SKI4001: Skills for Learning in Care - Report on Development

This report delves into the essential learning skills required in the healthcare sector, focusing on the development of nurses, doctors, and healthcare managers. It examines the key areas of functional development, emphasizing the importance of skills such as teamwork and communication. The report identifies the stressors faced by healthcare managers and proposes recommendations for improvement. A significant portion is dedicated to the reflection on the learning process and the formulation of a personal development plan, utilizing Kolb's cycle of learning to identify strengths and weaknesses. The plan outlines strategies for improving skills like communication, teamwork, delegation, motivation, and time management. The report underscores the necessity of continuous self-assessment and improvement to meet the industry's expectations, ultimately aiming for a better healthcare outcome.

LEARNING SKILL IN CARE

TABLE OF CONTENT
INTRODUCTION..................................................................................4
MAIN BODY...........................................................................................4
Reflection on learning process and personal development plan...............................................................4
Question 2..............................................................................................17
The stressors of healthcare managers.....................................................................................................17
Recommendations.................................................................................................................................18
COCNLUSION.....................................................................................19
REFERENCES.....................................................................................20

INTRODUCTION
Learning skills in care include various skills and medical training of doctors and
healthcare managers through which they can give high class medical facilities and treatments to
employees. This report explains what the key areas of functional development in nurse are and
doctors who healthcare managers are strongly prefer to productively enhance their skills. This
report also explains the key stressors faced by healthcare managers in hospitals, thee challenges
which stop effective medical service on various areas. It also analyses the key programming
services and standards of recommendations which will enable healthcare managers to function
better (Talib,Asjad,Siddique and Khan,2019).This report give detail outlook on various models
in formulation of personal development plan for health managers, doctors and nurses which will
promote them to function better and gain high strong business services.
MAIN BODY
Reflection on learning process and personal development plan
There are a lot of skills which are required in me if I had to have an effective working
career in the health care department. There are a lot of factor which I have to work on so that I
can make the healthcare industry have a better outcome from me and the standards of the health
care can be maintained. There was a lot of problem I had in the health care industry when I did
my internship which is why there are measures which I have to take so that it can improve
myself so that I can meet up to the expectations of this industry. There are a lot of problems I had
to understand in the internship about myself which have to be worked upon so that I can have a
better career in this field which is a very important factor for me. The advantages I have are that I
have a good knowledge about this field and that makes me stay in this field but team work is a
very important factor as well in this field (Warren and et.al., 2016). There are a lot of times when
decisions in the company have to be taken for the benefit of the patients as a team but I have
worked alone or by myself which is why understanding the team is also a very important factor. I
have the right knowledge but I am unable to give attention to details of the situation which is not
good for the patients and can be a problem for me and them which is not a good factor. There has
to be an accuracy of work which is required in this field and if I can not do that then it is be a
huge trouble for me. I must be more organized and this internship made me observe a lot about

myself which needs to be improved so that I can have a better functioning for myself which is a
very essential factor.
Kolb’s cycle of learning
Kolb’s cycle of learning can explain by strengths and weaknesses in health care more
accurately which have to be worked upon so that there is a better functioning. There are four
stages in this model which are concrete experience, reflective observations, abstract
conceptualization and active experimentation.
Concrete experience
From the field work I have done from that I have understood the team work which is
required and the communication skills which are lacking in me. There is not a need of just
knowledge about the field but all the other necessary factors so that there is a better functioning
of myself in this field which is a very important factor for me. There is a lot of mental and
physical pain the patients can be in therefore I have to be patience with them so that I can
comfort them and make them feel better but without having a focused mind I will not be able to
do that. I must have the skills of keeping my personal and professional life’s also separately so
that I can have a better functioning for themselves which is going to be very effective for myself.
Reflective observation
There is compassion in me for this industry because I have studied a lot about this filed
and have been determined to achieve great success in this field which is why I have to make
decisions so that I can improve myself completely which will help be achieve my objectives of
life (Hamuwd, Hussein and Ahmed, 2019). There are plans which is required in life so that the
improvement which has to be done can be done and will give me more confidence which is
required so that I can have a better future for myself in this industry. There are a lot of patients
who do not want to get themselves treated because of the services which they are providing to
them and there is no connection with the patients. It is very important that this factor is worked
upon by me in this industry so that the patients can feel comfortable and I can provide the people
with a better lifestyle.
Abstract conceptualization

I have noticed in health care that there has to be a flexibility of working and I must be
prepared for that because a patient can come in the hospital anytime and I have to be sure that
there is no waiting for the patient and they must be treated as soon as they arrive. I have to be
honest with my working as well so that there is a sense of integrity, dependability and
punctuality which will be present in this industry. It is very important for me to even have
patience which lacked in me as well while I was treating the patients or while the other doctors
consulted me. Knowledge did not work but I was unable to put my point because there was no
patience in me and make me so irritable that it is not good for me to treat the patients with this
mind set (Cheng and et.al., 2016).
Active experimentation
There is a long term employment also which can be found with having honesty in this
industry and this industry must feel like a family because there is comfort and faith which has to
be given to the patients so that they can try their best and be strong for a healthier life and the
doctors can make them feel better and improve their condition easily. Therefore it is very
important that the measures are taken by me so that I can improve myself and meet the
expectations of this industry only then I will be able to achieve the success I expected. With the
help of a personal development plan I will be able to achieve my objectives faster and better so
that I can make a better future for myself which is very essential for me to build my career.
Personal Development Plan
Personal development plan is a process emphasis on developing selected skills in order to
improve the professionalism and growth potential of individuals and employee’s in corporate
sector.
Skills Strategies Evaluation Time frame
Communication skill  Focuses on the
active listening.
 Clarity of
thoughts while
listening.
Evaluation can be
implementing with
self analysis.
Individual can also
take feedbacks to
6 weeks

 Be conscious
while
communicating.
 Stay patient in
the entire
communication.
 Practice non
verbal
communication
on a regular
basis.
 Taking
feedbacks over
communication
skill and its
improvement.
 Following the
PIP approach.
PIP reflects to
purpose,
importance and
preview.
 Recording
presentation to
judge the
improvement.
 Implement time
management
during
communication.
 Addition of
evaluate the
development in
communication skill.
Evaluation can be
conducted by taking
helps of experts.
Senior employee’s
can also suggest
ratings over
communication
improvement.

novelty to
improve the
retention of
other person
involve in
communication.
 Conveying jokes
to improve the
level of
communication.
 Tone setting to
project respect
to other person
involve in
communication.
 Work on
improving body
language.
Taking guidance of
experts over
communication
improvement (Alimah
and et.al., 2019).
Team work skill Following strategies can
be implemented to
improve the team work
skills.
 Leading with
examples.
 Setting own
work examples
Team work skills can
be evaluated by
assessing the
productive outcome
of the team.
Feedbacks from
senior authorities in
organization can also
6 weeks

for the whole
team.
 Encourage
others by
motivating or
conveying good
thoughts.
 Conducting
regular team
bonding
sessions.
 Improving
loyalty in team
members.
 Analyzing and
assessing
qualities and
skills of all
employee’s in
the team.
 Conducting
proper training
on a timely basis
to improve the
existing skills of
all employee’s
and team
members or to
guide in
developing new
skills.
taken over team
performance.
Productivity analysis
on the basis of self
evaluation.

 Recognize good
and productive
work of efficient
employee’s in
team.
 Honor good
performance in
team with
incentives and
bonus.
 Give timely
rewards on
completing
tasks.
 Effective
refreshments on
a regular basis.
 Set team and
individual goals
to achieve the
highest level of
efficiency of
operation.
 Keep relax and
calm
atmosphere in
team.
 Regular
interaction with
the entire team.
 Solving and

addressing team
issues and also
the issues of
individual team
members.
 Promote
efficient
employees at
higher position
in organization.
 Encourage
social activities
for the entire
team.
 Arranging
picnics and
casual team
meetings to
improve the
team bonding.
 Feedbacks from
the team can be
taken over
suitable
development in
the team.
 Senior
recommendation
over team
development
can also guide

suityable
approaches of
team
development.
Delegation skills Following strategies or
approaches can be
applied to improve
delegation skills.
 Assessing skills
of all individual
employees’s and
team members.
 Skills evaluation
to analyze
suitable
operations for
all the team
members.
 Role
identification
and assessment.
 Senior guidance.
 Academic
analysis of
individual
employee’s and
team members.
 Guidance of
human resource
department can
be taken on the
Self evaluation can be
conducted over
respective
development in
motivation.
Senior’s guidance can
be taken over the
suitable development
in the delegation
skills.
Team performance
can be analyzed to
assess the suitable
improvement in the
delegation skills.
Employee happiness
index can be
maintained to
ascertain the
satisfaction level of
employee’s from the
designated job role.
Performace analysis
and assessment (Ali,
2019).
7 Weeks

efficiency of
individual
employee’s and
team members.
 Analyzing about
the interest of
individual team
members in
respect to the
different roles
and operations
of the team.
 Questioning will
also play an
effective role in
improving
delegation
skills.
 Conveying
group goals and
objectives with
all the team
members.
 Arranging
regular training
sessions over
skills
improvement.
Motivation skills Following strategies can
be implemented to
improve the motivation
Self evaluation can be
conducted.
Experts guidance
5 weeks

skills.
 Conducting
regular sessions
of team
motivation.
 Taking experts
sessions.
 Attending
professional
lectures over
motivation
improvement.
 Researching
about different
aspects of the
individual
motivation.
 Rewarding
effective
performance in
the organization.
Regular grievance
sessions can be taken to
solve the employee’s
issues to improve
employee motivation
and work culture
(Ackah and et.al.,
2019).
 Social media
can also be
utilize as a
guiding tool to
improve the
over suitable
development in
motivation skills can
be taken.
Assessment of body
language can also be
a suitable method to
evaluate the suitable
improvement in the
motivation skill.

motivation skill.
All the strategies
can be implemented
to improve the
motivation skill.
Time management
skills
Following strategies can
be applied to improve
the time management
skills.
 Regular time
assessment.
 Measuring time
required in
conducting a
certain operation
function.
 Comparing time
taken with the
standard time
require in
conducting a
certain
operation.
 Assessing the
weakness
associated with
the working
practices to
reduce the time
required in
conducting
Self analytical tool
can implement over
the suitable
development.
Analysis the time
taken by comparing
with the earlier time
required in operating
similar operations
(Bogam and et.al.,
2016).
5 weeks

operational
function.
 Taking senior
guidance.
 Improving
collaboration
between
employee’s.
 Asking
feedbacks from
colleagues and
other
employee’s over
suitable actions
to improve the
time
management
skills.
All the
approaches and
strategies can
improve the
time
management
skills.
Work management
skills
In order to improve the
work management skills
following strategies can
be implemented.
 Coordinating
entire operations
Performance analysis
tool can be
implemented to
analysis the suitable
development.
Feedbacks from the
6 weeks

on a regular
basis.
 Process
analysis.
 Make suitable
development
time to time.
 Taking regular
feedbacks from
colleagues and
employee’s.
 Conduct open
sessions.
 Take expert
guidance over
suitable
improvement.
senior management
can be taken to
evaluate suitable
improvement.
Self evaluation
technique (Plans,
2019).
All the above mentioned strategies can be followed to develop all the above mentioned
skills. Time will also be reviewed at the end to analysis weather the actual time taken could meet
up the expected time required in improving the respective skills.
Question 2
The stressors of healthcare managers
Healthcare managers in world often face many difficulties and stressors working in
hospitals and healthcare centers where they have huge responsibility to provide necessary
healthcare conditions and medical care at maximum profits. Healthcare managers have strong
factors of role and responsibilities to formulate budgets, order and receive supplies and
administer effective payroll to all nurses and clinical servants. They also have role to distribute
regular communications with all hierarchies of management in hospitals for establishing strong

working practices. The various stressors of healthcare managers are as follows (Al-Zuheri,
Amer and Vlachos,2019).
 High technology implementation: Health managers are often facing challenges to integrate new
advanced technology in medical facilities at hospitals as the increasing diseases among patients
around world has brought need to built innovative medical models. Doctors and nursing staff
face high pressure to invest in new medical facilities and services which will highly assist in
bringing efficiency of business services and to bring high quality technical changes in
hospitals. If hospitals and nursing staff do not have access to new innovative technology
standards and medical facilities for operating critical patients, and operations for aged people
who need supervision with innovative machinery and equipments it affects patients.
 Time management: Health mangers face difficulty in time management of conducting
operations and all serve cases which sometimes coincide with each other and patient families
face high inconvenience in services, these factors negatively impact the quality standards. The
nurses and health practsioner staffs need to be in large numbers for enabling strong standards
of hospital services and medical facilities. It becomes hectic for doctors and other staff meme r
to give enough time to all patients at hospitals due to less number of staff, which negatively
impacts their working scenario. If management is not constructed with planning, it can create
chaos in hospital and also lowers future goals and revenue scale profits. Health mangers are
unable to work efficiently if employees and working staff are not organized (Dadhich, 2020).
 Low skilled nurses: Health managers also face difficulty due to sometimes inefficient nurses and
medical staff with low experience factors, which negatively impacts the goodwill of hospital
and also reduces their abilities to serve patients. Low skilled nurses and doctors are inefficient
in reaching high level performance standards in treating patients, which are also not
experienced in treating serious cases and operations. Inefficient employees and nursing staff
who do not have good experience lowers the goodwill of hospital and healthcare mangers,
which also lowers their morale and affects their retaining percentage. It lowers their
potentiality and also negatively impacts revenue levels further in future, lower skilled nurses
and doctors are totally inefficient in gaining goodwill and hurt the goal of hospitals.

Recommendations
 Investment opportunities: Health managers by investing capital in bringing more advanced
medical facilities and operational theatres where technical standards are efficient with strong
focus on hygienic conditions at hospitals (Lamé and Simmons,2020).These will highly enhance
treatment facilities for patients and build goodwill of health mangers, through this they will be
capable to provide better medical facilities and develop standards of medical assistance.
Investing in productive facilities for giving comfortable experience to all patients will add as
benchmark of goodwill in hospital. Excellent operational facilities and innovative functioning
structure will help doctors to operate critical patients, conduct timely treatments and leverage
high appreciation which will also develop goodwill of health manager variably. These facilities
will help patients to get direct access to doctors, consult better and also acknowledge with high
class mechanic facilities.
 Strong planning of management structure: Health managers through strong planning of
management structure and assigning responsibilities with effective distribution of all duties
pertaining to doctors and nurses. The top management must assign top responsibilities of
conducting operations and handling critical patients to experienced doctors, which will enable
effective treatment of employees. An innovative structure of working operations at hospitals will
enable doctors and health mangers to build optimistic service for all patients and functionally
develop the horizons of high performance. The management must appoint strong customer
satisfaction services where patients and family members can consult better and the facilities can
be customized according to their desires (Slåtten, Lupina and Gravingen, 2019).
 Training nurses: The staff members and nurses must be trained to serve patients with high
performance standards and deliver quality services with strong focus on keeping hygiene in
hospital premises and facilities dedicated to ethical culture. Trained nurses will assist doctors a
lot to serve patients with high determination of set goals and standards, legal operations to train
nurses and staff members to practice medical facilities and serve patients with high sensibility
will impact the positive goodwill. Nurses and doctors by gaining advanced training will
consistently evolve in future which will also motivate them to perform better. Trained nurses will
add to assets of health manager, as when staff is efficient overall performance is improved and
also it promotes ethical business facilities.

COCNLUSION
This report concludes how health mangers and doctors can improve their practices,
medical training facilities and the various advanced training of medical facilities which will help
them in gaining high competitive hospital services. It also concludes the stressors. Lack of
infrastructure lowers the working efficiency and also lowers the quest of doctors due to improper
equipments and low services. Time management becomes stressor for health manger, if the staff
is inappropriate as it becomes hectic for patients and doctors to coordinate with each other and
also lowers their strength. It also concludes recommendations of high investment, trained staff
and management staff which will help to reduces stressors.
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