BTEC Level 3: Human Resource Management & Performance Evaluation

This report provides an overview of managing human resources, emphasizing the importance of performance management within organizations. It discusses various techniques for measuring employee performance, including performance appraisals, 360-degree feedback, client surveys, punctuality monitoring, and observation of personal habits. The report highlights the role of human resources in achieving organizational goals and objectives, referencing the significance of flexible working hours and employee welfare. It concludes by underscoring the importance of a supportive work environment and suggests methods for improving employee motivation, referencing studies on performance management, employee engagement, and organizational culture. Desklib offers more resources for students.

Managing human resource

INTRODUCTION
Managing Human Resources (HR) is
termed as a set of activities that
basically deals with controlling,
monitoring, planning and staffing the
workforces of an organisation. The
firm's management are highly aimed
on identifying better techniques and
methods of developing and improving
the overall functioning of HR. It is
evident that an organisation is
generally focused on achieving all the
desired set of objectives which are to
be accomplished by their HR
operational and functional activities

Performace management
Performance management is considered as a process of
monitoring, evaluating and scrutinising the employees
performance so that HR manager of cited hospitality firm can
take relative measure in order to find the major areas where
improvement is required. With this, Hilton hotel will be able
to give excellent service to their customers and will achieve
their goals and objectives in clear and specific manner.
Working as a HR manager in cited hospitality firm, it is my
utmost responsibility to strengthen their performance and
provide them necessary training and development. Apart from
it, it is also required to give them constant feedback on the
performance which they are rendering to cited hospitality firm

Techniques for measuring performace
Performance Appraisal- This is one of the best techniques for measuring the
employees performance. In this methods, supervisor or leader can observe
personnel performance and gives rate and grades according to their efficiency.
It is a systematic evaluation of the actions and to understand the abilities of a
person for further growth and development. The main objective of this tool to
maintain records in order to determine compensation packages, salary, wages
etc
360 Degree-It is a type of performance reviews in which subordinates, co-workers
and managers all gives rates to employees. It is a process of taking feedback
about particular individual by the people who are around at workplace. It is a
ways to provide each employees the opportunity to receive performance
feedback from his or her co-workers, supervisors, staff members.

Conti...
In today's world human resource has become an essential
element of public policy in UK. So it is necessary for the
organization to take several measures regarding the welfare of
the employees, to motivate them for doing efficient work. It is
important to provide the best working environment so as to
achieve the goals and objectives of the company. By giving
welfare facilities to the employees, it helps in increasing the
morale at higher level and also they feel enthusiastic in
performing there work

Other technique for measure
performace
Carry out client survey- Client survey aids to company for
identifying the personnel reviews, feedbacks, suggestions and
opinion related to company policies and structure. It is a quick
methods for identifying issues and conflicts related to
employees (Hutchings and et. al., 2009).
Punctuality-Punctuality is the characteristic of being able to
complete a required task or fulfill an obligation before or at a
previously designated time. "Punctual" is often used
synonymously with "on time". Higher authority have notice
employees entry timing in to the office daily. Through this
observation, management can spring up punctuality in the
business enterprise.

Conti..
Observe personal habits-It
includes those habits of
personnel which they have
used on daily basis at
workplace such as gossips,
taking unauthorised lunch
break etc. Top management
has used observation
method of this bed habits on
daily basis.it is another
important methods of
monitoring

Conclusion
From the above document it is
found that human resource plays
an important role in the
achievement of organisation goals
and objectives. The document
concludes about the flexible
working hours in the Morrision
which helps the employees to
finish their work within the
stipulated time period and also
comfortably

REFERENCES
• Gruman, J. A. and Saks, A. M., 2011. Performance
management and employee engagement. Human
Resource Management Review. 21(2). pp.123-136.
• Guest, D. E., 2011. Human resource management and
performance: still searching for some answers.
Human Resource Management Journal. 21(1). pp.3-
13.
• Hofstetter, H. and Harpaz, I., 2015. Declared versus
actual organizational culture as indicated by an
organization's performance appraisal. The
International Journal of Human Resource
Management.26(4). pp.445-466.