Library Management System: A BPMN Modeling Approach

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Business Process Management for Library management
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Table of Contents
Introduction................................................................................................................................2
Modeling for delay handling business process using Bizagi BPMN modeler...........................2
Business Process Management- Flow diagram......................................................................2
Explanation............................................................................................................................2
References..................................................................................................................................4

Introduction
Business process modeling is the technique by which we can show the pictorial
representation of the work flow or business process of an organization. This can be done by
using many techniques of graphical representation like flowchart or data-flow diagram etc.
The main purpose of this modeling is the improvement of the being processed. The benefits
of business process modeling are: 1). Improving Efficiency. 2), Enforce Best-practices &
standardization 3). Process Agility 4). Transparency 5). Beat the competition.
But here in our case we are using Bizagi BPM Modeler.
Modeling for delay handling business process using Bizagi BPMN
modeler
Business Process Management- Flow diagram
Explanation
If a customer borrows a book from library he fails to return/renew that in time. Then an
automatic email notification is sent to customer about the book return delay. If the person
returns the book with in one week of notification email then the case is closed otherwise after
one week an automatic email notification will be sent to the librarian. Librarian [1] will cross
check and if the customer is register with contact number, and then she/ he will call the

customer and inform him about the delay in returning book and about delay notification mail
too.
If the contact is not available then the letter would be written to the customer. If the customer
returns the book after this phone call or written letter within week then the case will be
closed, otherwise the customer will be informed about police case regarding theft via letter of
phone call [1]. And if the customer retunes the book within the one weak of police case
warning then case will be closed otherwise the librarian will contact the manager of library.
Meanwhile in any time if the book is returned then the case will be closed by the manager
itself.
Now if the customer is student then the manager will call the academia registry and ask them
to suspend the student account and if the customer is staff member then the manager will
contact to the personal unit and ask them to suspend the staff payroll [2]. After that he will
send the notification of the payable that includes the cost of the book and fine for late
submission. The customer will the pay the amount and the case is closed and the manager
will notify the academia registry or personal unit to lift the suspension.
So, in this way we can easily and surely handle the delay handling process in library.

References
[1] D. Tbaishat, Business process modelling using ARIS: process architecture, Amman,
Jordan, 2017.
[2] D. Tbaishat, Using business process modelling to examine academic library activities for
periodicals, Wales, UK, 2010.