Working and Leading People: Recruitment and Teamwork Report

This report, focusing on leadership and human resource management within Easy Jet, covers various aspects of the recruitment and selection process for a cabin crew position. It details the preparation of documentation, including job analysis and job specifications, and outlines the legal, regulatory, and ethical considerations such as the Equality Act 2010. The report also includes the author's involvement in the selection process, outlining roles and responsibilities as an HR representative. Furthermore, it addresses team working within the cabin crew, assessing its benefits and exploring leadership strategies for conflict resolution and customer satisfaction improvement. Finally, it discusses factors to consider in planning, monitoring, and assessing work performance, alongside methods for evaluating the assessment process's success. The report concludes with a reflection on the importance of effective leadership and HR practices within the airline industry.

WORKING WITH AND LEADING PEOPLE
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Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................4
1.1Prepare documentation to select and recruit a new member of staff................................................4
1.2Assess the impact of legal, regulatory and ethical considerations that are needed for the
recruitment and selection process..........................................................................................................7
1.3As part of personnel selection, write how did you take part in the selection process and evaluate
your own contribution in the selection process.......................................................................................8
1.4How have you contributed to the selection process to make it more effective?................................9
Task 2:........................................................................................................................................................10
Speaker Notes........................................................................................................................................10
TASK 3........................................................................................................................................................15
3.1 Assess the benefits of team working in the airline and the team should be the cabin crew
consisting of at least six members.........................................................................................................15
3.2 Demonstrate working in a cabin crew team as a leader and member towards specific goals,
dealing with any conflict or difficult situations that you may have faced of recent...............................16
3.3 As a leader of the cabin crew review the effectiveness your team has achieved in their recent goal
of increasing customer satisfaction. .....................................................................................................17
TASK 4........................................................................................................................................................19
4.1 What factors will you need to consider in planning and monitoring and assessment of work
performance for the cabin crew............................................................................................................19
4.2 How can you plan and deliver the assessment to ensure needs of the cabin crew is developed....19
4.3 What methods can you suggest that the airline should use to evaluate the success of the
assessment process?.............................................................................................................................20
CONCLUSION.............................................................................................................................................22
REFERENCES..............................................................................................................................................23

INTRODUCTION
Working with the leading people is one of the most important aspects which require a proper set
of learning. With the help of this topic information related with how to lead people will be
gathered. In this Unit knowledge is gained from Easy Jet which is a leading Airline company in
UK. It is a British low cost airline carrier based at London Luton Airport. Domestic and
international scheduled over 820 routes in 32 countries are operated by the company. A rapid
expansion is being seen in Easy Jet after its establishment in 1995. Revenue earned by the
company in 2015 was £4.686 billion. There are 10,104 employees working with Easy Jet at
present time. For such a huge company it becomes necessary to manage the human resources. I
am working for a Human Resource department of the company for which I have to recruit a new
member for the position of cabin crew. This report will help in developing the understanding
with various aspects related with recruitment and selection process and the legal and regulatory
frameworks attached with it. Information related with the roles and responsibilities of human
resource management at the workplace will also be discussed in this report.
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TASK 1
1.1 Prepare documentation to select and recruit a new member of staff.
Human Resource is one of the key factors for every organization. Success of every organization
is dependent upon the skilled, innovative, creative and committed workforce. So it becomes
necessary for every organization to focus on the workforce. In the same manner Easy Jet also
focuses on the human resource and believes in managing them accordingly (Cook, 2016). To
manage the human resource Easy Jet is recruiting a new staff member for a cabin crew. So,
recruiting a new member requires a proper documentation, needs to obey all the statutory laws,
go beyond the process which is sequential for the selection of the candidate, etc. Certain that are
required to be made to support the process of recruitment and selection are:
Job analysis: It refers to the process of collecting information and data about a particular job. In
other words is is a systematic process which includes job content. For example, the roles and
responsibilities of a potential employees, minimum knowledge and skills which are required to
perform a job effectively. There are two important aspects of job analyses as given below:
Job description: It is a collection of data which are prepared by the HR department. It is a
detailed function description of the content and information of a particular job. It is a description
of roles and responsibilities, equipment and tools which can be used by the potential of the
company. There are following job description of for a marketing manager:
Marketing manager job description
Job description
The marketing manager is responsible for the product and marketing planning, execution
throughout the product life cycle. It includes conducting market research, promote firms
product, working closely with sales, production, HR, customer support department to ensure
customer satisfaction. The marketing manager's job also include ensuring the the product

support overall organizational goals and strategies.
The marketing manager expected to:
 Develop and manage marketing campaigns from designing to execution.
 Develop marketing strategies and program, create time line, make budget, develop
marketing plan, tactics and implement.
 Collaborate with sales manager and distribution manager to drive overall marketing
campaign.
 Resolve issues and solve problems that may occur product life cycle of a project.
 Managing digital marketing, social media and promote online sales.
 Develop tools and techniques to manage and control all marketing campaign.
 Marketing manger has to comply all the policies framed by the company.
Requirements
 Master of business administration in marketing (MBA) from UK universities.
 Academic membership of marketing association of America.
 5+ experience in marketing, social media, public relation, public communication, and
event management.
 Strong financial and budgeting aspects.
 Experience working in retail sectors preferred.
 Excellence written and verbal communication.
 Excellence interpersonal and presentation skills.
Job specification: Job description is focused on the job where as job specification is concentrate
on the personal characteristics and skills which are required to perform a job effectively. It can
includes various information such as qualifications, skills, performance competencies, mental
and physical abilities etc. There are given a Job specification of a supply chain manager:
Job Specification of Supply chain manager
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Qualification Graduate or post graduate in Operations
management
Knowledge and Experience 0 to 1 years experience in the respective field.
Enough knowledge about the operational and
supply chain management.
Personal attributes Good organizational and time management
skills.
Ability to work with initiative.
Able to working in different shifts.
Other requirements Communication skills (Being able to speak in
more than two languages), Training Skills,
pleasant appearance.
Selection Process
Face to face interview will be conducted and some questions will be asked to the interviewees
which are as follows:
 Tell me something about yourself?
 What you know about the duties of a cabin crew?
 What are your interests?
 Why do you want to join this Airline?
 What are your strengths?
 Tell me about your areas of improvement?
 What is the customer care policy of this Airline?

There will be 4 panels who will be judging the candidates on the basis of the answers provided
by the candidate. Finally selected candidate will be given the appointment letter having the date
of joining for the position (Jet Edge, 2016).
1.2 Assess the impact of legal, regulatory and ethical considerations that are needed
for the recruitment and selection process.
Legal and Regulatory Considerations: All the acts related with the recruitment and selection
process of the employees will be involved and taken into consideration. Legal and regulatory
frameworks make sure that the recruitment and selection of the candidate should be done fairly.
There should be no biasness and discrimination while recruiting or selecting the candidates. Here
are some of the acts that should be taken into consideration while recruiting and selecting the
candidate for the job:
Equality Act 2010: This act came into existence on 1st October 2010 and replaced all the other
acts. The acts which are replaced with Equality Act, 2010 are Racial Discrimination Act 1970,
Sex Discrimination Act 1975, Employment Equality Regulations 2013 and Race Relation Act
1976. This act has the focus on the unlawful activities adopted by the employer while recruiting
the candidate. Interest of the employees is being protected by the law. This act ensures that the
employees could remain protected from all kind of discrimination, like sex discrimination, age,
beliefs, culture, religion, race, etc (Bergman, et. al., 2015).
Equality Act, 2010 helps in framing the ethical standards which are required to be followed by
an employer while recruiting the candidates. According to the act it is necessary that an employer
should make decisions on behalf of the skills, abilities, qualifications and experience of an
individual rather than judging him on behalf of race, culture or religion. In any kind of
discrimination, candidate has right to file a case against the employer in the tribunal.
There are various discriminations that are not required to be practiced in the organization
because discrimination at the workplace is an unethical as well as unlawful activity. Direct
discrimination is the discrimination in which individual is treated differently from others at the
workplace. On the other hand indirect discrimination is the situation in which all the employees
are treated equally, except some of the groups working in the organization. Victimization is the
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situation in which employees raise voice regarding certain unethical practices for which they are
treated unfavorably by the employers. Last but not the least harassment is the situation which
argues about the bad conduct of the behavior with an individual under the protected
characteristics.
1.3 As part of personnel selection, write how did you take part in the selection
process and evaluate your own contribution in the selection process.
As an HR of Jet Airways there are certain roles and responsibilities that are to be followed by me
(Validov, et. al., 2016). There are certain roles that are necessary to be played by me. As working
in the human resource department of the company I have given a task to hire a candidate for a
cabin crew. Hence, there are certain roles and responsibilities discussed below which are to be
followed by me while hiring a candidate:
Roles and Responsibilities of a human resource department
It is necessary that HR should identify the hiring needs, develop the description for position, plan
the recruitment, prepare the organizational chart and gather the recruitment related documents.
HR has to conduct recruitment showing the good faith efforts, should have the understanding of
collective bargaining agreements and the provisions related with the job.
HR should work with HM so as to prepare the job description and should ensure proper set of
procedure so as to review and approve the departmental level criteria.
HR indulged in the recruitment process should not only consider the people who are selected for
the job but also notify the interviewees who are not selected (Yahaya, et. al., 2016).
Should adopt all the ethical and legal aspects while recruiting the candidate and select the
candidate on the basis of the skills, and qualification rather than choosing on the basis of caste,
religion, culture, gender or race.
Selection techniques: It is essential for a company that they can select an appropriate techniques
which can help to get a right individual for their jobs. For this, HR manager of the business
organization required that to evaluate all tools of selection and select a suitable techniques which
can help to attain their long term goals and objectives.

CV/Resume: A resume is a written statement which includes various information such as work
experience, education qualification, personal characteristics and attributes and its skills and
abilities. This is to help in order to apply for a job in a particular business organization. There are
following Resume for a marketing manager as given below:
Name
Email Address
Permanent Address
Phone no.
Highlights Account management
Leadership qualities
Mobile advertisements platform
Customer service oriented
Public relation experts
Accomplishments Best employee's award in previous company three times in a year.
Developed innovative mobile marketing campaign for the company.
Experience Marketing manager: Three years experience in ABC corp. in the
marketing department
Marketing associate: 2 years experience in XYZ ltd. As a marketing
associate in mobile marketing.
Education Bachelor of Science: Marketing from TR university
Master in Marketing.
1.4 How have you contributed to the selection process to make it more effective?
Easy Jet has a set selection process which is instructed to all the HR executives working in the
organization. It is necessary that every individual indulge in the recruitment and selection
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process of Easy Jet should follow the instructions and the process of selection provided by the
company. As an HR executive of Easy Jet it is necessary that I should adopt a proper selection
process in which I will check the CV of the candidate and will analyze the whole CV, then I will
check the reference from whom reference the candidate has came, then I will take the interview
in which I will ask several questions, interview questions will also aspects related with the CV so
that O could gain information related with how much prepared an individual is. Then I will
check the potential and patience level of the candidate as for the prescribed role it is necessary
that a candidate should remain calm and have patience so that he could manage the passengers’
properly (Chang, 2016). Then I will provide him a scenario for which he will have to perform.
Then on the basis of the evaluations I will make the judgment of whether to select the candidate
or not.
Task 2:
Speaker Notes
Slide 1
Title: Understand the styles and impact of leadership
Slide 2
Nokia is one of the leading mobile manufacturing companies. It is dealing in the market which is
highly competitive. Apple and Samsung are the biggest competitors of Nokia. In present time it
was noted that sale of Nokia got reduced due to change in the technology and lack of leadership.
Nokia is a Finnish Multinational Communication and Informational Technology Company.

Nokia was founded in 1865. Its headquarters is in Espoo, Uusimaa in the greater Helsinki
metropolitan area. With the change downfall in the sale of the products was noticed by Nokia.
With the in depth analysis of various aspects it was discovered that there was lack of leadership
at the workplace due to which quality of the product got affected which had a negative impact on
the market of the same. Hence, make to develop better set of understanding the PPT is prepared
regarding leadership so that Nokia could get helped from the information and move on the path
of success and sustainability.
Slide 3
For Nokia it is suggested that it should adopt effective leadership. Working on the leadership will
help Nokia to grow in the market. Leadership will help Nokia to manage the employees with the
effect of which production will increase which will lead to increase in the supply. Increased
supply will help in enhancing the sale of the mobile phones of Nokia.
Slide 4
These are the qualities that a good leader should have to manage the workforce. A good leader
should be a shaper, culture creator, perspective maker, influence mobiliser, should know how to
build effective team, should be able to facilitate coaching, emotional caretakers and change
designer.
Slide 5
These are some of the skills and attributes that are required for leadership. There are 5 skills and
key attributes that a good leader should have these are:
Passion: It is necessary that leader should have passion to achieve the goal. A good leader should
remain passionate to motivate the employees and manage the work.
Communication: A good leader has the skills to communicate effectively with the staff members.
He should deliver all the work related information accurately to the people working under him so
that work could be processed in an effective manner.
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Commitment to Staff: Commitment to staff is another aspect that should be there in a good
leader. It is necessary for a leader to show his concern towards the staff members and should try
to influence them and motivate them at every stage at the workplace.
Team Building: It is the skill that every leader should have. A leader should have the quality to
bring all the employees together and make an effective team so that conflicts at the workplace
could get reduced.
Decisiveness: A good leader should have the quality of making the quality decisions. It is
important for a leader to make the decisions which could help the workforce as well as
organization. Such skill will help in managing organizational functions and delivering quality
services to the workplace.
Slide 6
These are some of the differences between leadership and management. It could be seen that
Nokia should not rely on management rather it should work on developing the leadership at the
workplace so that quality could be brought to the workplace and employees could remain
attached with the workplace and help the organization to recover the losses.
Slide 7
This is the diagram showing differences between leading and managing. Understanding this
diagram will help Nokia to take effective decision and to move on the path of sustainability.
Slide 8
These are some of the leadership styles that could be adopted by the leaders. While adopting the
leadership style, it is important that a leader should make a wise decision and adopt the style
because managing the workforce solely depends on the style adopted by the leader at the
workplace.
Slide 9
These are some of the leadership styles these are autocratic, democratic, laissez faire,
transformational, and transactional.