A Comprehensive Lean Project Management Plan for FIFA World Cup 2018

This essay examines the application of lean project management principles to the FIFA World Cup 2018. It begins by introducing lean thinking and its importance in meeting customer requirements, particularly in a large-scale event with global attention. The essay then identifies and elaborates on the Voice of the Customer (VOC), Critical to Customer Requirements (CCR), and Critical to Quality (CTQ) parameters within the context of the World Cup. It discusses challenges such as data gathering and standardization. The essay further explores problem mitigation, including identifying customer needs and drivers, and the assumptions made during the project. It also outlines a continuous improvement plan, addressing identified problems and actions taken. Finally, it identifies the project management methodologies to address the issues and important points to host such a huge internationally acclaimed Sporting event. This essay also includes the implementation of lean project management on this International Sporting event and would be identifying the detail processes according to the project management methodologies prescribed in PMBOK, Prince2 and Lean Six Sigma.

Running head: LEAN PROJECT MANAGEMENT
Lean Project Management
Name of the Student
Name of the University
Author Note

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Introduction
Lean project management is a concept in which lean thinking is absolutely essential.
Lean thinking can be defined as delivering a project in such a way that all the client’s
requirements are met properly. Immersive sports event like FIFA World Cup 2018 has the sole
focus grossed on to the management of the process and this has to have a control on the entire
working of all the aspects of project management methodology to make sure that every aspect of
the project for conducting the FIFA World Cup 2018 is working according to the ethical
standards and working standards of a worldwide renowned sports event (Verzuh, 2015). For the
FIFA World Cup 2018 the lean project management would not only have its sole priority on
delivering the project according to the same plan but also this would have in mind that lean
project management is included in every aspect of it so that the Expectations of the customer are
meant for indulging in the concept. This is a big platform for sports event and that is why it
receives International focus from the entire population of the world (Tenera & Carneiro, 2014).
Therefore the operation standards that are delivered according to the client’s requirements needs
to be much higher in comparison with the traditional methods of project management. Since this
project has to involve the attention of the entire world huge amount of dedication is required in
this project in case of lean thinking to make sure that all the aspects of project management and
handling subsequently as per the customer’s needs.
Therefore this entire lean project management plan focusing on FIFA World Cup 2018
would address the issues as well as the important points to host such a huge internationally
acclaimed Sporting event. Therefore the important aspects of lean project management for this
particular event that will be voiced in this essay would be the VOC all the voice of customer, the
CCR all the critical to customer requirements and the CTQ all the critical to quality parameters.

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The implementation of lean project management for FIFA World Cup 2018 would be depending
on this particular factors and also will be identifying the root causes of the problems according to
the factors that creep wild organizing committee is hosting the event. This will further be
followed with a continuous improvement plan for the lean project management and also the ways
by which core competencies should be maintained throughout the process. As a result this essay
will have a complete idea about the implementation of lean project management on this
International Sporting event and would be identifying the detail processes according to the
project management methodologies prescribed in PMBOK, Prince2 and Lean Six Sigma.
Identification of the root causes of the problem
VOC: This is a concept that gets related according to the different aspect of data
gathering based on the requirements of a client that has been specifically pointed out in a project.
The problem that has been identified for measuring the voice of a customer in the FIFA World
Cup 2018 is its massive size. Given the fact that is used in its span as well as time period, data
gathering for making out the requirements of a client is not at all easy since customers received
from every corner of the world. Gathering this information and processing them at the same time
for the project is a huge problem (Rolstadås et al., 2014). Gathering of data is extremely
important in this matter but the extension of this event is so enormous that lean thinking has to be
implemented behind this project. There is also a risk factor associated with the voice of customer
since there is a chance that gathering of data can be mishandled or be commenced in a wrong
way.
CCR: In Lean project management for the FIFA World Cup 2018 the phase of critical to
customer requirement is directly related to the standardization of the services provided to the
customers (Machado et al., 2017). The specific portion relates to the customer requirement that

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changes randomly throughout the turn of events during the entire Period of the sport. Since the
physical time span of the FIFA World Cup 2018 is used it is a possibility that during this time
frame the matches that are going to take place go through lot of different phases and with these
changes occurring in the event the customer also changes the requirement from time to time.
Therefore Avast project like FIFA World Cup 2018 should have a standardized operation
management maintained related to the randomly changing requirements of the customers. For
CCR, this is the phase where all the stakeholders related to FIFA World Cup 2018 actively get
involved in data gathering to maintain a standard of the project delivery (Orzen & Bell, 2016).
The stakeholders gather data from the stakeholders gather data initially from the clients and then
monitor the satisfaction level of the customers with the help of gathering the requirement and
feedback from the customers again at the end point (Sunder, 2016). This lean thinking on CCR
for FIFA World Cup 2018 measures data gathered from the customers according to the
requirements from the initial to the final phase of the games so that the level of satisfaction can
be measured.
CTQ: In this aspect of FIFA World Cup 2018 quality of service is measurable according
to the deliverables provided to the customers according to the requirements. Two important
factors that are directly involved in this matter is the deliverables to the client and evaluation of
that service provided (Sohi et al., 2016). This aspect of the lean project management includes the
introduction of Six Sigma since there can be indistinct features noted in a customer satisfaction
due to the random changes and the inability of the organizing committee to meet the needs of the
customers according to the changes. The quality of the parameter needs to be maintained in this
case with the implementation of Six Sigma lean thinking.

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• Choosing the mitigating application of the problems with appropriate tools and
techniques
The lean project management for a successful posting of the event for FIFA World Cup
2018 there is a need that different experts be consulted to have a plan for mitigating the problems
that are associated with the event (Nicholas & Steyn, 2017). After consulting the different project
management experts the following concepts are expressed in details that would help in
mitigating the problems that has been noticed in the FIFA World Cup 2018 Lean project
management:
Identification of the need of the customer: The key priority of this event for hosting the
FIFA World Cup 2018 is the requirement of the customers that needs to be maintained right from
the very first stage of the project initiation (Holweg & Maylor, 2018). This is a particular face
that the stakeholders of the FIFA World Cup also takes interest in while organizing to registered
what the customer actually needs from the organization committee. It may offer that during the
entire span of the event there are few requirements that needs to be changed as per the needs of
the customer. For example if a customer's favourite team is not in the game anymore it may
mean that the customers would no longer be associated with the event but this is a challenge to
the organization in implementing lean thinking to the event so that the customer would still be
interested in even after his or her favourite team is not in the game anymore (Irina et al., 2016).
Therefore the requirement of the client is subjected to see that changes where a requirement
might need a little changes or sometime it can be absolutely discarded even. Thus, it is required
that the exact needs of the customers we identify so that for the problems can be mitigated and
there would not be any risks of low standard of project management.

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Identification of the drivers: Drivers are such an important tool during the project
management methodology that it makes sure about the strong points in a project management
and also points of the weak aspects of a project management methodology. This is a phase where
it needs to be pointed out that witch project management methodologies applied so far would
take the project forward and which should be discarded for their weak feedback. When value of
the services provided to the customers are qualified then identifying the drivers are easier
(Furterer, 2016). For example, if a customer asks for a certain requirement that has not been
delivered to them properly then the methodology by which the services has been delivered can
be identified as a weak aspect and therefore it should be discarded. In the similar way the method
by which another requirement delivered to the client which has a high positive feedback can be
utilised to enhance further so that a set standards is maintained throughout the entire Sporting
event.
Requirement relating to the management of the identified sectors: Meeting the
requirements of a customer is essential but also it is not intelligent foreign organizing committee
to make Ready availability of every single requirement or need that the customer puts forward
(Carvalho, Patah & Bido, 2015). For example FIFA World Cup 2018 is not housing the entire
Sporting event including numerous matches but also has a huge number of sponsors from
different varied industries coming together. Therefore a customer cannot be made to utilise all
the resources that the event possesses only for the sole requirement of meeting the needs
(Conforto et al., 2016). It needs to be identified intelligently what exactly should be utilised from
the resources to provide services to the customers and if a customer cannot be provided the
service they should also be clearly stated about the reasons why the particular services is not
being able to handed over to them.

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• Assumptions made
The assumptions that are made for the lean project management of FIFA World Cup
2018 are as follows:
 The data obtained from the clients as per the requirements and the entire event are
certain.
 The actual requirement of the customers are stated by the stakeholders and high
official of the organizing committee of FIFA World Cup 2018 (Cooper, 2017).
 There has been a long of complaint setup that steps the problems that the
customers had with the organizing committee about different products and
spanning over the entire period of the runtime of FIFA World Cup 2018.
 The data has been gathered from different sectors according to the requirement of
the clients even from the venue of the Sporting events and the players included.
 There is an open end for the need of communication between the customer and
the organizing committee of the FIFA World Cup 2018.
Continuous Improvement Plan
• Problems identified
The main identified problems in managing the project for FIFA World Cup 2018 certain
points have been gone through.
First and foremost the spread of the entire FIFA World Cup 2018 is much more
compared to the organized FIFA world cup in the previous times. The number of sponsors that
the event has gathered is much more but still it was seemingly becoming less because of the

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implementation of so many clients that the organizing committee have to serve (Dabestani et al.,
2017). Therefore size of the entire event including the clients the financial sponsors and the time
span of the event had been a major factors where problems has been identified. These are the
reasons due to which the organizing committee had found it difficult to any lean project thinking
in the entire project plan.
• Actions Taken
Focus on the customer: For the lean project management for FIFA World Cup 2018 the
primary focus has been given to the customers since they are the priority in this particular case.
Stakeholders of the organizing committee for the FIFA World Cup 2018 also comes forward in
this matter to take control on the initial requirements at the customer and makes so that there
should be no stone unturned in the ability of the organizing committee in pleasing them
(Browning & Ramasesh, 2015). It is quite justified according to the lean project management
that the needs of a customer are focused on as based on that the standard for the entire event is
set.
Focus on the value: Value is maintained on the service provided to the customers for
every aspects for an event like FIFA World Cup 2018. The process of measuring the value of
services provided to customer is based on this provision of services therefore it had not been
taken as a second resort (Hattab & Hamzeh, 2015). Everything provided to the customers
according to the needs must be at the top of 8th standard science FIFA World Cup 2018 grab the
attention of the entire population of the world as it is an international sports event. The relevance
is found for this reason about the services provided to the customers so that the best possible
services can be provided to meet the needs of the customer keeping in mind that the resources
should also be utilised in an intelligent manner.

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Agility: Agility depends on changing the entire methodology of a particular task
according to the requirements of the client. Since it has been mentioned earlier that FIFA World
Cup runs through the entire world and over a span of a very long amount of time it is quite
natural that the requirements of a client are subjected to random changes (Basu, 2017). Thus, the
services that are about to be provided to them would be flexible enough to house the changes that
are required when the customers ask for them.
Visibility: Visibility of the services is the key point for making the services provided to
the customers be quantifiable. This means that proper recording and monitoring of the lean
project management methodology applied to every customer in FIFA World Cup 2018 need to
be documented well and monitored throughout.
• Resources required
The resources that are required for having a valuable standardized form of lean project
management for FIFA World Cup 2018 has few aspects (Brioso, 2015). All of the aspects that
are required as a resource for the lean Project Management process for the entire sports event
focus is entirely on serving the customer right. This is because fall in project management the
sole priority is the focusing on the customers so that they would not be this place during the
entire Sporting event time span.
Competencies
• Business and Strategic Management
Time and money is one of the two most important aspects of the FIFA World Cup 2018
and maintaining a strategic management is required as a core competency to maintain the
business as well while hosting FIFA World Cup 2018 (Dave et al., 2016). The organizations lean

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project management would only the competent level if less money is invested in more time and
much more return of investment is required in less time.
• Technical Management
The techniques applied for the lean project management should be maintained well. This
is because with the help of these techniques the proper project management methodology with
lean thinking will be applied to FIFA World Cup 2018 to make it a successful event buy meeting
the requirement of the clients as well as making more money for the organization with the return
on investments (Anholon & Sano, 2016).
• Leadership
Channelizing the workforce in a proper way leading them to the right direction of
providing the customers with the best possible solutions and services is the leadership quality
that is required in this project for handling a massive events like the FIFA World Cup 2018.
Conclusion
Concluding the entire is say it can be finally said that the views by which a lean project
management has been done on a huge event like the international FIFA World Cup 2018 is
bound to Grab public attention all over the world as it is a sports event celebrated all over the
world. Therefore it is highly recommended that lean thinking in a business would definitely be
implemented in this case because the first and foremost priority of lean thinking for this
International event is meeting the requirements of the customers. Getting the aspect of large
event like FIFA World Cup 2018 in project management it must be kept in mind that the
customers at the primary factors for driving the entire project. To ethically think it is also
necessary that all the aspects of this you Sporting events such as the voice of the customer the

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critical to customer requirements and the critical to quality parameters are met. Therefore this
entire lean project management plan focusing on FIFA World Cup 2018 would address the issues
as well as the important points to host such a huge internationally acclaimed Sporting event.
Therefore the important aspects of lean project management for this particular event that will be
voiced in this essay would be the VOC all the voice of customer, the CCR all the critical to
customer requirements and the CTQ all the critical to quality parameters. The implementation of
lean project management for FIFA World Cup 2018 would be depending on this particular
factors and also will be identifying the root causes of the problems according to the factors that
creep wild organizing committee is hosting the event. This will further be followed with a
continuous improvement plan for the lean project management and also the ways by which core
competencies should be maintained throughout the process. As a result this essay will have a
complete idea about the implementation of lean project management on this International
Sporting event and would be identifying the detail processes according to the project
management methodologies prescribed in PMBOK, Prince2 and Lean Six Sigma.

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