UKCBC: Legislation and Ethics in Travel and Tourism Sector Report

This report examines the critical intersection of legislation and ethics within the travel and tourism industry. It begins by defining key terms and then delves into specific legislation and regulations concerning health, safety, and security, including the Health and Safety at Work Act 1974, the Data Protection Act 1988, and the Occupiers Liability Act 1984, analyzing their impacts. The report also analyzes legislation related to equality, such as the Equality Act 2010, Sex Discrimination Act 1975, and Race Discrimination Act 1976, assessing their role in shaping the industry. Furthermore, it explores ethical dilemmas faced by the sector, such as conflicts between societal values and legal frameworks, resource utilization, and financial investment practices. The report concludes with an analysis of the Corporate Social Responsibility (CSR) policy of Whitbread, highlighting its sustainability initiatives and targets. The report utilizes case studies of businesses like Thomas Cook, Breytenbachs Immigration consultant Ltd, Brightsun travel agency, and Whitbread to illustrate key concepts and real-world applications.

Legislation and Ethics
in Travel and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in Leaflet.......................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Legislation and regulations relating to health, safety and security in the travel and tourism
sector...........................................................................................................................................1
2.2 Analyse legislation that relates to equality............................................................................2
TASK 3............................................................................................................................................2
Covered in Leaflet.......................................................................................................................2
TASK 4............................................................................................................................................3
4.1 Ethical dilemmas faced by the travel and tourism sector......................................................3
4.2 Analyse the CSR policy of a specified travel and tourism business.....................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Legislation refer to the laws that are use to develop for make an organisation or sector to
sustain and retain for longer period of time. This laws are formulated by government to provide
guidelines and instruction to run business in a country. While the word ethics refer to the
behaviour of human being that is perform to complete an activity. With the help of these both an
organisation to make sustainable development and protect natural resources of a country. The
organisation for complete of Task 1 is Breytenbachs Immigration consultant Ltd and for task 2
thomas cook is considered and in task 3 brightsun travel agency is chosen for complete of task.
At last to accomplish task 4 whitbread is chosen. They all are operating their business under
travel and tourism sector.
TASK 1
Covered in Leaflet
TASK 2
2.1 Legislation and regulations relating to health, safety and security in the travel and tourism
sector
Health and Safety at Work Act, 1974: On 22 march, 1974 this act was introduced, this
act state that as per organisation like thomas cook needs to keep good working culture and
positive work environment. This help employees to bring more performance in their work.
Data Protection Act, 1988: . This act was introduced to control and regulate privacy of
data that relate with its clients. As it not used by external bodies of government. This act was
introduced on July 16, 1988.
Occupiers Liability Act, 1984: As per condition of this act there are different factors that
are danger in the working environment of company (Del Baldo, 2016). So on march 13, 1984
this act was introduced and according to this owner of Thomas cook convey this danger that
include property, machine etc. In case any miss-incident owner is liable that happen at work
place.
Impacts of legislations and regulations
The above mention act are implemented for safety and security of employees that are
working in travel industry or at time of training process. Occupier act state that the company is
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responsible for any miss-incident in company. Where as data protection data is responsible for
making to ensure safety of customer data. If it is not imposed properly then government take
action agianst them. While at last health and safety act state that it is essential for customer that
are managed well, because it help company to sustain and retain customer for longer period. It
help to do justice for all stakeholders of company.
2.2 Analyse legislation that relates to equality
Equality law: This law protect employees and customer to save from discrimination and
to treat everyone as equal. As discrimination is unethical and unfair which happen on different
bases like sex, gender, race and other factors. Primary legislation law state that is introduced in
the year 2010 state that it is illegal to discriminate anyone at time of education, job and to
purchase goods at any time (Paker and Vural, 2016).
Sex Discrimination Act 1975-On the base of sex or material or to protect male and
female discrimination this act was developed by the government of UK.
Race Discrimination Act 1976- For this act it is state that to avoid discrimination that
developed on the ground of race, caste, colour and ethics specifically in travel & tourism
industry.
Employment Act 2002- The employment act is formed to provide right resources to
company to save them from wrong events. As it work as contract between employer and
employee's.
Human Rights Act 1998- The act help individuals to enjoy their rights at public place.
With execution of this clients of Thomas cook use this right at time of travelling and enjoy safe
and comfortable travelling
Impacts of legislation and regulations
The impact of this legislation are combined to develop regulatory framework that help to
expand and manage travel and tourism industry (Topolšek, Mrnjavac and Kovačić, 2014). This
result that management of Thomas cook identify issue and found out solution that help to grow
their business. With this country also secure and conserve natural resources and environment.
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TASK 3
Covered in Leaflet
TASK 4
4.1 Ethical dilemmas faced by the travel and tourism sector
The ethical dilemma in the tourism industry explains the rise of two basic elements for
the company. From those elements company has to select one and both the elements are not
suitable to act upon. The reason by which these dilemma occurs in the travel and tourism
industry are discussed below:
Two or more elements which are implement in company by sequential performance of
ethical dilemma. From this element company has to select one as it is not possible to implement
them all in one condition. Reason that occur dilemma in travel and tourism industry is as follow:
This ethical dilemma are faced by Whitbread to maintain their business
Conflicts between society and the law: It is difficult to manage that society and law on
similar platform. As tourism industry is face difficulty to manage their business on single
platform. Like in this case Whitbread found different strategies to manage their business and
purchase land outside or at end of city area. While society which is establish there did not want
to loose their culture, place and land. As dilemma of company is to increase revenue of
customer. While individual has right fact which to retain their culture for longer period. So it is
complex decision for company to manage business with in terms of society and law.
Utilization of resources: Management of Whitbread found develop methods by which
they deliver their service under cost effective way (Chuang and et. al., 2014). This ethical
dilemma state that it is necessary for company that they use resources that not lead to scarcity of
resource. In this industry organisation focus that they not exploit company resources.
Finance and investment policies of businesses in tourism industry: It is explore and
predict out that tourist want to explore those places which are establish near coastal area. As
compare to other places company are investing in this area such as buy purchasing land there,
and to develop hotel near sea. Form this case ethical dilemma is investment is bringing in this
country while local lives of people is also impacted by this.
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4.2 Analyse the CSR policy of a specified travel and tourism business
Corporate social responsibility is referred to a business practice under which the business
offers equal consideration to the social and environmental factors along with economic gains. In
context of Whitbread, company have developed a sustainability policy named as “Force for
Good” which focuses to bring good to the communities in which operations are carried out. The
sustainability approach have laid down a new governance framework which will be helpful for a
business to sustain in the market for longer period. This approach to sustainability have been
mostly categorised onto two major division that are opportunity, community and responsibility.
This undertaken organisation have been known to be supportive to its customers,
suppliers and team members so that they are able to lead a healthy live and work well. The
values, code of conduct and ethical principles assures that work is carried out through
consideration of all the essential segments. It can be determined that efforts which are carried out
by business in regards to sustainability will be helpful in building a brand that is loved and
trusted by the people. The company have set up sustainability targets for 2020 under which
approx 5000 apprenticeships will be offered, reduction in added sugar for costa drinks for
customers and decline in carbon waste by 15% to keep community healthier.
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CONCLUSION
Form the above report it is concluded that ethics and legislation are essential part to
manage business operation in travel and tourism industry. To manage this legal and regular
framework include all acts by which company create result in appropriate manner. Different laws
and rules are developed by country by which they manage their ensure their natural resources.
With this travelling law are mention which show importance of customer and their carriage.
Along with this rules about food, health and safety are discussed. At last ethics and csr practice
are covered as this elements help to identify customer base and help organisation to perform their
in a ethical way.
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REFERENCES
Books and Journals
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social networks. Tourism Management. 52. pp.287-296.
Chan, E.S. and Lam, D., 2013. Hotel safety and security systems: Bridging the gap between
managers and guests. International Journal of Hospitality Management .32. pp.202-216.
Chuang, T.C and et. al., 2014. The main paths of medical tourism: From transplantation to
beautification. Tourism Management. 45. pp.49-58.
Del Baldo, M., 2016. Formal cooperation for developing sustainability and corporate social
responsibility among tourism SMEs in Italy: Insights, limits and potentialities of the
network contract. In Key Initiatives in Corporate Social Responsibility (pp. 103-129).
Springer, Cham.
Estol, J. and Font, X., 2016. European tourism policy: Its evolution and structure. Tourism
Management. 52. pp.230-241.
Fountoulaki, P., Leue, M.C. and Jung, T., 2015. Distribution channels for travel and tourism: The
case of Crete. In Information and Communication Technologies in Tourism 2015(pp.
667-680). Springer, Cham.
Gan, L.L. and Frederick, J.R., 2013. Medical tourists: who goes and what motivates them?.
Health Marketing Quarterly. 30(2). pp.177-194.
Gössling, S., Scott, D. and Hall, C.M., 2013. Challenges of tourism in a low‐carbon economy.
Wiley Interdisciplinary Reviews: Climate Change.4(6). pp.525-538.
Jackson, L.A. and Barber, D.S., 2015. Ethical and sustainable healthcare tourism development: A
primer. Tourism and Hospitality Research. 15(1). pp.19-26.
Paker, N. and Vural, C.A., 2016. Customer segmentation for marinas: Evaluating marinas as
destinations. Tourism Management. 56. pp.156-171.
Savage, I., 2013. Comparing the fatality risks in United States transportation across modes and
over time. Research in Transportation Economics. 43(1). pp.9-22.
Tavitiyaman, P. and Qu, H., 2013. Destination image and behavior intention of travelers to
Thailand: The moderating effect of perceived risk. Journal of travel & tourism
marketing. 30(3). pp.169-185.
Topolšek, D., Mrnjavac, E. and Kovačić, N., 2014. Integration of travel agencies with transport
providers. Tourism management perspectives. 9. pp.14-23.
van Beukering, P and et. al., 2015. Bermuda׳ s balancing act: The economic dependence of cruise
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