Leading Change: Impact on Organizations - TXO Systems Report

This report provides a comprehensive analysis of leading change within organizations, using TXO Systems, a telecommunications company, as a case study. It explores the impacts of change on organizational strategies and operations, differentiating between TXO Systems and Aggregated Telecom. The report delves into the internal and external drivers of change, such as technological advancements, competition, political factors, economic shifts, and social trends, and their effects on leadership styles, individual behaviors, and team dynamics. It utilizes tools like PEST and SWOT analyses to identify and evaluate these drivers and their influence. Furthermore, the report discusses various measures and strategies to mitigate the negative impacts of change, including change impact analysis techniques. The report concludes by examining different leadership approaches to navigate and manage organizational changes effectively.

Understanding and leading
change

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1: MANAGING THE IMPACT OF CHANGE...................................................................1
P1 Difference organizational examples and impacts of change on their strategies and
operations.....................................................................................................................................1
P2 Ways in which external and internal drivers of change affect leadership, individual & team
behaviours of the company..........................................................................................................4
P3 Ways and measures that can be taken to minimize impacts of change..................................6
TASK 2: LEADERSHIP DECISION MAKING............................................................................7
P4 Different barriers for change & force field analysis to evaluate barriers...............................7
TASK 3: LEADING CHANGE.......................................................................................................8
P5 Different leadership approaches to deal with changes...........................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leading change can be defined as a transformation in some policies, strategies &
operations of the company. These leading changes may be positive and negative for the
company. The whole report is mainly based on TXO systems that are Telecom Communication
Company. It works with their customers to sustainably, resell and recycle technology and allow
them to generate revenues and reducing expenses (Salman and Broten, 2017). This present report
is going will show about impacts of changes on different organizations strategies and operations
of the same industry. It will also discuss internal and external factors and drivers of changes that
also impact on the leadership styles, team and individual behaviours of the company. With the
help of change model system the company make itself able to reduce negative impacts of
changes and implement changes in the company.
TASK 1: MANAGING THE IMPACT OF CHANGE
P1 Difference organizational examples and impacts of change on their strategies and operations
There are different types of organizations in the telecommunication industry who plays
an important role in providing internet services and also in the evolution of mobile
communications & the information society.
Basis of difference TXO system Aggregated telecom
Company description TXO system Ltd is telecom
communication industry who
provides communication, consulting
& asset management services for
financial and education sectors as
well.
Aggregated telecom is also a
network communication
company that provides
communication solution
services to all businesses who
operate in UK.
Strategy & Operations In the context of strategies and
operations uses and focus on
continuous innovation strategy which
helps them in taking competitive
advantages and become the market
leader (Van Dusen and Wise, 2016).
Aggregated telecom company
adopts corporate and portfolio
strategy which helps them in
making their activities and
operations easy and effective.
It leads in increasing their
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productivity and sales.
Changes There are various changes happen at
workplace of TXO system and the
major change which they are facing is
communication and strategic
changes.
Technological changes are
happening at Aggregated
telecom company.
Impact of changes TXO system has to face various
problems due to changes ineffective
communication lead
miscommunication that has direct
impact on its productivity.
Due to changes and up
gradation of technologies in
this industry they have to face
several problems like it puts
pressure on employees and
manager of the company to
bring innovation which
increase work load on them
(Whelan and et.al., 2016).
 Causes of
changes
The main cause of strategic changes
and communication is lack of
experienced employees and
ineffective organizational structure.
 Communication gap
 Lack of understanding of
job roles
Causes and the main reason of
this change is increment in the
level of competition in this
particular industry and
awareness of people.
 Technological and
competition level
 Globalization
 Merger
Impact of changes on people & process
TXO system
There are various changes happen in TXO System Company and due to all these changes
they have to face several problems. Changes in communication and strategies impacts on their
people and processes. Due to changes in the strategies and communication, TXO System
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Company fined difficulties in making decisions which also impacts on the quality of their
products and services. It takes a lot of time of their employees and processes.
Changes in the strategies of this telecommunication company impacts on the behaviour of
their employees and people. They get frustrated due to continuous change in communication and
strategies. They have to adapt their different styles according to the strategy which can impact on
their productivity and efficiency. On the other hand it makes them able to adapt their abilities
and effectiveness according to the situation and imp5rove their critical thinking skills. This skill
helps them in career development (Baldos and Hertel, 2015).
Aggregated telecom
Due to changes in technologies, people of the company have to faces several problems.
Technologies changes in the process and services put pressure on their people and employees to
more focus on their work. Sometimes to leads longer working hours by which they do not give
enough time to their families and cannot live their social life easily. On the other hand changes in
technologies can bring innovation and creativity in the company. It makes the company and
people able to take competitive advantages and operate globally.
Change impact analysis:
With the help of Bohner and Arnold change impact analysis these companies can easily
identify the potential consequences of changes. By analysing they can easily modify their
identified changes which need to be improved in order to accomplish goals. There are three types
of techniques of change model which includes dependency, trace & experiential. Traceability
impact analysis technique links between requirements, design elements and specifications and all
this relationship are being analysed in order to determine the scope of an initiating change. In the
context of dependency technique, there is a link between variables, modules, parts etc. This link
and relationship are being assessed to determine the consequences of an initiating changes (Xie
and Zilberman, 2016).
Main Drivers of change
There are mainly 2 drivers of a change that happens and occur in both TXO system and
Aggregated Telecom Company such as technological development and increment in competition
(Korel, Almasri and Tahat, 2018).
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P2 Ways in which external and internal drivers of change affect leadership, individual & team
behaviours of the company
There are various internal and external drivers of change that have impact on leadership
and team behaviours to the great extent. Drivers of changes have both positive and negative
changes on the leadership styles and individual behaviour of TXO System Company. With the
help of PEST analysis, drivers of changes can be identified:
Political driver: Political factors include regulation which is the main problem from this
TXO System Company is facing. Wi-Fi and internet is becoming essential and a daily part of life
which is helpful in education and many careers. There is a fight between service provider like
TXO Company, consumers and government regarding internet services. Customers want
government that it should acknowledge the internet as a basic human right.
Economic factor: The main change and driver of change is the changes in inflation,
interest and taxes rates. All these changes affect this company to the great extent. Changes in
inflation and tax rates do not only impact on the company but also on customer's buying capacity
as it affects their pricing per plan that is being offered by the company. Customers who live in
rural areas they also find difficulties because it becomes difficult to build towers in those areas.
Increment in the need of telecommunication resources leads increased prices. On the other hand
dependency of people on internet give employment to people in this sector like there is a
requirement of customer service representatives and other departments related to this industry. ,
So it can be said that it has both positive and negative impacts on the operations of the company
and economy (Haaker and et.al., 2017).
Social factor & driver: There is a limited horizontal growth in this industry by which
the company has to face difficulties to expand their business in rural areas. Whereas, growth and
versions in smart phones, smart devices give customers a connected mind set. Needs of internet
& telecom service are increasing and advancing rapidly. These services are becoming vastly
important of the daily life of the people. It is good somehow but it decreases their skills and
knowledge because they fully dependent on online and internet services. It makes their work
easy, so it has both positive and negative impacts on the performance of the company and on the
society.
Technological factors: Technology is changing rapidly. There are various new trends in
this industry like cloud computing, Most of the companies are installing fibre wires over copper
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that is increasing competition level. Needs of people have positive impact on Telecom Company
and developments? On the other hand it seeks more investment that can increase their overall
costs. More investment in high speed networks according to the needs and demands of customers
for 5G development (Sammut‐Bonnici and Galea, 2015).
For knowing all the drivers of internal changes which affect leadership style and
individual behaviour of TXO System Company, SWOT analysis can be beneficial. These will
show strengths, weaknesses, opportunities and threats of this company by which it can increase
their strengths and decreases weaknesses.
Strengths
 The main strength of TXO system company is it has strong financial & cash flow from
operations that helps them in investing in new and advanced technology.
 It has strong and powerful base in UK in the telecommunication industry with wider
range of customers.
 By providing great and the best services to customers it increases customer’s experience.
 It also provides post sales services like if customer has any type of problems related to
their products and services then they help them in solving their problems.
 Other main ability and strength is it helps and fosters an environment by encouraging an
open and loyal culture with employees.
Weaknesses
 This company does not have their presence in other developed markets so it is wholly
dependent on UK markets for their sales and profitability (Phillips and Moutinho, 2018).
Opportunities
 Investment in advanced technology and 5G services give it opportunity to being a market
leader and also capture market share in this industry.
 It serves products according to the demands of customers which give opportunity to this
company in increasing sales as compare to its competitors.
Threats
 Increasing competition level put pressure on this company to more invest in innovation
which can decrease its profitability due to cheaper competitor’s offerings.
 Other threats and negative impacts of Brexit and British pound that hurts the profitability.
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 Pressure of government policies and regulations on its company's performance is other
main threat which impacts on its decision-making process.
Evaluation-
It can be included that most of the internal and external factors of change will be
affecting leadership, team and individual behaviour into TXO System Company. Like the
political factor including government regulations that they are imposing on internet services. It
can also be added that changes into inflation rates which is a major economic factor this will
impact leadership. As company will be formulating or changing its policies or plans which may
hamper working of employees in negative manner. The increase in tax rate will be impacting
company and its working as policy is then framed according to this. The changes in taste and
preference of customers will allow company to modify its procedures and policies.
P3 Ways and measures that can be taken to minimize impacts of change
TXO system Plc is facing several problems due to competition level, technological
factors and other changes which occur in this industry. The main aim and vision of this company
is a world and making a world in which all telecom networks are sustainably as well as
responsibly acquired, reused, resold and then recycled with the main aim of contributing to a fair
circular economy & a more effective and sustainable planet for all. For achieving vision and all
objectives it is important for the company to measure and take ways to minimize negative
impacts of change. Due to drivers of changes like political change, regulation changes, changes
in interest rates, the company also requires making changes in their decision-making proces and
in their strategies. It is not all time possible for employees to adapt changes. Sometimes
employees criticize and resist that changes but for making them agree on changes it is important
for them to make the best strategy and motivate them (Busse and Doganer, 2018).
With the help of Kurt-lewins-change model it can easily manage changes and adopt
changes. This model has three stages which is known as unfreezing, changing and refreezing.
Unfreezing
This is the very first stage of change. In this unfreezing stage, employees realizer that the
manager and the company is about to change some things. After realizing this thing, company
and employees have to face some emotions such as impatience, denial, resistance & doubt. For
making employees and people agree on making changes it is important for the company to
make4 them understand and tell them the reason and importance of making changes. After
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telling the reason and importance, employees have willingness to adapt and make changes. For
adapting that changes they have to prepare about perform things with advanced skills in a new
direction and to leave all the old customs. In this stage, manager of TXO system company of
telecommunication industry are advisable to involve their people and employees, so that they can
make a constructive approach to the change process.
Changing
It is the second stage of change model. In this stage change is being implemented in this
stage by the company. The manager of the company requires making sure that change system
will not take more time otherwise employees can incline to relapse into old habits. This is also
known as move stage because due to this implementation of changes, TXO system company has
to face several problems as it causes ripple effects. If manager implement the change within a
short time them employees also make them able to adapt and understand the importance of
changes. This is critical stage because most of the people struggle with the changes and the new
reality.
Refreezing
It is the final stage of change management model that refreezes the change. It has been
noted that employees take time to adapt change and for maintaining implementation of change it
is important to monitor and see that employees are not using and inclined to revert to their old
habits. Proper evaluation and monitor funct6ion make this stage and implementation of changes
make successful. For more motivating employees, the company give them benefits and rewards
on the basis of their performance. They want that all employees adapt changes in an effective
manner so that they push them by motivating them. There are some arguments that this refreezes
stage is outdated in some type of businesses due to the continuous need for changes. Some
people say that this step plays an important role because without this stage, employees can go to
their previous and old habits, so it is important to play this stage for effective implementation of
changes (Shrivastava, Shrivastava and Ramasamy, 2017).
Evaluation – There are several measures that can be taken in order to minimise negative impact.
First is risk assessment can be done so that it becomes easy to identify risk and develop measures
that can be taken. Also, employee behaviour can be observed and evaluated so that they can be
encouraged to implement change. Moreover, employee must be communicated regularly about
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changes. It will enable in identifying their issues and taken measures appropriately. Furthermore,
they can be given a directed about benefit due to change.
TASK 2: LEADERSHIP DECISION MAKING
P4 Different barriers for change & force field analysis to evaluate barriers
Driving Forces Plan for the change Restraining forces
Technological and
demands changes
Working behaviours of
employee
It is the main problem which is being
faced by TXO company. For
reducing this factor and problem,
this company focus on motivating
them by rewards and benefits to
them.
Causes of this problem
includes, communication gap
between employees and leader
of the company and old
working behaviour.
Business expansion This company wants to expand its
business and for that it is focusing on
building its networks in rural areas
and aligned with other companies.
Causes of this problem
includes lack of vision and
strategic planning,
inappropriate marketing
activities. All these are
restraining factors that become
barriers in expansion of the
company.
Barriers that affect decision-making
In the context of expansion of business, leaders and managers of TXO systems company
have to face several problems such as ineffective organizational structure, undefined vision and
roles to employees, lack of strategic planning. All these factors create barriers in the path of the
company's success and affect decision-making process by leaders. Leaders have to make changes
in their decision-making process which take their time and cost (Hautier and et.al., 2015).
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In order to improve their team and individuals behaviour, leaders have to face some
problems which become barriers in their succession such as ineffective and poor communication,
poor management style, lack of skilled and understanding. All these factors impact on decision-
making process of leaders and put pressure on them to change their style according to the needs
and demands of their employees.
TASK 3: LEADING CHANGE
P5 Different leadership approaches to deal with changes
Covered in PPT....
CONCLUSION
From the above study it has been concluded that changes have great impacts on the
operations and performance level of telecommunication company. Drivers of changes like
technologies, competition level also have positive and negative impacts and affect the company's
strategies, processes and people as well. With the help of SWOT and PEST analysis, an
organization made itself able to analyse all, factors of changes that have impacted on the
operations and strategies. Further this study has determined different barriers that affected
decision-making process of the leader.
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REFERENCES
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robustness of a business model. Futures. 89. pp.14-25.
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Software Engineering (pp. 262-277). Springer, Cham.
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Salman, Y. and Broten, N., 2017. Leading Change. Macat Library.
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pp.1-8.
Shrivastava, S.R., Shrivastava, P.S. and Ramasamy, J., 2017. Force field analysis: An effective
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