The Role of Line Managers and Leaders in Marriott's Employee Wellbeing

This research project investigates the role of line managers and leaders in employee development and wellbeing at Marriott Hotel. The report outlines the research aim, which is to explore these factors within the context of the hotel. It details the research methodology, including the use of a descriptive research design, positivism philosophy, quantitative investigation, and a deductive approach. The study employs a questionnaire strategy to gather primary data, supplemented by secondary data from various sources. The report covers data collection methods, sampling techniques, and considerations for reliability, validity, cost, access, and ethical issues. Content analysis is used to analyze findings from a questionnaire, presenting themes related to employee development, engagement, benefits, and the mechanisms employed by line managers. The findings highlight the importance of employee engagement, the benefits of employee development, and the strategies used by managers to influence employee engagement and wellbeing. The report concludes with an analysis of the effectiveness of the research methods and suggests alternative methodologies.

Research Project

Table of Contents
Research Aim:..................................................................................................................................1
To investigate the role of line manager and leader in employee development and their wellbeing.
A study on Marriott hotel.................................................................................................................1
P2. Explain about research methods and secondary investigation.........................................1
TASK 2............................................................................................................................................4
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
................................................................................................................................................4
P4. Apply appropriate tool to research findings.....................................................................4
TASK 3............................................................................................................................................9
P5. communicate outcome of research...................................................................................9
TASK 4..........................................................................................................................................10
P6 Effectiveness of research methods in meeting objectives...............................................10
P7. Alternative research methodology.................................................................................10
CONCLUSION..............................................................................................................................11
REREFRENCES............................................................................................................................12

Research Aim:
To investigate the role of line manager and leader in employee development and their
wellbeing. A study on Marriott hotel.
P2. Explain about research methods and secondary investigation
Research methodology is termed as an essential part of study that states related to tools and
techniques that are being utilised in order to perform research investigation (Malik, Pereira and
Tarba, 2019). These tools and techniques provide formative support and offer guidance to
investigator in order to undertake actions to ensure effective accomplishment of research aim and
objectives. Mentioned below there are some certain research methods that are being undertaken
in order to conduct recent research investigation:
Research design: - Research design play key essential role over its final outcome as it
decide the direction in which it is to be presented. These are mainly of three types that include
descriptive, exploratory and experimental. In order to conduct present research investigation
research design method of descriptive form is being undertaken in order to perform investigation
with proper explanation.
Research philosophy- There are mainly two form of research philosophy that are
Interpretivism and positivism that being are undertaken by researcher in order to conduct
research. This has been evaluated that respective research is being undertaken with the assistance
of quantitative methods thus positivism philosophy is been undertaken in order to provide
assistance of imposing knowledge in an appropriate manner, while presenting gather information
and data in a well effective manner by evaluating them in an effective manner.
Type of investigation: - There are two forms of investigation that are quantitative and
qualitative. As to conduct present research evaluation quantitative type of investigation are being
undertaken. With the help of this investigator effectively allocate required and necessary
information, figures, facts and numerical form data in order to conduct research with accuracy as
to ensure best possible and outcomes (Whysall, Owtram and Brittain, 2019).
Research approach: - In order to conduct research there are mainly two approaches that
can be undertaken by researcher that are that are deductive and inductive. In terms with present
investigation, researcher undertakes use of deductive approach in order to evaluate and analyse
1

quantitative data in an effective manner as to accomplish research objectives in a when define an
effective manner.
Research strategy- In order to perform research there are different type of strategies that
can be undertaken like questionnaire, case study, observation, survey etc (Kundu, Kumar and
Gahlawat, 2019). In context present research investigation this has been evaluated that
questionnaire research strategy tool is being undertaken by researcher as to gather necessary
and essential information in order to provide effective support in collections of different
individual viewpoint as to support investigation in a feasible manner. Mentioned below
questionnaire is being given:
Questionnaire
Q1. Are you aware with the concept of employee development in context of hospitality
organization?
a) Yes
b) No
Q2 As per your perception, does Marriott hotel consider talent management as top priority for
efficient performance?
a) Yes
b) No
Q3 What are different types of benefits that Marriott hotel will get with employee development
and their wellbeing?
a) Drive innovative ideas
b) Increase likelihood of success
c) Enhance productivity
Q4 What are major mechanism that are being undertaken by Marriott hotel line manager and
leader for talent management?
a) Talent Acquisition and Retention.
b) Performance Management
c) Career Development
Q5According to you, what are main ways through which line manager and leader to influence
employee engagement?
a) Bringing new competencies
2

b) Improve working practices
c) Bring collaboration
Q6 Does employee engagement within the organizational culture support Marriott hotel in
enhancing its productivity?
a) Agree
b) Disagree
Q7 What are the different challenges that Marriott hotel may face while ignoring employee
engagement at workplace?
a) Rigid organizational structures
b) Lack of commitment and reinforcement
c) Lack of employee engagement
Q8 Among the following, which action must be taken into consideration by line manager and
leader for effective employee engagement practice?
a) Improving organizational communication
b) Providing training to employees
c) Feedback from employees
Data collection- Data Collection is mainly defined as a number of sources through which
investigator can collect information in a primary or secondary form in order to conduct research
in an effective manner with accurate data and information (Dappa, Bhatti and Aljarah, 2019).
This has been identified that in context with data collection method questionnaire is being
undertaken by the researcher while in relation with secondary data research collection method
sources like articles, online websites, books, journals etc are being used by researcher. Main
reason behind undertaking both form of data collection method namely primary and secondary is
that aid in supporting to create a base in order to develop an understanding regarding nature of
study to effectively gather essential data and understanding related to present research.
3

TASK 2
P3. Conduct primary and secondary research while considering cost, assess and ethical issues
Sampling- This process is defined as selection of a group to gather information on behalf
of all population. This has been identified that sampling is done with the assistance of non-
probabilistic and probabilistic method (Podgorodnichenko, Edgar and McAndrew, 2019). In
order to conduct present research investigator undertake use of probabilistic method in which
researcher selected sample size of manager. Probabilistic approach provides assistance in
avoiding bias behaviour and offer equal chance to each and every aspirant so that appropriate
outcome can be ensured.
Reliability and validity of study- As to effectively ensure reliability and validity in data
researcher undertake questionnaire as to allocate data and information from primary source. It
helps them to ensure that data and information’s are reliable and authenticated as they are
directly collected from respondents (Yang and Guan, 2019).
Cost, access and ethical issue- It is mainly related with financial and ethical aspect of
study. This has been identified that as to initiate research investigation it is essential for
researcher to invest certain sum of amount in order to conduct functions and activities like
allocation of information through secondary sources, arrangement of resources in order to collect
primary data etc in a very effective manner (Coetzer, Wallo and Kock, 2019). While on the other
hand ethical principle also play key significant role in order to maintain study validating. This
has been evaluated that in present research context researcher undertake certain ethical principles
that are confidentiality, anonymity and informed consent etc.
P4. Apply appropriate tool to research findings
In order to conduct present research evaluation content analysis is been taken by researcher
as it effectively aid in analysing qualitative information in an effective manner. In addition to this
it also assist researcher to present information in a well-defined and meaningful manner by
developing each and every question themes data presented in questionnaire as to offer reader
ideas related to what is coming next to them.
4

Theme 1: The concept of employee development
Q1. Are you aware with the concept of employee development in
context of hospitality organization?
Frequency
a) Yes 8
b) No 2
Interpretation: -
As per according to the above mentioned statistics, it has been evaluated that 8 out of 10
respondents are aware with employment development concept. While on the other hand 2
managers are not aware with this concept as they are mainly belongs to top managerial position
in organisation workplace structure.
Theme 2: Does Marriott hotel consider employee engagement as top priority for efficient
performance
Q2 As per your perception, does Marriott hotel consider employee
engagement as top priority for efficient performance?
Frequency
a) Yes 7
b) No 3
Interpretation:-
Employee engagement is defined as most important concept for any organisation
operating their services in any industry. In terms with present scenario it has been identified that
this is most important concept for Marriott Hotel. According to the above evaluation it has in
identified that 10 out of 7 respondents are in the favour of the fact that Marriott Hotel effectively
considered employee engagement as their top priority in order to increase performance of
employees. While on the other hand 3 out of 10 respondents did not agree with this fact.
5

Theme 3: Benefits that Marriott hotel will get with employee development and their wellbeing
Q3 What are different types of benefits that Marriott hotel will get
with employee development and their wellbeing?
Frequency
a) Drive innovative ideas 4
b) Increase likelihood of success 3
c) Enhance productivity 3
Interpretation:-
This has been determined that employee development and well being not only increase
performance of workers but it also contributes in maximum productivity and profitability of
organisation. In context with the evaluation it has been determined that there are different type of
benefits of employee development and well being that Marriott Hotel can have. As it has been
identified that 4 out of 10 respondents said that employee development and well-being encourage
innovative ideas among workers as if they feel valued in organisation then they perform their
roles with innovation. While 3 out of 10 respondents said that employee development and
wellbeing significantly increase livelihood of success for both organisation and workers. Lastly,
3 out of 10 employees are in the favour of the fact that employee development and wellbeing
significantly aid Marriott Hotel with maximized productivity.
Theme 4: Mechanism that are being undertaken by Marriott hotel line manager and leader for
employee engagement
Q4 What are major mechanism that are being undertaken by Marriott
hotel line manager and leader for employee engagement?
Frequency
a) Talent Acquisition and Retention. 5
b) Performance Management 3
c) Engagement in decision making process 2
Interpretation:-
6

In order to implement employee engagement and wellbeing in organisational process
manager and leader play key essential role. As in context present scenario it has been evaluated
that in Marriott Hotel line manager and leaders effectively implement employee engagement and
well being with different mechanism. According to the evaluation 5 out of 10 respondent said
line manager and leader undertake use of talent acquisition and retention in order provides well-
being to employees. While 3 out of 10 respondents said with the use of performance
management line manager and leader ensure engagement of each and every employee by
managing their performance. Lastly 2 out of 10 respondents agreed with the fact that line
manager and leader engage every employee in the decision making process as to implement
employee engagement in workplace structure of organisation.
Theme 5: Ways through which line manager and leader to influence employee engagement
Q5According to you, what are main ways through which line manager
and leader to influence employee engagement?
Frequency
a) Bringing new competencies 4
b) Improve working practices 3
c) Bring collaboration 3
Interpretation:-
Employee engagement acts as key essential element in organisation those who are
involved in hospitality industry. This has been identified that in context with present report and
above given data line manager and leader undertake different type of measures through which
they influence employee engagement. This has been identified that 4 out of 10 respondent said
by bringing new competencies in workplace structure both manager and leader influence
employee engagement and wellbeing. While 3 out of 10 are in the favour of the fact that by
improving working practices engagement of employees and their well being are ensured. On the
other hand 3 respondents said that by bringing collaboration in workplace structure line manager
and leader ensure engagement of each and every worker in a well effective manner.
7

Theme 6: Employee engagement within the organizational support Marriott hotel in increasing
its productivity
Q6 Does employee engagement within the organizational culture
support Marriott hotel in enhancing its productivity?
Frequency
a) Agree 8
b) Disagree 2
Interpretation:-
This has been evaluated that employee engagement not only increases performance and
capabilities of employees to perform their job in a well defined manner but it also support
organisation to increase their productivity with their efficient performance. Along to evaluation it
has been defined that 8 out of 10 respondents agree with the fact that employee engagement in
organisational culture of Marriott Hotel effectively support in increasing their overall
productivity at great extent. While on the other hand 2 out of 10 employees are disagree with this
fact.
Theme 7: Challenges that Marriott hotel may face while ignoring employee engagement at
workplace
Q7 What are the different challenges that Marriott hotel may face
while ignoring employee engagement at workplace?
Frequency
a) Rigid organizational structures 5
8

b) Lack of commitment and reinforcement 2
c) Lack of employee performance efficiency 3
Interpretation:-
There are different types of challenges that can be faced by an organisation if they ignore
engagement of employee in their workplace structure. In context with above evaluation it has
been identified that 5 out of 10 respondents sad that Marriott Hotel if neglect employee
engagement can face rigid organisational structure that can increases labour turnover. 2 out of 10
respondents said that if entity ignores employee engagement then they may face lack of
commitment enforcements from employee side. Lastly, 3 out of 10 respondents believes that if
Marriott Hotel neglect employee engagement aspect then entity may significantly affected with
lack of improve performance efficiency that may decrease their overall productivity.
Theme 8: Action must be taken into consideration by line manager and leader for effective
employee engagement practice
Q8 Among the following, which action must be taken into
consideration by line manager and leader for effective employee
engagement practice?
Frequency
a) Improving organizational communication 6
b) Providing training to employees 2
c) Feedback from employees 2
Interpretation:-
In order to ensure effective employee engagement there different type of actions that are
required to be undertaken by line manager and leader of Marriott Hotel. According to the
evaluation it has been identified that 6 out of 10 respondents said by improving organizational
communications leaders and managers can effectively encourage engagement employee. While 2
out of 10 respondents said by providing effective training to employees managers and leader can
9

increase their skills and knowledge through which they can effectively able to ensure
engagement of all the employees in a very effective manner. While 2 out of 10 respondents said
that by undertaking feedback from employees on regular basis leaders and managers can resolve
their issues in effective manner and can further encourage them towards engaging in organisation
practice on regular basis.
TASK 3
P5. communicate outcome of research
Stakeholders: After conducting research investigation as a whole the end outcomes are
going to be share with Marriott hotel shareholders that are government, management, key
executives personals, employees etc (Tafvelin, Nielsen and Hasson, 2019). This has been
evaluated that among all the shareholders managers acts as essential individual who have proper
understanding related to employee engagement importance and the manner in which it get
implemented in workplace structure of organisation. It further provides assistance in presenting
investigation with more accurate data as well as information’s.
Sources of communicating outcomes: By undertaking assistance of different measures of
communication present research outcome can be share with stakeholders. Some of the key
essential communication sources include written form, online report, mails etc. With the help of
these outcome investigator can effectively able to elaborate research investigation in a well
defined manner.
Convincing arguments: Present report mainly emphasized upon the concept of role of line
manager and leader in employee development and their wellbeing in organisational workplace
structure of Marriott hotel (Wang and Xu, 2019). By conducting effective research investigation
on this topic effective determination in context with essential role of line manager and leader role
in implementing employee engagement and their well being is being effectively undertaken
through which overall productivity and profitability of organisation can be maximized.
TASK 4
P6 Effectiveness of research methods in meeting objectives
Throughout the overall research investigation there was different experience that I have
gained while performing this research study. With the use of different method in order to
10

evaluate the study related to role of line manager and leader in employee management and well
being elaborated. Employee engagement acts as essential aspect for any organisation especially
those who are offering the services in hospitality industry. This has been evaluated that
employees in this industries are directly connected with customers; in this line manager and
leader provide best effective training and development measures to employees in order to
increase their performance, knowledge and skills. In addition to this line manager and leader also
ensure that they engage each and every employee in the decision making process of organisation
and provide them proper appreciation and rewards in order to ensure their wellbeing. Further it
has been evaluated that Marriott hotel operate their functioning in luxurious hotels segment in
which leaders and managers are having effective skills, talent and characteristics through which
they ensure effective employee engagement and well being of workers in an effective manner not
only to increase their performance and productivity but also facilitate maximum growth and
development of organisation while satisfying customers at its best.
P7. Alternative research methodology
In order to execute the research investigation in an effective manner certain form of survey
is been chosen by me which is questionnaire (Miao and Cao, 2019). This mainly aim towards
evaluating preferences and response from different individual those who are performing their
role in hospitality industry related to role of line manager and leader for employee development
and their well being that further create positive workplace environment through which effective
development of employees performance are ensured by both of the key personnel. After proper
and efficient information gathered by me by respondents I further looked forward to undertake
interview survey in which it is required by me to have face to face conversation with line
manager, leader and supervisors of hospitality industry in order to effectively collect essential
and accurate information as to conduct research on Marriott hotel.
CONCLUSION
As per the above mentioned report it has been concluded that, line manager and leader play
key essential role in engaging each and every employee and ensuring their wellbeing as to
increase their performance and loyalty towards organisation. This further lead towards creating
positive environment that encourages maximum profitability of organisation. By taking
advantage of different methods of training and development courses both the key personnel in
Marriott hotel engage each and every employee in the decision making process of organisation as
11

to enhance innovation and creativity among them. This increases capability of employees to
undertake decision even in complex situation and effectively increases their motivation and
moral through which they perform their role at their best and increase organisational
profitability.
REREFRENCES
Books and Journals
Malik, A., Pereira, V. and Tarba, S., 2019. The role of HRM practices in product development:
Contextual ambidexterity in a US MNC’s subsidiary in India. The International Journal
of Human Resource Management, 30(4), pp.536-564.
Miao, R. and Cao, Y., 2019. High-Performance Work System, Work Well-Being, and Employee
Creativity: Cross-Level Moderating Role of Transformational Leadership. International
journal of environmental research and public health, 16(9), p.1640.
Wang, Z. and Xu, H., 2019. When and for whom ethical leadership is more effective in eliciting
work meaningfulness and positive attitudes: The moderating roles of core self-evaluation
and perceived organizational support. Journal of Business Ethics, 156(4), pp.919-940.
12

Tafvelin, S., von Thiele Schwarz, U., Nielsen, K. and Hasson, H., 2019. Employees' and line
managers' active involvement in participatory organizational interventions: Examining
direct, reversed, and reciprocal effects on well‐being. Stress and Health, 35(1), pp.69-80.
Putra, A.H.P.K. and at. al., 2019, July. The Determinant of SME’s Performance: The Main Role
of Leadership Strategy, Knowledge, and Business Orientation. In 1st International
Conference on Life, Innovation, Change and Knowledge (ICLICK 2018). Atlantis Press.
Coetzer, A., Wallo, A. and Kock, H., 2019. The owner-manager’s role as a facilitator of informal
learning in small businesses. Human Resource Development International, 22(5), pp.420-
452.
Podgorodnichenko, N., Edgar, F. and McAndrew, I., 2019. The role of HRM in developing
sustainable organizations: Contemporary challenges and contradictions. Human Resource
Management Review.
Chan, S.C., 2019. Participative leadership and job satisfaction. Leadership & Organization
Development Journal.
Vincent-Höper, S. and Stein, M., 2019. The role of leaders in designing employees’ work
characteristics: validation of the health-and development-promoting leadership behavior
questionnaire. Frontiers in psychology, 10, p.1049.
Yue, C.A., Men, L.R. and Ferguson, M.A., 2019. Bridging transformational leadership,
transparent communication, and employee openness to change: The mediating role of
trust. Public Relations Review. 45(3). p.101779.
Ismail, H.N., Iqbal, A. and Nasr, L., 2019. Employee engagement and job performance in
Lebanon: the mediating role of creativity. International Journal of Productivity and
Performance Management.
Chakraborty, T. and Ganguly, M., 2019. Crafting Engaged Employees Through Positive Work
Environment: Perspectives of Employee Engagement. In Management Techniques for
Employee Engagement in Contemporary Organizations (pp. 180-198). IGI Global.
Whysall, Z., Owtram, M. and Brittain, S., 2019. The new talent management challenges of
Industry 4.0. Journal of Management Development.
Moore, C and at. al., 2019. Leaders matter morally: The role of ethical leadership in shaping
employee moral cognition and misconduct. Journal of Applied Psychology, 104(1),
p.123.
Kundu, S.C., Kumar, S. and Gahlawat, N., 2019. Empowering leadership and job performance:
mediating role of psychological empowerment. Management Research Review.
Yang, J., Pu, B. and Guan, Z., 2019. Entrepreneurial Leadership and Turnover Intention of
Employees: The Role of Affective Commitment and Person-job Fit. International journal
of environmental research and public health, 16(13), p.2380.
Dappa, K., Bhatti, F. and Aljarah, A., 2019. A study on the effect of transformational leadership
on job satisfaction: The role of gender, perceived organizational politics and perceived
organizational commitment. Management Science Letters, 9(6), pp.823-834.
13