Understanding and Leading Change: A Detailed Analysis
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This report provides a detailed analysis of organizational change, focusing on the impact of internal and external drivers on team dynamics, leadership, and individual behaviors within organizations like BMW and Toyota. It evaluates measures to minimize the negative impacts of change and assesses different drivers and types of change affected. The report also applies relevant theories and models to critically evaluate organizational responses to change, examines barriers to change and their influence on leadership decision-making, and explores the application of different leadership approaches in various organizational contexts. The analysis includes a force field analysis to understand resisting forces and their influence on decision-making, and evaluates the extent to which leadership approaches can effectively deliver organizational change. The document is available on Desklib, a platform offering a range of AI-based study tools and resources for students.
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Table of Contents
INTRODUCTION.............................................................................................................................. 2
TASK 1............................................................................................................................................ 3
P1- COMPARING THE ORGANIZATIONAL EXAMPLES WHERE THERE HAS BEEN IMPACT ON
ORGANIZATIONAL OPERATIONS AND STRATEGY.......................................................................3
P2- EVALUATING THE WAYS IN WHICH THE INTERNAL AND THE EXTERNAL DRIVERS OF
CHANGE AFFECT THE TEAM, LEADERSHIP AND INDIVIDUAL BEHAVIOURS WITHIN THE
ORGANIZATION.......................................................................................................................... 5
P3- EVALUATING THE MEASURES THAT CAN BE TAKEN TO MINIMISE THE NEGATIVE IMPACTS
OF CHANGE IN ORGANIZATIONAL BEHAVIOUR.........................................................................8
M1- ASSESSING THE DIFFERENT DRIVERS OF CHANGE IN THE ORGANIZATIONS AND THE
TYPES OF CHANGE THEY HAVE AFFECTED...............................................................................10
M2-APPLICATION OF THE APPROPRIATE THEORIES AND MODELS TO CRITICALLY EVALUATE
THE ORGANIZATIONAL RESPONSE TO CHANGE.......................................................................12
P4- DIFFERENT BARRIERS OF CHANGE AND THEIR INFLUENCES IN THE LEADERSHIP DECISION
MAKING WITHIN THE ORGANIZATIONAL CONTEXT.................................................................14
M3- USING THE FORCE FIELD ANALYSIS TO ANALYSE AND DRIVE THE RESISTING FORCE AND
SHOWING THE INFLUENCE ON THE DECISION MAKING..........................................................16
P5- APPLICATION OF DIFFERENT LEADERSHIP APPROACHES TO DEAL WITH THE CHANGES IN
RANGE OF THE ORGANIZATIONAL CONTEXT...........................................................................18
M4- EVALUATING THE EXTENT UP TO WHICH THE LEADERSHIP APPROACHES CAN DELIVER
THE ORGANIZATIONAL CHANGE AND EFFECTIVELY BY APPLYING APPROPRIATE MODELS AND
FRAMEWORK........................................................................................................................... 20
CONCLUSION............................................................................................................................... 22
REFERENCES................................................................................................................................. 23
1
INTRODUCTION.............................................................................................................................. 2
TASK 1............................................................................................................................................ 3
P1- COMPARING THE ORGANIZATIONAL EXAMPLES WHERE THERE HAS BEEN IMPACT ON
ORGANIZATIONAL OPERATIONS AND STRATEGY.......................................................................3
P2- EVALUATING THE WAYS IN WHICH THE INTERNAL AND THE EXTERNAL DRIVERS OF
CHANGE AFFECT THE TEAM, LEADERSHIP AND INDIVIDUAL BEHAVIOURS WITHIN THE
ORGANIZATION.......................................................................................................................... 5
P3- EVALUATING THE MEASURES THAT CAN BE TAKEN TO MINIMISE THE NEGATIVE IMPACTS
OF CHANGE IN ORGANIZATIONAL BEHAVIOUR.........................................................................8
M1- ASSESSING THE DIFFERENT DRIVERS OF CHANGE IN THE ORGANIZATIONS AND THE
TYPES OF CHANGE THEY HAVE AFFECTED...............................................................................10
M2-APPLICATION OF THE APPROPRIATE THEORIES AND MODELS TO CRITICALLY EVALUATE
THE ORGANIZATIONAL RESPONSE TO CHANGE.......................................................................12
P4- DIFFERENT BARRIERS OF CHANGE AND THEIR INFLUENCES IN THE LEADERSHIP DECISION
MAKING WITHIN THE ORGANIZATIONAL CONTEXT.................................................................14
M3- USING THE FORCE FIELD ANALYSIS TO ANALYSE AND DRIVE THE RESISTING FORCE AND
SHOWING THE INFLUENCE ON THE DECISION MAKING..........................................................16
P5- APPLICATION OF DIFFERENT LEADERSHIP APPROACHES TO DEAL WITH THE CHANGES IN
RANGE OF THE ORGANIZATIONAL CONTEXT...........................................................................18
M4- EVALUATING THE EXTENT UP TO WHICH THE LEADERSHIP APPROACHES CAN DELIVER
THE ORGANIZATIONAL CHANGE AND EFFECTIVELY BY APPLYING APPROPRIATE MODELS AND
FRAMEWORK........................................................................................................................... 20
CONCLUSION............................................................................................................................... 22
REFERENCES................................................................................................................................. 23
1
Table 1- Internal and External Drivers.........................................................................................11
Table 2- Leadership Approaches..................................................................................................21
2
Table 2- Leadership Approaches..................................................................................................21
2
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INTRODUCTION
The organization change is responsible for reviewing as well as modifying the various structures
as well as the processes of the management. This is done to ensure that these changes are
reflected in the methods of working in order to gain the competitive advantage in the market.
The change in the processes of the organization is done by analyzing the market so that the
needs can be identified. The competitive advantage can be gained by using the techniques of
innovation within the organization.
This assignment deals with the role of leadership that reflects the changes in the organization.
The two industries concerned with the automobile are taken into consideration such as BMW
as well as the Toyota. The impact of the change occurring in the organization, individual,
leadership is elaborated. The positive change in the organization occurs when the time, as well
as the cost of production, is reduced. The negative change in the organization occurs with
respect to the behaviour of the team as well as the individual while implementing the changes
in the processes of the organization. Leadership is the most important factor which helps in
reducing the obstacles encountered due to the changes in the organization.
3
The organization change is responsible for reviewing as well as modifying the various structures
as well as the processes of the management. This is done to ensure that these changes are
reflected in the methods of working in order to gain the competitive advantage in the market.
The change in the processes of the organization is done by analyzing the market so that the
needs can be identified. The competitive advantage can be gained by using the techniques of
innovation within the organization.
This assignment deals with the role of leadership that reflects the changes in the organization.
The two industries concerned with the automobile are taken into consideration such as BMW
as well as the Toyota. The impact of the change occurring in the organization, individual,
leadership is elaborated. The positive change in the organization occurs when the time, as well
as the cost of production, is reduced. The negative change in the organization occurs with
respect to the behaviour of the team as well as the individual while implementing the changes
in the processes of the organization. Leadership is the most important factor which helps in
reducing the obstacles encountered due to the changes in the organization.
3
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TASK 1
P1- COMPARING THE ORGANIZATIONAL EXAMPLES WHERE THERE HAS BEEN
IMPACT ON ORGANIZATIONAL OPERATIONS AND STRATEGY
As the world is growing very fast, the changes are noticeable with respect to the technology as
well as the competition. The management of these changes is done by the leader that helps in
influencing the organization in order to attain the goals as well as the objectives of the
organization. The leader role here is to analyze those factors which are affecting the growth as
well as the operations of the business. This also creates an impact on the business environment
thereby causing the situation to drive. The efficiency of the organization is maintained by using
the advanced technology in the business operations with is accomplished with the help of
change drivers. The objectives of using change driver help in focusing on the procedures to be
implemented in an organization in order to achieve the goals of the business (Thompson, 2017).
Following are the factors that are responsible for making change drive in the structures of
Toyota are described as follows:
COMPETENCIES
The competencies must be overcome by the Toyota so that it can gain as well as built the
support of a large number of customers. The support can be gained through the provision of
attractive facilities as well as services to the consumers that differ from the other organization
(Burke, 2017).
COMPETITORS
The Toyota organization was set up in order to provide the effective delivery of the services
such as the vehicles to the consumers thereby bringing the competition to the market. This is
one of the major change drivers that are responsible for creating a need for change.
CHANGE IN ORGANIZATION STRUCTURES
4
P1- COMPARING THE ORGANIZATIONAL EXAMPLES WHERE THERE HAS BEEN
IMPACT ON ORGANIZATIONAL OPERATIONS AND STRATEGY
As the world is growing very fast, the changes are noticeable with respect to the technology as
well as the competition. The management of these changes is done by the leader that helps in
influencing the organization in order to attain the goals as well as the objectives of the
organization. The leader role here is to analyze those factors which are affecting the growth as
well as the operations of the business. This also creates an impact on the business environment
thereby causing the situation to drive. The efficiency of the organization is maintained by using
the advanced technology in the business operations with is accomplished with the help of
change drivers. The objectives of using change driver help in focusing on the procedures to be
implemented in an organization in order to achieve the goals of the business (Thompson, 2017).
Following are the factors that are responsible for making change drive in the structures of
Toyota are described as follows:
COMPETENCIES
The competencies must be overcome by the Toyota so that it can gain as well as built the
support of a large number of customers. The support can be gained through the provision of
attractive facilities as well as services to the consumers that differ from the other organization
(Burke, 2017).
COMPETITORS
The Toyota organization was set up in order to provide the effective delivery of the services
such as the vehicles to the consumers thereby bringing the competition to the market. This is
one of the major change drivers that are responsible for creating a need for change.
CHANGE IN ORGANIZATION STRUCTURES
4
The need for the organization structure change at the Toyota arises in making the effective
decisions to be implemented, along with the management as well as building the innovation in
the processes of the business. This brings out the opportunity for the employees of the Toyota
that enables them to work hard in order to achieve the huge customer base by providing the
effective services to the consumers (Cummings and Worley, 2014).
TRANSFORMATIONAL CHANGE
The transformational changes are the changes done in the business system of the organization
that helps in building the future organization. The technological, as well as the cultural changes,
are being developed in the organization of Toyota in order to create a good working
environment. In order to build the position globally, the Toyota must do the alteration in the
competence as well as the protection technology (Nkomo, 2018).
These above-mentioned change drivers were being noticed by the Toyota by showing their
concern towards the environment. The eco- friendly technology is being used by the Toyota in
designing the vehicle. The fierce competition affected the strategies of the BMW which affected
the activities of the organization.
5
decisions to be implemented, along with the management as well as building the innovation in
the processes of the business. This brings out the opportunity for the employees of the Toyota
that enables them to work hard in order to achieve the huge customer base by providing the
effective services to the consumers (Cummings and Worley, 2014).
TRANSFORMATIONAL CHANGE
The transformational changes are the changes done in the business system of the organization
that helps in building the future organization. The technological, as well as the cultural changes,
are being developed in the organization of Toyota in order to create a good working
environment. In order to build the position globally, the Toyota must do the alteration in the
competence as well as the protection technology (Nkomo, 2018).
These above-mentioned change drivers were being noticed by the Toyota by showing their
concern towards the environment. The eco- friendly technology is being used by the Toyota in
designing the vehicle. The fierce competition affected the strategies of the BMW which affected
the activities of the organization.
5
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P2- EVALUATING THE WAYS IN WHICH THE INTERNAL AND THE EXTERNAL
DRIVERS OF CHANGE AFFECT THE TEAM, LEADERSHIP AND INDIVIDUAL
BEHAVIOURS WITHIN THE ORGANIZATION
Leadership can be defined as the activity of a leading a group of people in an organization or
the ability to do this. Change is one important part of the human nature that is always resisted
by the individuals. There are different factors that are driving the change in the team,
leadership and individual behaviour of the organization that includes the internal and the
external drivers which are defined as below-
Some of the external drivers that are impacting the team, leadership and the individual
behaviour within the BMW and Toyota are described as below-
POLITICAL
The performance of the BMW and Toyota is directly impacted by the political factors and the
political force highly impacts the automobiles along with the spending capacity of the
customers and the other businesses (Innovation Enterprise Channels, 2018).
ECONOMIC CHANGES
The leaders of the organization are being challenged due to the economic factors like the
exchange rates and the global economic growth which led them to set a dynamic approach for
the company’s growth and the ways by which the team takes up challenges. This impacts the
performance of the individuals.
NEW COMPETITORS
The competitors of the BMW and Toyota like the Bentley, Volkswagen etc. are implementing
several changes in these organizations and it impacts the leadership as they have to make more
efforts to stay ahead of the competitors (Thompson, 2018).
TECHNOLOGICAL CHANGES
6
DRIVERS OF CHANGE AFFECT THE TEAM, LEADERSHIP AND INDIVIDUAL
BEHAVIOURS WITHIN THE ORGANIZATION
Leadership can be defined as the activity of a leading a group of people in an organization or
the ability to do this. Change is one important part of the human nature that is always resisted
by the individuals. There are different factors that are driving the change in the team,
leadership and individual behaviour of the organization that includes the internal and the
external drivers which are defined as below-
Some of the external drivers that are impacting the team, leadership and the individual
behaviour within the BMW and Toyota are described as below-
POLITICAL
The performance of the BMW and Toyota is directly impacted by the political factors and the
political force highly impacts the automobiles along with the spending capacity of the
customers and the other businesses (Innovation Enterprise Channels, 2018).
ECONOMIC CHANGES
The leaders of the organization are being challenged due to the economic factors like the
exchange rates and the global economic growth which led them to set a dynamic approach for
the company’s growth and the ways by which the team takes up challenges. This impacts the
performance of the individuals.
NEW COMPETITORS
The competitors of the BMW and Toyota like the Bentley, Volkswagen etc. are implementing
several changes in these organizations and it impacts the leadership as they have to make more
efforts to stay ahead of the competitors (Thompson, 2018).
TECHNOLOGICAL CHANGES
6
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A high completion in the automobile industry has been created due to the advancement made
in the technology and the technological innovations make the operations of BMW and Toyota
better and cheaper. The team gets motivated to discover new cars.
LEGAL
The governmental policies and laws related to the pollution in the European market changes
the team as well as individual behaviour.
The internal drivers of changes include the following-
Culture and organizational behaviour
The culture of the organizations impacts the leadership, team and the individual behaviour.
BMW and Toyota are always ready to accept the changes and listen to the customer and the
staff suggestion that helps in the positive attitude and behaviour of the individuals (Fullan,
2014).
Employee morale
It is essential that the self-confidence and the strengths of the employees must be maintained
for the success of the organization as when the employees of the organization will be happy
and satisfied a positive energy will be reflected from the organization.
Poor customer service and delivery
The complaints of the customers of the poor performance and the quality of customer service
impacts the bottom line of the organization and their profit margins.
Finance management
The role of the financial management is very important in the organization and in order to keep
the company’s balance positive proper cash flow and financial usage must be maintained
(Cameron and Green, 2015).
High wastage
7
in the technology and the technological innovations make the operations of BMW and Toyota
better and cheaper. The team gets motivated to discover new cars.
LEGAL
The governmental policies and laws related to the pollution in the European market changes
the team as well as individual behaviour.
The internal drivers of changes include the following-
Culture and organizational behaviour
The culture of the organizations impacts the leadership, team and the individual behaviour.
BMW and Toyota are always ready to accept the changes and listen to the customer and the
staff suggestion that helps in the positive attitude and behaviour of the individuals (Fullan,
2014).
Employee morale
It is essential that the self-confidence and the strengths of the employees must be maintained
for the success of the organization as when the employees of the organization will be happy
and satisfied a positive energy will be reflected from the organization.
Poor customer service and delivery
The complaints of the customers of the poor performance and the quality of customer service
impacts the bottom line of the organization and their profit margins.
Finance management
The role of the financial management is very important in the organization and in order to keep
the company’s balance positive proper cash flow and financial usage must be maintained
(Cameron and Green, 2015).
High wastage
7
It is essential that the BMW and Toyota keep the minimum amount of wastage as possible and
focuses on more production to bring the changes (Kuipers, et al. 2014)
The above-mentioned drivers of change impact the individual behaviour- it results in the loss of
job of the individuals as they resist the changes but the individuals who are able to bear the
changes are satisfied and have positive work approach, the behaviour of the individuals get
affected if the change process is not properly communicated to them. The individuals resist the
changes as they have fear of losing the control over the work. The lack of competence can
impact their personal growth and development. The individual motivation is affected by the
lack of rewards, office and poor work timings. The leadership is also impacted like- their goals
setting, monitoring and controlling the work gets affected, abilities to deal with conflicts
increase, they motivate the people to solve the problems and easily communicate the vision to
the teams (Burke, 2017).
8
focuses on more production to bring the changes (Kuipers, et al. 2014)
The above-mentioned drivers of change impact the individual behaviour- it results in the loss of
job of the individuals as they resist the changes but the individuals who are able to bear the
changes are satisfied and have positive work approach, the behaviour of the individuals get
affected if the change process is not properly communicated to them. The individuals resist the
changes as they have fear of losing the control over the work. The lack of competence can
impact their personal growth and development. The individual motivation is affected by the
lack of rewards, office and poor work timings. The leadership is also impacted like- their goals
setting, monitoring and controlling the work gets affected, abilities to deal with conflicts
increase, they motivate the people to solve the problems and easily communicate the vision to
the teams (Burke, 2017).
8
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P3- EVALUATING THE MEASURES THAT CAN BE TAKEN TO MINIMISE THE
NEGATIVE IMPACTS OF CHANGE IN ORGANIZATIONAL BEHAVIOUR
There are certain measures that can be taken by the BMW and Toyota to minimize the negative
impacts of the changes in the organizational behaviour that includes-
Involve the employees in the change process
The employees of the BMW and Toyota must be involved in the change process so that changes
can be implemented in better ways for which a formal communication channel can be used
(Lozano, 2015).
Interviewing the employees regarding the feelings
The managers and leaders must understand the employees’ feelings related to change and
address their issue as it required the ability of selling and marketing for implementing the
change.
Concentrating on effective delegation
The managers and supervisors must concentrate on effective delegation at the start of the
change process as it helps to manage the workload and give employees a sense of involvement
(Posavac, 2015.).
Asking for employee commitment
The employees must be personally asked for their commitment to work once the changes have
been announced and assure them that you are interested in hearing out their problems
Expanding the communication channel
The communication channel the BMW and Toyota must be enlarged so as to beef up the
communication and an opportunity to the employees must be given their inputs and they must
update on regular basis (Doppelt, 2017).
Remain firm, committed and flexible
9
NEGATIVE IMPACTS OF CHANGE IN ORGANIZATIONAL BEHAVIOUR
There are certain measures that can be taken by the BMW and Toyota to minimize the negative
impacts of the changes in the organizational behaviour that includes-
Involve the employees in the change process
The employees of the BMW and Toyota must be involved in the change process so that changes
can be implemented in better ways for which a formal communication channel can be used
(Lozano, 2015).
Interviewing the employees regarding the feelings
The managers and leaders must understand the employees’ feelings related to change and
address their issue as it required the ability of selling and marketing for implementing the
change.
Concentrating on effective delegation
The managers and supervisors must concentrate on effective delegation at the start of the
change process as it helps to manage the workload and give employees a sense of involvement
(Posavac, 2015.).
Asking for employee commitment
The employees must be personally asked for their commitment to work once the changes have
been announced and assure them that you are interested in hearing out their problems
Expanding the communication channel
The communication channel the BMW and Toyota must be enlarged so as to beef up the
communication and an opportunity to the employees must be given their inputs and they must
update on regular basis (Doppelt, 2017).
Remain firm, committed and flexible
9
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Once the changes are being introduced, they must not be abandoned by the companies in
halfway and both the organizations must be flexible to adapt the different situations
Train and prepare
The employees must be trained to learn new skills which will be helpful in their new roles
(Reason, 2016).
Demonstrate your genuine concern
During the times of stress, the managers must deeply show their concern towards the
employees and open the lines of communication.
10
halfway and both the organizations must be flexible to adapt the different situations
Train and prepare
The employees must be trained to learn new skills which will be helpful in their new roles
(Reason, 2016).
Demonstrate your genuine concern
During the times of stress, the managers must deeply show their concern towards the
employees and open the lines of communication.
10
M1- ASSESSING THE DIFFERENT DRIVERS OF CHANGE IN THE ORGANIZATIONS
AND THE TYPES OF CHANGE THEY HAVE AFFECTED
There are significant organizational changes that have been found in the BMW and Toyota
while assessing the incompatible drivers of change. There are major changes that are being put
forwarded by the Toyota in the business structure as a part of the continuous improvement
policy that led to the attainment of its competitive advantage. The changes in the BMW varied
from the revaluation of the company’s hierarchy and its management objective (Alvesson and
Sveningsson, 2015). The different types of changes that are brought due to the different drivers
of change are as follows-
Drivers of changes for Toyota
Some of the internal drivers that have promoted the company with the changing demands of
the customers include the new technology, improving performance and change in the business
processes. The organizational changes that have brought in the Toyota include the introduction
of new technology in the automobiles, new skill development, changing the job structure,
changing of demand and the administrative procedure along with the production procedures.
Table 1- Internal and External Drivers
[Source: Wheeler and Holmes, 2017]
While the strategies of a company to gain the competitive advantage in the industry changed
due to the external drivers like the globalization, governmental policies and legislation,
11
AND THE TYPES OF CHANGE THEY HAVE AFFECTED
There are significant organizational changes that have been found in the BMW and Toyota
while assessing the incompatible drivers of change. There are major changes that are being put
forwarded by the Toyota in the business structure as a part of the continuous improvement
policy that led to the attainment of its competitive advantage. The changes in the BMW varied
from the revaluation of the company’s hierarchy and its management objective (Alvesson and
Sveningsson, 2015). The different types of changes that are brought due to the different drivers
of change are as follows-
Drivers of changes for Toyota
Some of the internal drivers that have promoted the company with the changing demands of
the customers include the new technology, improving performance and change in the business
processes. The organizational changes that have brought in the Toyota include the introduction
of new technology in the automobiles, new skill development, changing the job structure,
changing of demand and the administrative procedure along with the production procedures.
Table 1- Internal and External Drivers
[Source: Wheeler and Holmes, 2017]
While the strategies of a company to gain the competitive advantage in the industry changed
due to the external drivers like the globalization, governmental policies and legislation,
11
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