Individual Report: Communication Barriers at LearnEnglishUK Analysis

This individual report examines communication barriers within the context of LearnEnglishUK, an educational institution. It begins by outlining general theories of organizational communication, including critical theory, information theory, post-positive theory, and groupware theory, providing a theoretical framework for understanding communication dynamics. The report then evaluates specific barriers at LearnEnglishUK, such as student dissatisfaction stemming from environmental factors and infrastructure issues, communication gaps between students and authorities, lack of transparency and trust, differing communication styles, and cultural and language differences. Strategies to overcome these barriers are proposed, including clarifying ideas before communication, being aware of language and tone, practicing active listening, ensuring proper feedback mechanisms, and promoting cross-cultural sensitivity. The conclusion summarizes the importance of implementing these strategies to resolve conflicts, build trust, and facilitate effective communication within the institution. The report draws upon various academic sources to support its analysis and recommendations.

PROJECT 2 : INDIVIDUAL REPORT

Table of Contents
INTRODUCTION...........................................................................................................................3
General theories of organisational communications........................................................................3
Critical theory.........................................................................................................................3
Information Theory................................................................................................................3
Post-positive Theory...............................................................................................................4
Groupware Theory..................................................................................................................4
Evaluation of barriers of communication at LearnEnglishUK........................................................4
Dissatisfaction in university in any form................................................................................4
Communication gap between student and authority..............................................................4
Lack of transparency and trust...............................................................................................5
Style of communication..........................................................................................................5
Differences in the culture and language.................................................................................5
Strategies to overcome this barriers.................................................................................................5
Clarify the ideas before communicating.................................................................................5
Being aware about the different language, content and the tone of the message...................6
To be a good listener..............................................................................................................6
Ensuring proper feedback.......................................................................................................6
Being sensitive for cross-cultural...........................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Communication is the way to interact with others which can understand by the both
parties. It may be verbal or written which includes the spoken or written. It is one of the most
part in which one can share their words or expression which can easily be understand by the
another one. Business communication refers to the exchanging the information in order to
promote the organisational goal or objectives for increasing the profitability of the organisation
or company. In this discussion, it is going to discussed about the students complaints and about
the measures which will be taken by LearnEnglishUK for getting overcome from this. It will also
be discussed about the organisation communication theories, barrier of communication in given
institute and about the strategy which will help them to overcome form such barriers (Chawinga
and et. al., 2016).
General theories of organisational communications
All the business structure follows the communication theories in their business which are
able to give the information about the culture of that organisation whether it is small or big
organisation. When one is familiar whit the organisational tradition approaches then one is able
to decide that which theory suits form the company or organisation.
Critical theory
This theory refers to the organisation conflict which is natural for any organisation. In
this employees of the company tends to resists the managers along with department competes for
the influence and budgets. Higher management need to motivate the lower management who are
getting regularly losing the motivation. Here, in this stage the communication is very helpful in
resolving such conflicts, encouraging employees to do more and which also prevents the
problems between the groups of people which leads to increasing the reduced performance in
work under the single goal (Hosseini and et. al., 2017).
Information Theory
It concern with the travelling of the information with the fewer mistakes. Generally, the
information when starts to follow from one to another person is getting change from person to
person. When one is able to see the information by understanding the information theory, then
one will be able to manage the massage in the way that there could not any alteration in the

massage. It should also be confirmed that the massage which one is getting is the original
massage which don't having any change in its sense or meaning.
Post-positive Theory
It refers to thinks that the order is natural condition in any of the organisation. There is an
assumption in the organisation that order is able to treat the conflict, insubordination as
unacceptable occurrence and the misunderstandings. This theory says that the massage should be
in form that one is able to obeying the rules with working together in the smooth manner. This is
one of the theory which is used by the organisation as a communication theory (Pridmore and et.
al., 2019).
Groupware Theory
In this theory it suggests that, communication old lines should change along with the
latest technology comes. In this using the latest technology one is able to sent their or
organisation al massage tot he other employees of the company which need to follow up in just
little time. The rumours can be spread with the employees of the organisation which is the not
good for the organisation. This helps when the change in policy which is needed to inform the
stakeholder are not able to inform within time due to not having the sufficient time to the
managers.
Evaluation of barriers of communication at LearnEnglishUK
Dissatisfaction in university in any form
In this, student of the LearnEnglishUK are facing some issues about which they have
complained to the institute which is needed to be resolved for providing them the better
environment for their study. The main problem which the student has considered are like noises
of the vehicle during the summer season due to opening the window for fresh air and proper
ventilation, during the winter season due to having the old infrastructure they are not comfortable
in focusing in their study which is also a measure problem and the third one is not having the
proper connections of the Wi-Fi. Such dissatisfaction is there in the mind of the children which
are creating the disinterest in their study due to lack of concentration which leads to the decrease
in the overall learning of the students (Prasanna and et. al., 2018).

Communication gap between student and authority
This is one of the big problem in the educational institute where either student are not
able to clarify their problem to the staff member or the lecturers or the management or lecturers
are not able to properly deliver the information to their students. The LearnEnglishUK need to
finish such gap for the effective communication.
Lack of transparency and trust
The student and higher authority of the LearnEnglishUK need to have faith or trust in
each other for delivering the right information or problem to each other which can able to make
trust and creating the understanding within both of the parties which can be helpful further.
Style of communication
Each and everyone is having different style for the communication which may be direct
or indirect which can said to be in written. This may lead to interpret the meaning accordingly.
The LearnEnglishUK need to have some open conversation to resolve all such issues.
Differences in the culture and language
This is common for the educational institution where student comes form the different
are, geographical places, culture etc. which causes the difference in between their
communication which the institute should prefer any one language which is commonly used
(Koc 2019).
Strategies to overcome this barriers
Clarify the ideas before communicating
It is one of the best strategy to avoid the conflict and dissatisfaction between the
delivering authority and the audience who are getting the information through the delivering
authority. Before the interaction, they need to be crystal clear about the ideas and information
which they are going to deliver their students. They need to also inform the students that they are
going to discuss regarding this particular issues which is going on and due to this student of the
LearnEnglishUK are getting some problem. So, the students can also help in giving some idea
which may a better idea regarding such problems (Rodriguez and et. al., 2016). This strategy can
help in building the trust between the student and authority or the lecturers of the
LearnEnglishUK. Clarifying the ideas may help the students and the institutional authority to get
the information which can build trust that the progress on their issues are going on.

Being aware about the different language, content and the tone of the message
Everyone know that in the education institution, students comes form the different area
and having some different languages which are not common for all. The information which are
sharing on either between the students or between the student and authorities. The higher
authorities of the LearnEnglishUK, need to get the information about the different culture and
the tone of different place which is must to understand by them for not interpreting the
information or message in negative way (Govindan and et. al., 2020).
To be a good listener
Both the student and lecturers or higher authority of the LearnEnglishUK needs to listen
the information or message carefully which they are trying to deliver. When it is listen carefully,
then one who is delivering the message is able to explain correctly and the listener is able to
understand the information or message positively. This can help the institution to run properly in
good manner.
Ensuring proper feedback
The LearnEnglishUK needs to get the feedback form the student of their institution which
can help them to understand the response of their student regarding any issues or the services
which they need to have better in the future or in present they are having the good one. This
gives the chances to the higher authority to get the information about their services and the
facilities which is in the feedback (West and et. al., 2016).
Being sensitive for cross-cultural
Due to having the different students from the different geographical area, they need to
learn there culture for understanding which can help in not getting misunderstanding and can
also help in not hurting others.
CONCLUSION
From the above discussion, the institute is able to apply any of the strategy which can
help the educational institution to better understand the problem or issues. There is discussion
and evaluation of the communication barrier which are creating problem in the educational
institute. It is also discussed about the strategy which they need to follow in their institute for
overcome form such communication barriers. By understanding the discussion it is easy to
resolve the conflict and creating the trust in the student which can give the advantage to the

institute and the higher authority or lecturers are able to communicate in better way with
delivering the right information or ideas.

REFERENCES
Books and Journals
Chawinga and et. al., 2016. Use of Web 2.0 by students in the Faculty of Information Science
and Communications at Mzuzu University, Malawi. South African Journal of
Information Management, 18(1), pp.1-12.
Govindan and et. al., 2020. Achieving sustainable development goals through identifying and
analyzing barriers to industrial sharing economy: A framework development.
International Journal of Production Economics, 227, p.107575.
Hosseini and et. al., 2017. Sustainability by Information and Communication Technology: A
paradigm shift for construction projects in Iran. Journal of Cleaner Production, 168,
pp.1-13.
Koc 2019. Service failures and recovery in hospitality and tourism: A review of literature and
recommendations for future research. Journal of Hospitality Marketing & Management,
28(5), pp.513-537.
Prasanna and et. al., 2018. Collaboration in humanitarian supply chains: an organisational culture
framework. International Journal of Production Research, 56(17), pp.5611-5625.
Pridmore and et. al., 2019. Keeping an eye on the neighbours: Police, citizens, and
communication within mobile neighbourhood crime prevention groups. The Police
Journal, 92(2), pp.97-120.
Rodriguez and et. al., 2016. Barriers to participation in an online nursing journal club at a
community teaching hospital. The Journal of Continuing Education in Nursing, 47(12),
pp.536-542.
West and et. al., 2016. Implementation of interprofessional education (IPE) in 16 US medical
schools: common practices, barriers and facilitators. Journal of Interprofessional
Education & Practice, 4, pp.41-49.