Strategic Transformation: Leadership Analysis of Woolworths Group

This report provides an analysis of Woolworths Group Limited, focusing on its mission, values, organizational culture, and leadership style. It includes a SWOT and PEST analysis to assess the company's strengths, weaknesses, opportunities, and threats, as well as relevant economic, political, social, and technological factors. The report proposes a customer service strategy and an implementation plan, emphasizing the importance of a customer-centered culture and a robust customer feedback system. It also addresses potential performance issues among staff members and suggests a training and education plan to reinforce customer service skills. The analysis concludes with recommendations for improving business performance and customer experience, highlighting the need for clear communication strategies and effective emotion controlling strategies. This document is available on Desklib, a platform offering a wide range of study tools and solved assignments for students.

Lead Personal and Strategic
Transformation

Table of contents
Introduction
Overview of the Woolworths Group limited
Woolworth's mission, purpose, and values
Woolworth’s organizational culture
Woolworths existing leadership style
Relevant legislative and regulatory context of Woolworths
Training development in personal leadership and self-management
Customer service strategy
Implementation plan
Leadership style to the process
Communication strategy
Emotion controlling strategy
Evaluation of performance
Expected results and feedback strategy
Directions and values through the actions
Possible performance issues of staff members
Training/Education plan to control the problems
Conclusion


Introduction
 The paper will reflect upon the leadership
style of the organization based on its vision,
mission, and values according to my point of
view. It can be seen that the company must
present the implementation plan that will be
beneficial for the company. Thus, it will
discuss the development of self-management
and personal leadership in an organization.

Overview of the Woolworths
Group limited
 Major Australian public limited company with huge
retail interests
 A second largest country in Australia as per revenue
 Headquarters is in Bella Vista, New South Wales,
Australia (Breevaart, Bakker, Demerouti et al.,
2016)
 Number of employees is around 205,000 in 2018
 Its divisions include supermarkets, petrol, liquor,
hotels and gambling and general merchandise
 Its revenue is estimated at A$55.669 billion

Woolworth's mission, purpose, and values
 The purpose is to provide exceptional quality of products
 Providing a better experience to the customers
 The vision is to become the world's most responsible retailers
 The values are committed to excellence, collaborative,
accountable and customer-obsessed (Shanafelt and
Noseworthy, 2017)
 It aims to be at the heart of the society
 The mission statement is to provide customers with profound
knowledge

Woolworth’s organizational
cultureSWOT Analysis
Strengths
 Organization culture is based on developing strong employee
involvement
 The strength of the organization is its leadership which is
based on ethical values
 Woolworths motivates its employees to perform better
 It allows its employees to express their views (Lidow, 2015)
 It expects from the employees to provide great customer
service
 Excellent management team follows strict and appropriate
procedures

Woolworths existing leadership
style It can be seen that leaders adopt a democratic
style of leadership
 The leaders encourage the employees of
Woolworths
 The leadership style possess good participation
and communication
 It established developmental leadership programs
for the employees
 Woolworths is traditionally followed by such
groomed leaders (Day, Gu and Sammons, 2016)
 The leadership style of Woolworths is quite
consistent


Democratic leadership style

Relevant legislative and regulatory context
of Woolworths
SWOT Analysis
Opportunities
 The government introduced a law that restricts the market
power of Woolworths
 Law based on the removal of liquor license affects the revenue
of Woolworths
 Food Standards Australia New Zealand establishes joint codes
of practice and food standards with Woolworths (Huffington,
James, and Armstrong, 2018)
 Environment Risk Management authority a regulatory authority
coordinates and monitors the compliance of Woolworths

Training development in personal leadership and
self-management
PEST Analysis
Economic factors
 The situation of the company has decreased because of
international financial crisis
 It must maintain stability for the growth of long-term profit
 According to my point of view developmental plan includes
commercial offices, cafes and childcare centers
 The development plan project comprises of $45 million
 The development is of three levels along with childcare and
commercial facility (Tse, To and Chiu, 2018)
 The developmental plan would connect Flora Street with
Sutherland

Customer service strategy
PEST Analysis
Political factors
 Woolworths must implement customer service strategy
 Its political factors include satisfying the needs of the
customers through multiple retail outlets.
 Woolworths has decided to employ the appropriate employees
 It will set specific goals for implementing a customer service
strategy (Krapfl and Kruja, 2015)
 I believe that the aim of the company is to bring a change by
assessing customer needs
 Woolworths must implement change by identifying and
rewarding good service

Customer Service Strategy