UKCBC Unit 8: Legislation and Ethics in Travel and Tourism Report

This report provides a comprehensive overview of legislation and ethics within the travel and tourism sector, examining the legal and regulatory frameworks that govern the industry. It discusses key acts such as the Licensing Act 2003, Carriage of Passenger by Road Act 1974, and the Development of Tourism Act 1969, highlighting their significance in providing satisfactory services and ensuring consumer protection. The report also analyzes the roles of regulatory bodies like the Strategic Rail Authority, Health and Safety Commission, and Civil Aviation Authority in maintaining standards and safety. Furthermore, it explores international conventions and treaties, including Tokyo 1963, Hague 1955, Montreal 1975, and Regulation (EU) No. 1177/2010, that address issues related to passenger rights, safety, and international travel. The report emphasizes the importance of adhering to legal norms to avoid penalties and maintain ethical practices in the travel and tourism business.

Legislation and Ethics in Travel and Tourism
Legal and regulatory framework
In travel industry there are some legal laws and regulations which has to be followed by organisations which
deals in travel and tourism business. There are strict actions against organisations which are not following legal norms.
Hence in order to avoid any strict actions from authority, norms must be followed.
Legal framework
Legal framework for travel and tourism sector can be understood with the help of some acts. There are some
acts which has to be followed in order to provide satisfactory services to consumers and they have knowledge about
benchmarks for which travel industry is working. Some laws organised by UK are discussed as under-
Licensing Act, 2003- As per this act, there is requirement of license to tour and travel organisations which
carries information about scope of services to be served by organisations.
Development of Tourism Act, 1969- As per this act, there is establishment of British Tourist Authority and
Tourist Boards in England, Wales and Scotland. These organisations are responsible for promoting tourism in Great
Britain.
Transport act, 1980- As per this law, bus service providers has some rights to operate on different routes. This
act was launched by Conservatism Government of Margaret Thatcher. But after later, Transport act 1985, was introduced
for imposing bus deregulation of local buses.
Regulatory framework
There are some authorised bodies which work for creating legal framework under which travel and tourism
sector organisation can work. This helps to give positive impact on services and it is easy to provide satisfaction to
consumers. Some bodies are discussed as under-
Strategic Rail Authority (SRA)- Strategic Rail Authority was a non- departmental local authority that operates
in UK. This authority was set up Transport Act 2000. This authority act provides direction to railway industry for operating
in industry. Main motto of this body is “Britain's railway, properly delivered”.
Health and Safety Commission (HSC)- This is non departmental public body registered under Health and
Safety at work Act 1974. This organisation works to create balance between PCBU's and workers, helps to develop and
review work health and safety policies. This organisation works to create awareness about health and preventing injury and
death at workplace.
Civil Aviation Authority (CAA)- This is the organisation which works for UK's specialist aviation regulator.
This association works to provide good security channel to customers, this helps to protect passengers and general public as
well. Aviation field is expanding within rapid speed, so this association keeps working on safety and security of public.
Processes and structure
There are different types of courts which works to create synchronisation in travel and tourism organisation. It is
important to make changes which are important and relevant for making business operations authentic. In case of any issue
such as Magistrate Court, high Court, Court of Appeal, Supreme court, etc. There is a process through which changes can
be made in applying changes which are important and relevant for analysing changes according to legal process and laws.
Decisions of legal arbitration are legal and binding and have to be followed by travel tourism organisation.
Surface, sea and air transport law
Travel and tourism business has direct relation with surface, air and land transport which is important for
providing satisfaction to consumers. There are some laws related to air, surface and sea which is important for carrying
consumers from one place to another. Some laws are discussed as under-
Carriage of Passenger by Road Act
, 1974- As per this act, there are some regulations which has to be followed by tour and travel business for carrying
luggages and passengers. With this law, there is security to individual which satisfies customers while travelling from one
place to another.
Warsaw (1929)- This is the agreement which helps to establish legal framework for coaching passenger, goods,
bags of customers from one place to another. This act was enacted in 1929 and as per this it is responsibility of travel
organisation to take care belongings of customers. In case of any damage, they can ask for claims.
Tokyo 1963- This convention is implemented to crime or illegal acts in case of travel and tourism industry which
affects safety and security of individual or belongings in case of international aviation facility.
Hague (1955)- This is treaty which works in order to make some legal rules and regulations related to air
international carriage. This treaty was signed on 28, September 1955. This aviation was launched in order to carry both
carriage and passenger in legal and authentic manner.
Montreal (1975)- This is law which covers to improve shortcomings of Warsaw contract. This act provides
features of different unified rule of carriage services through air transport and provides safety provision to passenger as well
as their luggages.
Regulation (EU) No. 1177/2010- As per this legal act, there is security to individuals which are travelling with
the air transport such as ferries, ships, cruise, etc. This helps them to feel secure while travelling from one place to another.