The Role of Line Manager in Employee Development at Hilton Hotel

This report investigates the crucial role of line managers and leaders in employee development through effective talent management, using the Hilton Hotel as a case study. The research aims to analyze the significance of talent management within an organization, determine the importance of line managers and leaders in employee development, and identify actions managers can take to implement talent management strategies. The study employs a quantitative research approach, utilizing questionnaires to gather primary data from managers. Secondary data is collected from online sources. The findings highlight the importance of talent management, the benefits of effective practices, and the role of line managers in providing guidance, feedback, and continuous performance improvement. Ethical considerations, cost analysis, and sampling methods are also addressed. Content analysis is used to interpret the data, revealing insights into the awareness and benefits of talent management within the hospitality sector.

Research project

Table of Contents
TITLE :- “The role of line manager and leader in employee development with effective
implication of talent management”..................................................................................................3
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1, state research objective, questions and literature review......................................................3
Literature review ........................................................................................................................4
P2. Present research methods and secondary research................................................................5
TASK 2............................................................................................................................................8
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
.....................................................................................................................................................8
P4. Apply appropriate tool to research findings..........................................................................8
TASK 3..........................................................................................................................................15
P5. communicate outcome of research......................................................................................15
TASK 4..........................................................................................................................................16
P6 Effectiveness of research methods in meeting objectives....................................................16
P7. Alternative research methodology......................................................................................16
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................18

TITLE :- “The role of line manager and leader in employee development with
effective implication of talent management”
INTRODUCTION
Talent management is consider to be a crucial part of an organisation as it support in
managing the high skilled employees for achieving competitive advantage by dealing with
number of challenges that are present in marketplace (Meyers and Van Woerkom, 2014). It is
basically a systematic process that support in determining the vacant position and requirement of
skills for accomplishing set of objectives and then recruiting, managing and retaining the
employees for best possible outcome. But in order to achieve this line manager and leaders lays a
significant role by guiding and directing the employees toward the specified targets so that they
can be prepared for upcoming challenges. In order study about the their role current study is
being performed which is based on Hilton hotel
TASK 1
P1, state research objective, questions and literature review
Overview of topic:-
Talent managements act as a facilitatory of skills, capability, competencies and expertise
that an organisation mainly require to deal with the changing demand of target market. This is so
because it involve set of practices or strategies that are mainly performed by the line manager or
leaders in order to ensure that employees perform their tasks in effective manner so that
organisational objectives can be accomplished along with achieving competitive edge (Sikora
and Ferris, 2014). The current is based on Hilton hotel, which is a large multinational hospitality
company that manage a range of hotels and resort throughout the world for providing
accommodation services. Bit as the competition is getting higher it become crucial to provide
more and more satisfactory services to the customers for remaining competitive and deal with
their changing demand. For this it remain crucial for Hilton hotel to manage its talent effectively
and keep them prepare for future challenges. The main aim and objective behind conducting this
study are mentioned below:

Aim :- To analyse the role of line manager and leader in employee development with effective
implication of talent management. A study on Hilton hotel
Objectives
 To explore about the role of Talent management within an organisation
 To determine the importance of line manager and leader for employee’s development of
Hilton hotel.
 To determine several actions that line manager and leaders can take for implication of
talent management in Hilton hotel.
Research questions
 What is the role of Talent management within an organisation?
 Describe about the importance of line manager and leader for employee’s development of
Hilton hotel?
 Explain several actions that line manager and leaders can take for implication of talent
management in Hilton hotel?
Rationale:-
The main reason behind conducting this study is to gather an insight regarding how the
line manager and leaders support an organisation in managing its talent effectively by ensuring
the best possible outcome (Farndale, Pai, Sparrow and Scullion, 2014). It also support
researching in putting light over the importance of talent management for an hospitality
organisation and manner in which it help in development of employees that leads to
organisational success while ensuring effective implication of the study.
Literature review
The role of Talent management within an organisation
According to the view point of Cora Llamas, 2018, talent management is not just
restricted to managing human resources rather it plays a significant role within forming up
business strategy as it manage important asset of company i.e. employees. It plays a major role
within an organization by supporting it in attracting the top talents that help in exploiting the
market opportunity and combatting with issues in order to achieve competitive edge.

Additionally it also support in keeping the employees motivated that help in retaining them for
longer and support in achieving more employee engagement.
The importance of line manager and leader for employee’s development of Hilton hotel
Gallardo, E. and Thunnissen, M., 2016, state that line manger plays a significant role in
employee's developing by having an eye over their each and every actions. This make it easier
for determining the area where employees require guidance or support that further help in
ensuring regular improvement of employees by rectifying their mistakes. The manager and
leaders of Hilton hotel focus regularly over the performance of employees and try to guide them
on continuous basis so that they find new or innovative way of performing practices that not only
help in developing employees skills or capability but also support in enhancing their level of
performance. Addition they also work toward encouraging and motivating the employees' in
order to get their maximum engagement in work.
Several actions that line manager and leaders can take for implication of talent
management in Hilton hotel.
From the perspective of Sonnenberg, M., van Zijderveld, V. and Brinks, M., 2014, the
line manger and leaders are the one who are responsible for managing employees and keeping
them align with organisational goals. This is mainly perform with the help of effective
implication of talent management strategies that yield better outcome. Therefore, the line
manager of Hilton hotel must focuses toward adopting right strategy for the implication of talent
management. For this they can provide training top its employees, provide them regular
feedback regarding their mistakes and provide them guidance to over come those mistakes.
Additionally they can also delegate work to their employees as per the capability and skills they
hold so that most positive outcome can be extracted out of it.
P2. Present research methods and secondary research
Research methodology refers to a significant part of an investigation that provide detail
regarding number of techniques and methods used for performing study (Silverman, 2016). This
support in directing the researcher about what action to be performed for completing a particular
research. The methods used for performing this study are presented below:
Type of investigation:- Qualitative and quantitative are the type of investigation, from
them quantitative method used within this study which make it easier to gathering most accurate

data in the form of quantified facts and figures (Scotland, 2012). This support in interpreting the
information within statistical manner that extract most adequate outcome and also saves time.
Research approach: An investigation contains two type of approaches such as inductive
or deductive. For the present research deductive approach is used as it support in analysing the
quantified data more effectively. Additionally, it also support in evaluating data over selected
topic while inductive approach perform in depth study which is a time consuming process.
Research philosophy- It is about system of assumption that support in developing
knowledge and conduction of investigation. Interpretivism and positivism are two philosophies
that mainly used within a research (Mackey and Gass, 2015). Among them positivism
philosophy will be used as it help in collection and analysis of quantitative data effectively.
Research strategy- There are number of strategies that an investigator mainly uses in
order to perform study such as survey, questionnaire, case study, observation etc. In context of
current study questionnaire is used as a strategy for gathering data which contains a range of
questions regarding a particular topic, which set a particular criteria over which information is to
be gathered.
Questionnaire
Q1) Do you have an idea regarding the importance of talent management for an organisation?
a) Yes
b) No
Q2) According to you, what are several benefit that an organisation mainly get by effective
talent managements at workplace?
a) Enhance productivity
b) Improve brand image
c) Enhancing employees performance
Q3) Which among the following is main role that line manager of Hilton hotel plays toward
employees development through talent management?
a) Provide guidance and support
b) Give feedback
c) Continuous performance improvement
Q4) What are several methods that can be used by line managers of Hilton hotel for effective

implication of talent management?
a) Motivating employees
b) Providing training
c) Job rotation
Q5) According to you what are major forces that attract a line manager of Hilton hotel toward
adopting talent management practices?
a) Technological up-gradation
b) Increasing competition
c) Changing consumer demand
Q6) What are several challenges that line manager and leaders mainly faces while implication
of talent management?
a) Lack of employees involvement
b) Culture resist to change
c) Dissatisfaction among employees
Q7) Among the following, which one is most appropriate strategy that line manager of Hilton
hotel must adopt for dealing with challenges while implementing talent management?
a) Free flow of communication
b) Adopt right leadership style
c) Attractive compensation and reward
Data collection- This section depict about the sources that are used for collecting
information regarding a particular study. These sources are of two type such as primary and
secondary data collection. For this study both sources are used where secondary information is
collected from online sources using books, journals, articles etc. as it help in determining the
nature of study from available information (Mackenzie and et. al., 2012). On other side, primary
information is collected with the help of questionnaire as it help in gathering view point of
several people at a time which saves both time and cost.

TASK 2
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
Sampling- It help in selecting group of people for gathering primary information on
behalf of whole population. Sampling is done using two methods either probability or non
probability (Kumar, 2019). For this study, probabilistic sampling used as it avoid bias behaviour
by providing equivalent chance to each individual for being selected. The sample size for this
study is 10 manager.
Relatability and validity of study- For maintaining the reliability and validity of
information, primary information is gathered through questionnaire. This will ensure collection
of more reliable and authenticated data directly from the respondents which in turn also support
in maintaining the validity of gathered data and overall research.
Cost, access and ethical issue- This section is related with ethical and financial aspects
of a research. For performing study, researcher require some capital that help in conducting
research effectively such as getting access to secondary sources, collecting primary information
etc. Beside this ethical principle also consider as crucial factor that help in maintaining the
validity of study (Green, Camilli and Elmore, 2012). It involve ethical principles such as
informed consent, beneficence, confidentiality, autonomy etc. which support investigator in
competing its study ethically.
P4. Apply appropriate tool to research findings
Content analysis is consider as an analytical tool which support in analysing the
quantitative information appropriately. It support researcher in creating number of themes for
each questions which support investigator in analysing the information in quantitative manner.
Theme 1 :- The importance of talent management for an organisation
Q1) Do you have an idea regarding the importance of talent
management for an organisation?
Frequency
a) Yes 8
b) No 2

Interpretation:- From the information mentioned above, it can be stated that 8
respondents have an understanding regarding the importance of talent management for an
organisation. While on other side, 2 managers are not aware about the talent management
importance for an organisation. Hence, majority of people are aware about this because talent
management is most crucial practices for hospitality sector where the customer satisfaction is
highly depend over the manner in which employees deliver it to them.
Theme 2 :- Several benefit that an organisation mainly get by effective talent managements at
workplace
Q2) According to you, what are several benefit that an
organisation mainly get by effective talent managements at
workplace?
Frequency
a) Enhance productivity 5
b) Improve brand image 4
c) Enhancing employees performance 1
a) Yes b) No
0
1
2
3
4
5
6
7
8
8
2
Frequency

Interpretation:- From above investigation, it can be interpret that 5 managers said that
enhancing productivity is major benefit that talent management provide, while 4 said that it
benefited with improving brand image. But 1 respondent said that it help in enhancing
employees performance. Majority of people said that it support in enhancing productivity as by
regularly managing the employees chances of error or delay get reduced.
Theme 3 :- Main role that line manager of Hilton hotel plays toward employees development
through talent management
Q3) Which among the following is main role that line manager of
Hilton hotel plays toward employees development through talent
management?
Frequency
a) Provide guidance and support 4
b) Give feedback 1
c) Continuous performance improvement 5
a) Enhance productivity
b) Improve brand image
c) Enhancing employees performance
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5
4
1
Frequency

Interpretation:- According to 4 managers the main role of line manager is to provide
guidance and support to employees, while 1 manager said that it is about providing feedback
over performance. But 5 respondents said that continuous performance improvement is the main
role that a manager mainly plays toward employees development. This is so because while
implication of talent management there remains a regular check over employees activities and
guiding them to improve actions which ensure continuous performance improvement.
Theme 4 :- Methods that can be used by line managers of Hilton hotel for effective
implication of talent management
Q4) What are several methods that can be used by line managers
of Hilton hotel for effective implication of talent management?
Frequency
a) Motivating employees 3
b) Providing training 5
c) Job rotation 2
a) Provide guidance and support
b) Give feedback
c) Continuous performance improvement
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
4
1
5
Frequency

Interpretation:- From the gathered information it has been identified that 3 respondents
said that motivating employees talent management can be effectively implemented, while 5
respondents said by providing training and 2 said job rotation. More people are in favour that by
providing training line manager would be able to effectively managing the talent by regularly
making improvement over them.
Theme 5 :- Major forces that attract a line manager of Hilton hotel toward adopting talent
management practices
Q5) According to you what are major forces that attract a line
manager of Hilton hotel toward adopting talent management
practices?
Frequency
a) Technological up-gradation 5
b) Increasing competition 2
c) Changing consumer demand 3
a) Motivating employees
b) Providing training
c) Job rotation
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
3
5
2 Frequency