Report on Legislation, Ethics, and Regulations in Travel and Tourism

This report analyzes the legal and ethical considerations within the travel and tourism sector, focusing on the UK market and using Thomas Cook as a case study. It examines various aspects of legislation, including health and safety regulations (Health and Safety Act 1974, Occupiers Liability Act 1984, and Data Protection Act 1988), equality legislation (Sex Discrimination Act 1975, Disability Discrimination Act 1995, Human Rights Act 1998, Employment Act, and Race Discrimination Act 1976), and contractual legislation (Unfair Contract Terms Act 1977, Sale of Goods Act 1979). The report highlights the importance of compliance with these regulations to ensure customer safety, employee well-being, and fair business practices. It also explores ethical dilemmas such as political unrest, the burden of cost, and cultural diversity, providing insights into how businesses can navigate these challenges. The report emphasizes the need for travel and tourism companies to maintain ethical standards and legal compliance to foster customer satisfaction and maintain a strong market position. It offers a comprehensive overview of the legal and ethical landscape, making it valuable for students studying business development and related fields.

LEGISLATION AND ETHICS IN TRAVEL AND
TOURISM
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TABLE OF CONTENTS
Introduction......................................................................................................................................2
Task 1...............................................................................................................................................3
1.1 ................................................................................................................................................3
1.2 ................................................................................................................................................3
Task 2...............................................................................................................................................3
2.1 ................................................................................................................................................3
2.2 ................................................................................................................................................3
Task 3...............................................................................................................................................3
3.1 ................................................................................................................................................3
3.2 ................................................................................................................................................4
Task 4...............................................................................................................................................4
4.1 ................................................................................................................................................4
4.2 ................................................................................................................................................7
Conclusion.......................................................................................................................................9
References......................................................................................................................................10
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INTRODUCTION
In modern world this kind of industry is known for providing lavishness in affordable
rates without compromising with the quality which creates its potion as a largest services
industries in UK. This sector contributes large amount of revenue to the GDP of UK to
strengthen its economy. This industry provides a wide range of services to its customers which
increases the role of various legal regulatory frameworks. Travel services can be given with the
help of different modes such as waterways, airways and roadways. These different modes
involve complying with different regulations related to different modes in order to ensure health
and safety of customers. For describing the benefits and certain complexities involved in this
particular sectors will be easy if Thomas Cook has been selected for explaining the true realities
of this industry. It also explains the role of contract legislation in relation to travel and tourism
industry which provides safety to customers who are ditched by travel and tour operators. Main
motive of hospitality industry is to deliver quality oriented services to its customers. Compliance
of all the standard guidelines related this kind of sector helps an enterprise to gain higher
customer satisfaction. The creation of ethical dilemmas are also explained in this report in
different circumstances and also states solutions which needs to be taken by an employer to
maintain the dignity of all the ethics and creates a perfect balance between the ethics and the
morals.
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TASK 1
1.1
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