Major Legal and Legislative Risks in the Hospitality Industry Report

This report provides a detailed overview of the major legal and legislative risks faced by the hospitality industry. It highlights the complexities of complying with various local and international laws, regulations, and ordinances that impact hotel operations, including safety, security, and consumer protection. The report emphasizes the challenges related to adapting to new technologies, ensuring consumer safety during registration and stay, and managing potential accidents and incidents. It also discusses the importance of staff training and the potential for civil claims arising from negligence. The report underscores the necessity for hotel managers to possess a strong understanding of legal norms and regulatory provisions to minimize risks and ensure the smooth functioning of the hospitality business. Furthermore, it mentions the international regulations like the Paris convention for intellectual property.

Business part two

Table of Contents
Highlighting major legal legislative risks that required to be counted in hospitality industry....1
REFERENCES................................................................................................................................5

Highlighting major legal legislative risks that required to be counted in hospitality industry
Hospitality industry are subjected to face huge risk in relation to the applicable laws and
regulation that impacts the services rendered, to the tourism regulations and even the local
ordinances. Hotel that are operating its business across the globe must have to adapt and comply
with the local laws of every country in which it operates which creates a complexity for the
company and this in turn hampers the smooth functioning of the industry (Chen and Fiscus,
2018). This need for complying with several the range of the laws represents burden on the
hospitality industry at the time of introducing the changes results into the loss of the
competitiveness.
Emergence of internet and the new technologies has created new doors for the companies
under hospitality industry that are been considered as more competitive. This means that making
use of the qualitative and the quantitative information in order to improve the decision making
process by using smart and the big data on a faster basis with more and more personalized
channel of communication with the customers, automation and better internal or external
processes.
There is a possibility that had been created for the hospitality industry is to create wholly
a new models for the business. However, the regulatory obstacles affects an internet in a more
restrictive way to this industry than the other industry (Penela Morais and Gregory, 2019). For
example- In case when hotel decides for executing any given solution, it might find that solutions
are not made in compliance with the current rules and regulations or at the time when the
regulations are been finally updated, proposed solution has also become obsolete or replaced
something that is more innovative.
The hospitality industry is mainly associated with facilitating better accommodation
along with additional services in relation to the mental as well as physical relaxation,
entertainment and the positive emotions. The industry functions within legal environment
regulating the rights, obligations and the responsibilities of an employer (Arjona-Fuentes and
et.al., 2019). Furthermore, aspects related to safety measures including amusement, rest,
consumer relaxing plays important role. Also, minimizing negative consequences and its effects
on function such as registration, consumption and stay facilities has to be overcome.
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Rendering serving to guest at hotel and in facilitating the services relating to
accommodation, entertainment, sporting activities, food or beverages etc. (Balasubramanian and
Ragavan, 2019). Accidents and the problem regarding physical, psychological and health often
occurs causing serious consequences for guests thereby depicting negative impact on image as
well as reputation of hotel.
As per the standards, norms, physical facilities of the hotel are subjected to the constant
control and under legislative principles, with aiming for good and better environment as well as
culture for guests so that to make fun and relaxation.
On one hand, the provisions relating to safety conditions for the tourists during their stay
and provision regarding healthy working conditions for workers has to be done in accordance
with the specification of the construction, technological and technical specification of every
specific hotel building or the establishment of accommodation with an aim for protecting lives
and the health of the visitors, staff and the hotel guests.
In many hotels and related establishments, consumers security at the time of registration
and during their stay needs to be ensured with the help of technical feasibility. Also, by making
use of proper security operation, use of hotel equipment, machinery, furnishing, communication,
etc. manager of the hotel can cross check all the facilities which are provided by the hotel to its
guests (Manning, 2018). Overview related to security is considered as one of the most important
business aspect for every business as well as hospitality industry which can be ensured through
structuring, designing, reconstruction, modernization of buildings and facilitating their repair and
maintenance timely and properly.
By considering appropriate means and application related to preliminary procedures that
are developed as per the requirements of regulatory and legal framework, the employer and the
management teams are been obliged to ensure safety as well as security norms of building
premises and work assigned to the staff, visitors and guests that includes risk prevention,
provision of necessary resources and an organization, information and training of the serving
staff etc.
For improving current conditions, employers are required to take into consideration all
the changing situations and which are applied to necessarily measures on the basis of principles
that involves risk avoidance, risk assessment and minimizing it from occurrence (Shneikat and
Alrawadieh, 2019).
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Thus, hotel managers through their organizational structures needs to carry out activities
by taking measures required and performing such part by excluding as well as minimizing
possibilities from the perspective of the guests and the consumers. It aims at elimination of
accidents and various types of incidents in relation to several degrees of the disability, death and
mutilation whiling enjoying hospitality services.
Despite of known and used activities, procedures as well as methods of preventing an
accident at the time of operational process as conducted by hotels and other related parts for the
reasons of always counted secure or safe. The physical facilities of the hotel includes complex
systems (Alrawadieh, Karayilan and Cetin, 2019). On one perspective, excess operation whereas
improper use or non-compliance of customer requirements, maintenance is not counted as
efficient as well as in easily manner.
In case of arising of event of incidents along with varying degree of the damage and
severity caused due to non-compliance of applicable norms, regulation or the safety rules made,
the conditions for hotel are resulted as punishable as well as monetary legal claims, court
proceedings, fines. Also, it can lead to deprivatiosn of liberty in case of serious incidents that
ends with death, total disability of such person (Arjona-Fuentes and et.al., 2019). Thus, it is of
great importance that hotel managers must be well versed with all the applicable legal norms and
regulatory provisions subjected to hotels which in a practice means that such management teams
must have adequate legal aspects, culture and knowledge base for organizing, supervising ad
controlling work in such manner that the risk regarding occurrence of an accident and incidents
on behalf of the hotel services to customers should be minimized specifically. Thus, it is required
on part of the staff to be trained for all professional acts for the purpose of minimising risks
within their departments, units and sub-units of hotel.
In the global hotel processes. Most of the complaints are reflected about the damages that
are caused at the hotels are the civil claims at the time when an individual claims that they are
been harmed by the other companies or the individual (Balasubramanian and Ragavan, 2019). In
majority of civil cases as brought against hotels when the consumers had suffered damages
because of the negligence or irresponsibilty shown by the management.
By conducting negligence practice and official duties related formal fulfilment has
accounted to several manifestations in many of the hotel departments. For instance- the
receptionist not checking hotel cards or identity documents on which guests name is written and
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unintentionally provide access cards of hotel room to such person having criminal intention in
relation to guest lives, property etc will hold liable hotel for nay damages if occurred.
In addition to this, despite of global nature of hospitality aspects, an international
regulations as well as laws relating to individuals or hotel industries doesn't apply. Penalty
provisions or sentences can be issued as per general law as applicable (Chen and Fiscus, 2018).
Only the regulations regarding intellectual properties like the Paris convention that had been
adopted in the year 1883 are been recognized internationally and hospitality industry must
comply with it. As per convention, trademark owners can register and protect brand in the
signatory country, where right can be acquired for being only user of such brand for protecting
identity and product.
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REFERENCES
Books and Journals
Alrawadieh, Z., Karayilan, E. and Cetin, G., 2019. Understanding the challenges of refugee
entrepreneurship in tourism and hospitality. The Service Industries Journal. 39(9-10).
pp.717-740.
Arjona-Fuentes, J. M. and et.al., 2019. Silent threat of presenteeism in the hospitality industry:
Examining individual, organisational and physical/mental health factors. International
Journal of Hospitality Management. 82. pp.191-198.
Balasubramanian, K. and Ragavan, N. A., 2019. What are the key challenges faced by the
Malaysian hospitality and tourism industry in the context of industrial revolution
4.0?. Worldwide Hospitality and Tourism Themes, (just-accepted). pp.00-00.
Chen, H. S. and Fiscus, J., 2018. The inhospitable vulnerability: A need for cybersecurity risk
assessment in the hospitality industry. Journal of Hospitality and Tourism
Technology. 9(2). pp.223-234.
Manning, L., 2018. The value of food safety culture to the hospitality industry. Worldwide
Hospitality and Tourism Themes. 10(3). pp.284-296.
Penela, D., Morais, A. I. and Gregory, A., 2019. An analytical inquiry on timeshare research: a
continuously growing segment in the hospitality industry. International Journal of
Hospitality Management. 76. pp.132-151.
Shneikat, B. and Alrawadieh, Z., 2019. Unraveling refugee entrepreneurship and its role in
integration: empirical evidence from the hospitality industry. The Service Industries
Journal. 39(9-10). pp.741-761.
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