Report on Legislation and Ethics in Travel and Tourism Module

This report delves into the critical aspects of legislation and ethics within the travel and tourism sector. It examines the impacts of health, safety, and security principles, as well as legislation pertaining to equality, highlighting the importance of these factors for companies like TUI. The report further explores various legislations relevant to the industry, with a specific focus on consumer protection. It also addresses ethical dilemmas faced by the sector, such as fair trade tourism, the use of animals, and the exploitation of women and children, and discusses the role of corporate social responsibility (CSR) policies in addressing these issues. The report emphasizes the importance of contracts, ethical considerations, and modern methods to attract customers and maintain a good reputation in the market.

LEGISLATION AND ETHICS
IN TRAVEL AND TOURISM

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT...........................................................................................................................3
TASK 2............................................................................................................................................3
2.1 Impacts of the principles of health, safety and security legislation......................................3
2.2 Legislation to equality...........................................................................................................4
TASK 3............................................................................................................................................5
3.1 Legislations in travel and tourism.........................................................................................5
3.2Consumer protection legislation with respect to travel and tourism......................................6
TASK 4............................................................................................................................................6
4.1 Ethical dilemmas faced by the travel and tourism sector......................................................6
4.2 CSR policy of a travel and tourism.......................................................................................7
CONCLUSION................................................................................................................................8
REFRENCES...................................................................................................................................9

INTRODUCTION
Travel and tourism is the sector whose contribution in the total economy has raised to a great
level. Therefore there is need to understand how this sector works, what all laws are formulated
for development of this industries. Following report is prepared in order to understand the
various ethics and laws that are related to the tourism sector. In this report different laws are
discussed in detail which need to be consider while doing the operations of this business
(Dickinson and Lumsdon,2010). In the following report the importance of the different laws are
also discussed in detail which help the learner to understand how these law operates and how
they provide benefit to the client and also to the management. Apart from this different
challenges are also discussed in detail which are faced by the tourism sector in the present time.
TASK 1
Covered in PPT
TASK 2
2.1 Impacts of the principles of health, safety and security legislation
For TUI it is very important to maintain the health, security and safety of the people
using their services. The security and safety of the clients as well as of the employees which are
working with the cited company need to be maintained so that it can continue in this business.
Through these legislations the security is maintained that weather the staff is working in the safe
environment or not. The operations are checked which take place in this industry as it deals with
the operations which involve risk also. Legislations in the tourism sector states that the
employees should be provided with required training so that they can carry out their routine
task in more effective manner and without creating any harm to themselves. As in TUI people
come across equipments which may harm them they need to be made aware about its usage so
that accidents can be minimised. The employees are trained as how to react at the time of
emergencies so that they can reduce the rick of the uncertainties (Turner,2011). All the workers
and clients need to be given equal right against safety and no discrimination on the basis of
status, caste or creed should be done. In order to avoid the emergency situation like fire it is
important that the employees are trained to use the equipments like fire extinguisher so that they
can take the precautionary actions on the spot. In the premises of TUI they need to use sighs

boards to assist the clients as well as the employees so that they can get to know about the areas
which need prior attention also warnings to the place which are prone to accidents should be
given in advance (Buhalis and Darcy,2011). All those factors which are needed to be maintained
are as follows:
1. The employees are made familiar to the working environment, property and the recourse
which they will be using.
2. Training for complicated tools and equipments should be given effectively.
2.2 Legislation to equality
Treating everyone equally is the main of the legislations to equality. TUI has to treat all its
employees equal so that an healthy and friendly environment is set in the organisation. As it is a
very vast company where variety of people work under the same roof which makes it more
important to maintain equality. Different factors which are covered under this act are as follows:
 Discrimination in sex- This act protects the employees from suffering of any
discrimination on the basis of their gender. Both male and females should be provided
with equal rights so that it does not create any feeling of inferiority. Everyone should be
given equal rights to be educated so that everyone gets equal opportunities of
development (Storrow,2011).
 Race discrimination- It includes the elements of nationality, colour and race. In an
organisation everyone should be treated as an employee and not differently on some other
grounds (Gürtin,2011).
 Equal pay act- It is very important that everyone who is working at the same level should
be paid equally so that employees do not feel discriminated. Difference in pay promotes
the feeling of dissatisfaction among the employees and therefore their performance also
gets affected because of unfair pay made to them.
 Favouritism- In TUI it is important that every new employee is treated equal and
appraisals are give to those who are actually deserving it. Employees should not be given
advantage on the basis of some personal relations or on some other grounds. If the
employees are favoured than it discourages the skilled workers to give their best as they
know their work will not be appreciated (Crozier and Baylis,2010).
There are different grounds on which the employees are treated unequally are when a single
person is given unequal treatment by not following the above given laws (Lovelock and

Lovelock,2013). Apart from this there are cases where the whole group is given less priority than
other in the same field. They are not given the same facilities as given to those who are in
different groups. And this also increases feeling of inferiority among the employees. After this
another discrimination is done when the employee or the client is a victim of unwanted
behaviour on definitive disaffirmation.
TASK 3
3.1 Legislations in travel and tourism
Contract plays an important role in travel and tourism industries. While formulation the
contract both the parties (client and tour operator) agree to the same point and than the contract
comes in force. It bound both the parties towards their responsibility and obligations. In tourism
contracts are made at the time of packages made for the holidays. It is important that the holiday
packages take the responsibility of accommodation and transport. If the customer is not satisfied
with the facilities that are provided to the customer than he can ask for compensation if the actual
services are not same as that of written by the company (Storrow,2010). As before the package
is selected the customers give their requirements that what all will be expected by him during his
trip and than accordingly TUI has to give the services. The contract is prepared in the written
form so that it can be utilised in future. There are different standard elements which are related to
the contract in the tourism sector like:
 Offer- It is a detail of the points which are accepted by the offeree. Offerer present this
document to the client for acceptance. Offer take place between two people and both
consent of both the parties is very important (Battour, Ismail and Battor,2010).
 Acceptance- It is the situation where the person offering the offer is accepted by the
other person. In the given case it is the acceptance of the provided package by TUI to the
client. It take place after both the parties discuss all the required information regarding
the package.
 Consideration- In order to accept the contract it is important to take some considerations
as if it is not taken the contract will remain agreement. In the given case the package
which was given to the client was made as per the consideration (Holden,2016).
 Capacity- It gives the capabilities to the cited company to be a part of the contract.
According to law it is important for the client to tell all the relevant information to the

company like any illness or age or any other factor which can effect the client or
company during the tour.
 Certainty- Before putting the contract into existence all the terms and conditions of it
should be well communicated to both the parties.
3.2Consumer protection legislation with respect to travel and tourism
Covered in poster.
TASK 4
4.1 Ethical dilemmas faced by the travel and tourism sector
In travel and tourism sector there are many problems which can arise and also faced by
the TUI group. If the plan related to tourism is not effective then it can not be succeed and also
company can not achieve the target market. There are some ethical factors which can affect the
travel and tourism sector which is described as below:
Fair trade tourism principles: Every company or organisation has their own principles,
rules and regulations and it is necessary for customers to follow it properly. Trends and values of
the society changed day by day. No organisation can survive in the market by using traditional
methods. They need to use modern technologies for their business so that they can survive and
also compete their competitors (Chuang Liu and Lee,2014). Every customer wants their tourism
package more effective and attractive. If TUI group use old methods then they can not attract
customers and so that they will loose more customers and also they can go to other company.
Traditional methods can also create or develop difficulties in the business. It is also necessary for
the tourist or customers that they know about the policies of the TUI group so that they can not
get cheated by them. So that customers can not get hurt. So it is necessary for the manager of
TUI group that they must follow the modern methods of travelling so that it will helps to provide
more enjoyment and pleasure to their customers. Manager also provide best services to them that
will help the TUI group to achieve more profits and enhance the reputation in the marketplace
(Turner,2011).
Animals in tourism: It is extremely trying for audacious guests and animal significant others on
the grounds that in a few ventures , animal are not permit towards this it is unsafe for other
people who are in the group. Yet, this can be mischief the estimations of travellers and don't like
to go in that sort of travel (Medlik,2012). Another issue is that travel and tourism divisions are

mindful just for travellers security, they are not liable for any animal and pet. On the off chance
that clients are disappointing with that conduct of voyaging divisions, and afterwards they don't
enables itself to going with that nature of administrations since it impacts on their qualities and
ethics (Whitfield, and Dioko2012). They need to be protected as in order to attract the tourists
the animals are kept in a very pathetic conditions. For people entertainment animals are forced
to adjust in the environment in which they can not live to their fullest.
Exploitation of women and children: In the sector of travel and tourism there are lot of cases
which are related to exploitation of women and children. Many of the service providers harass
the women and children then some of the women commit suicide and that will harm the
reputation of the company. If behaviour of employer, employee or manager of the organisation is
also not good then it will also reduce the customers in that type of company. The basic human
right of people is to maintain the gender equality (Leng and Whittaker,2010). No children who is
less than the age of 18 years are allowed to appoint in any industry but if the employer do this
then he or she can get punished. But there are many sectors like hospitality where children do
work. Those organisation or company who appoint the children they do it against the law and
also give negative impact in the mind of customers. This behave also assume as a unethical.
4.2 CSR policy of a travel and tourism
It is the main duty or responsibility of the TUI group to focus on the corporate social
responsibility. CSR is generally concerned with the social practices and benefits. It may also
includes some government practices and there are also some laws that can affect the performance
of TUI group. It is also very necessary for the company or organisation to utilize the available
resources properly and also need to aware about the environment (Whittaker,2010). For the
development of ecological benefits they can produce green products. They can also generate or
develop awareness regarding green and healthy products among the customers. The sector which
is related to travel and tourism also require social welfare so that they can compete their
competitors at the marketplace. They can also conduct some activities regarding this purpose that
will also help TUI group to enhance their profits. If organisation fulfil their CSR activities
effectively then it will also help them to achieve the goals and objectives of them (Cohen, 2014).
TUI group can also prefer the efficiency related to carbon because that will be helpful for
them to raise the funds for their business activities and also helpful for the fulfilment of the CSR
activities. CSR activities of the TUI group is also related with the quality standards of their

products and services (Whittaker and Speier,2010). It is necessary for the company to maintain
those standards so that they can fulfil the demands of their customers and also provide them
satisfaction. If the quality of their products are good then it will also help to retain the customers
and also attract more customers towards them. CSR activities is also very essential for the
company so that they will help the society to maintain their living standard. Government also set
some standards for this purpose that every company has to follow. By fulfil it they can get many
advantages such has build their reputation in the marketplace, increase the market share, enhance
the profits etc. It will also help the customers to decide best company for them. It also helps to
attract customers towards their products and services and that will help them to increase their
sales and also help the TUI group to enhance their revenue. They can also achieve the desired
goals and objectives of the company that will also satisfy them (Musa and Thirumoorthi,2016).
CONCLUSION
Through above report it can be concluded that there are various laws and legislations
which are imposed by the government of UK on the tourism sector which protect the customers
as well as the clients against safety and equality. The report gave the detail learning of in which
circumstances the customer can ask for the compensation for any loss to the carriage. What all
are the rights of the employees and what is a contract and how it works in the travel and tourism
is also discussed. Apart from this the dilemma which this sector is facing due to increase in the
government intervention and competition are also discussed which helped in learning the
challenges. In the above report all the elements of the contract were discussed so that it could be
understood that what is it and how it works in this sector.