Lean Management & Lead-Time: Operations Management BSO2003 Report

This report provides a comprehensive analysis of lean management and lead-time within the context of operations management. It begins by defining lean management and its importance in delivering value to customers, highlighting key concepts such as eliminating waste, continuous improvement, and quality management. The report identifies organizations like Toyota that effectively utilize lean management principles. It then delves into the role of an operations manager and calculates the lead-time for a BMX bike delivery, considering potential increases due to sourcing parts from Italy or China. The report concludes by emphasizing the significance of strategic management, supply chain management, and customer relationship management in optimizing operations and lead-time, referencing various academic sources to support its findings. The document is available on Desklib, a platform offering study tools and resources for students.

Operations and lead
management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................4
Brief description of lean management in a business...................................................................4
Three concepts of lean management...........................................................................................4
The benefits of lean management concepts................................................................................5
Organisation which uses lean management concepts.................................................................5
TASK 2............................................................................................................................................5
Organisation and description of role of operations manager( product and service and target
customers)...................................................................................................................................5
TASK 3............................................................................................................................................6
How the organisation will use lean management........................................................................6
TASK 4............................................................................................................................................6
Calculate how long it will take before the BMX bike is available for sale in Alex’s shop. That
is, what is the Lead-Time between Alex placing the order with her manufacturer and being
able to display the item for sale in her shop................................................................................6
What will be the week number when the Bike can be displayed................................................7
Estimate how the Lead Time be increased if the bike parts came from Italy, or from China....7
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The lean management is an effective art performed by a business entity, that helps a
business to maintain effective customer relationship (Abdallah, 2018). In the functioning it is
important to focus on lean management of the employees to remain competitive in the
marketplace. It is also a major function of a company to deliver best business practices which
develops value in customers. In this project various dimensions of Lean management are
explained in a precise manner. This report also includes significance and importance of lean
management in order to perform major operations of business. It is also a key role of business to
deliver ethical business values in order to lead the marketplace.

MAIN BODY
TASK 1
Brief description of lean management in a business
In the corporate world, it is important for a company to follow lean management
implementation for long term growth of the business. The lean management plays a key role in
developing effective business operations which serves customers in an ethical manner. Lean
management deals with developing great and efficient customer values that helps in increasing
consumer interest in the business (Alkhaldi, 2019).. In many global companies, this art is
practised in order to utilise all the available resources of company in a systematic manner. Major
companies develops lean management theory in order to lead competition by providing desired
values to different customers. Lean management also helps a company to develop ethics and
integrity in functions and task of the company.
Three concepts of lean management
The three concepts which are adopted by Toyota production systems in order to deliver
best business practices are mentioned below:
 Eliminating waste- This is the major concept which is helpful in retaining different
customers by eliminating the waste. Major companies at the marketplace use recycle
approach for maintaining sustainable business environment. Most of the successful
business organisations develops environment friendly policy to develop waste
elimination.
 Continuous- The consistency is an important element or concept of lean management
which helps a company to bring stability in operations. Maintaining regularity in the
operations is important concept of lean management which helps a company to grow at
the marketplace.
 Quality management- The quality management also play an important role in delivering
best value related to a product or service. This is the major duty or responsibility of
production management to maintain quality in products and services in order to grow at
the marketplace.

The benefits of lean management concepts
Lean management develops a precise business approach which helps a company to
develop at marketplace. The lean management's importance is mentioned below:
 Lean management is helpful in developing positive feedback from customers.
 The lean management also supports a business to retain major customers.
 Lean management also helps a company to gain competitive advantage.
 The concept of lean management helps a company to maintain quality in products
and services.
Organisation which uses lean management concepts
The Toyota company which is major Japanese car manufacturing company that uses
various lean management. The company focus on lean management concepts in order to stay
competitive at the marketplace (Bhattacharya, 2019). Major companies in the international
marketplace like Tesco and Marks and Spencer focus on developing lean management to gain
desired success in market. The organisations like Walmart and ASDA also uses this approach in
order to expand and gain growth in marketplace. Lean management and its concepts like cost
differentiation helps a company to increase revenue and turnover.
TASK 2
Organisation and description of role of operations manager( product and service and target
customers)
The operations manager is backbone of a company, who helps it to achieve major
organisational targets in a precise manner. Main role of operations manager in a business entity
is to develop control and supervision over different activities. Operations manager is also liable
for utilising resources in an optimum manner in order to gain competitive advantage. The
operations manager also play an important role in developing best quality of products and
services (Camuffo, 2018). Most of the successful companies in international and national
marketplace focus on hiring skilled and trained employee in operations management for the
desired business growth. Operations manager also play a key role in developing different
parameters of utilising raw material and human capital.

TASK 3
How the organisation will use lean management
It is important for a company like Toyota to use lean management in an optimum manner
for systematic growth of the company. The Toyota should also focus on achievement of goals
and objectives related to customer relationship management in order to lead the marketplace.
Company should use major concepts like consistency and regularity in major operations for long
term growth of the company. It is also important for a business entity to deploy professional
customer relationship system for delivering best services. Also major products and services of
Toyota company are maintained by top level management of a business to develop ethical
practices (Del Monte, 2021). The organisation will take assistance of professional strategic
management to implement best practices related to lean management. In the business world,
Lean management also play a crucial role in development of different operations for systematic
growth of a business entity.
TASK 4
Calculate how long it will take before the BMX bike is available for sale in Alex’s shop. That is,
what is the Lead-Time between Alex placing the order with her manufacturer and being
able to display the item for sale in her shop
The time period for delivery of a product is essential to be calculated in a precise manner
for growth and development of the business. Lead time is calculated by operations management
in a specified manner using professional calculation techniques. Major business organisations
like Marks and Spencer take the advice of board of directors, when they prepare strategy related
to value delivery. In the case of BMX bike, the total time taken to deliver the product will be ten
weeks in order to develop the services. This is a major long time taking process which will help
the company to deliver bikes on a major waiting period (Hihnala, 2018). The BMX should take
assistance of operations management in order to develop products on time. Also the company
will take help of labour and manpower to develop products and services. Most of the global
companies take into account advice of marketing management in order to develop perfect
marketing plan which is useful for long term growth of the company. If the customer, waits too
long then it can impact on major operations of the company. Many business firms try to deliver

best and effective services with the help of senior level management to maintain precise business
operations.
What will be the week number when the Bike can be displayed
It is also important for a company to deliver bikes on time which majorly helps it to
achieve different organisational objectives. The time period taken for bikes to be displayed will
be nine weeks. In majority of business, it is important to focus on practices that are effective in
timely delivery of products and services for market growth. In the case of BMX bike, the display
should be done in an effective manner for sustainable growth (Kaufmann, 2018). The company
should also take into consideration quantitative techniques that are used in operations
management. The quantitative techniques also helps a business entity to develop products on
time. This is the major responsibility of a company to deliver optimum utilisation of resources
for systematic growth. Business organisation should adopt qualitative practices also in order to
maintain desired quantity in products and services. The successful business organisations like
Marks and Spencer includes operations management in a professional manner for delivering
effective business practices.
Estimate how the Lead Time be increased if the bike parts came from Italy, or from China
The lead time in delivery of different products of the company should be increased with
the help of stable operations. In order to gain desire lead time, it is essential for a company to
take lead edge which is necessary for business development (Schonberger, R.J., 2019).. The
ways to increase lead time are mentioned below:
 Operations management- The operations management is a major body of the company
which helps it to produce effective resources on time. The human manpower in a
business is managed by operations management and it also increases the organisational
and employee productivity (Obwegeser, 2019) Companies should take support of
operations management for performing all operations in an effective manner. Companies
should also take advice of board of directors to formulate major decisions related to
operations management.
 Supply chain management- In order to increase lead time, the exporting operations and
supply chain management should be managed properly. The company should focus on
hiring skilled workers in logistics management for long term growth of the company. In

order to gain competitive advantage a company should always prefer the support business
development.
 Customer relationship management- The management of customer relationship is most
important in the field of maintaining operations. A business firm can also take help of
information and technology, in order to perform major business operations with
consistency. A company can also deliver the use of professional approach in order to
remain competitive at the marketplace (Obwegeser, 2019). The companies should also
use long term framework and management models to develop customer relationship
management. It is also major duty of a business to gain growth in terms of customer
relationship management to increase lead time in a significant manner. Major companies
focus on developing customer attention for a specified time frame in order to increase
their satisfaction.
 Strategic management- The strategic management of a company should be prepared in
advance for developing major business plan. In order to increase lead time associated
with the operations, it is important for the company to take help of strategic management
(Vlachos, 2019). The strategic management helps the company to deliver best business
practices which helps in increasing time frame for goals and objectives.
 Supervision and control- This is the major step which should be taken by companies in
order to increase lead time attached with operations. Companies should also take into
account supervision tools in international marketplace for effective business growth
(Parkhi, 2019). The companies should control operations management in order achieve
short and long term objectives.

CONCLUSION
In the functioning of a business at the marketplace, it is important for a company to
deliver best value in products and services in order to expand operations. The above discussion
concludes that most of the successful business entities take assistance of professional strategic
management for developing strategy. This project concludes the importance of operations
management in a company to develop quality production in a set period of time. The above
report also concludes that in the era of stiff competition between different companies, it is
necessary for a firm to take advice of strategic and top level management.

REFERENCES
Books and Journals
Abdallah, A.B., Dahiyat, S.E. and Matsui, Y., 2018. Lean management and innovation
performance: Evidence from international manufacturing companies. Management Research
Review.
Alkhaldi, R.Z. and Abdallah, A.B., 2019. Lean management and operational performance in
health care: Implications for business performance in private hospitals. International Journal of
Productivity and Performance Management.
Bhattacharya, A., Nand, A. and Castka, P., 2019. Lean-green integration and its impact on
sustainability performance: A critical review. Journal of Cleaner Production, 236, p.117697.
Camuffo, A. and Gerli, F., 2018. Modeling management behaviors in lean production
environments. International Journal of Operations & Production Management.
Del Monte, C., Zanchi, M. and Gaiardelli, P., 2021, September. Exploring the Link Between
Lean Practices and Sources of Uncertainty in Supply Chain. In IFIP International Conference on
Advances in Production Management Systems (pp. 748-757). Springer, Cham.
Hihnala, S., Kettunen, L., and Tiirinki, H., 2018. The Finnish healthcare services lean
management: Health services managers’ experiences in a special health care unit. Leadership in
health services.
Kaufmann, G., 2018. Aligning the concepts of Lean Management and Value-based Management:
fostering a shared understanding between operations and financial functions at the system
level (Doctoral dissertation, University of Portsmouth).
Obwegeser, N., T. Nielsen, D. and M. Spandet, N., 2019. Continual process improvement for
ITIL service operations: A lean perspective. Information Systems Management, 36(2), pp.141-
167.
Obwegeser, N., T. Nielsen, D. and M. Spandet, N., 2019. Continual process improvement for
ITIL service operations: A lean perspective. Information Systems Management, 36(2), pp.141-
167.
Parkhi, S.S., 2019. Lean management practices in healthcare sector: a literature
review. Benchmarking: An International Journal.
Schonberger, R.J., 2019. The disintegration of lean manufacturing and lean
management. Business Horizons, 62(3), pp.359-371.
Vlachos, I., Siachou, E. and Langwallner, E., 2019. A perspective on knowledge sharing and
lean management: an empirical investigation. Knowledge Management Research & Practice.