Leading and Managing Organizational Resources at Drax: A Report

This report analyzes the implications of emerging technologies and advanced machinery on Drax, a UK-based company in the fire safety and security sector. It examines Drax's strategic shift to leverage Internet of Things, machine learning, and artificial intelligence to regain market share and innovate its services. The report explores the company's changing skill requirements, knowledge management practices, operations management, human resource management, leadership styles, and financial performance. It emphasizes the need for employee training, knowledge sharing, and high-performance work systems to effectively implement new technologies. The report also addresses the importance of adapting leadership styles and maintaining a balance between exploration and exploitation of resources. Finally, the report provides recommendations for Drax to enhance its operations, improve employee engagement, and achieve its growth objectives in a competitive market. The report concludes with a summary of key findings and provides recommendations for the improvement and betterment of the organization.

Running head: LEADING AND MANAGING ORGANZIATIONAL RESOURCES
LEADING AND MANAGING ORGANZIATIONAL RESOURCES
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Executive summary
The purpose of this report is to analyze the implication of emerging technologies and advanced
machinery on the company Drax, United Nations. The company Drax plans to bring innovation
to its products and services as per the changing needs and requirements of the customers. The
report critically analyzes the LMOR in introducing the products and services and adapting the
emerging technologies. It analyzes the changing skills and requirements that the needed in the
organization for effectively utilizing the emerging technologies. It analyzes the capabilities and
knowledge management of the organization, it addresses the operations management of the
company, the human resource practices of the organization and the significance of high
performance work system, and it analyzes the leadership styles implemented by the organization
and reviews the financial report of the organization. Lastly, it concludes the report by
summarizing the points and undertakings the research and provides recommendations for the
improvement and betterment of the organization.

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Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Changing skills requirement........................................................................................................3
Capabilities/ knowledge management...........................................................................................4
Operations Management-.............................................................................................................6
Human Resource Management/ High Performance Work Systems............................................7
Leadership....................................................................................................................................8
Finance.........................................................................................................................................9
Conclusion.......................................................................................................................................9
Recommendation...........................................................................................................................10
Reference list.................................................................................................................................12

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Introduction
Drax services are a maintenance provider and offering unbiased safety to life and security
advice to its potential customers. It offers Fire alarm maintenance, fire alarm systems and fire
risk assessment throughout United Kingdom (Draxuk.com. 2019). The company offers cost
control services and solutions. Drax technology also offers software and hardware technology to
monitor every events and action of being carried out to meet the regulatory requirements. It
provides fire alarm maintenance, fire risks assessment and other fire alarm systems all around
UK. They had a dominant position in the market however, in the recent years it has lost much of
its market share. Therefore, the company decides bring innovation to its products and services in
order to comply with the changing business environment and meet the changing needs, demands
and requirements of the organization (Draxservices.co.uk. 2019). The company initiates plans to
perform its business operations in an effective and in an efficient manner. In order to do so, the
company needs to take advantage of the emerging technologies and implement them in the
business operations (Anderson et al. 2014). This will enable the company to gain back its
position in the market it takes decision to implement the new emerging technologies like the
artificial business intelligence, machine learning and internet of things in order to create new
products and bring new products and services in the market. The aim and objective of this report
is to analyze the implication of the emerging technologies in the company and the need to
introduce innovative products and services in the market. The report analyzes the changing skills
requires, knowledge management, operations and leadership management that can be adapted by
the company.

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Discussion
Changing skills requirement
According to Becker and Gerhart (2016), implementing new emerging technologies such
as the internet of things, machine learning and artificial intelligence requires high amount of
training for successful handling of fire alarm systems. Therefore the company Drax needs to
provide opportunity to the existing employees in the organization for training and development
so that they can handle the equipments, machinery in an effective manner. Further, the company
can also hire employees with the right potential and the right capability so that they can execute
the business functions efficiently. It needs to hire professional who has the capability to align the
skills and handle ‘Internet of Things’ (Khanagha et al. 2013). The major cause of concern for
Drax is lack of efficient knowledge and capability of the employees. In order to implement the
emerging technology the company needs to adapt itself to the change required.
As mentioned by Da Xu, He and Li (2014), in order to incorporate the ‘The internet of
things’, technical skills are required. Professionals must have the capability to handle the tools
effectively. Skilled engineers, analytics and architects are required for handling data analytic.
The employees must possess sufficient knowledge to activate the operations and actions so that
the maintenance is carried out to meet the regulatory requirements. They must possess the
knowledge to deal with the business artificial intelligence effectively (Mihardjo and Furinto
2018). Additional skills like sensor data analysis, business acumen, programming software, and
data centre management are required for effective handling of the technologies like artificial
intelligence, machine learning, data analytics and internet of things. Skills are required to

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manage technologies that include remote connectivity, reduce the operations and maintenance
costs of the company and speeds up the repair of system faults (Parts 2018).
Capabilities/ knowledge management
As stated by Dastbaz, Arabnia and Akhgar (2017), Drax needs to effective management
and utilize the present skills and knowledge in the organization. An effective knowledge and
capability management requires acquisition, accumulation and generation of knowledge in the
company. Firstly, the company needs to hire employees with adequate knowledge and capability,
and then it needs to ensure that the company utilizes the knowledge and capability in the right
manner (Dastbaz et al. 2017). Managing the capabilities and knowledge in the organization
require the full support from the higher authorities of the company. In order to effectively
manage the knowledge and capabilities in the company, the management needs to provide a
technical foundation and supportive culture for implementing the knowledge management
practices. Managing the knowledge and capabilities of the organization require proper utilization
of employees skills, creativity and innovative capabilities of the employees (Davis 2013). These
comprise the base of knowledge management. Initially the company needs to identify the need
for knowledge for successful designing and implementing the strategy of the company. The
management of the organization needs to identify the knowledge assets present in the
organization. It implies the knowledge about creating new products applying the new emerging
technologies, the changes in business environment (Huselid 2015). It also includes utilizing the
raw information to resolve the business problems. The acquired knowledge needs to be stored
and ensured that the information and knowledge is assessable to all the employees of the
organization. The knowledge must be properly utilized in the decision making process.

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According to Huselid (2015), Drax needs to be a learning organization and create a condition
where it can share and utilize the knowledge for various business decision and actions. Further,
for effective knowledge management the company needs to evaluate the knowledge assets and
have a positive impact of knowledge management on the performance of the organization. As
stated by Huselid (2015), The significance of knowledge management is building a competitive
edge, improving the efficiency of the organization, enhancing the capabilities of the human
capital in order to provide better service to the people.
Operations Management-
According to Anderson et al. (2014), the operations management implies understanding
the role of operations management and developing the ability to resolve the operational problems
of the business organization. The functions of the operations department are to utilize the
resources of the organization with the use of the skills and knowledge of the employees and staff,
through proper utilization of the equipments, knowledge and technologies present in the business
organization. As mentioned by Becker and Gerhart (2016), it is the responsibility of the business
organization to acquire the right talent, create and deliver products and services to the customers
as per their needs and requirements. The company plans to incorporate the emerging
technologies in an efficient manner, hence the operations team of the organization needs to
manage accordingly (Huselid 2015). They are needed to be provided with training and
development opportunities for the employees, so that they are able to perform efficiently and
effectively. They must be trained to utilize the available resource in such a manner that the
wastage is reduced and the materials are efficiently utilized.

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As stated by Da Xu, He and Li (2014), they must be provided access to the knowledge
that is required for the business operations. It needs to consider the factors that the critical for the
success of the organization. They must have adequate information and knowledge about the
requirements of the customers.. It needs to consider designing the goods and services as per the
needs and demands of the customers by using innovation that are relevant and provides
assistance and help to the customers. It needs to implement artificial intelligence and
computerized systems especially in the operations departments (Dastbaz, Arabnia and Akhgar
2017). This will enhance the operations and performance of the employees. Utilization of
dashboard will initiate effective communication and ensure proper flow of communication with
every department of the organization (Parts 2018). In order to achieve the desired goals of the
organization, it needs to deal with the organizations capability in an effective manner.
Human Resource Management/ High Performance Work Systems
A high performance working system implies an interconnected human resources practices
including hiring the right talent appraisal of performance and compensation (Davis 2013). A high
performance working system is designed to enhance the effectiveness of the employees. Having
a high performance working system influences a positive impact on the work performance and
attitude f the employees. A high performance work system involves partnering along with the
employees, and valuing them. According to Huselid (2015), the human resource management
practices of the organization involve creating a working environment where the employees of the
organization are given more responsibility and greater involvement. In the context of Drax, it can
combine the human resource practices, the skills and talents, commitment of the employees and
flexibility in the organization. This will facilitate a positive work environment in a highly

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competitive business environment. As mentioned by Parts (2018), the main concept of high
performance work system revolves around the concept of increased opportunity for the
employees to participate in the decision making process. One of the key elements of high
performance work system is the ability of the employees to take part in the decision making
process of the employees. The human resource department of the organization needs to consider
procurement of new employees with the right talent at the right time. This is increasingly
important in the highly competitive business environment, that the employees of the organization
feel empowered (Becker and Gerhart 2016). This will further lead the employees to be more
committed to their work and the work performance of the employees will increase to a
satisfactory level. Adequate incentives, remunerative, opportunity for training and development
must be provided to the employees so as to ensure work performance.
Leadership
According to Dastbaz, Arabnia and Akhgar (2017), the type of leadership style adapted
by Drax is situation leadership. It implies the use of punishments and rewards for performing the
work or for not performing the work. The employees are given goals and objectives which are
time oriented. They need to perform the assigned work in within the given time frame. The type
of leadership changes with the changing business environment. The higher authorities of the
company delegate responsibility to the employees. They direct and supervise the lower level
employees of the organization. As stated by Huselid (2015), they perform the function of guiding
the work and supervising their performance with positive motivation. The company considers
profit and performance two main parameters for the success of the organization.

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According to Dastbaz, Arabnia and Akhgar (2017), in order to perform better in the
future, the company needs to maintain a balance between transformational and transactional style
of leadership. Further, it needs to achieve ambidexterity in the organization, this implies that the
company must explore new opportunities and implement the change in the structure of the
organization as per the changing needs and desires of the organization. Along with exploring the
opportunities, the management needs to exploit the present resources of the organization that is
exploiting and utilizing the skills, capabilities and knowledge of the organization. Both
exploration and exploitation must be complimentary to each other. In order to motivate the
employees and staff of the organization it needs to focus on innovation, delegation of
responsibility and selecting leaders for different department of the organization, efficient human
resource practices (Davis 2013). Types of employees must be dealt differently, the generation X
prefers good working environment whereas, and the millennials prefers a challenging work and
responsibility.
Finance
As per the annual report of Drax, they have sufficient liquidity in the organization. This
implies that the company is in a position to borrow funds from the financial institutions for
implementing new emerging technologies in the organization. With the availability of funds, the
company can provide opportunities for training and development for the employees, to enhance
their skills and capabilities of the organization (Becker and Gerhart 2016). The dept analysis of
the company is 30%. The annual report provides evidence that the company has no dept
currently, which indicates that the company is in a position to involve itself it long term
borrowings. The financial position in overall has increased as compared to the previous year.

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This indicates the profitability of the organization (Da Xu, He and Li 2014). The total share
capital has increased for the company. With the support of the government the company can
implement the advanced technology and replace the human labour to machinery. With the
effective utilization of resources it can increase its revenue streams and profitability of the
organization. Drax needs to prioritize allocation of funds and resources effectively.
Conclusion
It has been analyzed that Drax service and Drax technology need to bring innovation to
its products and services as per the changing needs and demands of the external business
environment. The company needs to take initiative to change the skills required, it lacks
sufficient knowledge and capability to handle the emerging technologies. In order to handle the
emerging technologies, the employees need technical skills and knowledge to handle the
technologies and equipments efficiently. The report has identified the capabilities and knowledge
required in the organization for proper utilization of the existing resources and technologies. it
analyzes the functions of the operational management for incorporating the emerging
technologies in an efficient manner. It had identified the need of high performance work systems
for managing the human resource teams of the organization. Further, it analyzes the situation
leadership style adapted by Drax service and Drax technology. Lastly, it reviews the financial
situations of the company and effective utilization of funds in the organization.
Recommendation

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It is recommended that the company must take advantage of the business opportunities. It
can reduce complexity of work by swapping paper work with computerized work. The KPI
project initiated by the company will help it to gain finance and other required resources for the
implementation of innovative investments (Anderson et al. 2014). The staffs and employees of
the organization need to be provided with an opportunity for training and development. The need
for training and development can be addressed by Drax by incorporating programs and initiatives
of training for the employees. The training process will help the employees to efficiency utilize
the emerging technologies and equipments. The training and development opportunity will
enhance the work performance of the employees and enable them to be in compliance with the
change in the regulation. The change should be made in the structure and culture of the
organization. It is also recommended that the leadership style of the company needs to have a
balance between the transactional and transformational. This will enable the company to achieve
ambidexterity that is exploration and exploitation in the organization (Becker and Gerhart 2016).
The exploration and exploitation is complementary to each other. The management of the
organization must incorporate everyone into the vision and mission of the company for the
future. The human resource department needs to implement cross training of the employees and
job sharing. It can evaluate the performance of the organization by measuring with the key
performance indicators and take corrective actions were required.