PPMP20009 Leading Lean Projects: Lean Project Implementation

This report details a lean transformation project using the Spice Temple restaurant as a case study. The project prioritizes improvements by addressing issues such as inequitable decision-making and poor conflict resolution skills within the team, utilizing agile tools like Binfire and Leankit Kanban to enhance workflow and track task allocation. The report includes a current state value stream map identifying bottlenecks in the food ordering process, specifically in the menu request and food preparation stages, recommending lean management tools for efficiency. Risk management strategies address insufficient cash flow and aim to leverage opportunities like reduced bottlenecks through workflow reorganization and investment in resources. Best practices for lean leadership, such as encouraging accountability and fostering continuous improvement, are emphasized to maintain lean systems after implementation. Quality control tools like ClickUp are suggested for task management and data gathering to improve quality and efficiency.

PPMP20009 Leading Lean Projects
2022 Term 1
PPMP20009 Leading Lean Projects
Assessment 2 Part 2
Tutor : [Insert tutor name]
Tutorial : [Insert tutorial day and time]
Team Details: 1 . S a n i d h y a P a r d e e p B a r o t - 1 2 1 7 5 9 3 5
2 . M u n k h s a r u u l G a n s u k h - 1 2 1 5 4 3 4 1
3 . A s m i t a R i j a l S u b e d i - 1 2 1 4 2 9 4 6
4 . K h i n e Z a r M i n H t e t - 1 2 1 2 8 6 6 4
NOTE: Question 1 will be completed in week 6 tutorial and questions 2, and 3 in week 7 tutorial.
Project Prioritisation
Q1. (2 marks – Complete in the Week 6 Tutorial)
Decide as a team which of the proposed lean transformation projects your team will work on.
Outline how and why your team chose the specific project. Response should not go over the page.
The Case Study Title Walk through SPICE TEMPLE: Case Study
Case Study Author (Name and student
number)
Sanidhya Pradeep Barot- 12175935
Prioritisation process (How and why specific case study was chosen.)
When we initiate work on any project first thing, we look for is the growth and the learnings which
we will be getting, crucial for the team’s growth. After further discussions and goal setting to
enhance the productivity within the setup we took next step which is to design a blueprint for
better understanding. Thus, we worked to build a blueprint for the Hospitality industry, and I did a
comparative market analysis taking different restaurants from various segments. We made a plan
to get diverse set of data by visiting the restaurant and connecting it with multiple times so that
we can get perspective about the tools/techniques required to increase the productivity. We
chose Spice Temple Restaurant to conduct a Gemba walk based on the discussion with the
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PPMP20009 Leading Lean Projects
manager.
Agile tools and techniques for productive teams
Q.2 (2 marks – Complete in the Week 7 Tutorial)
Identify the two top two issues that you believe may hinder working productively as a team on this
assessment and provide an example of how each of these issues might eventuate.
Student Name and Numbers of those present during the tutorial:
Team Issues Example of how the issue might eventuate.
Inequitable Decision Making In team we found that one team member was
taking more responsibility than others and
control decision-making. By democratising
workflow and guaranteeing that all members
can contribute equitably, we can overcome
inequitable decision-making procedures. So
that end goal can be achieved looking at the
overall productivity.
Poor Conflict Resolution Skills As team we collaborate toward common goals,
we may confront conflict. It's critical that all of
us know how to resolve conflicts and move
forward together. This can be difficult without
dispute resolution skills. To overcome this
obstacle, we practised resolving disagreements
together in real time using a predetermined
approach through focused professional
development sessions
Q.3 (2 marks – Completed in the Week 7 Tutorial)
Identify two Agile tools or techniques and discuss how your team will use them to address the issue
you have identified in question 1. (2 marks)
Agile tool / technique How your team will use the tool / technique
Binfire We utilized the Binfire online platform to keep track
of the tasks allotted to each team member. Virtual
team planning, monitoring, and project
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PPMP20009 Leading Lean Projects
coordination could be done more efficiently with
this tool.
LeankitKanban It improved workflow by allowing us to see our
work and process, to plan and manage our
work, to collaborate more effectively, and
interface with other systems. This tool was
helpful in eliminating wastes and improving
overall productivity which we decided to work
upon.
NOTE:
Questions 1-3 completed in week 6 and 7 tutorial class
Make sure that you seek feedback from your tutor during these sessions.
Final Submission (All Questions completed) in Week 11
The final submission in week 11 is to be submitted as the original Word document
(PDFs will not be able to be uploaded for the Week 11 Submission).
The marks for all questions will be provided after the final submission.
Q4 (a) (4 marks) Reflect and comment on your experience as a team in relation to the issues you
noted in question 1 and the tools you suggested you might use to address them in question 2.
In your response you should discuss whether the issues arose, and if so, how did you as a team
address them and the outcome of that. If the issues did not eventuate, discuss why you think that
was the case with reference to the use of the tools and anything else that the team feels relevant.
NOTE: This question should be attempted just before submission and is not to exceed 250 words.
On commencement of the project, we decided to map everything for which essential was to keep a
track of all the steps taken in direction of achieving our goal. By increasing productivity of the
process, and to map everything aligned to our goal we made a business blueprint having all data
which we collected from market analysis and all stakeholder’s part of this setup. After working for
a while over the project there are few findings which we get, showing lack from our side are –
inequitable decision making and poor conflict resolution skills which we identified and worked to
correct it as soon as possible. Moving forward there is a need to increase our pace over the process
and to look for best results. In order to do it, the crucial step was to adopt best practices and agile
tools helpful in getting desired results. We utilized two agile tools – LeankitKanban and Binfire,
which not only allowed us to keep track of the tasks allotted to each team member, team planning,
monitoring, and project coordination but also broaden our area of focus on improving work flow by
allowing us to see our work and process, to plan and manage our work, to collaborate more
effectively, and interface with other systems. The tools were helpful in eliminating wastes and
improving overall productivity which we decided to work upon.
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PPMP20009 Leading Lean Projects
Q4 (b). (2 marks).
Provide evidence of where (during the completion of the assessment) the team has used the
tools/techniques discussed in question 2, e.g., a copy of the completed tool, photos of the team
using the tool/technique, links to video of team using tool/technique etc.
[Use this page to insert evidence]
Value Stream Mapping
Q5. (5 marks) Develop a current state value stream map. Indicate on the map where value could be
improved. Discuss where and how value could be improved referring back to the Value Stream Map.
The response should not go over one page.
[insert VSM and associated discussion – ensure that the entire map is visible]
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Process
Total Time = Work Time + Wait Time = 40 mins
Value Added Time = Work Time = 8 mins
Value Chain Efficiency = Value Added Time / Total
Time = 8/40 = 20 %
Customer
Ask For Menu Place Order Send to Kitchen Food Preparation Food Serve
Identifying Gap and Recommendation
Ask for Menu and Food Preparation channel can be observed as bottleneck for the process,
during this time customer has to wait unnecessarily which eradicates the efforts made during
the Work Time by the company.
In order to enhance the process, Spice Restaurant need to use lean management tools to
maintaining a regular routine. Meal prepping is most effective when done on a regular basis.
Choosing the right recipe combination choosing the appropriate recipe combination will help
you become more efficient in the kitchen. (Garg et al., 2022)
Current Process State – Food Order in Spice Restaurant

PPMP20009 Leading Lean Projects
Risk Management
Q6. (2 marks) Identify a negative risk (threat) and a positive risk (opportunity) in relation to the lean
transformation project and develop respective mitigation / leveraging strategies, for each.
Risk description Mitigation/Leverage Strategy
Threat Insufficient Cashflow - We did
primary research and get to
know that many new owners
may make mistakes such as
underestimating the amount
of time it takes for a
restaurant to establish itself
and to become profitable.
While starting expenditures
can be high, failing to raise
enough financing can be
disastrous (Yadav et al., 2018)
Cash Flow Forecast: As per analysis
done by our team we evaluated. In
order to mitigate this risk, the cash
flow forecast provides a clear view
of the cash flow before it is spent,
allowing to better manage it
Opportunity Reduced Bottlenecks - We
analyze the process up and
down to reduce the
bottlenecks which could derail
a workflow or make meeting a
deadline impossible
Reorganization of the workflow,
investing in people and equipment,
improving the capacity of the
process. (Yadav et al., 2018)
Best practices for lean leadership
Q7. (4 marks) Identify four best practices that you believe will support lean leadership for the
project and help maintain the lean systems after their implementation, justify your answer.
Best practice Justification
Encouraging the subordinates and In day today practice leader must
5
1 Person
Work Time = 1
min
Wait Time = 10
mins
1 Person
Work Time = 1
min
Wait Time = 5
mins
2 Person
Work Time = 1
min
Wait Time = 5
mins
1 Person
Work Time = 4
min
Wait Time = 10
mins
1 Person
Work Time = 1
min
Wait Time = 5
mins
10 mins
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PPMP20009 Leading Lean Projects
making them accountable for their
work
assist his team members in learning
by doing and strengthening their
abilities to solve problems on a
daily basis
Creating an Environment of
Continuous Improvement
To effectively practise Lean
management, the leader must have
faith in his team on its abilities,
knowledge, and experience. This
necessitates employing capable,
determined members, providing
each other with the tools needed to
succeed. these practices lead to
seeing imperfections and mistakes
as opportunities for growth,
accepting setbacks as part of the
learning process, and feeling
confident in achieving goals.
Commitment to the system To convince the team members
that the company is heading in a
right direction, the leader must be
fully aware of how the lean changes
are to be made and how those
changes will improve the company.
Providing constructive feedback on
regular basis
Leader must give credit whenever
they surpass the expectation and
alert them when their performance
start to drop.
Quality control tools for Lean
Q8. (4 marks) Identify two quality control tools for Lean and discuss the benefits of each in the
context of the issue/opportunity being addressed in the project. (e.g. improving quality, efficiency
etc.) and support your response with specific examples on how the tools would be implemented.
Tool Benefit Implementation
ClickUp it acted as a valuable standard for
effortless task management
After gathering data, we looked
for the tools that can set a new
standard for delivering tasks and
measuring daily growth within the
restaurant. The tool not only
helped us in managing the tasks
but also to get an overview of the
completed tasks, tasks in
progress, and dependencies. This
resulted in analysing the gaps in
the current system of the
Restaurant and improve the
process efficiency
Kanban It acts as a way to prioritize our
work, manage multiple projects,
We implemented
Kanban which
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PPMP20009 Leading Lean Projects
and make our work processes
more efficient. It also helped us
manage multiple workflows
performed in restaurant on daily
basis
significantly
increased the task
management and
work prioritization,
much needed for
the restaurant in
order to enhance
their speed, and
effectiveness and
lower the waiting
time for customers.
(Sebastian, 2021)
We implemented
the tool following
the below steps:
 Created a
timeline for
workflow
 Customized
the Kanban
board and
card to
analyse the
growth
Retrospective
Q9. (3 marks) Complete a retrospective on how you performed as a team. Document
what went well, what could be improved and what actions could be taken to
leverage/mitigate these in future group assessments.
What went well? •Right people with right skills and
right knowledge
•Timely follow of information which
helped in precise decision making
•Routine assessment of the project
•Exceptional teamwork and
collaboration
What could have been improved? We found that major work is needed
at decision-making and improved
resolution skills which is crucial in
implementing Integrated Lean
Management Practices in real-time
scenarios and to make effective goal
plans
Leveraging/mitigating actions  We conducted workshops
with the team members
keeping everyone’s schedule
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PPMP20009 Leading Lean Projects
in mind. This helped us to
manage time efficiently and
also avoid missing tasks
• We focused and analysed the
external factors as well as the
internal factors that hinder the
working of the project and found out
the need to keep some cash aside for
meeting the crisis in the near future
References
Gao, S., Bao, J., Li, R., Liu, X. and Wu, C., 2021. Drivers and reduction solutions of food waste in the Chinese
food service business. Sustainable Production and Consumption, 26, pp.78-88.
Garg, H. and Purohit, S.R., 2022. Sustainable Value Stream Mapping in the Food Industry. In Smart and
Sustainable Food Technologies (pp. 393-413). Springer, Singapore.
Orynycz, O., Tucki, K. and Prystasz, M., 2020. Implementation of lean management as a tool for decrease of
energy consumption and CO2 emissions in the fast food restaurant. Energies, 13(5), p.1184.
Sebastian, L., 2021. Sustainable Lean production model through alliance model in food industry.
Yadav, G., Seth, D. and Desai, T.N., 2018. Application of hybrid framework to facilitate lean six sigma
implementation: a manufacturing company case experience. Production Planning & Control, 29(3), pp.185-
201.
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