Organizational Change Management Report: Fast Track Couriers

This report analyzes the organizational change management strategies implemented at Fast Track Couriers, a courier company. The report details the recommendations of a change management consultant, focusing on strategic aims and organizational changes. Key areas of focus include the need for the General Manager's presence, employee training, and the implementation of technological advancements like GPS and PDA systems. The report explores the impact of these changes on employees, policies, and technology, as well as identifying external trends and potential threats. The report also discusses the change curve model, the need for specialist consultants, and the importance of communication with key stakeholders during the change process. The report also includes assessment tasks, evaluating the impact of change on truck drivers, the strategic alignment of change goals, and the feasibility of implementing various changes, considering both the costs and risks involved. The document concludes with a comprehensive overview of the change management process, highlighting challenges and recommendations for successful implementation.

Running head: LEADING AND MANAGING ORGANIZATIONAL CHANGE
Leading and managing organizational change
Name of the student
Name of the university
Author Note:

2
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Table of Contents
Answer 1..........................................................................................................................................4
Answer 3 (a)....................................................................................................................................4
Answer 3 (b)....................................................................................................................................5
Answer 4..........................................................................................................................................5
Answer 5..........................................................................................................................................6
Answer 6..........................................................................................................................................6
Answer 7..........................................................................................................................................7
Answer 8..........................................................................................................................................7
Answer 9..........................................................................................................................................7
Answer 10........................................................................................................................................8
Answer 11........................................................................................................................................8
Assessment task 2:...........................................................................................................................9
Answer 1:.........................................................................................................................................9
Answer 2:.........................................................................................................................................9
Answer 3:.......................................................................................................................................10
Answer 4:.......................................................................................................................................10
Answer 5:.......................................................................................................................................10
Answer 6:.......................................................................................................................................11

3
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Answer 7:.......................................................................................................................................12
Answer 8:.......................................................................................................................................12
Answer 9:.......................................................................................................................................14
Answer 10:.....................................................................................................................................14
Assessment 3:................................................................................................................................15
Answer 1:.......................................................................................................................................15
Answer 2:.......................................................................................................................................15
Answer 3:.......................................................................................................................................16
Answer 4:.......................................................................................................................................17
Answer 5:.......................................................................................................................................18
Part a..........................................................................................................................................18
Part b:.........................................................................................................................................18
Part c:.........................................................................................................................................18
Answer 6:.......................................................................................................................................19
Answer 7:.......................................................................................................................................19
Answer 8:.......................................................................................................................................19
Answer 9:.......................................................................................................................................20
References......................................................................................................................................21

4
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Assessment Task 1
Answer 1
The following report is based on the analysis of the strategic aims and organizational
changes that are undertaken by the management of a particular courier company named Fast
Track. The management of the company has recently appointed an external change management
consultant to make sure that they undertake the correct and the most effective change
management steps to bring success to the organization. A number of specific organizational
goals have been recommended by the consultant directly to the General Manager of the
company.
Answer 3 (a)
The most important requirement that needs to be implemented within the organization is;
1. It is important for the General Manger of the company to present at the office for at least
3 times a week. His presence is utmost important for the success of the company.
2. The drivers of the trucks owned by the organization must be trained adequately and must
be made aware of the benefits of single riding.
3. The changes in the organization must be brought in a gradual and organized manner so
that, it does not provides wrong message to the employees and the drivers.
4. The management of the company must make sure to start face to face communication
with the employees of the company as because it is important for the company to make
use of such kinds of communication to increase the trust and loyalty of the employees.
5. The use of PDA and GPS trackers must immediately be started to usher in new
revolutionary measures

5
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Answer 3 (b)
The above mentioned recommendations have been suggested by the consultant in view of
the current strategies aims of the mentioned organization. The presence of the General Manager
of the company in the workplace for a certain time period is utmost important for the functioning
of the organization as because the subordinate managers have to report a lots of things directly to
the GM (Cameron and Green 2015). Apart from this the installation of the GPS and PDA will
help the organization manage all the deliveries at the correct time which in turn will help the
organization to make quality increase in the small and medium range delivery items of the
business. The development of a well motivated workforce can only be achieved through a quality
training program.
Answer 4
A: People-The people here includes the employees as well as the customers of the mentioned
courier services. The presence of an effective change management policy can ensure happiness
for both employees as well as the customers.
B: Policies and Processes-The policies and processes like the installation of the PDA and the
GPS systems will surely be a game changer in the courier service industry and will help the
management of the organization to gain the much needed competitive advantage in the market.
C: Technology- As mentioned earlier the technological advances like GPS installation and use
of automated doors for unpacking and packing the different kinds of goods will be useful for the
organization (Cameron and Green 2015).

6
LEADING AND MANAGING ORGANIZATIONAL CHANGE
D: Structure- The change in the organizational structure has a huge impact on the success of the
business. It is better to appoint an active General Manager than a rather inactive one who hardly
visits the workplace.
Answer 5
A: Two different external trends are;
1. Forming unions by the drivers can be a threat
2. Presence of other highly skilled courier companies
B: First and foremost the reaction of the drivers has always been negative to change and thus
formation of unions can further mess up the situation. The unions in such cases can bring up
unjustified demands to the management and act as an barrier to any change. On the other hand
presence of other courier companies with a high level of technological advancements can lead to
a loss in the business (Benn Edwards and Williams 2014).
Answer 6
A: Changes due to Performance Gaps- Performance gaps must be identified by using a proper
training program that helps the employees to identify their particular work and also by providing
different incentives and rewards to motivate them to perform better.
B: Changes due to Business Opportunities- The changes will occur in modern business once
the management installs modern facilities like PDA and GPS system within the organization.
C: Identify Changes due to Threats- The changes like better communication system, buying
new trucks, increasing business must be implemented accordingly to counter different threats.

7
LEADING AND MANAGING ORGANIZATIONAL CHANGE
D: Identify Changes due to Management Decisions- The main types of the organizational
demands includes the likes of the changes to be made within the organizational structure of the
organization.
Answer 7
a. The specialists that will be needed for the identification of change are the management
consultants and the financial consultants
b. The Change curve Model will be implemented by the consultants to implement
change in the business organization
Answer 8
The consultant will be involved in the processing of the different kinds of the
organizational needs like the implementation of the different types of the methods that will be
required to capture the market, innovating new promotional campaigns to make sure that the
organization has the innovativeness in them to deliver the best services to the consumers.
Answer 9
The General Manager, Financial Manager, Accountant and the HR manager needs to be
informed about the impending changes. First and foremost the General Manger needs to be
informed with an email and then further communication on such regards will be done to manage
the organizational change.

8
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Answer 10
The main changes that are needed is the identification of a much needed training program
that is to be implemented in the organization to make sure that it is used in the best way to make
the employees much more skilled.
Answer 11
The following study has determined the change management process that will be
undertaken in Fast Track Courier services to attain a certain degree of competitive advantage
within the organization. The company has appointed a special consultant for the organization to
suggest suitable ways for the effective implementation of a change process. The consultant has
identified a number of different changes that needs to be made and has also received an idea on
what are the possible barriers of implementing such a change program in the organization. The
main changes that need to be implemented are;
1. The organization must invest in quality technology like the use of PDA and GPS system
and also the automated door system to reduce the manual task of labors and also increase
the productivity of the company
2. The organization must implement a proper organizational structure to make sure that the
organization has the right set of people and leaders to steer into the path of success.
3. The implementation of a proper training program will be of utmost help as because it will
lead to the proper awareness of the employees
4. The implementation of a face to face communication will be necessary for the
implementation of the organization as because it will be necessary for changing the
management structure of the organization.

9
LEADING AND MANAGING ORGANIZATIONAL CHANGE
The main challenges that will be faced by the organization include;
1. The drivers are generally very much oppose to changes, this makes the implementation of
the change much difficult for the organization.
2. The implementation of one driver system will be a tough task for the organization
3. The change in the management structure will be a tough problem for the organization.
All these different changes will make it difficult for the organization to implement these
changes. However the organization has to take the recommendations of the consultant and
implement them in a gradual way to receive all the benefits of the change without any disruption.
Assessment task 2:
Answer 1:
Fast track couriers employ the communication with the employees through the process of
head office employees. They offer newsletter to their drivers. The drivers have been kept under
the process of GPS track. The staffs are given the practice of monitoring the progress of the
location of the trucks and to record the information.
Answer 2:
The company has planned a change in the workplace. The trucks are fitted with a GPS
system and this has been done to assist the drivers with the navigation to every pick-up and drop
facility. The company introduced the new design of collecting the data from the trucks and they
were submitted to the head office. This was done to monitor the progress of the trucks. This
change could record the time of the time spend by the drivers on their jobs (Situma 2015).

10
LEADING AND MANAGING ORGANIZATIONAL CHANGE
Answer 3:
The truck drivers are impacted because of the change. The change has been introduced to
keep a track of the working hours of the drivers.
The working hours of the drivers were initially kept in the form of the manual record.
With the change the data could be kept in a systematic and genuine form.
The impacts will be realized when the company will be able to find sincerity among the
drivers that will affect directly in the increased revenue.
Answer 4:
The change goals are related to the strategic goals as the training of the drivers will
enable the improvement of the internal environment of the company. The next change is the
change of the manual system of conversation with the employees to a face-to-face conversation.
This would build a better communication system which would lead to strategic development.
The other change is the presence of the general manager in the office that will lead to a better
form of communication between the staffs and the manager.
Answer 5:
The company should introduce training for the employees.
The cost of the change would not be high. It is one time investment. The company should
recruit a faculty of trainer who would provide training to all the employees of the office.
The only risk is the attitude of the employees. Some might act negatively and might turn
up for the training. In such case the investment made would go in vain.

11
LEADING AND MANAGING ORGANIZATIONAL CHANGE
The change can increase the seriousness of work between the employees and they might
therefore increase the production of the employees. The introduction of the digital system in the
company would enable the company to make their work done in a faster pace and the records
will be more authentic and systematic.
Risk and cost are the part of the change. Keeping those aside the company will benefit in
terms of production of their employees, it will be able to save time and it will be able to increase
the motivation of the employees that might turn out to be beneficial for the company.
The changes that can be feasible is the recruitment of a trainer and providing training to
the employees and the staffs. The presence of the general manager in the office is also a feasible
change.
The change that maybe feasible is the communication with the employees in the process
of one-to-one.
The change that may not be feasible is the launch of the digital system of communication
within the organization (Morvillo 2017).
Answer 6:
The risk is the investment and the cost. The barrier is the attitude of the employees. The
truck drivers did not accept the change and they reacted in a negative way. This is because of the
ego problem that prevails among the employees. The employees have this in their mind that the
company have no faith on their skill and this is the reason this can act as a barrier (Eiselt and
Bhadury 2015).

12
LEADING AND MANAGING ORGANIZATIONAL CHANGE
The company had to invest in order to recruit a training faculty. The employees who are
unwilling to take the change would not attend the training and therefore the investment would
not be worth it. The truck drivers would not let the change to be a successful one therefore this
could be considered to be a barrier (Webb 2017).
In order to mitigate the problem, the company should have a one-to-one conversation
with the employees in order to make them understand the effects of the change. The other
strategy in order to resolve the conflict is to introduce a drop-box so that the employees can drop
their grievances in the box and they can be dealt in a confidential manner (Izzah et al., 2016).
Answer 7:
The change management project plan would include improving better communication
strategy; the staffs should be regularly trained on the skills of the employees. They should recruit
a training board who would train the employees on their job roles. The purpose of the training is
to motivate the employees (Richards 2017).
Answer 8:
a).The key stakeholders of the company is the customers who avail the service of the
company.
The company should maintain the quality of their service so that the customers remain
committed towards the company. The customers have the choice of selecting some other service
as they are the biggest decision-makers. In order to bring the commitment towards the
organization the company has to make all the efforts to satisfy the customers with their improved
quality (Ankrah 2015).