Leading Change: Quality and Standards in Health and Social Care NHS

This report examines quality and standards within health and social care settings, particularly focusing on the NHS. It details the roles of stakeholders in maintaining quality, the involvement of external agencies in setting standards, and the negative impacts of poor quality services, including reputational damage and funding disruption. The report outlines methods for evaluating the quality of service provision, such as patient experience, timeliness of care, and data transparency. It also discusses approaches to implementing quality systems, including reflective practices and benchmarking, while acknowledging barriers like the lack of proper implementation of documented procedures. Key areas explored include measuring quality through patient experience and care effectiveness, and addressing challenges in delivering consistent quality in health and social care services.

Leading Change in Health and Social
Care

MAIN BODY
1.1 Stakeholder role in relation to quality and standards in health and social
care setting
 There are various roles of stakeholders in relation to quality and standards in
NHS as the stakeholders take concern of adoption of evidences in NHS.

1.2 Role of external agencies in setting and maintaining standards
 The external agencies role are concerned with providing and establishing the role
through which all aspects are taken into consideration at large scale.

1.3 Impact of poor quality and standards on health and social care
 Poor quality of health and social care services within NHS impact the standards
of health and social care. Poor quality services within NHS can lead to damaging the
reputation of the organization, disrupts funding and leads to inappropriate planning
decisions (Baxter & et.al., (2018).

1.4 Methods for evaluating health and social care quality of service
provision
 For evaluating health and social care quality of service provision within NHS
there are number of ways through which improvement in the quality of standards of
healthcare are major part in which all aspects are concerned.

2.1 Ways in which quality can be measured in health and social care
 The ways in which quality can be measured in NHS organization can be
measured through the patient experience, timeliness of care, safety of care, data
transparency, significant use of medical imaging, effectiveness of care (Morley &
et.al., (2017).

2.2 Approaches to implementing quality system
 There are various approaches which can be implemented for the quality system
within NHS which includes — reflective practices, being mentored or coached,
bench marking best practices etc. These are some major approaches which are
implemented in the quality system of NHS.

2.3 Barriers to delivery of quality in health and social care services
 There are number of barriers in improving quality. The major barrier is lack of
proper implementation of documented procedures.

REFERENCES
Books and Journals
 Baxter, S. & et.al., (2018). The effects of integrated care: a systematic review of UK and
international evidence. BMC health services research.18(1).1-13.
 Hussain, M. & et.al., (2018). Exploration of social sustainability in healthcare supply
chain. Journal of Cleaner Production.203.977-989.