Leading Change: Stakeholder Roles & Quality in Health & Social Care

This report provides an overview of leading change in the health and social care sector, emphasizing the crucial roles of various stakeholders such as physicians, service users, and nurses in ensuring quality of care. It explores the influence of external agencies like the Care Quality Commission (CQC) and the National Institute for Clinical Excellence in setting and maintaining standards. The report analyzes the impact of poor quality services, highlighting its effects on productivity, trust, and user satisfaction. Methods for evaluating service quality, including mortality rates and efficient use of medical imaging, are discussed, along with approaches to quality improvement like standardization and benchmarking. Finally, it identifies barriers to delivering quality services, such as inadequate staffing and unpredictable health crises, concluding that effective change management is essential for improving health care services. Desklib provides access to similar solved assignments and resources.

LEADING
CHANGE IN
HEALTH AND
SOCIAL CARE

TABLE OF
CONTENT
 Introduction
 Roles of Stakeholders in Healthcare sector
 Role of external agencies in setting and maintaining standards
 Ways to measure services in provision
 Approaches
 Barriers to Delivery of Quality of Services
 References

INTRODUCTION
 In health and social care system managing means
managing change for improvising services for
service seekers.
 Change management is a process to identify the
problem and prevailing change with help of
individuals support.

ROLE OF STAKEHOLDERS
Role of Physicians
 Physicians plays an essential role in ensuring that
individuals are receiving quality of care but also
controlling expansion of treatment cost.
 Physicians can identify the way to manage to be in
between health insurance companies and patients by
being advocate for individuals
 Ethically doctors have fiduciary roles to protect the
interest of their patients.

ROLE OF STAKEHOLDERS
Role of Service Users
Provide accurate information about their health.
The patients have duty to participate with their
physicians in determining reasonable and cost
effective treatment choices.
Also quality of care which can be helpful in
receiving best treatment possible for individuals.

ROLE OF STAKEHOLDERS
Role of Nurses
 The role of staff members in health and
social care is to maintain quality of care
and dignity among patients.
 Promoting optimistic environment for
service seekers.
 Delineating awareness and prevention
techniques of diseases and infections.

ROLE OF EXTERNAL AGENCIES
 External agencies play an essential role in providing managing services for patients
accordingly.
 Care Quality Commission (CQC) is a department public body which set standards in
health and social care.
 National Institute for Clinical excellence provides propositions to health care
organizations by generating guidelines and time to time updated suggestion for
improving health services.

IMPACT OF POOR QUALITY
 Poor quality can lowers the productivity of
organization.
 It can also affect trust of individuals on
organization.
 It lowers service user's satisfaction with
health services and can lead organization to
shut down.
 It can affect reputation of health
organization

METHODS FOR EVALUATING FOR QUALITY
OF SERVICE
 Mortality can be considered as essential population health outcome. It can entail the quality of
services which are being provided to services seekers.
 Efficient use of Medical Imaging is a vastly considered as an essential outcome. It plays
important role in global healthcare system by contributing to improve an individual's health
outcomes.
 Data Transparency

WAYS TO MEASURE SERVICES IN PROVISION
 Attaining feedback of individuals
 Patient- experience outcomes are
evaluated through PROMs.

APPROACHES
 Quality improvement Approach majorly focus on the
process of care and it also emphasis for standardization.
 Tools for better communication
 Bench-marking

BARRIERS TO DELIVERY OF QUALITY OF SERVICES
 Inadequate Staffing
 Motivation of Employees
 Complex health needs
 Unpredictable illness or disease in community, such as, Covid19, Swine-Flu, influenza and so
on.

CONCLUSION
Overall, it has been concluded that change
management plays a significant role in health care
sectors. It can promote change which required for
an organisation. There are external and internal
stakeholders plays vital roles and which can have
impacted by each other’s actions. Stakeholders in
health care sectors are patients, health insurance,
pharmaceuticals companies, government and so on.

THANK YOU

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