Analysis of Learning Process in Health and Social Care Settings

This report provides a detailed analysis of the learning process within health and social care environments. It begins by defining the learning process and its importance in the healthcare sector. The report is structured into four parts. The first part discusses various learning theories, while the second part applies Kolb's learning cycle to a case study involving communication with a patient. The third section explores learning styles and the elements that contribute to effective learning development. The final part examines workplace learning plans, including key factors, strategies, and potential barriers to effective learning, offering insights into how to improve staff training and development within the healthcare setting. The report also covers strategies for assessing learning and methods for identifying individual learning needs. The conclusion summarizes key findings and emphasizes the importance of implementing effective learning processes in health and social care to achieve organizational goals.

Learning Process

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in Fact sheet.............................................................................................................3
TASK 2 ...........................................................................................................................................3
1.2 ..........................................................................................................................................3
TASK 3............................................................................................................................................5
Covered in Brochure ..............................................................................................................5
TASK 4............................................................................................................................................5
3.1 ..........................................................................................................................................5
3.2...........................................................................................................................................5
3.3...........................................................................................................................................6
4.1...........................................................................................................................................7
4.2...........................................................................................................................................7
4.3...........................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Learning process is defined as getting fresh or modification in existent action, values,
skills, knowledge, preferences (Blaschke, 2012). It is provided by organisation to their staffs and
employees so that they work in proper and effective manner. The learning process is regarded as
ability which is possessed by animals, machines and humans. As it taken time to learn any new
or different things. This learning process is required in each and every field for better outcomes.
This is on going and continuous process which helps organisation to achieve goal and objectives.
In hospitality sector, it is very important for manager to train their personnel for assisting them.
This report is divided into four parts where in first part, training manager of BUPA care
residential service provides various learning theories to staff for learning in health and social
care. In second part, Kolb learning cycle is used to describe each stage from case study. In third
part, idea of learning style and element which causing effectual learning development is covered.
Lastly, case study for workplace learning plan has discussed along wit various factors, strategy
and others.
TASK 1
Covered in Fact sheet
TASK 2
1.2
According to scenario granted in case study Elma is on work and having conversation
with Mr. Smith who is 90 years old deaf. She has started communication with him and did not
get any reply. After that she moves to staff room and discuss situation with care assistants and
came to know that he is deaf and able to read lips and then she again started her communication.
In this way, they have done communication with each other. In each and every stage, she has
learned various things from him. The learning of Elma is discussed with help of Kolb's learning
cycle. This was formed by David Kolb in 1984 which includes four separate learning styles. This
theory aid individual to learn many things by themselves in effective and efficient manner. They
are described below:
Concrete Experience (Feeling)- This is the style where individuals try and seek new
things which they have learned and put them into practices (Boud, Keogh and Walker, 2013).

This style is irrelevant until put into practices. This can be relate to case study where Elma has
learned new things about patient and try best to solve matter. This learning methods used are
interviews, personality tests, coaching, paired discussion and self assessments. It is very
important to understand concept first and put them into practice so that goal and objectives can
be achieved. In hospitality sector, various issue and problems are arise with patients so it should
be solved in proper manner.
Reflective Observation (Watching)- This is the style where learning is done through
observing and thinking about what happened. Here, Elma has learned about condition of Mr.
Smith from their care taker and started communication with him. Firstly, she has collected data
through analysis and reflection. In order to learn new things various methods are used such as
statistics, quotes, models, stories and background information. In context of health and social
care, each and every symptoms of patients has to be observed in proper manner and think about
it so that correction solution can be find.
Abstract Conceptualisation (Thinking)- In this learning style, there is more thinking
and individual is engage in learning through various models, facts and concepts (Burke and
Noumair, 2015). They are objectives, synthesis, preferring to analyse and putting new
information into theory. From above case scenario, Elma has used such style for knowing more
about patients and helps them. The learning method applied in this style is discussion and
problem solving. This style requires more thinking of each and every symptoms so that proper
treatment can be provided.
Active Experimentation (Doing)- This is the learning style where Elma has learned by
doing and participating. In this style, she has interacted with Mr. Smith for first time but did not
get reply and on second time she got reply. As she has consult with care attendants and came to
know about that he is deaf and understand through lip reading. For such style, individuals should
be open minded and bear new experiences. This style is learned through different methods such
as competitions, role play, brainstorming, group discussion and problem solving. In context of
hospitality sector, there is more doing and participation of patients so that they can get proper
support and care.

TASK 3
Covered in Brochure
TASK 4
3.1
For making better work learning idea, it is very essential for manager to make proper
plans and strategies so that goal and objectives can be achieved (Gan, Menkhoff and Smith,
2015). The various factors which are needed to view at work learning idea are represented
below:
Top Management Support- It is very important for organisation to have top
management support in order to help staff and employees for better work performance. With the
support of top manager, learning plan can be made effectively and efficiently as per requirement
of business for achievement of goal and objectives.
Effective Communication and Marketing- This is also essential factors for making
learning plan at workplace (7 Key Factors for Learning Program Success: A Practical Guide to
Evaluating Training, 2019). They should follow effective channel of communication for
delivering or sending messages or opinion to each others. In order to make consumer aware of
organisation, proper marketing strategy should be followed at workplace so that better results can
be achieved.
Aligning Training Program and Business Objectives- The new worker and staff
should be provided with training programs so that they can attain enterprise outcomes. This is the
important part of learning plan for achievement of better results.
3.2
The other employees and staff learn at workplace through various strategies. There are
various instruction scheme to assist learning of another at workplace are described below:
Cooperative Learning- In this strategy, employees from different parts of world work
together so they should encourage each other for better work performance (Gašević, Dawson and
Siemens, 2015). During training at workplace, learning regarding cooperation should be taught
to them so that goal and objectives can be achieved. This can be done through conducting of
experiments, acting short dramas and others.

Inquiry Based Information Strategy- In this strategy, learner should ask all the
information which is necessary for them to run business (7 Effective Teaching Strategies For The
Classroom, 018). This helps in developing own ideas and improving problem solving skill and
understanding of various concepts. This helps staff to learn new things and enhance learning of
working force.
Behaviour Management- This is the most important strategies for learning plan. All the
working force of organisation should possess good behaviour towards organisation and their
staff. The training is required on frequent basis for improving themselves.
3.3
There are various strategy for giving and assessing learning in hospitality sector at
working place which assist in progress of staff. They are described below:
Apprentice Learning Strategy- The training should be provided for improving HSC at
workplace so that they can assist and support their patients (Goldie, 2016). This helps in
improving progress of staff for better results.
Appraised Portfolios Strategy- There are various activities or portfolios which are
needed in HSC for improving health of user. Here, this can be delivered through training and
appraised for better one which assist learning progress of staff.

Direct Appraisal Strategy- It is also the strategy which focus on delivering and
assessing learning in health and social care at workplace. In order to improve learning progress
of staff they should be motivated for better work performance. This help them for better
outcomes along with improvement in learning.
4.1
There are different obstructions which are faced by administrations while conducting
learning for personnel and service users at HSC. They are as follows:
Competence- This is the barrier which is encounter by personnel and service users at
care home as each and every has their own way of learning that creates problem for business.
Inactivity- Many staff are inactive during learning process that rise hindrance for staff
and users. This barrier lead problem for learning new and unique things.
Training Outlook- This is another barrier to learning for staff and users as training is not
provided appropriately for care home to provide proper treatment.
Manager Commitment- This learning and training is managed by commitment for their
staff and users so in case of lack of manager it is not provided in proper manner. It is experienced
at workplace by working force to provide proper support and help to care home.
4.2
The different method acting which helps in distinguishing learning necessarily of workers
and services users are as follows:
Self Evaluation- In this method, individual do their self evaluation for knowing
themselves (Golledge, 2017). This learning can help them to perform various activities for staff
and services users so that proper treatment can be provided. In case of any issue or error they
rectify it.
Career Planning- This is also important method for individual to plan their career. In
this learning is conducted such as counselling, training for identifying their needs to perform
work in better manner. Therefore, through this methods, learning can be easily identified.
4.3
The individual learning needs are supported through use of various approaches for better
outcomes. They are described below:

Training and Development- The individual should be provided with training and
development programmes for improving them to achieve goal and objectives of business. In this
approach, they can develop themselves and learn their needs for career growth.
Counselling- It is also another approach which assist individuals for supporting their
learning needs. From this approach, they can know about right path for their career goal.
CONCLUSION
From the above report, it has been summarised that health and social has to follow proper
learning theory for achievement of goal and objectives. This assignment is divided into four parts
where each scenario is different from one another. Bloom's Taxonomy of learning is applied in
health and social care to provide training to staff and employees for their users. These learning
theories helps in development of understanding and skills in health and social care. Kolb's
learning theory is explained in order to identify learning in each stage. There are various ways of
learning style which assist individual for positive outcomes. Learning development can be
improved through various factors for achievement of results. Workplace learning plan is
prepared for their staff and users so that they can work effectively and efficiently.

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