The Role of Line Managers and Leaders in Employee Well-being Research

This research project investigates the critical role of line managers and leaders in fostering employee development and well-being, focusing on Sheraton Hotel as a case study. The study explores the significance of talent management in organizations, examining its influence on business performance. It delves into the specific roles of managers and leaders in employee development, emphasizing the creation of a positive and healthy work environment. The research also identifies challenges faced by companies in managing their workforce, such as lack of leadership and diversity issues, and examines strategies implemented to improve employee productivity. The methodology includes a literature review, a positivism-based research philosophy, a deductive approach, and a quantitative research choice utilizing questionnaires. The report addresses research ethics, reliability, and validity, concluding with a questionnaire designed to gather data from managers and leaders within the organization.

Research Project

Title: The role of line managers and leaders in employee development and well-being.
INTRODUCTION
Managing workforce is referring to the systematic procedure utilised by business
organisation to find out the empty place, recruit suitable and eligible person and at the same time
also develop their skills for retaining them to attain several goals and subjective. Mainly, it is
important practices for business organisation as it supports in developing positive attitude in
employees and at the same time also make them more productive. This can be contributing in
accomplishing their targets in allotted period of time (Thunnissen, 2016). Along with this, it is
considered as an effective process of planning, attracting, selecting, developing and retaining
employees that directly contributes in developing positive brand image. This is the reason that,
line manager and leader play a significant role in employee development and their well-being by
creating healthy and positive working environment. Current research is based on Sheraton Hotel,
is an international hotel chain that owned by Marriott international that operate around 441 hotels
along with 155,617 rooms at over the world with the aim of generating larger gainfulness level.
Along with this, firm has around 145000 employees who are eligible and skilled to execute their
allotted task and activities in an effective way. In this regard, hotel also focus on managing their
talent by providing them roles and responsibilities as per their skills and knowledge. This can be
effective in attaining long term strategic targets in stipulated time frame.
TASK 1
P1
Background
In organisation, talent management is one of the crucial activities as it supports in
attracting, motivating and developing and retaining high performing employees. This can be
effective for company in finding the right person for the right job to accomplish their strategic
goals. Thus, both manager and leader show a critical part in developing employees (Bratton and
Watson, 2018). As it can be said that management support is important for workplace wellness
programs as it help in building positive and supportive working environment that directly
contributes in promoting employee’s health and well-being. Thus, it is essential for manager and
leader to guide and motivate their manpower to do their top-quality efforts for attaining their set
verifiable. Sheraton Hotel is famous and international hotel chain that serve prime services to
1

customers with the hope of keeping them satisfied. Along with this, company also employ
proficient and talented person so that they can maintain their higher performance at workplace
and also contributes in processing affirmative brand image in front of its competitors.
Rationale of Research
The primary intention of undertaking this study is to analysis the actual part of director
and leaders in developing workers productivity and well-being. As it includes vast information
that support researcher in analysing depth information. This will contribute in improving the
possibilities of attaining reliable outcomes (Erasmus, Naidoo and Joubert, 2017). Along with
this, researcher also undertake research on the basis of their personal interest as he likes to gather
knowledge about talent management that directly support in undertake the same study in more
effectual mode. By this, investigator can proceeds correct and reliable judgement in order to sort
it more successful and valid as well.
Research aim
“To investigate the role of line manager and leaders in employee development and well-
being”. A study on Sheraton Hotel.
Research objectives
 To analysis the influence of talent management in business organisation.
 To ascertain the role of manager and leaders in employee development and well-being.
 To determine the challenges faced by company while managing their workforce at
workplace.
 To identify the strategies, implement by manager in improving employee’s productivity
within the company.
Research questions
 What is the influence of talent management in business organisation?
 What is the role of manager and leaders in employee development and well-being?
 What are the challenges faced by company while managing their workforce at
workplace?
 What kind of strategies implement by manager in improving employee’s productivity
within the company?
Literature Review
2

It is referring to the explicit and systematic method for evaluating detailed information
that are already published and record in certain sources like books, journals, articles and so on.
These are hep investigator in assemblage detailed content that support in analysing the topic to
yield accurate judgement within the investigation. It section can be effective in making whole
investigation activities in systematic and successful manner.
Influence of talent management in business organisation
As per view point of AURANZEB, BHUTTO, (2016), managing talent is considered as a
significant concept in business organisation and its performance as well. By managing talent,
company can get competitive advantage at market place. Mainly, it is process of hiring right
candidate for right place through which firm can accomplish targets in allotted time duration.
furthermore, effective talent management is also deal with human capital management that
includes people, knowledge and their skills for required job role. By managing talent in
systematic way, company can easily attain opportunities to amend their optimistic representation
at market.
Role of manager and leaders in employee development and well being
According to Pandita and Ray, (2018), It is crucial for business to develop their
employees by providing them training programs so that they can enhance their skills and also
acquire new knowledge that make them capable to attain their set aim. In this regard, both line
managing director and leader also play a crucial role in employee development and well-being
by creating positive and healthy working environment wherein they perform their best and
improve their performance as well. It may contributing in enhancing whole productivity level of
establishment. In context of this, line manager setting the climate for employees in which they
encourage them in performing in a team and also share their information. It helps in developing
positive relation with each other that contributes in hold workforce for longer duration. Along
with this, decision maker also give feedback to its workers to understand their behaviour and
expectation at workplace. With the assistance of this, firm enhance employee’s performance and
make them more efficient to attain their goals. On the other hand, leader is also responsible for
motivating as well guiding employees at workplace with the aim of developing their positive
attitude. It directly contributes in reducing employee turnover and also make them productive to
keep on them.
Challenges faced by company while managing their workforce at workplace
3

As view point of Gallardo Gallardo and Thunnissen, (2016), managing workforce is
essential for company that support them in developing positive working environment. If
company successful manage their workers the they easily accomplish their target. On the other
side, company also face some challenges at the time of managing workforce at workplace which
adversely contact on the whole action of employees and organisation. Lack of leadership
Diversity and inclusion, less employee potentiality are the major challenges that may reduce
workers efficiency level to execute their job roles in effective way. In this regards, lack of
leadership affects over employee’s performance because without proper leading they cannot able
to perform best to attain their goals. Due to this, each and every employee get affected and
minimising their potentiality to do their best.
P2
RM is playing a crucial role in executing entire activities of investigation as it helps
investigator in gathering relevant data on the basis of research topic. For this, researcher use
Saunders's research onion as it guides in improving the possibilities of attaining valid
information.
Research philosophy: It is referring to the belief that is related with a way in which data
needs to be collected, analysed and used. It is categorized on the base of two technique such as
positivism and interpretivism (De Cieri, 2016). Under this research, investigator will apply
positivism because it is highly based on qualitative data that support in attaining accurate and
valid outcomes.
Research approach: This section of research is based on an effective plan and
procedures that determine method of data collection, analysing and interpretation as well. In
consider two type of investigation approach such as inductive and deductive. Under this research
deductive approach will be implemented because it provides evaluated concept in a quantitative
way that can be measurable in nature.
Research strategy: It is critical for researcher to select appropriate strategy to conduct a
study in an effective manner. In this regards, it consider different strategies such questionnaire,
survey, interview, observation and many more (van Zyl, Mathafena and Ras, 2017). Under
current study, questionnaire will be applied by investigator as it includes various close-ended
questions asked from selected respondents to address the specific issue in an organised style.
4

This research strategy provides stronger relevance towards the research topic to stand-off a
sound judgement.
Research choice: There are various form of inquiry choices that help investigator in
gathering reliable content. It grouped on the foundation of two choices i.e. qualitative and
quantitative research method. For performing current study, researcher will use quantitative
choice because it is more scientific, objectives and also used to evaluate the issue by way of
create quantitative data and also transformed into usable statistics. It provides accurate results
from a bigger number of sample grouping.
Time horizon: In order to undertake research, there are two type of time horizon such as
cross-sectional and longitudinal. For carry out current study, cross-sectional will be applied by
researcher as it focusses on current situation of research that may assist in completing research
activities in specify time period (King, 2016).
Data sources: There are two variety of sources of collecting data i.e. primary and
secondary. For this investigation, investigator will use both sources in which primary source give
first-hand information by preparing questionnaire. Furthermore, secondary source of data
provides detailed analysis through articles, books, journals and many more.
TASK 2
P3
Research sampling: It is classified into two methods such as probability and non-
probability. Under this study, probability sampling technique has been applied in which scientist
select 40 sample size randomly wherein all the selected respondents get equal chances to be
selected. In this selected participant are the manager and leader of company who provide
accurate information towards the employee development and well-being.
Research Ethics: It is significant that entire activities of study should be completed in
ethical manner. Mainly, it includes some principles such as informed consent, anonymity and
confidentiality which needs to be implement at the time of executing investigation. These are the
major principle that support investigator in carried out the study in ethical manner and also
increase its reliability level.
Research reliability and validity: In research activities both reliability and validity are
important for making whole successful (King, 2017). As reliability is based on questionnaire as it
5

assist in addressing the cognitive content in effective way and on the other hand, it is also valid
in nature because it helps in evaluating the validity of data. Both are effective in developing a
reliable and valid research that support in attaining positive outcomes.
Cost and access: both are crucial value for research as it helps in collecting relevant data.
Thus, researcher is responsible for selecting best suitable methods that is more reliable and
affordable on the cost of the investigation. In this regard, both primary and secondary methods
are effective for undertaking the research. In context of accessibility, investigator provide access
to selected respondents to give their view point towards the investigation topic.
Questionnaire
Name:
Age:
Gender:
Email id:
Q1) Do you have knowledge about talent management?
a) Yes
b) No
Q2) What is the impact of talent management in business organisation?
a) Positive
b) Negative
c) Neutral
Q3) What are the advantage of talent management that obtain by Sheraton Hotel to
improve employee productivity?
a) Hire quality workforce
b) Increase employee engagement
c) Increase employee’s retention
Q4) What are the major challenges faced by Sheraton Hotel at the time of managing their
workforce within the functional activities?
a) Lack of leadership
b) Diversity and inclusion
c) Less employee potentiality
Q5) What kind of effective strategies implement by manager of Sheraton Hotel in
6

improving employee’s productivity?
a) Developing job description
b) Effective compensation
c) Better selection process
Q6) What kind of issues faced by line management and leader in developing and well-
being of employees in Sheraton Hotel?
a) Lack of employee involvement
b) Ineffective communication
c) Lack of coordination
Q7) What is the role of line manager in developing employee and well-being at workplace?
a) Building a developmental relationship
b) Giving feedback
c) Encouraging active career development
Q8) As per your view, how a leader of Sheraton Hotel develops employees within the
business organisation?
a) Providing guidance
b) Proper tram management
c) Implementation of motivational theories
Q9) Does development of employees and well-being help business organisation in
enhancing their brand image?
a) Yes
b) No
Q10) Recommended the ways by which Sheraton Hotel can easily sustain their workers to
gain competitive advantage.
P4
Data sheet
Q1) Do you have knowledge about talent management? Frequency
a) Yes 30
b) No 10
7

Q2) What is the impact of talent management in business organisation? Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
Q3) What are the advantage of talent management that obtain by
Sheraton Hotel to improve employee productivity?
Frequency
a) Hire quality workforce 20
b) Increase employee engagement 10
c) Increase employee’s retention 10
Q4) What are the major challenges faced by Sheraton Hotel at the time
of managing their workforce within the functional activities?
Frequency
a) Lack of leadership 10
b) Diversity and inclusion 20
c) Less employee potentiality 10
Q5) What kind of effective strategies implement by manager of Sheraton
Hotel in improving employee’s productivity?
Frequency
a) Developing job description 15
b) Effective compensation 15
c) Better selection process 10
Q6) What kind of issues faced by line management and leader in
developing and well-being of employees in Sheraton Hotel?
Frequency
a) Lack of employee involvement 20
b) Ineffective communication 10
c) Lack of coordination 10
Q7) What is the role of line manager in developing employee and well-
being at workplace?
Frequency
8

a) Building a developmental relationship 15
b) Giving feedback 15
c) Encouraging active career development 10
Q8) As per your view, how a leader of Sheraton Hotel develops
employees within the business organisation?
Frequency
a) Providing guidance 20
b) Proper tram management 10
c) Implementation of motivational theories 10
Q9) Does development of employees and well-being help business
organisation in enhancing their brand image?
Frequency
a) Yes 30
b) No 10
Theme 1: Knowledge about talent management.
Q1) Do you have knowledge about talent management? Frequency
a) Yes 30
b) No 10
9

Interpretation: As per above discussed graph it has been analysed that talent management is
consider as an effective process that help in managing, hiring and retaining employees. It impart
in enhancing positive brand image and also accomplishing competitive advantage. In context of
this, 30 respondents are agreeing or familiar with this theme and 10 participants are not familiar
with current statement.
Theme 2: Impact of talent management in business organisation?
Q2) What is the impact of talent management in business organisation? Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
10
30
10
a) Yes
b) No