
information that is unavailable in the public domain; access to diverse skillsets; more comprehensive, unbiased and
creative views, opinions and ideas – and ultimately, more power to you as a leader.
3 Types of networking for leaders
1. Operational network
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2. Personal network
3. Strategic network
Networks matter. They help you to:
1. Identify trends and spot opportunities
2. Build links with diverse stakeholders
3. Tap into a diverse pool of talent
4. Avoid ‘groupthink’
5. Generate innovative ideas
6. Mix experience and freshness
7. Get things done
(SOURCE: https://unabridgedleadership.com/networking-for-leaders-7-reasons-why-you-need-to-network/)
There are various good networking skills, which support good leadership within Wesfarmers. There are
three types of networking for leaders, such as operational network, personal network and strategic network.
 These are the networks in Wesfarmers, which support good leadership in marketing the products and
services of the company by identifying the trends and spotting out the opportunities.
 Wesfarmers has the leaders who build the links with diverse stakeholders. This is because they are
having the good networking skills. It helps in connecting with the people who are involved in the
particular project.
 Good networking skills in the leaders of Wesfarmers help to tap into a diverse pool of talent.
 In the process of leadership, it helps in generating creative and innovative ideas towards work in
Wesfarmers. This is a result of good networking skills possessed by the leaders within organization.
 Moreover, leaders in Wesfarmers collaborates the experiences and freshness of the employees, which
helps in getting things done on time (Dumas and Beinecke, 2018).
What contribution can a good leader make to the development and maintenance
of high performing teams?
Take the ideas below and expand on them, add some of your own …
How can a good leader contribute to a high performing team? To get that team they must:
1. Hire based on personalities as well as skills.
2. Look for diversity in backgrounds and experiences.
3. Build trust within the team.
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4. Create a shared vision.
5. Empower individuals to make their own decisions.
6. Evolve alongside new challenges.
7. Provide strong and transparent leadership.
A good leader makes a good contribution in the development and maintenance of high performance teams in
Wesfarmers.
 Leaders in Wesfarmers contribute in the hiring process, which is based on the personalities and the
skills. Hiring is done according to needs of the job profiles available in the company in a strategic
manner.
 Wesfarmers’s leaders target the different backgrounds and diversities in culture along with the
experiences. So that they can flourish new ideas within organization for better growth in
Wesfarmers.
 A good leader is responsible for contributing to build the trust within the team in Wesfarmers. This
results in improved productivity within organization.
 Leaders in Wesfarmers are trained to contribute in creating and sharing the vision with the team
members. This is done in order to have the successful accomplishment of objectives.
 Leaders in Wesfarmers are responsible for empowering the individuals in order to make the strategic
decision-making. This results in the strategic implementation of the task or any particular activity
within company.
 Leaders generally produce the challenges in front of the team so that they can always learn
something new from the new tasks. It help in developing the problem solving skills among
employees within Wesfarmers.
 A major contribution is to provide strong and transparent leadership to the subordinates for better
functioning in the company. Wesfarmers’s leaders has adopted the open door policy in the company
so that transparency can be maintained in the company (Pasricha, Singh and Verma, 2018).
What is the role of a leader,with regard to communicating, to the members of the
organisation and to relevant stakeholders, the legislation, codes of practice and
any by-laws applicable to operation of the business?
With regards to the question above, expand on the points below.Add some of your own …
Engagement and consultation concerningthe legislation, codes of practice and any by-laws applicable to operation of
the business is a two-way process between the leader and workers, where the leader:
 talks to workers about health and safety matters
 listen to their concerns and raise yours
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 seeks and shares views and information
 considers what workers say before making decisions.
 Shares relevantinformation with workers.
 Gives workers a reasonable opportunity to express their views and raise issues.
 Gives workers a reasonable opportunity to contribute to the decision-making process.
 Takes account of workers’ views.
 Tells workers about the outcomes of any consultation in a timely matter.
(SOURCE: https://www.safeworkaustralia.gov.au/leadership-culture)
There are different roles and responsibilities of a leader in terms of communication and legislation along
with the code of practices and operations in Wesfarmers.
 Leaders in Wesfarmers are responsible to communicate with the employees in terms of health and
safety measures. If there is any issue regarding this, they try solving it on prior basis.
 Leaders in Wesfarmers focus on the concerns and raise the same for the benefit of the employees.
 Leaders seek and share their own views and information with the staff members. This helps the
Wesfarmers in open communication and conflict management as well.
 Leaders consider that what staffs say before making any important decision in Wesfarmers. This is
because it motivates the employees in initiation in any new ideas or activity.
 Leaders are responsible of sharing the important information with the employees in Wesfarmers.
This results in the smooth interaction flow among different levels of the company.
 Leaders in Wesfarmers provide a reasonable opportunity to the employees. This is because
employees can express their opinions and raise issues accordingly. It ultimately helps in the
contribution in the decision making process.
 Wesfarmers’s leaders inform the employees about the outcomes of any consultation in a timely
manner. This supports the organization in getting the things done on time in an appropriate manner
(Karam, Hu, Davison and Scott DeRue, 2019).
Explain how an improvement might be considered creative or innovative.
Select something creative and/or innovative that you think will improve the business you have chosen. It could
be a new product, a new process or a new way of doing things, a cost cutting measure or waste reduction
control. Something that you believe will make a positive impact. Describe in detail what it is, what it will do that
will help your business …
What is so special about your idea? What will it do and how will it do it in a way that is better, faster, cheaper,
cleaner? Why can’t these same things be done without your new initiative?
Wesfarmers can develop creative and innovative ideas for the business. This can be done by
implementing the online delivery services for the products and services offered to the customers. This
idea is special because it is providing comfort to the customers at their doorstep. It will help the business
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by providing a positive impact on the greater sales and revenue generation along with the improved
productivity in the company. With the help of the organization’s website, customers can order online
products and can pay in the online manner. It is a way better and faster along with the cheaper and
sustainable innovative idea as it is time and cost efficient method. This initiative is important for
Wesfarmers so that the company can grow with the help of advanced technology as per the needs and
requirements of the customers (Griffith, Baur and Buckley, 2019).
Clearly explain why this development initiative should be implemented and the
benefits of the proposed development
Now you need to get into details about why your initiative is needed. How much money/time/effort will it save?
How much better, faster, cheaper, cleaner is it? What is this initiative worth to your business in terms of money or
time saved, or for producing a better outcome in some other way?
This development initiative has benefited the Wesfarmers because it is a time saving and cost
efficient method. Using computing devices is more effective rather than doing it manually because online
systems results in the better and faster working of the organization. This initiative has supported the business
in generating great sales and revenue. This is because nowadays it is a trend of online purchasing and
payment. The reason being is that it comforts the customers because of the good discounts and offers offered
by the organization if ordered online. Therefore, it has resulted in better outcomes for Wesfarmers
(Simmons Jr, 2019).
Would it be necessary to conduct a risk analysis and the cost–benefit analysis?
Discuss the benefits of conducting these 2 analyses as they relate to your initiative. (For example only, DO NOT copy
this, change/add extra information as required)
Cost Benefit Analysis.
Organizations rely on cost benefit analysis to support decision making because it provides an agnostic, evidence-
based view of the issue being evaluated—without the influences of opinion, politics, or bias. By providing an
unclouded view of the consequences of a decision, cost benefit analysis is an invaluable tool in developing business
strategy, evaluating a new hire, or making resource allocation or purchase decisions.
Risk analysis.
Risk analysis is the process of identifying and analyzing potential issues that could negatively impact key business
initiatives or projects. This process is done in order to help organizations avoid or mitigate those risks. Performing a
risk analysis includes considering the possibility of adverse events caused by either natural processes, like severe
storms, earthquakes or floods, or adverse events caused by malicious or inadvertent human activities. An important
part of risk analysis is identifying the potential for harm from these events, as well as the likelihood that they will
occur.
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