Legal Legislative Risks in the Hotel Industry: A Manager's Guide

This report provides a comprehensive analysis of the legal and legislative risks that hotel managers and employees must consider. It examines key areas such as the Data Protection Act, Health and Safety Act, Food Hygiene regulations, Risk Management, and Licensing laws. The report highlights the importance of adhering to these regulations to ensure data protection, maintain a safe working environment, provide safe food, manage risks, and comply with licensing requirements. It also discusses the implications of non-compliance, such as potential legal consequences and damage to the hotel's brand image. The report also includes the key provisions within the Hotel Proprietary Act. Overall, the report emphasizes the crucial role of legal compliance in the hotel industry for smooth operations, customer satisfaction, and brand protection. The conclusion summarizes the importance of these laws and their impact on the business.

Business Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
Analysis of legal legislative risk that manager needs to consider..........................................1
CONCLUSION................................................................................................................................4
References........................................................................................................................................5

INTRODUCTION
Business skill is the ability or the skill which is acquired through intended efforts to carry
out complex activities using innovative ideas, technical skills and interpersonal skills. In the
same way report outline all the legal legislative risk that a manager and employees needs to be
consider while running a hotel. Thus, hotel also faces potential legal consequences such as
carelessness in the care of premises, sometimes failure to comply with the Fair Labour Standards
Act, Discrimination against the employees based upon the minority status. Therefore, report will
analyses some legal legislative risk such as Data Protection, Health and Safety, Food hygiene,
Risk management and Licencing which needs to follow by manager and employees.
Analysis of legal legislative risk that manager needs to consider
From the above module, I have learnt different skills such as presentation skill which
help me to present the structure in better way, apart from this I also used SWOT analysis in order
to determine my strength, weaknesses. I also used PDP to improve my weakness so that it will be
helpful in my future. During the module, I have learnt academic work, referencing style and
plagiarism and also learn problem solving and decision making. In addition to this, I also
develop team working abilities and communication skills which help me to perform better in
future which further assist me to attain the defined goals. There are different laws and legal
legislative risk which needs to be consider by manager and employees of Hotel industry such as:
Laibility Act, 1956: This act mainly defines that liability of the hotel in which, it is the
responsibility of hotel manager for any misshapenness. Further, the hotel premises must have
some adjustments for disable person so that they feel comfortable, otherwise hotel is responsible
for any undue. Moreover, the manager or employees cannot negligence any type of compliant of
their customers.
Data Protection Act, 1956: In UK, the Data Protection Act updates all the data
protection laws and it is also complements General data Protection Regulation and Data
Protection Act. Therefore, it is quite essential for the manager and employees of hotel industry to
comply with this law because it aid business to protect all the data from being misused and
maintain confidentiality as well (Carey, 2018). Therefore, the Data Protection Act, 1956 protect
company's data accurate, safe and secure, even it also provide assistance to different firm to
maintain the confidentiality such as the law prevent the data being misused by the third party for
1

fraud like phishing scams and identity Theft. But before that, it has to be ensure by the manager
of the company that all the data or information is correct and they should also confirm that the
customer has sign the bill etc.
In addition to this, it is quite essential for the hotel industry to follow proper data
protection procedures because it prevent the cybercrimes by make sure the details especially in
the case of banking, address and contact information which must be prevent from fraud
(Importance of Data Protection Act, 2018). For example, I should posses best technical skills so
that I will make sure that the firm comply with the Data Protection Act and on the other side, if
not, then the failure to comply can have serious consequences for the business.
Health and Safety Act, 1956: The Health and Safety Act, 1956 mainly deals with the
different regulation that helps in managing health and safety at work, further it also help in
promoting, improving and protecting the public health . Such that it lays down all the duties of
employers as well as employees which includes manager, owner for maintaining health and
safety at working place. Therefore, at hotel industry, the employers should provides adequate
training to their staff or employees in order to make sure the health and safety procedures and
they also have to adhere with the same (Ahuja, 2017). It is the duty of employers of hotel
industry to provide the safe working environment which is properly maintain and even all the
operations are also conducted in safe manner. Apart from this, premise must provide all
necessary equipments and information to their employees so that it will help them to manage
risk. The employers also provide the best quality of food item to their customers so that it
comply with the health standards parameters within the working place.
For example, as I posses good communication skills which help me to provide the best
training to the employers with regard to health and safety equipment and also maintain the best
working environment within the premise. Therefore, this law provide the detail responsibility to
employee as well as employer in every aspect of health and safety and provide training to
working safely with computers as well as hazardous chemicals as well (Hydes and et.al., 2019).
Food hygiene, 1956: In hotel industry, manager and employee must comply with this
law. Food and Hygiene means taking all the necessary precaution in order to make sure that the
food it fir for human consumption and even the food is not create any environmental health
hazard. Moreover, as per Food Safety Act, 1956 the hotel industry should make sure that the
food must comply with all the food safety requirements and even it should be correctly labelled
2

as well (Harris and et.al., 2019). It has been analysed that a good food hygiene makes sure that
food is prepared for customers that the food is safe to eat and also prevent all the harmful micro-
organism which cause serious illness from contaminating the food so that it will directly protect
the reputation of the business as well.
For example, in UK, food hygiene authorities also visit the business premises in order to
inspect them to check for compliance with all legal requirements. Therefore, the manager and
employees must provide healthy and safe food to their customers and government also provides
added incentives to produce the food on high quality too (Kaskela and et.al., 2019).
Risk Management, 1956: This mainly concern with the security of workers and
customers such that managers and employees must follow and understood this laws because it
directly concern with the safety and security. The hotel must have fire extinguisher alarm system
that protect the employees and customers from fire and provide an exit way. This help a hotel to
manage the risk at working place. Apart from this, security breaches is another issue which
generally hotel faces. For example, in November 2018, Marriott faces a breach of exposed
personal information of more than 400 million customers, in which the hackers were able to gain
access of the millions customers names, phone numbers, email and payment details. Therefore, it
is necessary to maintain Data Protection act which help to prevent such condition.
In addition to this, the company should also have proper security system such as CCTV
which also help to manage the risk (Ahmad and Adaoglu, 2019). This security system will help a
business to run smoothly and by using risk management software will also help to discover the
threat before those creates negatively impact upon the business. Apart from this, manager of
hotel must protect their brand by using intellectual property such as Trademark, Copyright
which protect the brand from getting misused.
Licensing, 1956: In UK, the law states that the hotel must have the licence of selling
alcohol at pubs and restaurants. Further, if the hotel run any restaurants then they should also
have the restaurant licence so that it will not faces any problem in future. Apart from this, the
hotel must comply with Trade Description Act which provides accurate description of the hotel
facilities which is a true and real reflection and it should not mislead anyone as well. The hotel
must follow the Business Name Act, 1985 in which the hotel display a notice that shows the
owner's name which is not same as the hotel name (Wilson and Ellison, 2018). This is used at
the time of purchasing the products in which the relevant information should be given.
3

Foe example, as I posses good academic skills as well as communication skills that help
to comply with such law and by adhering with such law, will help a business to run smoothly and
also protect the brand image in market as well.
Key provision within Hotel Proprietary Act, 1956: This act shows that hotel proprietor
is liable to make good any loss of and also damage to the guest property even if there is not due
to any fault of staff of the hotel. Therefore, it is the duty of manager and employee to provide the
service at reasonable rates without any special contract and they have to provide proper parking
facilities so that it will help to make their customers comfortable within the working place. Apart
from this, the manager or employees cannot negligence any type of compliant of their customers.
Such that the proprietor of the hotel is liable for any loss of good or any damage to property
brought to hotel, therefore, his liability to any guest shall not exceed 50 pounds for one article or
hundred pound for collection (Wan and Law, 2017).
For example, as I posses good problem solving and decision making skill which help me
to take better decision for such situation and even this will not affect the work in negative way as
well. Further, the manager and employees must consider this legal requirements, and the key
provision should also take care so that it will not affect the brand image of the firm in negative
way.
CONCLUSION
By summing up above report, it has been concluded that laws and legal requirements
plays a crucial role in hotel industry. Therefore, the manager as well as employees of hotel must
comply specific laws so that it will help a business to run smoothly and also meet the demand o
customers as well. Further, report concluded that by following Data protection act and Food
hygiene act, company get positive outcome, while non- compliance of Health and safety act,
licencing creates negative impact upon the business. Therefore, the business must comply with
all the laws to prevent its brand image.
4

References
Books and Journals
Ahmad, W. and Adaoglu, C., 2019. Cash management in the travel and leisure sector: evidence
from the United Kingdom. Applied Economics Letters.26(7). pp.618-621.
Ahuja, P. K., 2017. Design and construction of eating establishments for ensuring food safety.
In Food Safety in the 21st Century (pp. 355-369). Academic Press.
Carey, P., 2018. Data protection: a practical guide to UK and EU law. Oxford University Press,
Inc..
Harris, K. J. and et.al., 2019. Restaurant employees and food safety compliance: motivation
comes from within. Journal of foodservice business research.22(1). pp.98-115.
Hydes, T. and et.al., 2019. Treating alcohol-related liver disease from a public health
perspective. Journal of hepatology.70(2). pp.223-236.
Kaskela, J. and et.al., 2019. Food business operators’ opinions on disclosed food safety
inspections and occurrence of disagreements with inspector grading. Food Control.
Wan, S. and Law, R., 2017. Leveraging online reviews in the hotel industry. In Analytics in
smart tourism design (pp. 235-252). Springer, Cham.
Wilson, A. and Ellison, R., 2018, June. Employer branding and multiple identities in the hotel
industry. In 20th ICIG Symposium.
Online
Importance of Data Protection Act. 2018. [Online]. Available through:
<https://www.fsb.org.uk/resources/why-is-data-protection-so-important>.
5