Level 5 Diploma: 504 Relationships & Partnership Working Report

This report addresses the critical aspects of relationships and partnership working within the context of adult care, focusing on the influence of legislation and regulation, the importance of stakeholder relationships in person-centered practice, and the benefits of networking with other agencies and community groups. It highlights how integrated working across agencies leads to better outcomes for those using adult care services, emphasizing features of effective partnership working and strategies to overcome barriers. The report also evaluates the role and responsibilities in establishing positive relationships within and beyond the organization, while modeling open, respectful, and supportive relationships and supporting others to recognize the values of co-production. This assignment solution provides detailed insights into fostering effective relationships and partnerships to enhance the quality of care and service delivery in adult care settings. Desklib offers a wealth of resources, including past papers and solved assignments, to support students in their academic pursuits.

Level 5 Diploma in Leadership and Management for Adults Care
Unit Title: 504 – Relationships and partnership working
Learner statement
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess your knowledge and what work
duties you are doing or what role you have within your work. It expected that you will need approximately 300 words per
question. The more detail you provide the less likely your account will be sent back for more clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to
keep in mind the “who, why, how, where and when” in each answer.
Learning outcome1: Understand the context of relationships and partnership working
Tell me about ….
1.1 Ways legislation and regulation influences relationships with others
It has been analysed and seen that a vital influence is being lead out by the legislation and regulation on the relationship with other while working
in an organisation or partnership as these set out the polices and procedure that reflects about the role and responsibilities of each staff and parties
that set out work and relationship boundaries (Bisel and Rush, 2021). Thus, an analysis can be made that the national, local and own
organisation’s guideline legislation and policies such as MOM and AOA and partnership deed leads out a vital influence on the relation with
others. Furthermore, it has been underlined that it is important to have proper understanding of legislation and regulation in order to perform roles
and responsibilities in an effective manner. Lastly, it can be said that legislation of the country or a region can highly influence over relationships
with others as they are the most important elements through which sense of behaviour of individuals can be manipulated. It has been analsysed
and seen that there are numerous national, local and organisational guideline which are tend to be related to partnership working. Thus, as a
manager I need be aware of these rules and legislation based on partnership which tend to lead influence on my relationship with others. It has
been also seen and reviewed by me that the working in the partnership with the other professionals has also tend to significantly changed the
experience level of service users by the way of putting them firmly at the centre of the care that tend to given with greater access to shared

resources, improved communication between teams and more streamlined care service. Further, it has been also analsysed and seen that the
working of with the NHS England tend to ensure a positive impact on my working as it comprises of many voluntary, community and social
enterprise (VCSE) sector which supports leading of improved health and better wellbeing and care. Along with this, there are many other policies
are also that tend to include the need to have more focus and emphasis on the personalising and wellbeing of the service user.
Guidance for 1.1
Learners critically analyse national, local and own organisations guidelines, legislations and policies that relate to
partnership working.
1.2 How relationships with stakeholders underpin person centred practice and affect the achievement of positive outcomes
Every organisation and partnership tend to have a large number of stakeholders that comprises of their business partners, directors, managers,
employees, clients, customers, etc. with whom a positive interaction and communication is vital to have improved and positive outcome
(Buhusayen, Seet and Coetzer, 2021). At my own health care centre it has been seen that the Patients and other individuals tend to lose their
independence when they enter the care which puts their dignity at a risk and stake where adoption and implication of a person centred care and
positive relationship with the stakeholders enables to maintain the dignity and value and respect all the individuals. Stakeholders plays most
important role which duly helps in maintaining business goodwill in market. It is essential to maintain strong relationships with stakeholders in
order to take effective decision making to perform operations efficiently. Therefore, it can be said that, relationships with stakeholders underpin
person centred practices and affects achievement of positive outcomes. Along with this, it has been seen and analysed that the adoption and
making use of the Person-centred care helps to find suitable ways to help them communicate and maximise their quality of care. It improves their
independence is also beneficial on a personal level for the patient, but it also encourages them to take part in decisions. Beside this, making use of
the patient-centred care results in improved outcomes for patients, better use of resources, decreased costs, and increased patient and healthcare
professional satisfaction with care.
Guidance for 1.2

Learners analyse the association between person centred care and positive outcomes with the ability to engage in
partnership working. This should include effects on a range of stakeholders relevant to own area of provision.
1.3 Benefits of networking with other agencies and community groups
Benefits of networking for those who accessing adult care services
 Improved teaching and better quality services- an analysis can be made that having improved networking leads to a more expert assistance
and teaching for the patents that also supports and leads to better quality acre and services for the patients and clients. Through adoption of
effective networking techniques improved teachings along with better quality of learning experience can be provided respective students.
Along with this, it has been also seen and analsysed that the Networking assist healthcare professionals with completing their daily tasks
such as teaching patients, monitoring their health, tracking their blood pressure and much more. Along with this, a variety of networking
tools are available for managing chronic disease, diet, and lifestyle choices of patients which ensures and leads out improved benefits of
networking for those who accessing adult care services.
Benefits of networking for organisation
 Broder community reach and enhanced growth opportunity- It has been and analysed that the networking with the agency and other
organisation supports a better coordination and interaction with the community member and local services delivery that ensures higher
growth opportunity and access to wider community that is beneficial fir a firm and partnership to have higher productivity.
Therefore, better understandings of market environment and effective communication can be established in regards to agencies and communities’
groups. This enables core understandings of desired aims and objectives that are to be fulfilled in the course of actions to be produced in the
corporate firm. Further, it has been also seen and analsysed that the through networking an organisation tend to become able to discover new and
exciting possibilities for your organization that could help increase revenue, relevancy and reliability. Thus, the benefits of networking for
organisation comprises of the fact that it supports gaining of a new perspective about how your organization can handle certain pain points better

or new insights on what your community needs.
Guidance for 1.3
Learners critically evaluate the impact of working with other agencies and community groups within in local area and
relevant to their service. This will include analysis of a range of potential benefits to both those accessing adult care
services and the organisation
1.4 How integrated working with other agencies delivers better outcomes for those using adult care services
It has been analysed and seen that the integrated working and effective collaboration with other agencies tend to deliver the better outcomes
for the those who are using adult care services as it ensures improvement in overall knowledge level of the staff and care providers along with
ensuring improved ideas that support better quality services for the adult care services. along with this, the integrated working of the agencies also
ensures and leads to strengthen of the business connections as it helps in forming trust as well as helping one another to achieve the set gaols in
improved manner that ensures improved and better quality services. Therefore, it can be said that integrated working that enables effective usage
of resources of the corporate firm enables working with other agencies to deliver better or effective outcomes for those using adult care services.
This could be done through implementation of supportive management and leadership techniques in the given organisational framework.
Guidance for 1.4
Learners explain the benefits of integrated working
1.5 Features of effective partnership working across agencies and ways to overcome barriers
The key features of the effective partnership comprise of having the openness, honesty and trust level among all the partners along with
having a properly agreed and shared goals with ensued ales and regular communication. Following key features of an effective partnership which
are listed and discussed as below:
 Honest and open communication- it is vital and necessary to have an open and honest communication as it built higher commitment and
trust level among various partners and parties involved. This will develop better understanding of needs and will set an effective standard

for performing activities in the organisational firm.
 Setting clear goals and mutual objectives- the another feature of an effective partnership comprises of having a specific and clear goal for
which all the partners and involved agencies are making efforts. Thus, it has been evaluated that partnership plays essential role in
strengthening operations effectiveness. Through this barriers of effective partnership working can be demolished.
Guidance for 1.5
Learners describe features of effective partnership working that minimise barriers.
1.6 Own role and responsibilities in establishing positive relationships within and beyond the organisation
My own role and responsibilities in establishing positive relationships within and beyond the organisation are listed below:
 Identify proper channels of communication- It is important and my own responsibility to identify a proper channel of communication
based on the need to ensure positive relationship and improved interaction within my organisation and beyond that. Use of digital and
online form of communication are most suitable and vital to establish positive relationship. This will act as the greatest responsibility for
establishment of positive relationship within and beyond the organisational operational boundaries. Through effective communication
channels information can be understood in best possible manner.
 Develop improved interpersonal skills- Improvement in my interpersonal skills is also my own role and responsibility to establish
positive relationships within and beyond the organisation as it supports and leads to improved connection and collaboration with others.
Therefore, this will facilitate me to engage personal operations with reference to operate a given task in the best possible manner.
Guidance for 1.6
Learners evaluate their own role as a leader in adult care services to ensure that the service creates and maintains
positive relationships with all those that come into contact with the service.

Learning outcome 2: Lead effective relationships with those using adult care services and their families
Tell me about how you……
2.1 Model open, respectful and supportive relationships
Effective partnership working allow trust, openness and honesty. It also agrees on sharing values and goals along with regular
communication which help in establishing effective partnership working, respectful and supporting relationship can be developed with service
users. Working in a partnership lead to better outcome rather than by performing roles and responsibilities alone ( Cocker, Cooper and Holmes,
2021). Partnership working strengthen service uses satisfaction level and also help in accomplishing goal in more effective manner. With the help
of establishing effective partnership working adequate and proper support to every individual can be provided which helps in duly enhancing
overall level of service user satisfaction level in effective way. Through implementation of techniques of supportive and respectful organisation
individual employees working in the organisational firm can develop better sense of accomplishment of desired goals and objectives of the
business firm. Furthermore, it can be said that provided technique will allow managers of the firm to integrate efforts towards completion of said
goals of the firm.
Guidance for 2.1
Learners communicate to establish effective partnership working
2.2 Support others to recognise the values of co-production and the contribution and expertise of those using adult care
services and relevant others
Co-production means to overcome power imbalances. It is basically pushing one’s own boundary to share power in an equal manner. Co-
production is playing important and valuable role through which higher level of outcome can be achieved. In addition to this it has been
underlined that co-production is basically a situation in which individuals duly influences services and support. Co- production helps in creating
new opportunities for both service users and providers which results in significant improvement in health outcomes along with satisfaction level
of the service users. By engaging every individual in a team co- production value can be effectively communicated, as team is an effective way
through which individuals can be communicated with the importance and values of co-production. Through such techniques better base of

performing activities in healthcare industry can be facilitated. This further ensures defining true social value derived from business operations in
the given marketplace.
Guidance for 2.2
Learners engage the team in a way that enables them to understand the values and importance of co-production.
2.3 Ensure those using adult care services and relevant others are aware of their statutory rights
There are different types of acts which is essential for every service user to be aware of as with the help of having proper awareness of their
statuary right one can gain benefits in number of ways. It has been identified that the Mental Capacity Act 2005 is mainly formed to empower and
protect service user those who made the mental capacity to undertake their own decisions associated to the treatment and care. While if it is talked
about the mental health act it is a piece of legislation that the duly include the assessment right and treatment of individual with a mental health
disorder. This act tell individual with mental health disorder about the way they can be treated along with their rights ( Eastwood and Miller,
2021). While Deprivation of Liberty safeguard is mainly a process which basically prescribe in the law when it is necessary deprived of their
Liberty a service user who lacked capability to consent of the treatment as well as care as to keep them safe from harm. Along with this, the main
purpose of Equality law is to provide protection of the service user from discrimination in terms of different factors like age, sexual orientation,
gender identity and more. Along with it has been identified that the power of attorney is mainly a legal document which is basically give in an
attorney in-charge or a legal agent the authority in order to act on the behalf of the service user or the principal. In this the agent have authority to
undertake decisions regarding medical care. Furthermore, it has been identified that care act mainly includes provision that offer cash payment
and other form of resources in order to provide assistance to individuals.
Guidance for 2.3
Learners implement procedures to ensure that everyone is aware of their statutory rights. These could include procedures
based on aspects of the following: (INCLUDE THE DATES)
 The Mental Capacity Act
 The Mental Health Act

 Deprivation of Liberty Safeguards
 The Equality Act
 Power of Attorney
 Care Act
2.4 Implement systems that encourages engagement
With help of enhancing the effectiveness of the system to encourage and enable engagement improvement in quality of care to the service
users can be assured in an effective manner. In this by keeping information simple and ensuring that every involve individual in on same page
while creating accountability and making information shareable effectively helps in enabling engagement. In this technology can also help in
engaging encouragement. In this with the help of mobile apps, smartphones and wearable designs devices improvement in engagement can be
done. Along with this by sharing responsibility and offering accountability also help in enhancing the level of engagement in decision making and
reviews. It has been identified that engagement plays important role which automatically helps in enhancing effectiveness of satisfaction level of
the quality of care being offered to service user. Engagement plays important role which helps in conducting activities in seamless manner. With
the help of this all operations can be conducted in effective form.
Guidance for 2.4
Learners implement systems that encourage and enable engagement in decision making and reviews.
Learning outcome 3: 3. Manage working relationships with colleagues in the organisation
Tell me how you….
3.1 Develop procedures to facilitate effective working relationships with colleagues

Effective working relationship with colleagues significantly help in enhancing overall effectiveness of end outcomes. In this with the help
of implementing effective communication strategy with the help of effective communication skills such as verbal skills, written, electronic
communication skill, listening and questioning skill development of effective relationship with colleagues can be significantly developed
(Wharton, 2021). In this with the help of taking advantage of procedure in terms of face-to-face meeting, team meetings and meetings with the
help of digital platforms like Skype etc proper information can be provided to each and every individual. In this every team member is required
to take part in team meetings such as care professionals’, health professional, voluntariness and more. It not only helps in developing
trustworthiness but also help in increasing personal level of confidence. Effective working relationship with each other significantly enhances
the satisfaction level of service users. This further will promote providing effective basis for working in the respective marketplace.
Guidance for 3.1
Learners develop procedures to facilitate effective working relationships with colleagues
 Learners develop processes to accommodate different types of working relationships and a range of colleagues (ie
other health and care professionals within the organisation; ancillary staff; team members; volunteers)
 Learners develop and lead the implementation of communication strategies when working with all internal
stakeholders.
 Learners demonstrate trustworthiness when colleagues divulge personal confidences
 Learners demonstrate a range of communication skills for effective working relationships
1. Verbal skills
2. Listening
3. Questioning
4. Written/ electronic
 Learners manage meetings to explore different aspects of working relationships
1. Face to face
2. Team meetings

3. Skype/ webinar
3.2 Develop and agree common objectives
SMART Objectives:
 Staff will be trained in quality improvement of operations in the business firm.
 To measure 35% increase in quality care offered to service users
 For this training opportunities will be offered to staff
 This is to be done in upcoming 2 months.
Developing and agreeing on common objectives plays an effective role in shaping effectiveness of operations to be performed by a given
institutional firm. This facilitates various stakeholders of the firm to engage their operations in coordinate way and also avoids wastages of
resources while performing respective operations in given institute. In the above SMART objectives, an initiative was being taken to bring
together all the operational work being produced in the business firm and derive true value of integration of efforts in the operational firm.
Further, in such objectives quality of production is being focused and accomplishment of better brand image of the operational firm in the
given marketplace.
Guidance for 3.2
Learners develop and agree common objectives when working with colleagues
 Learners agree objectives that are SMART (specific, measurable, achievable, relevant and time bound) when working
with colleagues
 Learners use negotiation skills to ensure colleagues agree with any work based targets to achieve objectives
 Learners maintain focus on the overall aim of the working relationship
3.3 Allow colleagues to make appropriate contributions

To accomplish goals and objectives every individual is required to make appreciable contribution with the help of their roles and
responsibility with the help of implementing proper system and practices such as providing roles and responsibilities according to their
expertise. It will effectively help in accomplishment of goals in effective manner (Elsana, 2021). Along with this with the help of discussing
issues associated to the objectives with the help of meetings significantly lead towards overcoming the unnecessary issues that can later impact
upon overall goals. Flexibility also plays important role by performing roles and responsibilities in a team. It not only helps in enhancing
creativity among individual but also enhances contribution level of person that helps in fulfilling objectives in efficient way. Appreciating every
individual idea associated to their expertise in the decision-making process effectively help in respecting contribution. With the help of taking
advantage of efficient leadership style proper management of colleagues while they are offering contribution can be done in effective manner.
Guidance for 3.3
Learners implement systems and practices that allow colleagues to make appropriate contributions using their specific
expertise
 Learners demonstrate they value the time taken to discuss issues relating the objectives ( ie setting aside specific
uninterrupted time for meetings)
 Learners demonstrate flexibility when working with colleagues to allow creativity and individual expression whilst not
compromising effective work practice and objectives.
 Learners show respect for contributions made by colleagues even if they do not meet the objectives agreed
 Learners show how they accommodate the specific expertise of others in the decision making process
 Learners demonstrate leadership when managing colleagues offering contributions
3.4 Deal constructively with conflicts or dilemmas
Conflicts is a natural process that can later affect overall goal and objective. In this it is essential to overcome conflicts that may arise
among colleagues. In this with the help of acknowledging feeling of other colleagues with the help of calmness necessary conflicts can be
resolved. Along with this by understanding the issue of conflict and immediately responding with the help of essential action conflicts can be
overcome at the first place. By identifying the cause of conflicts effectiveness of overall end results can be enhanced. It is essential to enable

and equalization of power as it helps in enhancing contribution of all the individual in equal manner towards the goals (Wharton, 2021). By
supporting colleagues in order to resolve conflicts by encouraging them to come to an amicable resolution will not only help in overcoming
dynamics and conflicts but also helps in dealing with them in efficient way. It is essential to manage human resources while dealing with
conflicts with an effective leadership. In this ways like third party negotiation, formulation of agreement will help in a significant manner.
Thus, it has been evaluated that it is essential to deal with conflicts in effective manner as to perform operations without delay and unnecessary
issues.
Guidance for 3.4
Learners manage conflicts or dilemmas that occur amongst colleagues.
 Learners demonstrate calmness and acknowledge the feelings of colleagues
 Learners respond promptly when requested to provide support
 Learners take time to establish the causes of the conflict
 Learners will demonstrate a non-judgemental approach to enable an equalisation of power
 Learners will support colleagues to come to an amicable resolution
 Learners will show leadership when managing human resources/ staff performance procedures when conflicts or
dilemmas cannot be resolved amicably.( use of 3rd parties in negotiation; formulation of points of agreement)
 Learners will support colleagues ensuring their own duty of care is not compromised
3.5 Evaluate working relationships with colleagues
While performing roles and responsibilities with colleagues it has been identified by me that I have not only develop my ability to guide others
but also enhanced my skills of managing individuals. I have significantly contributed towards my roles and responsibilities by staying
committed towards end objectives. All the roles and responsibilities to fulfil and objective has been significantly accomplished by me as I am
self-motivated individual and I actively engaged with colleagues in terms of providing them feedback on their performance. It significantly
enhanced my communication skill as a leader. It has been identified by me on the basis of feedback provided by my colleague that it is essential
for me to enhance my creativity skill and time management skill in order to fulfil my roles and responsibilities by guiding other individual in
order to guide other individual in effective manner without affecting own duty. In this I will develop my time management and creative