This case study analyzes the situation of Lem Williams, an employee at Smith Linings & Seals (SLS), focusing on his job attitudes, work behaviors, and reactions to a new reward system implemented by his manager, Roy Kneel. The analysis identifies Lem's behavior patterns, including his commitment, bluntness, and tendency to express negative opinions, and examines them through the lens of the MARS model, which considers motivation, ability, role perception, and situational factors. The case explores how the new reward system, which prioritized the top two performing teams, negatively impacted Lem, who worked on challenging custom orders. It also discusses the manager's actions, or lack thereof, in addressing Lem's concerns and recommends alternative approaches for the manager to improve the situation. The case also includes references to relevant organizational behavior concepts and models, such as the MARS Model.
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