Leading Change in Organizations: A Barclays Bank Analysis

This report examines the dynamics of leading change within organizations, focusing on the impacts of COVID-19 on businesses like Barclays Bank. It delves into the PEST and SWOT analyses of Sainsbury and Burberry, highlighting political, economic, social, and technological factors. The report assesses the impact of internal and external drivers of change on leadership and individual behavior, and explores strategies to minimize negative impacts. It covers decision-making processes and leadership styles. Furthermore, the report uses Kotter's change management theory to provide a structured approach to implementing change, emphasizing the importance of guiding coalitions, creating a sense of urgency, and securing short-term wins to achieve long-term organizational goals. The report emphasizes the importance of communication, training, and adaptability in navigating organizational change effectively.

UNDERSTANDING AND
LEADING CHANGE
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P 1 Impacts of Covid-19 changes on various organizational. .....................................................3
LO 2.................................................................................................................................................5
P 2 Impact of internal and external drivers of change on leadership and individual
organizational behaviour..............................................................................................................5
P 3 Minimizing negative impacts of change................................................................................7
LO 3...............................................................................................................................................10
P4 Decision making...................................................................................................................10
LO 4...............................................................................................................................................11
P5 Leadership styles in organization.........................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15
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INTRODUCTION
The targets and goals have to be achieved and the act of moving from one position which
the business is at currently to another successful position is known as business change. There are
a lot of problems and issues which can rise when changes come in firm which have to be
analysed and initiated with right leading change. Leaders must have the right knowledge and
experience in order to make sure that the resistance and other issues are going to be solved on
time which would be a great factor for the overall development. Barclays bank has been in this
industry since 330 years and is having its headquarters in London. The report is going to consist
of drivers and changes which is impacting individuals, teams and organizational behaviour
overall which has to be well maintained in the business. Approaches and methods are also going
to be discussed so that there is effective understanding.
LO 1
P 1 Impacts of Covid-19 changes on various organizational.
PEST analysis-
In general PEST analysis is used for identifying various external factors such as political,
economic, social and technology along with their impacts on organization. Lets focused on
Covid-19 changes on Sainsbury and Burberry:
Political:-
In political factor this includes various government impact such as fiscal policy, trade
policy, taxation along with these they have also had some impact on government rules and
regulation (Brown and et.al., 2021). As Sainsburry is the largest retailing company and when
Covid-19 situation has been arises they have mainly set up the development of foods and drugs
framework. Furthermore, they have also open their stores for long hours. On other hand,
Burberry Operates in UK, and they have highly impact on their profits and effected more on their
long run business. Hence, both the companies have impact on Covid-19 to overcome from this
and set up developed business online.
Economical:-
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This factor has directly impact on profits and performance of economy in business
growth. This factor includes raw material, direct income and interests rate. In Sainsburry has
expanded their business and have fluctuation in currency market because of Covid-19 pandemic.
Burberry's consumer has low disposable income because of having high quality of products and
also leads to financial crisis in company. In this both companies consumer are unable to spend on
luxurious products. But in Sainsbury safety in their workplace and protect income along with
jobs of employees.
Social:-
Social factor mostly pay attention towards the environment and also identify different
social trends (Cankurtaran and Beverland, 2020). They are requirements of consumer, education
and cultural needs. In Sainsbury huge changes have been seen due to having Covid-19. People in
this situation try to prefer home food products and maintain hygienic. Therefore, company also
various demands on patterns that help communities for donations. On the other hand, Burberry
also need to do some changes in business plan just because of having pandemic, and they have
just focused on clothing and food stores as this could be result in food traded during lock down.
Technological:-
In market Sainsbury has produce new products but having no resource for developing
that company in research and developments furthermore also unable for making their market
position. Hence, Sainsbury looking towards their existing products and also trying to get more
digitalization in their business (Li and et.al., 2020). Burberry at few places have shut down their
few stores and tracking their more customer while having online growth sales.
SWOT analysis :
Strength
Sainsbury operating their business in various countries and presence they are nearly
effected to Covid-19 pandemic situation. They enjoy their competitors because company work
with flexible pricing strategies in different countries. Burberry has big strength in developing
their business online and make their more customer and in situation of pandemic they are not
effected.
Weaknesses
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Apart from the side both Sainsbury and Burberry are facing weaknesses from each other.
Sainsbury goods are being exchanged with more substitutes goods. Burberry's sales been
decreased and might be had poor chain supply system due to having low production.
Opportunities
Sainsbury have enough market knowledge along with that diversifies their consumer base
and adopted western trends more for their employees (Syriopoulos, 2020). Burberry's business
have been set up online for consumer moreover focused on their online stores.
Threats
Having less income in business and severing impact on profitability in Sainsbury.
Burberry's have main focused on huge competitions and arises their business worldwide or
across the world.
LO 2
P 2 Impact of internal and external drivers of change on leadership and individual organizational
behaviour
Change Impact of
change on
individuals
Impact of
change on team
behaviour
Impact of
change on
leadership
behaviour
Measures to
minimize
negative impacts
The impact is
very different of
the changes
which are coming
in the market and
it differs from one
firm to another.
To be able to
maintain their
operations and
In banking
industry, Barclays
bank is having a
strong portfolio
and brand image
in the market
which has to be
well maintained
by accepting the
governmental
The roles and
responsibilities
are going to
change of the
team members
and new
strategies also
have to be
implemented as
well. Barclays
Leaders have to
get in higher
performance out
of the workforce
which has to be
present which
Barclays bank is
trying to create
for themselves.
Leaders have to
Changes must
come in Barclays
bank without
making the
employees be
aware about them
which is going to
make the
motivation factor
in the employees
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profitability in the
market they have
to make sure that
they have good
motivation which
is going to be
present
(Sharififard and
Opong, 2019).
The changes
which have come
in because of
Covid-19 are
many in Barclays
bank like
technological,
decision-making
and other
information and
working plan.
policies. Clients
and customers
needs are well
utilized which is
going to make the
production and
operations of
Barclays bank be
higher. Leaders
and managers of
Barclays bank
motivate the
workforce which
is individual
focus is also
present which is
going to be great
factor (Edwards-
Groves and et.al.,
2019). Expected
outcomes are also
going to be
present and
achievement in
the competitive
market is also
going to be
higher.
Knowledge and
skills in the
bank have
changed their
project after
Covid-19
situation which is
that they want to
entertain their
customers all the
time which is
going to make the
reputation of the
company be
higher in the
market.
Distribution and
roles have to be
distributed well
and fair which
comes in with
experience and
that is a very
important aspect
for the
organization to
have. Team
members must
have self
motivation which
is going to help in
achieving the
understand the
workforce which
is going to be a
good factor for
the internal
factors to be
maintained.
Creativity and
skills in leaders
which are
working in
Barclays bank are
experience and
have the right
knowledge as
well which is
making them be
able to get in
changes so
smoothly which is
a great factor for
the image and
branding of the
company in the
market. Pressure
from the
employees is
removed by
leaders using the
right strategy by
be higher
(Rannisto and
Saloranta, 2019).
Personal and
professional gain
must be present in
the employees
which is going to
make the business
be able to operate
effectively and
efficiently in the
market for longer
run.
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workforce is high
and that is going
to make Barclays
bank be able to
make the
standards for
themselves be
higher and the
reputation is also
going to be higher
of the bank.
Changes have to
be adapted and
implemented on
time so that the
decision-making
can be faster and
good training also
has to be
provided which is
good for Barclays
bank to be able to
gain importance
in the clients
which are there in
the market.
goals and targets
of the company
and also help in
matching the
expectations and
standards of the
company
(Doppelt, 2017).
Bank industry has
to have a good
reputation in the
market therefore
leaders and
managers have to
improve the
company's
operations from
time to time.
the leaders which
is going to be a
great factor for
the overall
operations and
clients trust in the
firm. Leaders
have to adapt
very easily and
must have the
right open mind
for the changes
which have come
in after Covid-19
situation.
P 3 Minimizing negative impacts of change
It is due to the changes that the motivation level in the employees is going to differ which
has to be well maintained so that the reputation is going to be there. Operations and productivity
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also has to be good maintained and increased with time which can come in with transparency of
the changes which are taking place. Barclays bank is providing the workforce with training and
development from time to time so that the employees are well aware of the expectations and are
also motivated (Brion, 2020). Good use of strategies and communication is required in order to
reduce the impact of changes which is going to be discussed in the further report.
Kotter's change management theory
Change model theory is given by John Kotter for businesses to adopt so that the
functioning is going to be present. There are 8 steps which are included in this model which are
as follows.
 Guiding coalition
There is a good standard and reputation which the company is having for themselves so
that their reputation and branding can be higher. Good sense of direction, making functioning
better, etc. have to be present. Clarity of working and targets have to be achieved on time so that
the operations and demands of the clients are going to be matched by Barclays bank.
 Anchor the changes
Leaders and managers have to make sure that they have the trust of the employees so that
the changes and tasks which are being allotted are on time. Investment also has to be done by
Barclays bank so that there is good stability which is provided and the results would be higher.
 Sense of urgency
Change is going to be helpful in getting in competitive advantage. Changes like
technological, structural, etc. have to be got in Barclays bank so that there is effective standard in
the market for the clients (Aguilera, 2020). Training and development is essential for the
workforce which is going to make the working take place properly and make the organization
have a higher understanding and working.
 Short term wins
Workforce must not feel the pressure on them which has to be well maintained so that the
company can benefit from it. Small targets are provided to the employees of Barclay bank so that
the functioning and operations does not get affected which is a great factor. Information has to be
gathered so that right knowledge can be used and make the company have higher benefits in the
market.
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 Vision for change
Barclays bank is having a lot of competition in the market which they have to compete
with which are Lloyds, HSBC, Santander, etc. Changes is going to make sure that the long term
goal of the company are being achieved and the functioning is effective for long term.
 Remove obstacles
To problems and issues have to be solved from time to time so that the performance level
in the organization would be better and time management is also going to be there (Brion, 2019).
Conflicts are going to be solved and technological aspect in the company gets in complexity
which is not good for a long run therefore good functioning has to be present.
 Consolidate improvements
Employees have to be satisfied with small and long term achievement of goals which is
going to make them keep working hard throughout the years which is present in Barclays bank.
Larger pictures have to be kept in mind so that there are going to be higher efficiency and
effectiveness which is going to be present in the firm.
 Communicate the vision
The changes must have a positive impact in the working so that there are going to be
higher achievement of the missions, aims and vision of the company by the workforce. Clarity of
working is essential to make sure that there is effective working and organization is having
higher achievements (Hackman, 2017).
It is with the help of Kotter model that Barclays bank will be able to develop competitive
advantage for themselves in the market which is good for a long run. Business will also be able
to understand their strengths and weaknesses and have good strategies planned. Communication
is going to make the operations and changes be able to come in effectively and the services and
products quality is also going to be improved. Workforce has to be well monitored and
controlled in order to be able to match the standards and reputation of the company in the
market.
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LO 3
P4 Decision making
Driving forces and resisting forces are two factors which get in changes and right
methods have to be used to be able to implement them. Driving forces work for the betterment of
the organization and are the forces which businesses must get in order to be able to operate
effectively. Resist force are not accepting the change and make the functioning and operations of
the organization be improved.
Driving force
It is very essential to make sure that the employees are giving in their best in the
organization therefore these forces are added which are pressure from management, competition,
technological changes, etc. Loyalty and satisfaction from the employees is going to be higher and
competitive advantage as well so that the base of the organization can be stronger and make the
firm be able to operate effectively and efficiently (Kavanaugh, 2020).
Resisting forces
There are a lot of barriers which come in this force due to exist knowledge, skills, etc. so
that there is going to be higher growth. There is a sense of fear which is present in the employees
when there are changes which are taking place. Controlling and training for this factor is
essential in the workforce so that there is going to be a good match which would be present and
the organization will be able to gain competitive advantage as well.
Barriers for changes
There are a lot of barriers which are created by problems and issues when changes are got
in the organization. The issues and barriers which rise in Aston Martin are going to be discussed
further.
Changes get in a lot of problems and issues which create barriers for Barclays bank to be
able to operate effectively in the market. The further report is going to discuss the issues and
barriers which are associated with the bank (Min, Johnson and Ziedonis, 2019).
 Lack in commitment to change
Motivating the employees is important so that there is good loyalty and trust can be
gained from them and this is done by the leaders of the company. Commitment is going to be
helpful in making sure that the organization is being able to maintain their standards and
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reputation in the market. There is a brand image and reputation which the company is having in
the market which must be well maintained and that is good for a long run.
 Negative employee attitude
Acceptance from the old staff for the new changes is never going to be present which
requires a lot of investment to make sure that there is effective training and motivation which is
going to be present.
Influence of driving forces and resisting forces on leadership decision-making
To make sure that the pressure of management is not reaching to the employees the
leaders of Barclays bank are getting in the changes one after another which is going to make sure
that the stability and productivity in the company is being well maintained. Leaders are
experienced and the understanding they have for the workforce is high which is going to make
sure that there are right strategies and measures which are being taken. Guiding the employees is
also important for the organization to have and the portfolio must remain the same or improved
positively in the market (Salman and Broten, 2017). Employees have to be given right wages,
rewards which can be mentally or verbally which is going to make the employees be motivated
enough to be able to put in their best in the company. Technological changes do not get accepted
in Barclays Bank very easily therefore the company has to make sure that there is good
communication which is present so that the organization will be able to compete and operate
effectively in the market.
LO 4
P5 Leadership styles in organization
Types of change (Unfreeze) Current impact on the
company (Change)
Desired impact (Refreeze)
 Changes always have
some kind of reward or
punishment for the
workforce. Barclays
bank is providing
 Strong base for the
company has to be set
and rewards and
incentives is going to
help the organization
 Swiping of shifts is not
going to be allowed
and responsibilities
have to be carried out
by all the employees
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employees with
rewards and incentives
from time to time so
that the employees are
going to be well
motivated which is a
good factor for a long
run (Raza, 2019).
 All the changes which
are coming in Barclay
Bank are being well
communicated so that
there is going to be
higher sense of
direction. Objectives
and goals have to be
well-matched so that
the workforce will be
able to meet the
standards of the
company.
be able to perform
effectively in the
market. Operations and
performance of
Barclays Bank is strong
which helps the
company to have
higher branding and
portfolio in the
competition which is
present in the market.
 Leaders and managers
of Barclays Bank make
sure that there is
effective
communication which
is present in the
company so that there
are effective decisions
and working that is
going to be present
making the company
have better functioning
and operations.
and no excuse will be
excused. The sense of
direction is going to be
higher and that is going
to make the standards
of the company be
higher. Satisfaction
level and loyalty of the
employees is going to
be present and
productivity and
performance is going to
be there as well which
is good for competitive
advantage.
 Expectations of the
company have to be
communicated and also
reminded about the
changes which have
taken place so that
there is going to be
effective working and
profits can be gained
by the organization (Al
Barwani, Flores and
Imig, 2018).
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