Leadership Strategies: Managing Work, Priorities & Development

This assignment provides a comprehensive overview of managing work priorities and personal development from a leadership perspective. It delves into principles behind self-awareness, techniques for organizing personal behavior, different learning styles, and principles for personal goal setting and performance measurement. The solution emphasizes time management, prioritizing competing demands, and leveraging technology to improve work efficiencies. It further explains how a leader's role contributes to broader organizational goals, highlights work methods for improving personal performance, and identifies personal management development opportunities. The assignment also covers organizational protocols for career development, organizational plans underpinning operations, topics in professional development policies, and stages for continuous improvement procedures. Finally, it includes a to-do list example with prioritized tasks and notes, showcasing practical application of the discussed concepts. Desklib offers numerous similar assignments and study tools for students.

Running head: MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Managing Work Priorities and Personal Development
Name of the Student
Name of the University
Author Note

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Explain two principles behind the need for a leader to be self aware and understand their
behaviour, personality and learning style
The two principles are:
Firstly a certain level of ability of a person can be used to analyse the skills , knowledge
and developmental needs of a person. One has to view the abilities that are essential for work
place success and specially the plans made by the leader.
Secondly, the feedback method which is always an important principle for identifying the
personality and behaviour. Taking the feedback from the every aspect such as employees ,
subordinates, clients, employers etc. helps in identifying the developmental requirements.
Explain two techniques involved in managing organizing and identifying personal
behaviour, self-awareness and personality traits.
The techniques can be:
The analysis of performance can be an effective technique that can be used to manage
and measure the self behaviour and personality traits. For this it is necessary to include other
mangers data and notice their performance, to compare their results with own data and get the
result of the gap or achievement.
Another technique can be seeking feedbacks that will help to understand and find out
what others observe and think. It also enables to understand the personality traits that affect the
behaviour. Results will help to enhance the improvements.
Explain two types of learning styles and how they relate to individuals

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
The two types of learning styles are logical and social.
The people who follow being logic, reasoning and systems to evaluate and estimate
concepts are referred to as logical learners. They find reasons behind every situation and are
good learners.
Social learners are those people that enjoy learning together with the groups and with
other people and like being more engage and work with others to learn (Singh 2017).
Explain two principles involved in managing and organizing personal goal setting as part
of personal development plan.
Two principles are
First set an challenging goal as it is important to set challenging goals because the more
difficult and specific the goal is, the harder people will work to achieve it. When goals are too
easy or too difficult people will not put their best effort to increase performance.
Second build an regular track of your goals as it is important to know the progress either
you are achieving the goals or not. If this principle is not being followed then one cannot
understand the goal set by him is actually working or not.
Explain two principles involved in managing and organising personal performance
measurement
In order to manage, organise and implement a performance management a “just do it”
mentality needs to be adopted. It will involve using the existing resources rather than adapting to
new development of tools to minimize the cost. This will decrease the delays as the mentality
will help to keep the time and performance management.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Performance management requires time, effort, skills and the support of senior
management to manage and organise time accordingly.
Explain two principles involved in managing and organising time.
It is important to start the day with proper planning of the schedule of to do list. Planning
the activities will help to be prepared before the rush. It will also ensure that appropriate use of
time.
Being efficiently effective is another key principle to manage and organise time and
understanding the two terms is most important. Effective means to do the right thing and
efficient means doing things in the right way, this both can be used interrelated.
Describe how a leader may take the initiative to prioritise and facilitate competing
demands to achieve personal, team and organisational goals and outcome.
To take initiative to prioritise and facilitate competing demands to achieve personal, team
and organisational goals it is important to understand the difference between important and
urgent tasks. There is an huge difference between the terms and this terms are related to handling
the difficulties of the situations that may arise in future operations. Other than this the leader is
supposed to have a good analytical skill and problem understanding and solving skill to make the
doubts of members of the team clear to achieve goals.
Identify the technology a leader may use to improve work efficiencies.
Maintaining computer records will help to increase the work efficiencies. The software
application can also help to improve efficiencies and effectiveness.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Database: it can be used to maintain the data in a mathematical manner through tables with
columns and rows. It records customer database or employee details. It can design forms, reports
and tables.
Project management: project management tools are effective as it assist to meet the goals and
objectives. Programs in it such as Visio and Microsoft Project designs flow charts, mind maps
and diagrams are appropriate for managing and for the decision making.
Word processing: it is another effective tool that produces documents quickly to communicate
information and maintain events.
Describe how a leader’s own work role contributes to broader organizational goals.
The work role of the leader in a team can significantly contribute towards the
achievement of the organisational goals. At first the leader must communicate the organisational
mission and visions to the team members such that they understand the company goals and put
their effort in the achievement of same. The leader must address the issues and explanation to the
employees in order if they face any problems.
Ensuring trust, team building and confidence is another way the leader can make the team
more flexible in performing projects. Decision making and ensuring consultancy can influence
the groups and individuals. It is the role of the leader to set and achieve the personal and
professional competence such that the employees understand and improve their skills and
internal competence.
Describe the work methods and practices that can improve personal performance and
competence

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Personal performance and competencies are based on the individual ability to change and
adopt to new practices that will improve his or her skills. However, certain useful methods can
be:
Coaching: it is a simple and inexpensive way to manage and make efficient improvements in the
employees under the supervision of an experienced employee.
Mentoring: it is similar to coaching but differs in terms the mentor is not necessary to be
experienced instead he or she can be an expert in the field.
Identify two personal management development opportunities and options for a leader.
Improving interpersonal skills and communication is the key opportunity for any of the
leader as they need to communicate effectively within the team and outside the team to make a
smooth flow among the team mates and organisation.
Effectively managing workload is another option for the leaders to develop personal
management as being leaders it is important to manage the situations and inspire other members
to overcome difficulties. The leader is the role model for the entire team and for that purpose it is
necessary to be calm. The above options will help to improve leadership skills of a leader.
What organisational protocols might need to be taken into account when planning career
development?
Restrictions on who can use or access the organisations information is the protocol that
should be followed while planning career development because it is an organisations important
data if accessed by unknown then it may be harmful for the company. Another is obtaining the

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
special comparative quotes for the goods and services that no one can use rather than that
organisations
Outline the organisational plans that underpin an organisation’s operations
The organisational plan that underpins the organisation’s operations can be categorised as:
Operational plan: these plans are made to support the activities in the lower level management to
achieve the short term plans of the organisational operations.
Tactical plan: these plans are concerned with implementing various strategic plans on a regular
basis.
Strategic plan: it is formulated to direct and achieve the goals of the organisation with the help of
the top level management using the resources and determining the strengths and weakness and
the opportunities as well.
List the topics that are usually covered by an organisation’s professional development
policy
The topics are mainly related to employees to create training and development of them
such that can help to enhance the skills and development of the organization (McGrath 2014). It
can be on the job training or off the job training that build the interpersonal skills of the
employees and even the mangers. It is based to encourage and develop the professional and
career development.
List the stages used when developing a continuous improvement procedure.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Plan – it is an important part of continuous improvement. Companies need to consider that what
they should plan to meet the set objectives of the organisation because planning is critical stage
in these.
Do – after planning has been done next step is to put that plan into action and must include what
to do, whom to do , when to do and where to do.
Analyse- after the plan has been cam into action next is to analyse the plan that it is working
properly as per objectives. If it has an positive result then the company will continue the plan.
Act –based on the results of the plan and if it shows an favourable condition the company will
continue and will spread the plan to others part of the organisation. And if the plan fails then the
company will learned from the mistakes they have done and continue with the same process.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
To-do-list
Time Task Priority (H,M,L) Notes
9:00 am Read draft of
improved Customer
Service Charter and
highlight changes for
senior executive
management 3:00 pm
Thursday
L After reading the draft
the changes can be
highlighted in order to
keep update for senior
executive
management.
9:30 am Research trends in
customer service
policy and
management for next
week’s staff meeting
L As it is an event
happening in the next
week it can be
delayed and instead
the time can be
utilized to meet Gina,
the HR manager
regarding the issue
arisen with the
recruitment agency.
10:00 am Interview with Craig
Bullen for sales rep
position.
H As he was late 10
minutes which had
changed the schedule
of his interview a little
bit. The interview was
taken in a short time
which included short
introduction which
helped to get the
knowledge of his
communication skill.
10:30 am
11:00 am Call customer Mrs
Janice Smithers
regarding her
complaint about the
long wait time until
she received the
product- explain
BizOps process and
arrange for next
delivery to be free as
compensation.
M This included to
apologize at first to
the customer then
promise her to deliver
the same product free
of cost t compensate.
In the meanwhile, a
small feedback is to
be taken from the
customer to make her
calm and ensure that
the changes would be
made according to
her.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
11:15 am Meet team to discuss:
 New
procedures for
communicatin
g with on-the-
road sales
reps.
 Updating
feedback form
that is attached
to product
 Improved
online
feedback form.
H
12:00 noon Meet with Liz to
discuss coordination
of sales/marketing
promotion.
L As sales
representative
Roxanne was verbally
abused by a customer,
which looked more
prioritize for which
taking her stress
bursting session to
make her calm and
motivate was
important. The
discussion with Liz
can be done over
video conferencing
later.
12:30 pm Lunch

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Feedback form
1. Do I communicates in a respectful manner and ensures that information is shared to all
relevant people?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
2. Do I make decisions that are reliable with goals and objectives of the organization and
accept the responsibility for the decisions?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
3. Do I encourage employees to work together and maintain working relationships?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
4. Do I have the ability to tackle difficult situations quickly and by staying calm?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
5. Do I act in a respectful manner with others with respect of gender, age, race, ability or
culture and religious beliefs?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
6. Do I have the ability to prioritize work and respect timelines while completing any of the
tasks?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
7. Do I recognize others achievements and individual’s work?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
8. Do I manage to resist change and implement change initiatives?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
9. Do I implement the policies according to the established purposes?

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
10. Do I actively take responsibility to help resolve problems with hearing every employees
opinion or only work according to own perspectives?
A. Almost never
B. Occasionally
C. Frequently
D. Almost always
Comments:

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Work Life balance Plan
Theme 1 job Sharing
Job sharing is enabled to our employees in order to deliver them a lighter
workload and give some space for their own personal time. There are several employees
that have their children or old family member and they need to take care. Specially, in
case of women they are more towards handling responsibility of both at home and office
and for them it requires a flexible work environment.
It will benefit both to the employees and to the organization to ensure that the
potential employees are preserved with the organization.
Theme 2 Flexible work hours and Working from home
It ensures that all the employees of the organization will be allowed to work in
flexible time as per to their timings and according to the shift completion time. It gives
them the opportunity to make their working hours supple with their personal time to
promote healthy and interactive work life balance.
This ensures all the employees to work from home in certain specific case that
also with prior information given to the senior managers and executives. It provides
employees with the organization that gives them the opportunity to maintain and
understand their personal life and activities that might positively impact the employee
life.
Theme 3 Part time work
This facility is to be given to the employees including fresher, students and that
workers who can serve the organization with their potential skills, knowledge and ability
in a short period of time. These part time workers are efficient and help the organization

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
to deliver such services which are mostly urgent. They are offered with ess facilities then
the regular employees.
Theme 4 Deferring salary
This practice is a portion of an employee’s compensation that is kept aside that
needs to be paid later in some point in future. This will enable the employees to enjoy
retirement plans, pension plans and stock option plans. This will help the employees to
take benefit from their deferred salary.
Theme 5 Phasing retirement
This will enable the employees to carry their work even after their retirement age.
This is a good opportunity for those people that have a passion for their work and would
like to continue their work life after getting old. This will in turn also help the
organization to use the retired employee’s skills and efficiencies, and their long
experience in future for the company. The practice allows the retired employees to serve
the business in a different capacity by reducing the work hours and work load.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
Personal development plan
Career objectives
 To enhance the performance in the current career and for the future perspective
 To identify the gap between the current role and future expected role.
 To address career aspirations in the future career.
Personal goals
 To meet and fulfill the requirement service required by the customers to gain
competitive position in the market
 To ensure a recognizable contribution towards achieving the company objective
with complete effort
Personal skills and knowledge to manage quality customer service
 It is the responsibility of the employees to make sure that the service provided to
the customers qualitative and within organization plan.
 Developing strategies to achieve targets and improve the operations undertaking.
 An assessment of team performance is mandatory to keep the consistent to meet
the service standards.
 Along with assessing internal customer’s performance it is necessary to monitor
and collect the review of the external customers.
 Proper utilization of the resources and decision making in order to adapt customer
services standards.
New skills that need to be developed
 Communication, coaching and mentoring skills are the key skills required to
manage the internal customers and external customers as well.

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
 Analytical skills and problem solving skills to manage the composite and difficult
situation is required to be developed.
 Techniques to tackle and manage the situations such as customer behavior,
building customer relations, problem identification quality customer service
delivery and strategies to monitor and assess the ways to improve customer
service.
Training and development opportunities
 Building interpersonal skills such as communicating effectively and politely to
interact with customers
 Enhancement of the technical and problem solving skills
 Building self awareness and to deal with intangibles
 Ensuring the knowledge to listen, think and gather ideas to use it appropriately.
 Learning and development would be engaged by recognizing the achievements
and rewarding them.
Networking plans to help develop new skills
Framing of training and activities that promotes learning of skills and knowledge can be
adapted by the organization. The skill and knowledge can be enhanced by providing
stress relief sessions to the employees, giving casual days like casual Fridays.
Area of focus should be building confidence and full understanding of the situations that
may be unexpected. This will enable the individual to generate ability within to result
providing more concentration in service delivery in an efficient manner.
An action plan for implementation

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MANAGING WORK PRIORITIES AND PERSONAL DEVELOPMENT
An action plan may include considering the elements that significantly impact the
working of the operations such as:
Customers are to be granted as board members and their feedback is necessary to provide
them with the affordable quality.
Quality has to be essential characteristics of the system, service to gain customers and
meet the requirements of the existing as well.
Various strategies, policies and procedures are to be offered to the employees to make the
best effort to achieve the company goals.
Resources are to be taken care and treated as the asset of the company including the
employees.

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Reference
McGrath, M., 2014. Personal development plan. Leading the Way, 11(1), p.21.
Singh, V., 2017. Exploring the Relationship between cognitive Style and learning Style with
Academic Achievement of Elementary School learners. Educational Quest, 8, p.413.