PPMP20009: Leading Lean Projects Report on ICC World Cricket Event

This report examines the application of lean project management principles to the ICC World Cricket Tournament planned for India in 2022. It focuses on the role of a project manager in delivering this major sporting event, evaluating various perspectives to ensure successful project programming. The report details the use of PMBOK for stakeholder expectation management, identifies critical stakeholders, and analyzes aspects like Voice of the Customer, Critical to Customer Requirements, and Critical to Quality parameters. Furthermore, it explores the implementation of lean project management, including the identification and elaboration of processes from Lean Six Sigma DMAIC and Agile methodologies, to eliminate waste and improve efficiency. The report also highlights the importance of agile methodology through action loops, progress measurement, and validated learning, ensuring efficient project execution and stakeholder satisfaction. This report provides a thorough analysis of the application of lean project management in the context of a large-scale sports event.

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Name of the Student
Name of the University
Author note

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Table of Contents
1. Introduction: 2
2. Discussion: 2
2.1.a Deployment of PMBOK to direct the stakeholders: 270 2
2.1.b The critical stakeholders of the event: 270 3
2.2.a) Voice of the Customer: 5
2.2.b) Critical to Customer Requirements: 6
2.2.c) Critical to quality parameters: 6
2.3) Implementing Lean project management for the event: 800 7
2.4) Identifying and elaborating process from Lean Six Sigma DMAIC and Agile
methodology used for implementing lean project management: 8
Agile methodology: 8
Conclusion: 12

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1. Introduction:
The aim of the report is to demonstrate and outline the international sports event
which is regarded as the ICC World Cricket Tournament which has been planned and
allocated to be held in India in the year of 2022. In this event the world cup will be held on
the six major states of the country that includes the Kolkata, Mumbai, Chennai, Bangalore,
Lucknow and Ahmadabad. The report will solely be based on the insight of a project manager
who is in charge of delivering such an important world sporting event (Tenera, & Carneiro,
2014). The report will evaluate the different number of perspectives that will be used for the
selection of the methods that will ensure the successful programming of the event that will be
organized in India in the year of 2020.
A thorough study will be conducted to know the best choice of the facility. The report
to the Organizing committee will ensure four vital points like the ensuring of the stakeholder
expectation management and the processes that are made according to the PMBOK and will
help in assisting the project. The report also identifies the Critical stakeholders for the ICC
world cricket tournament project. With regard to the event the project manger is also
responsible in evaluating and identifying the terms like the Voice of the Customer, Critical to
Customer Requirements and Critical to quality parameters. The project also evaluates the
process which has been applied for the implementation of the lean project management for
the particular event. The areas have been identified so as to eliminate the waste.
Discussion:
2.1.a Deployment of PMBOK to direct the stakeholders:
In order to ensure about the effective action of the event on the stakeholders for the
event, there has been tools and techniques chosen under the scope of the PMBOK which is
used by the project manager to assist with the stakeholder expectation management.
The processes follow the certain steps that are as following:
 Setting up the Expecataions: Using inputs from all the individuals mentioned
in the ICC world cricket tournament event and specifications during
stakeholder identification, as suitable. Validating specification choices with
important stakeholders, particularly of the project sponsor, throughout the
definition of scope and project plan creation is a key point. Involving

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stakeholders in the project baseline environment accountable for scope
validation, obtaining specific consent for the event’s comprehensive scope,
timing, and other obligations are also the part of setting up the expectations
(Corona & Pani, 2013).
 Actively managing the expectations of the stakeholders: The method shows
that stakeholders are kept aware of the project through frequent distribution of
data and results reporting as described in the project manager's communication
planning. Following established procedures for embedded change control
when making adjustments to the project (Nicoletti, 2014). Involving
stakeholders in negotiating project modifications as necessary for all major
changes and informing all stakeholders of any shifts in the baseline of the
event project.
2.1.b The critical stakeholders of the event:
Stakeholder Category Responsibility
Organiser Internal Manage all pre-event scheduling, guest speakers
and packs for delegates. Coordinate vendors,
manage customer queries and troubleshoot on the
event day to guarantee that everything goes
smoothly and budget-friendly.
Sponsor Internal Sponsors are accountable for the following duties
or for communicating with prospective
departments that help the event as a sponsor of a
case on campus.
Project Manager Internal To guarantee efficient delivery of particular
projects, operational and administrative tasks are
managed. Provide the manager's team with
leadership, motivation, management and support.
Travel to inspections at the site and project
management activities. Responsibility from
beginning to end for all project budgets.
Service providers External The service providers are responsible for
providing all kinds of required service within and
after and prior to the event.
IT team External The IT team is responsible with all kind of
Information and communication Technologies that

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are utilized during the commencement of a cricket
match including the third umpire box technologies.
Risk managers Internal The development of company continuity plans to
reduce hazards. Implementation and procurement
of health and security measures. Audits of policy
and compliance, including liaison with inner and
external auditors.
Quality Assurance team Internal A quality assurance manager's precise
responsibilities differ from sector to sector.
Typical tasks include: establishing, negotiating
and agreeing on internal quality processes, norms
and requirements. Working with operating
personnel to set processes, norms and systems
Visiting team and fans External The visiting teams are the different country cricket
board members and the players and the
management officials of the teams. Fans are
referred to as the audience crowd during the
match.
National and international
media
External The national and the international media are
responsible for taking the coverage of all kind of
pre match, post match discussions with the teams
regarding the tournament.
2.2.a) Voice of the Customer:
Voice of Customer (VOC) is the word used to explain the customer's expectations,
preference and aversions in corporate and information technology. The Voice of the
Customer is specifically a market research method that provides a comprehensive set of client
requirements and desires, organizing them into a hierarchical framework and prioritizing the
relatively significant and satisfying options (Furterer, 2016). They generally occur at the
beginning of any new product, process or service design initiative to better understand the
needs and desires of customers and to provide key input to the new product definition,
Quality Function Deployment (QFD), and the establishment of detailed design specifications.

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It can be defined as the method by which external or internal users capture feedback
and specifications in order to alter the facilities in line with the feedback and meet their
requests or needs by providing highest quality products or service. Feedback and suggestions
on the type of services and quality of past tournaments can be collected from the past crowd
(Ojeda & Reusch, 2013). The director must be continually innovative and proactive to meet
the needs of clients over time.
2.2.b) Critical to Customer Requirements:
Consumer elements are always important for the success of the project. This involves
velocity, quality, services and more, including accepting and rejecting products or services.
The identification and distribution of services and products those are most effective and
efficient for project delivery is crucial for identification of the limitations that are crucial to
customers (Assarlind, Gremyr & Bäckman, 2013). The audience is the largest consumer in
this research, so the survey should analyze the services or products that are most essential to
it and introduce these facts into the project to effectively deliver the project.
Customer expectations of a product or service aspect for example, quality, velocity,
etc. is a CCR where the customer may be expected to stop buying or buying from a rival,
unless the expectation is fulfilled. In this scenario the expectation is in form of the event
which is the world cup tournament presented by the ICC.
2.2.c) Critical to quality parameters:
This is another aspect of the identification of consumer's needs and specifications.
The CTC and the CTQ will analyze the variables that are essential to the quality of services
or products, while the CTC will focus on the facts and limitations that are required by the
clients. The word ' quality feature' or CTQ is essential that we use in Lean Six Sigma. We
must begin with the notion of deterministic reasoning to comprehend what a CTQ is and the
role that it plays in services.
A CTQ is a measurable feature of service to clients. It has to be something within the
service to tell the client that what delivered is good. In terms of quality, the client decides
whether something is good or not, In terms of quality (Matos & Lopes, 2013). They decide
whether or not these variables are critical to quality and whether they are based on each
factor's level of performance (Fesenko et al., 2018).

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2.3) Implementing Lean project management for the event:
It can be described as the implementation to project management of the lean ideas,
including thought, design and production that can be used for the waste elimination and
improvement of the effectiveness and efficiency of the project. This is the very first Lean
Project Management principle to eliminate waste created because of workload surges and
unevenness (Hietschold, Reinhardt & Gurtner, 2014). This strategy removes the waste that
could be generated because of the burden and unevenness variables in the strategy of this
case study can be understood by the following points:
Understand Value: The first rule focuses on the acquisition of information and
comprehension in the eyes of consumers of ICC World Cup services of the service value of
the project. The analysis of the user's willingness to pay for the services is understandable.
The top-down approach can help to determine how much consumer interest is and how much
consumer value is given to the same service (Rose, 2013).
Map the Value Stream: It could be defined as the whole series of operations
associated with the delivery of the end product through the use of the display methods such as
spaghetti diagrams, flowcharts, kanban etc (Brioso, 2015). It can be defined as a method that
enables the manager’s policies and management to analyze the value streams of waste
optimisation and reduction.
Ensure the mapped value stream flows: The guidelines above are important in
creating a mapping of streaming value optimisation and flow conservation including equality
and the rate of streaming of data and products. In order to optimize the flow of project
leadership, unforeseen, early and excess waste development should be synchronized
(Norizam & Malek, 2013).
Employ a pull approach: On the grounds of internal manufacturing and timetable
quotas, the push strategy has never been very reactive. The sweeping strategy enables the
manager to run the project in a very smooth and effective manner and to meet consumers '
requirements (Fernández-Solis & Rybkowski, 2015). The pull strategy can be hard to
implement, however, without changing the result and manufacturing, this ensures the
effectiveness and efficiency of the entire project.
In the ICC WORLDCUP, the waste management method is well structured. In
accordance with the laws and regulations, Sports event venues have to leave all waste in the
city's corners after every event has finished. This provides hygienic facilities that are useful

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not only for participants but also for the groups that live around the place. However, as event
management deals with this department, the event management team will not deal with waste
management processes.
2.4) Identifying and elaborating process from Lean Six Sigma DMAIC and
Agile methodology used for implementing lean project management:
Agile methodology:
Action loops and the progress measurement:
The Agile team for the current case of ICC Cricket World Cup would be working in
feature-focused iterations. This is with pre-defined definitions of that is done as the
measurement of progress for every iteration. Further, the agile manifesto must be define
working software as the main cause of progress. The progress outside the software can be
evaluated through successful implementation of a particular product or deliverable (Ciccullo
et al., 2018). Moreover, the lean teams have been operating in the cycle of the “build-
measure-learn” that defines the progress according to validated learning. As compared to the
Agile’s iterative model, the lean development has included validating, measuring and testing
hypothesis on the basis of the market trends and previous tasks. While prioritizing and
panning the tasks, the lean teams have been focusing on the efforts providing the highest
value for the clients. Thus, they can constantly determine the measures for reducing the waste
through maximizing the value of customers. Thus they have constantly determine methods
for reducing the wastes to maximize the value of customers (Meredith, Mantel & Shafer,
2017).
Here, the project of ICC world Cup can utilize Kanban boards for visualizing and
managing the workflows. They can also utilize Kaizen, a method of constant improvement
for habitually identifying and removing wastes. Through drawing influences from the lean,
the Agile principles have been including elements of constant developments also. Various
Agile teams have been also using Kaizen for developing the process. (Qamar, Hall &
Collinson, 2018) The Agile teams can also utilize the Kanban for visualize the work flows
needed to release the particular iterations of the feature or products. Deploying the Kanban
flow for the Agile has helped the teams to work across the places where the iterative
developments in the Agile have been struggling. Distinct from lean, the Agile teams have
been using tools such as mapping user story, sprints acceptance tests.

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Lean and Agile at scale:
In due time, various departments and types of teams have been finding unique and
new ways of deploying the Agile and Lean principles. Agile has been proven effective at the
smart team level. However, this has been never providing the framework to main tasks
around the cross-functional teams and prioritizing and planning the portfolio, project and
team levels (Tripp, Saltz & Turk, 2018). Expansion of the application of Agile measures for
the complete product process of creation needs the usage of Lean framework. This has been
including the following.
Usage of constant development methods:
Empowered teams that are cross-functional. Besides, Agile has been focusing on the
product evolutions to meet the customer requirement smarter. However, this has never been
referring to the way for evolving the process for supporting the product evolution better
(Ahmad et al., 2017). Again, Agile has been focusing on the products that are evolving. This
is for better customer requirements. However, it has never addressed the ways for evolving
the process for better supporting the product evolution. It is the place where Kaizen the lean
method for constant development has been coming to play.
Lean Six Sigma DMAIC Methodology and its implementation in the lean project
management:
The lean Six Sigma DMAIC Methodology for lean project management is a quality
approach assimilating the ideas of Six Sigma and Lean. The lean is an approach to develop
the velocity of the process and quality of products through simplifying the stream of value. It
aims to determine and eradicate the tasks and processes for consuming resources (Albliwi,
Antony & Lim, 2015). However, this has not added values and serving any purposes. The six
sigma is the method for quality development attempting to develop business products and
processes. This is through limiting variations or defects in products for about 3.5 defects in
every million opportunities.
In the case of the ICC World Cup, the Six Sigma has been concentrating on
eradicating the wastes and delivering the smartest probable methods of qualities to services
and products at lesser expenses. The lean has been a constant and ongoing task striving the
changes of the culture of ICC World Cup. It also ingrains among workforces with the habit of
relentlessly finding and eradicating waste around the boards (Furterer , 2016). Moreover, the

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lean culture has been reducing the times of the cycles and processes that streamline. It results
in developed service levels, optimal resource usage, better productivity and rise of cash
flows, proper-sized inventor levels, and better design of products and shorter time of
changeovers. Nevertheless, it performs few for developing real capabilities of processes
(Cherrafi et al., 2016). This effect of Six Sigma naturally staying defined for whatever the Six
Sigma project scope.
Here, the focus has been lean six sigma has been leveraging the power of Sig Sigma
and Lean and develop productivity. These quality developments are eliminating variations.
This is through including them in the activities of change of management within the guidance
of the trained mentors. Apart from this, it must be kept in mind that the convention
implementation team of Six Sigma remains in the closed group of green belts. This is within
the leadership of the black belt (Cherrafi et al. , 2017). The lean six sigma has needed such a
team. This also needs the tea members for staying competent under lean tools and involves
the complete workforce under the process of change management. Further, the lean six sigma
has been found to be delivering the statistical and quantitative basis for deploying pure lean
ideas.
Conclusion:
This report concludes that the ICC World Cricket Tournament which has been
planned and allocated to be held in India in the year of 2022. In this event the world cup will
be held on the six major states of the country that includes the Kolkata, Mumbai, Chennai,
Bangalore, Lucknow and Ahmadabad. The report to the organizing committee guarantees
four key points such as the provision of management of stakeholder expectations and
procedures under the PMBOK and helps to support the project. The study also defines the
Cricket Tournament Critical Stakeholders for the ICC. The project manager will also evaluate
and identify conditions such as Voice of the customer, CCR, Critical to Customer
Requirements and Quality Parameters (CTQ) for event. The project manager will also assess
and identify the conditions.

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