Leading Change in Business Organizations: A Report

Desklib provides solved assignments and past papers to help students succeed.

Understanding and Leading Change

Contents
Introduction.................................................................................................................................................3
Task1: Managing the Impact of Change......................................................................................................4
Part A. Responding to Change.................................................................................................................4
Part B. The Impact of Change..................................................................................................................7
Task2: Leadership Decision Making...........................................................................................................10
Task3: Leading Change..............................................................................................................................13
Conclusion.................................................................................................................................................23
References:................................................................................................................................................24

Introduction
This assignment is developed on the topic of developing and leading change which
generally aims to explain the criteria of leadership management and role of leadership
in business organization. The assignment is based on the concept of business
organization response to the changes that drives in the management sector of
organization due to the impact of new ownership as new ownership impact the behavior
of leadership and organization towards the working process. The assignment includes
the explanation of leadership decision making, force field analysis, different barrier on
the implication of change and the influence of resisting force to leadership decision
making in reference of organizations. The assignment also supported with a
presentation of leading change which includes the explanation of different leadership
approach to deal changes in organization and the extent and effectiveness of the
different leadership approaches towards change in organizations along with the
description of the model of change management in organization.

Task1: Managing the Impact of Change
Part A. Responding to Change
Different Drivers of Change in Organizations
The assess of the different drivers of change in organization are assessed in reference
with the business organizations, Jessops Europe Limited and Debenhams along with
their response towards the change are stated below:
Online Services: The online services is referred as a driver change in the organization,
Jessops Europe Limited as the implication of online services in the operational sector of
the organization usually impact the existing operating system of the business
organization. As Jessops Europe Limited recently opened its online services for the
customers for sustaining itself in the technology market and attract more customers.
Through online services, Jessops provide its products and services to the customers
along with the description and information of the products and services to the customer
through its online website. Jessops through online services provide the customer with
the option of online shopping of products, free delivery and tracking and monitoring the
product ordered (Alvesson, et. al., 2015). Though this change enable the organization to
influence and attract new customers but this driver of change as also impact the
operational system of Jessops as for implementing this change, Jessops is required to
change its existing operational system and develop a new operational system that
separately manage both the online services and traditional services.
Approach towards Sustainability: The another change that impact the business
organization and their operation is the approach towards sustainability. The business
organization, Debenhams has implicated the approach towards sustainability in its
business structure which reflects to the components such as equality and diversity
throughout the organization workplace and supply chain, community which refers
effective relationship with the employees and customers and environment which
symbolize the implication of recycling, reducing and reusing within the organization

(Král, et. al., 2016). Under the sustainability approach, Debenhams mainly focus on five
elements such as water, waste, energy, emission and sustain which states the
corporate social responsibility of the organization. Debenhams has responded to this
change in the business structure through monitoring the impact of sustainability on
business operation and assessing the approach effectively.
Differences in Organization’s Approach for Dealing with Changes
Organizations Strategies
The changes which the business organization, Jessops Europe Limited and
Debenhams implemented in their business structure and operation system also leaded
the organizations to face certain challenges. Thus the differences of organizations
approach for dealing with changes are stated below:
Changes Jessops Europe Limited Debenhams
Online Services Jessops Europe Limited
could effectively implement
the online services driver
changes in the organization
through approaching and
dealing the change with the
facilitation and support
strategy (Osiyevskyy, et. al.,
2015). The facilitation and
support strategy helps
Jessops to successfully
implement the online
service change as it
encourages the employees
to engage in the implication
of online services of the
Debenhams could effectively
implement the online service change
in its operation system through the
strategy of participation and
involvement as this strategy helps
the organization to increase the
involvement of the employees in
adopting online service change in the
business operation and efficiently
implementing online services in the
business operation sector (Leonidou,
et. al., 2017).

organization for the
customers.
Approach towards
Sustainability
The business organization,
Jessops Europe Limited
could implement the
approach towards
sustainability change in the
business structure through
adopting the strategy of
effective communication as
communication helps the
organization to sustain clear
knowledge about
sustainability and ways
such recycling in business
structure of the organization
(Sroufe, et. al., 2017).
In order to implement the
change of approach
towards sustainability the
organization, Debenhams
is required to adopt the
effective training strategy
as it helps the organization
to effectively train its
employees to successfully
implement sustainability in
the business operation and
business structure.
Through effective training
of the employees, the
organization’s employees
would also be able to
contribute to sustainability
approach through reducing
excessive use of resources
(Donald, et. al., 2014).

Part B. The Impact of Change
Ways through external and internal drivers of change impact the behavior of
leadership, team and individuals
The external and internal drivers of change has the ability to impact the behavior of
leadership, team and individuals as the external and internal factors impact the overall
business operation and structure of the business organizations. The ways in which the
internal and external drivers of change impact he behavior of leadership, team and
individuals are stated below:
External Factors: The external factors or external drivers of change impact the
behavior of leadership through impacting the leadership style which further impact the
behavior of the team and individuals towards the driving change in the organization.
Moreover the external factors the impact the organization business performance and
customer’s feedback towards the organization product and services. For example the
business organization Jessops Europe Limited implemented the online services change
in its business operation through facilitation and support strategy as it motivates and
encourages the implication of online services and supports the development of the
change in the organization (Jeton, et. al., 2015).
Internal Factors: The internal factors mostly impact the decision making process of the
leaders which further impact the performance of the team and individuals after the
implication of change in the organization internal factors. For example the business
organization Debenhams implicated sustainability approach change in the business
structure through effective training as it supports the sustainability approach and to
support the leadership towards positive direction(Carter, et. al., 2015).
Measures to minimize the negative impacts of change on organizational behavior

The implication of change in the business organization structure and business operation
also leads to the emergence of negative impact on the organizational behavior. Thus in
order to minimize the negative impacts of change on organizational behavior certain
measures should be taken such as stated below:
 Consider Notice: For avoiding negative impact of the change on organizational
behavior, through providing or considering working notice which informs the
people associated with the organization about the implicated change and helps
to carry out smooth transition of change (Herremans, et. al., 2016).
 Creating a Culture of Learning: Through creating a culture of learning in the
organization, the organization would be able to minimize the negative impacts of
change on organizational behavior as it encourages the employees to seek new
challenges and develop their skills from the changes implemented in the
organization.
Appropriate Theories and Models to Evaluate Organizational Response to Change
Business organization while implementing different drivers of changes faces certain
challenges which impact the potential of the organizations. Thus the organization could
implement certain appropriate theories and modals to reduce the effect of changes such
as stated below:
Lewin’s Change Management Model: This model was developed by Kurt Lewin which
includes three steps as stated below:
 Unfreeze: This is the first step of change which includes a complete examine of
the organization and change, awareness about the change in organization and
determination of the required change for the organization. Change: This is the second step which states the process of change in the
organization and actions to implement change long with the involvement of
people of organizations (Leonidou, et. al., 2017).

 Refreeze: It is the last step the implemented change is monitor along with the
analysis of the success of the implemented change in the organization.
McKinsey 7-S Model: This management model was developed by Robert H.
Waterman, Jr. and Tom Peters and this model is useful for the management of change
in organization (Král, et. al., 2016). This management model 7 elements which are
separated as hard and soft elements. The hard elements are related with external
factors and it consist the following elements:
 Strategy.
 Structure.
 Systems.
The soft elements are related with internal factors and it consist the following elements:
 Shared Values.
 Skills.
 Style.
 Staff.
Conclusion and Recommendation
The above statements conclude that changes are significant for the business
organizations as it impact the growth and progress of the business organizations.
Though in the above statements it is also stated that changes include negative impacts
and certain measures are to be taken by organizations to avoid or reduce the negative
impact of changes(Alvesson, et. al., 2015).
The business organizations are recommended to properly analyze the requirement of
changes and the impact and challenges that comes along with the changes in the
organization operation system. Moreover the business organizations are also

recommended to increase the involvement of employees while implementing changes
for developing the changes in organizations.

Task2: Leadership Decision Making
Force Field Analysis to Identify Driving and Resisting Forces Associated with
Changes
The force field analysis plays an important role in analyzing the pressures for and
against change in reference with the business organization, Jessops Europe Limited.
The force field analysis is referred as technique which improves the quality of decision
and increases the organization progress. Jessops Europe Limited is a British company
which is engaged in photographic retailing and it generally conducts photographic
equipment and photograph processing. Jessops consists extensive range of cameras
for the purpose of photo printing and photography courses. The force field analysis
identify the following driving and resisting forces associated with changes as stated
below:
Driving Forces: The force field analysis identified the driving forces within Jessops
which supports the organization to achieve certain goals and objectives. Through the
force field analysis, Jessops was able to identify customers demand regarding new and
existing products, improvement in the production speed of the organization, low
maintenance costs which upgrade manufacturing equipment and reduce the training
time of the employees which generates the business operation of Jessops (Lu, et. al.,
2016).
Resisting Forces: Under the force field analysis identifies the resisting forces within the
business organization Jessops includes disruption, individual’s fear of failure, hostility,
disruptive and stressful environment in the business organization. The resisting forces
holds back the organization progress as the prevalence of low tolerance of change and
misunderstanding at the working place of the organization (Jos, et. al., 2012).

Different Barriers for change
The business organization, Jessops faces barriers while implementing changes in the
organization structure and business operation and the barriers faces by Jessops are
stated below:
 Lack of Effective Communication: The lack of effective communication in the
organization is a major barrier in the implication of changes as poor
communication leads to lack of employees desire towards adopting change,
unmotivated and uninvolved employees and unclear explanation of change in
the organization which hold backs the successful implication of change in
Jessops (Mak, et. al., 2019).
 Competitive Forces: Moreover the competitive forces and emerging
competition in the market act as a barrier for the application of changes in the
organizations as this barrier act as an external threat to the organization Jessops
from competitors along with the risk of failure of the change also holds back the
implication of changes in organization. Jessops faces threat from forces such as
competition prevailing in market and risk associated with the changes.
Influence of Barrier on Leadership and Decision Making
The barriers mentioned above also consist the ability to influence the approaches of
leadership and decision making process of Jessops Europe Limited through their driving
and resisting forces. The influence of the barriers on leadership and decision making
process of Jessops are stated below:
Democratic Decision Making: The leaders of the business organization, Jessops are
influence to sustain and enforce democratic decision making process in its business
operation in order to improve the communication with other employees and customers