Organisational Leadership: Strategy, Motivation and Development

This report provides a comprehensive analysis of leadership within business organisations, focusing on fundamental questions, key aspects of leadership, and various leadership theories and styles. It examines the roles of leaders and stakeholders in contributing to an organization's mission and vision, evaluates different leadership strategies, and explores change leadership and organizational potential. The report also delves into motivation theories, including intrinsic and extrinsic approaches, and critically evaluates their application in contemporary business contexts. Furthermore, it discusses the author's potential leadership style, highlighting key strengths and challenges, and concludes with a reflection on personal development activities undertaken to enhance leadership skills. The report also covers servant leadership, its examples, difficulties and critical evaluation of KJ's leadership, identification of stakeholders and personal brand along with recommendations. This document is available on Desklib, a platform offering a wide range of academic resources and study tools for students.

Leading Business
Organisations

Table of Contents
PART 1............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Fundamental Questions..........................................................................................................1
Key Aspects............................................................................................................................1
Leadership Theory..................................................................................................................1
Leadership Styles....................................................................................................................2
Understanding of Leadership Approaches.............................................................................2
TASK 2............................................................................................................................................2
Organisation's Mission and Vision.........................................................................................2
Contribution towards Mission and Vision..............................................................................2
Contribution of Leaders..........................................................................................................3
Contribution of Stakeholders..................................................................................................3
Evaluation of Contributions...................................................................................................3
TASK 3............................................................................................................................................3
Leadership Strategy................................................................................................................3
Change Leadership.................................................................................................................3
Organisational Potential.........................................................................................................3
Business Context....................................................................................................................4
Broad Range of Leadership Strategies...................................................................................4
TASK 4............................................................................................................................................4
Motivation Theory..................................................................................................................4
Categories of Motivational Theories......................................................................................4
Contemporary Term for Employee Motivation......................................................................4
Appreciative Inquiry Technique.............................................................................................5
Critical Evaluation of Motivational Theories.........................................................................5

TASK 5............................................................................................................................................5
Potential Leadership Style......................................................................................................5
Key Strengths.........................................................................................................................5
Key Challenges.......................................................................................................................5
CONCLUSION................................................................................................................................6
Personal Development............................................................................................................6
PART 2............................................................................................................................................7
SERVANT LEADERSHIP..............................................................................................................7
Overview................................................................................................................................7
Examples of good practice.....................................................................................................7
Potential Difficulties and Challenges.....................................................................................7
CRITICAL EVALUATION OF KJ'S LEADERSHIP....................................................................8
Identification of Leadership Style..........................................................................................8
Positive Elements...................................................................................................................8
Identification of Key Stakeholders of Starbucks..................................................................10
KJ'S PERSONAL BRAND...........................................................................................................10
RECOMMENDATIONS...............................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

PART 1
INTRODUCTION
Leadership is defined as the act in which role of motivation, guidance, encouragement are
being rendered by leaders so that to align goals and objectives in appropriate manner. Besides
this, these activities are significant to the business organisation and in this way motivation and
appropriate path can be created due to which competence can be enhanced. This report is
associated with reflection on leadership in order to aspire leaders due to which various reasons
are associated for those reasons that are used by systematic leaders (Emilova, 2016). Aspiring
leaders are associated with the capabilities of evaluating individual contribution to leader,
stakeholder in order to formulate vision of the organisation. Besides this the report includes
critically evaluation of motivational theories and analysis of leadership style.
TASK 1
Fundamental Questions
There are various questions which are required to be asked by a leader from them. Some
of those questions are elaborated as under:
What is needed in order to drive the company in forward direction?
Methods to anticipate future for the company and methods adopted by the company to prepare
for the same?
Key Aspects
The key aspects associated with leadership are elaborated as under: Vision: This is defined as the long tenure goals which are set by the person for their
organisation in order to motivate employees.
 Integrity: This is the aspect which is being followed in order to attain transparency and to
render trust and honesty and the same is reflected within actions of leader.
Leadership Theory
Leadership theories are defined as those practices that are focused on examining that how
a leader can execute their functions in optimal manner (Diaz-Rainey, Robertson and Wilson,
2017). Besides this these activities and procedures are applied by leader in order to excel
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workplace and its functions in effective manner. By staying attached to these principles effective
leaders can be propounded and the same can fulfil organisational requirements.
Leadership Styles
There are various styles of leadership which are required to be used by a leader in order
to cop up with volatility, market uncertainty, complexity and rigid business environment. Some
of these are elaborated as under: Situational Leadership Style: As current environment is highly fluctuating in nature due
to which necessary suggestions are required to be inhaled so that to align as according to
the situations.
 Transformational Leadership Style: Rigid and uncertain environment is required to have
vision that is associated with such functions that makes the workforce capable to deal
with complexities.
Understanding of Leadership Approaches
This is essential that aspiring leaders properly understand range of leadership approaches
as leaders are required to analyse various situation in flexible and proper manner. For leaders this
is imperative that range of leadership theories are adopted by them.
TASK 2
Organisation's Mission and Vision
Vision of the organisation is associated with their future position as where they are
willing to see themselves in near future. Mission of the company is emphasised over adoption of
new methods and tactics that are required to attain vision of the organisation (Shet, 2020).
Contribution towards Mission and Vision
An individual within an organisation is associated with playing significant role in order to
accomplish vision and mission. For instance, leaders are dedicated to prepare plans and adoption
of such strategies by which objectives can be attained. All the operations and functions which are
executed in respect of vision and mission of the organisation are required to be aligned with
individuals existed within the organisation.
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Contribution of Leaders
Leaders are having role to formulate plans and prominent strategies that can be helpful
for the business to provide pathway to guide employees in order to attain vision and mission of
the organisation. On the other hand in order to motivate workforce higher standards are implied
due to which path can be prepared for attaining mission and vision of the organisation (Samanta
and Lamprakis, 2018).
Contribution of Stakeholders
Stakeholders are providing prominent impact over working of the business. They are
highly responsible to formulate reasonable policies by which appropriable path can be created
for adherence to attain vision and mission.
Evaluation of Contributions
Leaders are the persons those are having role to evaluate contribution of each and every
individual to the business in such a way that overall impact can be seen to the organisation. This
is significant that in order to achieve mission and vision leaders are assessing performance of
individual in such a manner that business performance can be driven in positive way.
TASK 3
Leadership Strategy
A leadership strategy is defined as various tactics that are developed by a leader in order
to apply the same with appropriable and effective manner. This enable the business to attain
competitive advantage in such a manner that sustainability can be aligned with business
objectives (Storey and et. al., 2016).
Change Leadership
Change leadership is defined as the capacities in which leader tries to persuade
individuals existed in the business so that to build effective relationship with changes that are
inhaled in order to provide appropriate functioning to the organisation. This can be attained with
the help of developing vision and persuading people in effective manner.
Organisational Potential
Organisational potential is defined as the efficiency of the business that may be aligned in
order to attain objectives in prominent manner. Besides this, it is related with overall efficiency
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and capacities that can be used by businesses in order to utilise overall resources in optimal
manner. Besides this it could be useful for attaining sustainability within marketplace.
Business Context
Business context is defined as the effective understanding and examination of various
factors that are associated with appropriate impact over the organisation. These are directly
reflecting decision making aspects in which vision and strategies can be aligned (Coulson-
Thomas, 2017).
Broad Range of Leadership Strategies
A leader is the person who is responsible to prepare strategies and implement the same in
effective manner. There are various scenarios which are undertaken by the business and in order
to align with dynamic market situation broad ranged leadership strategies are helpful in order to
enhance overall scope and attaining functions of leader in the aspect of business.
TASK 4
Motivation Theory
Motivation theory is associated with various practices and processes that are used by
individual in order to persuade people for enhancing working style so that to align individual
working with organisational objectives in direct manner.
Categories of Motivational Theories
There are two major types of motivational theories and these are elaborated as under: Intrinsic Theories: These are defined as the one which is focused over internal
procedures and by which motivation can be attained in a person when their psychological
needs are satisfied.
 Extrinsic Theories: In these theories outcomes are emphasised and extrinsic gains are
attained by individuals with the help of power, money and other constraints.
Contemporary Term for Employee Motivation
Inspiration is the term which is included within employee motivation and all the major
aspects of individual are covered under this in order to attain fullest potential.
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Appreciative Inquiry Technique
Appreciative Inquiry Technique is defined as the aspect under which high focus is
rendered over examining those factors that are related to provide guidance to improvise
processes is optimal manner. Attention of individuals are playing significant role in order to
attain high focus over organisational progress (Henderso, Hilton and Green, 2020).
Critical Evaluation of Motivational Theories
Critical evaluation is the aspect in which motivational theories are applied in particular
manner so that to associate with organisational goals in effective manner. Hence, in this aspect
evaluation of leader in order to adopt motivational theories in prominent manner.
TASK 5
Potential Leadership Style
My potential leadership style is democratic leadership, in which I am efficient to work
with various people in such a way that personal requirement can be fulfilled. This helped me to
balance situations which are being faced by the organisation. I am proficient in managing
employees in such a way that they can stay engaged and motivated throughout which is ample to
strengthen overall working.
Key Strengths
There are varied strengths which are existed within my leadership and same are elaborated
as under: Honesty: One of the primal strength within my leadership is that I am honest to my
subordinates due to which I can manage relationship with them in effective manner.
 Problem Solving: I am very prompt in solving problems in effective way due to which
with the help of my creativity I acknowledged new approaches at each time (Khan,
2018).
Key Challenges
There are various challenges which may create hindrance within leadership. These
challenges are described as under: Persuasion: I found difficulties in order to examine my viewpoints to individual due to
which at some point of time I felt that my leadership styles are ineffective.
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 Conflict Management: There is some time when I feel that my decisions are biased due
to which conflict management is one of the prominent issues which was faced by me.
CONCLUSION
From the above report this can be concluded that leadership styles are highly significant
for the individual to be adopted so that to align organisational goals with performance as well.
Key aspects and leadership theories are playing essential role in providing contribution to the
leader in order to attain vision and mission of the organisation in effective manner. Besides this
leadership theories and motivational theories are playing significant role in evaluating working in
such a way that overall efficacy can be attained. At last self-evaluation is associated with
leadership which is helpful in examining level of professional development.
Personal Development
There are various activities which are directed towards personal development which are
undertaken by me in order to enhance my leadership skills. These are elaborated as under: Training: There are varied methods associated with training such as simulation which is
helpful for me to enhance my skills with the help of mock scenarios.
 Seminars: Arranging for seminars in which through past experiences effective guidance
is rendered by me which could lead in effective management in future (Nickerson and
Goby, 2017).
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PART 2
SERVANT LEADERSHIP
Overview
Servant leadership style is defined as the philosophy in which leaders are working in
appropriate manner in order to serve the business organisation in effective manner. This would
lead the organisation to dictate success in effective manner. Besides this, it is highly distinctive
from traditional leadership styles that are being followed by the business organisation in which
emphasis of leaders are enumerated over attaining benefits for the organisation. This is regarded
as an effective approach which is beneficial and pertains with leaders and manager to enhance
their working in sufficient manner. Furthermore servant leadership is providing their immense
contribution over working environment which is helpful for individual to foster and sustain by
attaining appropriate manner (Gandolfi and Stone 2018)
Examples of good practice
There are various business organisations that are using servant leadership in appropriate
manner. These are helpful in order to attain prominent benefits within structure and functions
which are executed by the business. For example, Marriott is one of the prominent organisation
which is famous for their employee engagement and customer service. The company is led by
Bill Marriott and they are inclined towards adopting servant leadership. The business is using
principle of Spirit of Serving due to which prominent benefits can be attained by the business
and along with this high satisfaction can be rendered to all the associated stakeholders. For
example, the company is providing training to their employees in order to render high
professionalism by which customers can be treated in effective way and aligned with
organisational goals. Hence, this can be said that operations and processes within an organisation
are creating win-win situation for the business and in attainment of organisational goals and
objectives.
Potential Difficulties and Challenges
There are various difficulties which may be faced by the business in the path of utilising servant
leadership (Schwarz and et. al, 2016). As in current time market scenarios are fluctuating in
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nature due to which some factors are seen such as volatility, uncertainty, complexity and
ambiguousness. Some of these challenges are elaborated as under:
Motivation Issues:
One of the major challenges associated with servant leadership is lack of motivation. As
individual tend to assist people so that they can work effectively this may lead in narrowing of
scope of competence in which effective working style can be hampered in negative manner. This
challenge is further taken as reflection for those leaders that are not democratic so under this
factor growth of workforce is necessary to be maintained in prominent way.
Inward Implementation:
Servant leadership is associated with another challenge which is related to
implementation of introspection. In this manner bottom line of the business are suffered due to
higher focus is being rendered over adoption of various practices. Leaders are helpful in order to
motivate employees in such a way that they can enhance their working style and maintain
effective relationship with work. Besides this these factors are related with business environment
in a way that problem can be solved in effective manner.
CRITICAL EVALUATION OF KJ'S LEADERSHIP
Identification of Leadership Style
For the business organisation such as Starbucks leadership styles are keeping high interest
in which effective analysis are exerted. These leadership styles are providing negative and
positive aspects to the business. Kevin Johnson is adopting servant leadership style within
Starbucks as stated in the case study. Regarding this it is more evident that leadership styles are
required to be implemented in such a way that high account of effectiveness can be inhaled in the
business of Starbucks so that to attain prominence and to make their business highly effective as
well.
Positive Elements
As stated in the case study this has been analysed that according to CEO Howard Schultz, Kevin
Johnson is the person who is leading Starbucks in effective manner due to which this is
imperative that constructive approaches are being used. These practices are helpful for the
business to attain prominent business model in appropriate manner (Allen, and et. al.,2018).
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Besides this there are various positive elements that are examined in sufficient manner so that to
inculcate leadership style within KJ’s:
 Focus upon Student Employees:
One of the most effective functions of leadership style of Kevin Johnson is related with
employees of Starbucks those are engaged in their study. As according to the case study 70
per cent of overall employees are either studying or have opted for some course. So in order
to retain overall workforce Kevin Johnson is required to put their high emphasis over these
students. Moreover one of the positive aspects which is related leadership style of leadership
is that CEO of the organisation is clearly providing time so that they can finish up their
studies in prominent manner. Under this purpose Starbucks is introducing Starbucks College
Achievement plan in which effective support is being rendered to them so that to complete
studies. Furthermore a team expert is effectively managing consideration of their employees.
 Customer Centric Approach:
Another appropriate aspect within leadership style of Kevin Johnson is their customer
centric approach in which they are using servant leadership and to put all stakeholders
together so that leaders can execute overall functions in effective manner. Implementation of
this approach could be highly beneficial for the customer and leaders as well. For example
the company has reduced inclusion of sugar in their beverages due to which customer choices
are aligned with business offerings.
 Diversification:
Positive Elements
These criteria got recognised in the company after the incident that took place in the
organization where two persons were arrested over the speculation or rumour that both belonged
to different cultures and dimensions (Jang and Kandampully, 2018). A person named Kevin
Johnson came ahead in promoting this topic to ensure that diversion and social inclusion
becomes a known and followed path for the organization. In support of this CEO took the
initiative of closing 8000 stores all over the world in order to provide relevant training to over
175,000 over the importance of diversification.
Negative Elements
However along with positive aspects it also brings some negative aspect that can also be
associated with leadership style of Kevin Johnson which is described below:
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 Employee Engagement: One of the negative elements of Kevin Johnson’s leadership
style is lack of employee engagement. This is due to the reason that being a leader his
focus and emphasis is on student employees of company. Since very less communication
is established and less messages are conveyed it leads to insecurities and ineffective
performances by the employees. Hence, this is the limitation that is seen in his leadership
style and that needs to be overcome.
 Time: Leadership is a long-term process and it takes a well quantity of time to establish
an effective leadership style. This can be asserted from the fact that there were some
goals of 20% earning per share growth which was later reduced to 10% due to the change
of growth model by the new leader. Hence, it requires sweet quantity of time to
implement a proper leadership style (Rodríguez-Carvajal and et. al, 2019).
Identification of Key Stakeholders of Starbucks
Stakeholders are kind of owners of Starbucks and they are very crucial part of
organization. There are several types of persons and organization falling under this category
having interest in its organization. Starbucks have several different stakeholders and those have
their own point of views on the leadership of Kevin Johnson. Below are the identified
stakeholders: Business Analysts: This includes the group of people having business knowledge and
interest in company’s affairs and anticipates and follow the success and failures of the
leaders in taking business decisions. As per this group of stakeholders they have a
positive feedback on Kevin Johnson’s leadership style and believe that he could lead to
organization success. Moreover, it is believed that his leadership style is methodological
and effective in developing strategies.
 Employees: This group has some issues with leadership style of Kevin Johnson and take
that as inappropriate. They expect a leader to be multi-tasker and perform appropriately
but due to lack of established effective communication. This is a problem and kind of
insecure and stressful situation which terms and views leadership negatively.
KJ'S PERSONAL BRAND
It is important to analyse Kevin Johnson's Leadership in context of his personal brand
name, how and why he has been established across the world along with his work qualities.
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Hence, some of the vital factors that can be considered to determine the effectiveness of his
leadership style within his 2-year tenure in the company are reflected below:
 Transformation:
Only constant in the world is Change it and due to this it is very important for a leader to
be dynamic that can smoothly help in transforming the company in positive manner. For
example, it can bring required changes in relevant business operations i.e. the way the
organization fulfils the requirement of nutrients in its drinks. This is very important with
respect of dealing with business dynamics and implementing a healthy and customer
focused.
 Calculative Approach:
Every leader requires having quality to calculate the proper risks that can be afforded by
an organization to form an appropriate decision making. Kevin Johnson is considered to
be a leader having good calculative skills or taking the accurate risks which leads to
effectiveness in business strategies. This will improve the profitability and growth aspect
of the business as the result of appropriate decisions taken by leader with help of his
calculative skills.
RECOMMENDATIONS
In context with the above analysis, there are two key recommendations that can be
considered that needs to be adhering by Kevin Johnson to overcome the weakness noticed in his
leadership style. Furthermore, he is expected to spread and establish positive environment and
culture within the whole organization. Adhering to these recommendations would be helpful in
organization growth and prosperity. Below are the two recommendations:
 Personalised Employee Feedbacks: This recommendation has to be considered to satisfy
the employee needs. Kevin Johnson should try and establish an effective two-way
communication for gathering employee feedback and grievances both with respect to
their job and personal goals if any. This will create a healthy employee employer
relationship and establish the job security for employees (Schwepker Jr, C.H., 2016).
 Monitoring: Another important aspect of a leader is to improvise and improve his
leadership style to constantly monitor and supervise work and tasks of all the employees
to ensure consistency of the operations. For instance, the above given scandal could have
been mitigated and avoided by ensuring constant monitoring on the employee activities
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and made them to learn the same appropriately. Hence, this will serve immensely in
making Kevin Johnson’s leadership style effective.
CONCLUSION
Hence based on above detailed study it can be concluded that leading business
organisation is primary focus of every organization leader. Furthermore, analysis of the various
scopes and challenges that can be faced while establishing a new leader can help the organization
and leader to improve and to establish positive relationship with various stakeholders such as,
employees and business analysis. Both positive and negative elements of leadership styles can be
the basis to decide approach to be followed by the leader while leading the organization. Lastly it
is vital for the leader and organization i.e. Starbucks to follow and adhere to the
recommendations and suggestions listed above and enhance their leadership style and scope of
their leadership implementation.
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REFERENCES
Books and journals
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in nonprofit organizations. Nonprofit Management and Leadership, 29(1), pp.123-140.
Coulson-Thomas, C., 2017. Transitioning leadership and risk management. Effective
Executive, 20(4), pp.19-30.
Diaz-Rainey, I., Robertson, B. and Wilson, C., 2017. Stranded research? Leading finance
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Emilova, P., 2016. E-Learning In Business Organisations–New Concepts, Technologies And
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Gandolfi, F. and Stone, S., 2018. Leadership, leadership styles, and servant leadership. Journal
of Management Research, 18(4), pp.261-269.
Henderson, L., Hilton, S. and Green, J. eds., 2020. Media Analysis and Public Health:
Contemporary Issues in Critical Public Health. Routledge.
Jang, J. and Kandampully, J., 2018. Reducing employee turnover intention through servant
leadership in the restaurant context: A mediation study of affective organizational
commitment. International Journal of Hospitality & Tourism Administration, 19(2),
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Khan, H.A., 2018. Globalization and Leadership Challenges. In Globalization and the
Challenges of Public Administration (pp. 69-99). Palgrave Macmillan, Cham.
Nickerson, C. and Goby, V.P., 2017. Exploring leadership communication in the United Arab
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Discourse (pp. 221-238). Springer, Singapore.
Rodríguez-Carvajal and et. al, 2019. Servant leadership and goal attainment through meaningful
life and vitality: A diary study. Journal of Happiness Studies, 20(2), pp.499-521.
Samanta, I. and Lamprakis, A., 2018. Modern leadership types and outcomes: The case of Greek
public sector. Management: journal of contemporary management issues, 23(1),
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Schwarz and et. al, 2016. Servant leadership and follower job performance: The mediating effect
of public service motivation. Public Administration, 94(4), pp.1025-1041.
Schwepker Jr, C.H., 2016. Servant leadership, distributive justice and commitment to customer
value in the salesforce. Journal of Business & Industrial Marketing.
Shet, S.V., 2020. Leadership: making an impact, inspiring organization, and getting to the next
level. Human Resource Development International, pp.1-6.
Storey and et. al., 2016. The Routledge companion to leadership. Taylor & Francis.
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