Leading and Managing Change Report: Internal and External Drivers
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This report provides a detailed analysis of leading and managing change within organizations, using Sports Direct as a primary case study. The report begins with an introduction that highlights the importance of change in business and its impact on organizational operations. Task 1 compares Sports Direct with House of Fraser, examining strategic and operational changes, including acquisitions and rebranding efforts, and the application of change analysis models. Task 2 evaluates the influence of internal drivers (e.g., SWOT analysis) and external drivers (political, economic, social, and technological factors) on leadership, team dynamics, and individual behaviors. The report also includes references to books and journals. The report concludes by emphasizing the significance of adaptability and strategic planning in effective change management and provides references to the source materials.
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Compare different organisational examples where there has been an impact of change on
an organisation’s strategy and operations...............................................................................1
TASK 2............................................................................................................................................3
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team
and individual behaviours within an organisation..................................................................3
TASK 3............................................................................................................................................5
Covered in PPT.......................................................................................................................5
TASK4.............................................................................................................................................5
Covered in PPT ......................................................................................................................5
TASK5.............................................................................................................................................5
Covered in PPT.......................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Compare different organisational examples where there has been an impact of change on
an organisation’s strategy and operations...............................................................................1
TASK 2............................................................................................................................................3
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team
and individual behaviours within an organisation..................................................................3
TASK 3............................................................................................................................................5
Covered in PPT.......................................................................................................................5
TASK4.............................................................................................................................................5
Covered in PPT ......................................................................................................................5
TASK5.............................................................................................................................................5
Covered in PPT.......................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Change is regarded as an inseparable part of business. It is performed with an intent to
manage the several situation which raise into particular industry or whole corporate market area.
Moreover, this is the procedures that is accountable for causing activities and operations in order
to become assorted in context to what it was at past and in current time (Abdul Razzak, 2015). It
may have both positive and negative affects upon the ways an organisation provides its services.
As per the scenario the undertaken organisation for this report is Sports Direct which is a leading
British retail group that facilitates services across the world. It also have several sports brands
and trades. This report covers comparison among two organisation in relation to impact of
change, internal and external drivers of change. Moreover, modification with its measures for
minimization of negative impact are described. Apart from this, application of several leadership
approaches for dealing with change are also discussed in this report.
TASK 1
P1 Compare different organisational examples where there has been an impact of change on an
organisation’s strategy and operations.
Change is identified as vital aspects into entities which is accountable for assistance of
maximisation into implementation and effectiveness for effective work flow (Bleich, 2014). But
this is crucial for company to assure that modification are implemented in positive way in
relation to trends that pertains into market area. It implies that modification done into all entities
which can be distinguish from one another but have affects upon its operations.
Overview of case study:
Sports Direct is a well known sport brand within United Kingdom which acquired the
fashion company such as Jack Wills. It is a fashion brand with an intent of developing brand
identity after undertaking its financial situation through adapting acquisition and value adding
strategy. Also, they concentrate upon expenditure minimisation like rents and others for
operating its operations in effective way (Carter, 2015). Also, they purchased the House of
Fraser as they are going through the million of losses per week. Moreover, it have already
updated its department stores as well as information technology through Sports Direct system. In
addition to this, they are also combined the Head Office of House of Fraser with Ashley’s luxury
chain Flannels London HQ
1
Change is regarded as an inseparable part of business. It is performed with an intent to
manage the several situation which raise into particular industry or whole corporate market area.
Moreover, this is the procedures that is accountable for causing activities and operations in order
to become assorted in context to what it was at past and in current time (Abdul Razzak, 2015). It
may have both positive and negative affects upon the ways an organisation provides its services.
As per the scenario the undertaken organisation for this report is Sports Direct which is a leading
British retail group that facilitates services across the world. It also have several sports brands
and trades. This report covers comparison among two organisation in relation to impact of
change, internal and external drivers of change. Moreover, modification with its measures for
minimization of negative impact are described. Apart from this, application of several leadership
approaches for dealing with change are also discussed in this report.
TASK 1
P1 Compare different organisational examples where there has been an impact of change on an
organisation’s strategy and operations.
Change is identified as vital aspects into entities which is accountable for assistance of
maximisation into implementation and effectiveness for effective work flow (Bleich, 2014). But
this is crucial for company to assure that modification are implemented in positive way in
relation to trends that pertains into market area. It implies that modification done into all entities
which can be distinguish from one another but have affects upon its operations.
Overview of case study:
Sports Direct is a well known sport brand within United Kingdom which acquired the
fashion company such as Jack Wills. It is a fashion brand with an intent of developing brand
identity after undertaking its financial situation through adapting acquisition and value adding
strategy. Also, they concentrate upon expenditure minimisation like rents and others for
operating its operations in effective way (Carter, 2015). Also, they purchased the House of
Fraser as they are going through the million of losses per week. Moreover, it have already
updated its department stores as well as information technology through Sports Direct system. In
addition to this, they are also combined the Head Office of House of Fraser with Ashley’s luxury
chain Flannels London HQ
1

For instance, two entities are undertaken for getting knowledge about the change upon
them and its strategies. So, comparison among both companies are discussed below:
Change Sports Direct House of Fraser
Strategical change It focused upon business expansion
as well as for it they opted fashion
with an intent to extent its services in
various countries through acquiring
company such as Jack Wills. Its
strategy was to purchase and develop
its sports brand with fashion. Also, it
concentrated upon the rent
minimisation so that whole funds
gets minimised (Clark, 2017).
It was bought through Sports
Direct as well as its strategy was
to distinguish this into two
categories. Fraser's that included
stocks associated with designer
labels as well as another
categorise was providing its
services for mass targetted people
(Courtney, 2015). It was
performed so that it many reached
towards more number of
audiences. Moreover, similar
plans are to be performed into
whole layouts. But the respective
company was rebranded.
Process change The main changes in this respect is
that they has provides KPMG, a
management accountability as it was
facing the pressure of higher cash
flows with its trading situations from
few years.
An operational modification that
was performed through respective
organisation was rebranding
where it has modified its way of
working. In this, they are
concentrated upon acknowledging
common people neds. In addition
to this, they are also moving its
warehousing and distribution to
Shirebrook.
2
them and its strategies. So, comparison among both companies are discussed below:
Change Sports Direct House of Fraser
Strategical change It focused upon business expansion
as well as for it they opted fashion
with an intent to extent its services in
various countries through acquiring
company such as Jack Wills. Its
strategy was to purchase and develop
its sports brand with fashion. Also, it
concentrated upon the rent
minimisation so that whole funds
gets minimised (Clark, 2017).
It was bought through Sports
Direct as well as its strategy was
to distinguish this into two
categories. Fraser's that included
stocks associated with designer
labels as well as another
categorise was providing its
services for mass targetted people
(Courtney, 2015). It was
performed so that it many reached
towards more number of
audiences. Moreover, similar
plans are to be performed into
whole layouts. But the respective
company was rebranded.
Process change The main changes in this respect is
that they has provides KPMG, a
management accountability as it was
facing the pressure of higher cash
flows with its trading situations from
few years.
An operational modification that
was performed through respective
organisation was rebranding
where it has modified its way of
working. In this, they are
concentrated upon acknowledging
common people neds. In addition
to this, they are also moving its
warehousing and distribution to
Shirebrook.
2
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Moreover, there were few modification which was performed through two companies in
order to maximise its services (Doğru, 2015). The affect developed through these may be
measured by utilisation of Bohner and Arnold change analysis which is accountable for
identifying potential effects associated with modification and approximation related to what
changes have been performed for completion of change. Sports Direct have done few
modification with context of its strategies as well as operations (Freshwater, 2014). For instance,
it required to evaluate the possible impact that will be developed through these changes. The aim
was to develop the position of Jack Wills into marketplace with its financial performance.
Moreover, respective organisation will aids them to accomplish its goals. Where as on another
side, House of Fraser faced the losses of about £3 million in an week. It applied the strategies
which was undertaken through them were not appropriate more for obtaining success.
TASK 2
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team and
individual behaviours within an organisation.
Change is regarded as crucial procedures which is executed through all persons who are
performing into and organisation (Georgalis, 2015). In respect of changing drivers which has
been provided to Sports Direct in both strategic and procedures modification into entities are
discussed below:
Internal change drivers:
These are considered as an internal aspects which is related with organisation which
develop important impacts upon business and provides Sports Direct to bring certain
modification into its work area. For instance, they utilise SWOT analysis:
Strengths Weaknesses
The Sports Direct have stronger online
presence as well as render its services
24*. moreover, it also permits clients
to has access over its products into any
places with its savvy price strategies.
It tie up with several reputed brand like
Nike, Reebok and others.
The Sports Direct perform at lower margin
that drives towards development of
confusion with context of future profit.
As Sports sector is so much competitive
which outcomes into slow
development in respect of market
share.
3
order to maximise its services (Doğru, 2015). The affect developed through these may be
measured by utilisation of Bohner and Arnold change analysis which is accountable for
identifying potential effects associated with modification and approximation related to what
changes have been performed for completion of change. Sports Direct have done few
modification with context of its strategies as well as operations (Freshwater, 2014). For instance,
it required to evaluate the possible impact that will be developed through these changes. The aim
was to develop the position of Jack Wills into marketplace with its financial performance.
Moreover, respective organisation will aids them to accomplish its goals. Where as on another
side, House of Fraser faced the losses of about £3 million in an week. It applied the strategies
which was undertaken through them were not appropriate more for obtaining success.
TASK 2
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team and
individual behaviours within an organisation.
Change is regarded as crucial procedures which is executed through all persons who are
performing into and organisation (Georgalis, 2015). In respect of changing drivers which has
been provided to Sports Direct in both strategic and procedures modification into entities are
discussed below:
Internal change drivers:
These are considered as an internal aspects which is related with organisation which
develop important impacts upon business and provides Sports Direct to bring certain
modification into its work area. For instance, they utilise SWOT analysis:
Strengths Weaknesses
The Sports Direct have stronger online
presence as well as render its services
24*. moreover, it also permits clients
to has access over its products into any
places with its savvy price strategies.
It tie up with several reputed brand like
Nike, Reebok and others.
The Sports Direct perform at lower margin
that drives towards development of
confusion with context of future profit.
As Sports sector is so much competitive
which outcomes into slow
development in respect of market
share.
3

Opportunities Threats
Because of economical problems into
EuroZone rumbling, respective
organisation have an opportunity to
facilitates its services into Eastern as
well as Western Europe.
An enhancing raw material cost
develop an affects upon revenue as it
facilitates its services at low margin.
External change drivers:
These are considered as an extrinsic aspects of organisation which have affects upon
them in both way negatively and positively. So, some drivers which impacted the Sports Direct
are discussed below: Political: The UK political stability provides an opportunities to Sports Direct so that
they can a able to think about the positive modification in organisation that might had
maximised the business efficiency. For it, democratic style maybe used which provide
help and formed influences upon staff by which it may able to develop preferences into
its work and complete that consequently (Lumbers, 2018). Thus, this develops an affects
upon individuals team and leadership that drives respective organisation to perform
creative modification in more efficacious way. Economic: The country UK have stronger monetary situation that develops a crucial
affects upon entities such as Sports Direct to exploit those services that are accessible. So,
they prefer fro company acquisition which performed on management like Jack Wills
may be outcomes positively and negatively in context of ways as services are being
rendered. It is advantageous for all groups, leaders and others with relation to services
provided as well as get benefits from respective country economy so that modification
may be performed through them appropriately. Social: It includes beliefs, trends, lifestyle and others. The UK trends and lifestyle are
changing as time passes. It develops an influences upon ways as Sports Directs leader
behave as well as through providing rewards, incentives and others, staff will be prefer to
work with interest. As employee are being motivated effectively so it may exploit its
potential by which respective organisation are developed.
4
Because of economical problems into
EuroZone rumbling, respective
organisation have an opportunity to
facilitates its services into Eastern as
well as Western Europe.
An enhancing raw material cost
develop an affects upon revenue as it
facilitates its services at low margin.
External change drivers:
These are considered as an extrinsic aspects of organisation which have affects upon
them in both way negatively and positively. So, some drivers which impacted the Sports Direct
are discussed below: Political: The UK political stability provides an opportunities to Sports Direct so that
they can a able to think about the positive modification in organisation that might had
maximised the business efficiency. For it, democratic style maybe used which provide
help and formed influences upon staff by which it may able to develop preferences into
its work and complete that consequently (Lumbers, 2018). Thus, this develops an affects
upon individuals team and leadership that drives respective organisation to perform
creative modification in more efficacious way. Economic: The country UK have stronger monetary situation that develops a crucial
affects upon entities such as Sports Direct to exploit those services that are accessible. So,
they prefer fro company acquisition which performed on management like Jack Wills
may be outcomes positively and negatively in context of ways as services are being
rendered. It is advantageous for all groups, leaders and others with relation to services
provided as well as get benefits from respective country economy so that modification
may be performed through them appropriately. Social: It includes beliefs, trends, lifestyle and others. The UK trends and lifestyle are
changing as time passes. It develops an influences upon ways as Sports Directs leader
behave as well as through providing rewards, incentives and others, staff will be prefer to
work with interest. As employee are being motivated effectively so it may exploit its
potential by which respective organisation are developed.
4

Technological: As technology is enhancing day by day. The UK is considered as stronger
country in respect of technology. This provides a scope to Sports Direct staff, leaders and
teams for utilising its creativity and bring innovation (Nelson, III2015). In this respect,
leaders intent at description of help with effective direction through which appropriate
implementation may be performed to bring positive modification into company.
TASK 3
Covered in PPT
TASK4
Covered in PPT
TASK5
Covered in PPT
CONCLUSION
As per the above report, it has been concluded that, changes are essential for success and
development of entities which will drives towards improvisation into its business methods. The
main cause behind this is that the divers of changes are accountable to foster organisations to
bring in alterations into practices by which whole effectiveness may be increased as per the
consumers desire. Moreover, The affect developed is measured by utilisation of Bohner and
Arnold change analysis which is accountable for identifying potential effects associated with
modification and approximation related to what changes have been performed for completion of
change. But in order to implement such modification into company in appropriate way, forces
have to be find in favourable and unfavourable of change into effectual strategic development. In
addition to this, some models such as PDCA, Kurt lewin's as this drives them towards
minimisation into negative impact.
5
country in respect of technology. This provides a scope to Sports Direct staff, leaders and
teams for utilising its creativity and bring innovation (Nelson, III2015). In this respect,
leaders intent at description of help with effective direction through which appropriate
implementation may be performed to bring positive modification into company.
TASK 3
Covered in PPT
TASK4
Covered in PPT
TASK5
Covered in PPT
CONCLUSION
As per the above report, it has been concluded that, changes are essential for success and
development of entities which will drives towards improvisation into its business methods. The
main cause behind this is that the divers of changes are accountable to foster organisations to
bring in alterations into practices by which whole effectiveness may be increased as per the
consumers desire. Moreover, The affect developed is measured by utilisation of Bohner and
Arnold change analysis which is accountable for identifying potential effects associated with
modification and approximation related to what changes have been performed for completion of
change. But in order to implement such modification into company in appropriate way, forces
have to be find in favourable and unfavourable of change into effectual strategic development. In
addition to this, some models such as PDCA, Kurt lewin's as this drives them towards
minimisation into negative impact.
5
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REFERENCES
Books and Journal
Abdul Razzak, N. and Albaker, K., 2015. LEADING AND MANAGING ACTION RESEARCH
FOR SCHOOL IMPROVEMENT: THE CASE OF BAHRAINI SCHOOLS. Journal of
Education Research, 9(1).
Bleich, M.R. and Kist, S., 2014. Leading, managing, and following. Leading and Managing in
Nursing-E-Book, p.2.
Carter, A., 2015. Leading and managing change. Australian Educational Leader, 37(1), p.33.
Clark, K.D. and et. al., 2017. Implementation of behavioral health interventions in real world
scenarios: Managing complex change. Families, Systems, & Health. 35(1). p.36.
Courtney, M., Nash, R., Thornton, R. and Potgieter, E., 2015. Leading and managing in nursing
practice: Concepts, processes and challenges. Leadership & nursing—Contemporary
perspectives. pp.1-20.
Doğru, Ç., 2015. Leading and managing organizational change in chaos and complexity.
In Chaos, Complexity and Leadership 2013 (pp. 497-507). Springer, Cham.
Freshwater, D., 2014. Board editorial: The challenge of global leadership: managing change,
leading movement. Journal of Research in Nursing.19(2). pp.93-97.
Georgalis, J., and et. al., 2015. Change process characteristics and resistance to organisational
change: The role of employee perceptions of justice. Australian Journal of
Management.40(1). pp.89-113.
Lumbers, M., 2018. Approaches to leadership and managing change in the NHS. British Journal
of Nursing. 27(10). pp.554-558.
Nelson III, K.E. and Pilon, B., 2015. Managing organizational transitions: The chief nurse
perspective. Nurse Leader. 13(3). pp.71-76.
Ngirwa, C.C. and et. al., 2014. Managing change in higher education institutions in
Tanzania. Higher education management and policy. 24(3). pp.127-144.
POPOVIC, C. and PLANK, K.M., 2016. Managing and leading change: models and practices.
In Advancing Practice in Academic Development (pp. 231-248). Routledge.
Reeler, D., 2017. Exploring the real work of social change: Seven questions that keep us awake.
In Leading and managing in the social sector (pp. 57-74). Springer, Cham.
Rhea, Z.M., 2015. Unthinking the 200-year-old Colonial Mind: Indigenist perspectives on
leading and managing Indigenous education. International Education Journal:
Comparative Perspectives. 14(2). pp.90-100.
Scott, E.S., 2018. Leading change. Leading and Managing in Nursing-E-Book, p.320.
Sikdar, A. and Payyazhi, J., 2014. A process model of managing organizational change during
business process redesign. Business Process Management Journal. 20(6). pp.971-998.
6
Books and Journal
Abdul Razzak, N. and Albaker, K., 2015. LEADING AND MANAGING ACTION RESEARCH
FOR SCHOOL IMPROVEMENT: THE CASE OF BAHRAINI SCHOOLS. Journal of
Education Research, 9(1).
Bleich, M.R. and Kist, S., 2014. Leading, managing, and following. Leading and Managing in
Nursing-E-Book, p.2.
Carter, A., 2015. Leading and managing change. Australian Educational Leader, 37(1), p.33.
Clark, K.D. and et. al., 2017. Implementation of behavioral health interventions in real world
scenarios: Managing complex change. Families, Systems, & Health. 35(1). p.36.
Courtney, M., Nash, R., Thornton, R. and Potgieter, E., 2015. Leading and managing in nursing
practice: Concepts, processes and challenges. Leadership & nursing—Contemporary
perspectives. pp.1-20.
Doğru, Ç., 2015. Leading and managing organizational change in chaos and complexity.
In Chaos, Complexity and Leadership 2013 (pp. 497-507). Springer, Cham.
Freshwater, D., 2014. Board editorial: The challenge of global leadership: managing change,
leading movement. Journal of Research in Nursing.19(2). pp.93-97.
Georgalis, J., and et. al., 2015. Change process characteristics and resistance to organisational
change: The role of employee perceptions of justice. Australian Journal of
Management.40(1). pp.89-113.
Lumbers, M., 2018. Approaches to leadership and managing change in the NHS. British Journal
of Nursing. 27(10). pp.554-558.
Nelson III, K.E. and Pilon, B., 2015. Managing organizational transitions: The chief nurse
perspective. Nurse Leader. 13(3). pp.71-76.
Ngirwa, C.C. and et. al., 2014. Managing change in higher education institutions in
Tanzania. Higher education management and policy. 24(3). pp.127-144.
POPOVIC, C. and PLANK, K.M., 2016. Managing and leading change: models and practices.
In Advancing Practice in Academic Development (pp. 231-248). Routledge.
Reeler, D., 2017. Exploring the real work of social change: Seven questions that keep us awake.
In Leading and managing in the social sector (pp. 57-74). Springer, Cham.
Rhea, Z.M., 2015. Unthinking the 200-year-old Colonial Mind: Indigenist perspectives on
leading and managing Indigenous education. International Education Journal:
Comparative Perspectives. 14(2). pp.90-100.
Scott, E.S., 2018. Leading change. Leading and Managing in Nursing-E-Book, p.320.
Sikdar, A. and Payyazhi, J., 2014. A process model of managing organizational change during
business process redesign. Business Process Management Journal. 20(6). pp.971-998.
6
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