Analysis of Legal and Regulatory Framework for Travel Sector

This report analyzes the legal and regulatory framework within the tourism and travel sector, focusing on a UK-based travel agency, Club Caribbee. It outlines the various sources of law, including civil, private, and criminal law, and emphasizes the importance of contracts and agreements. The report details key legal frameworks such as ATOL, CAA, IATA, ABTA, and various transport laws, including the Health and Safety Executive, Carriage of Passenger by Road Act, Warsaw Act, and Air and Road Act. It explains how these frameworks impact the agency's operations, customer safety, and adherence to legal standards. The report highlights the significance of these regulations in ensuring consumer protection, safety, and the smooth operation of travel services, emphasizing the agency's commitment to legal compliance and customer satisfaction.

Legislation and Ethics in Travel and Tourism Sector
Legal and regulatory framework of tourism and travel sector:
Legal and regulatory frameworks of tourism and travel are decided by
the governments of different countries. These legal frameworks are
needed to be followed by the all tour and travel agencies. Herein, Club
Caribbee travel agency is selected, which provide various kind of travel
services to the customers like arrangement of cheap costly flight and
hotel booking etc. It is a UK based travel agency. The travel law
consultant of this agency has been asked to organize a training event
for retail travel consultant on legal and regulatory framework. The
legal frameworks of this agency are mentioned below:
Sources of law: In terms of contracts and agreements law can
be a confusing aspect. Contracts and agreements are made by each and
every individual on a daily basis.
Civil law: This law is quite different as compare to the
criminal law and it is associated with rights & property of the persons
or corporations, that can not be protected by criminal law. It generally
involves compensation or judgement associated to finances.
Private law: Private law is a part of civil law that defines the
relationships between individuals as law of contracts torts. It is also
considered as common law in English legal system.
Criminal law: This law has emphasis towards offences &
breaches which negatively influence society rather than an individual.
This area of law outlines what Act of Parliament seems to be
acceptable in United Kingdom.
Aspects of law of contract: Contracts and agreements are not
only formal written documents signed by parties and witnesses.
Contracts and agreements are made every day from the moment we
decide to buy a newspaper all the way to agreeing to meet a friend.
English Tort Law: This act mainly concerned with the
compensation subject to harm and losses against visitor’s rights to
health and safety, property, economic interest and the clean
environment.
Air Travel Operator Licensing (ATOL)- ATOL is a kind of
framework that provide financial protection to the customers who have
bought package for holidays or flight tickets from any operator. It
enables in the situation where some conflict arises between client and
agency operator. The Club Caribbean travel agency implement it for
the ensuring safety in the selling of holiday packages and flight tickets.
It provides financial return to the clients in any case of any dispute.
Civil Aviation Authority (CAA)- It is a corporation which
helps in managing all the aspect regarding to the civil aviation
authority. This completes many responsibilities like ensuring the
licensing to pilots, inspection of the equipment’s etc. The clients of the
above mentioned agency gets security and safety in the flights due to
this authority. As well as this ensures to the passengers that they are
travelling with the license holder, pilot.
International Air Transport Association (IATA): Maritime
and Coastguard agencies, a government agency remain responsible for
Sea transport is organized under this Act. This focuses upon factors
and elements under airline industry as per member services.
Association of British Travel Agents (ABTA)- ABTA is
nonprofit association which serves in the United Kingdom. This helps
Transport law- This law is related to the transportation
infrastructure services. It includes all the way of transportation like air,
railways, waterways etc. which people use for the travel purpose. All
the travel agencies have to include this law in their regulatory
framework. Additionally, there are different methods of the transport
indicating legislation, international conventions which are used to
regulate each the sector. The Club Caribbee travel agency implements
this law. It is mentioned in detail as following:
Health and Safety executive: HSE is an agency which is
related to the maintaining the better work place for the employees so
that illness and death can minimize. This health and safety executive
serves in the United Kingdom with a common purpose of improvement
of health. The Club Caribbee travel agency applies this framework for
the safety and better health of their members as well as all the clients.
Additionally, in the absence of this legal framework it would be
difficult for the company to satisfy the health and safety related
requirements.
Carriage of passenger by road act,1974: This act is related
to the carriage of passengers and luggage by the road. It is needed to
be applied during the travelling of customers with luggage. The Club
Caribbee agency applies this act for enhancing the client’s services. As
well as this act protects the luggage of customers in the travelling.
Warsaw act, 1929: Warsaw pact is a kind of act that sets
rules and regulations regarding to the international luggage by air
transportation. It enforces the various agencies to complete their
responsibilities for carriage of person, luggage etc. The above agency
follows this act in their framework. This is why because they are
involved in the travel services.
The Maritime and Coastguard Agency (MCA) is an official
office of the United Kingdom attempting to avoid the loss of lives
adrift and is in charge of actualizing British and global sea law and
wellbeing strategy. It is likewise in charge of land based inquiry and
salvage helicopter activities from 2015. Its duties incorporate planning
pursuit and salvage (SAR) on the coastline and adrift through Her
Majesty's Coastguard (HMCG), guaranteeing that ships meet universal
and UK wellbeing principles. Eventually, in the absence of this, there
can be too much conflicts between agency and customers regarding to
the payment.
Air and road act, 1979- This act states that travel agencies
are needed to monitor the travelling process of clients whether it is by
road or air. It is responsibility of them to ensure safe journey of all
travelers. The above selected agency implements this act for providing
protection to their clients during the travelling and helping them in any
difficulties. Basically, this act is most important apart from other
mentioned act.