Importance of Active Listening: Concepts in Healthcare Communication

This essay discusses the crucial role of active listening in healthcare, highlighting its impact on communication, relationships, and overall patient care. It emphasizes the decline of active listening in modern society and the resulting misunderstandings and conflicts. The essay introduces the RASA technique (Receive, Appreciate, Summarize, Ask) as a practical approach to improve listening skills. Personal experiences are shared to illustrate the importance of effective listening in resolving conflicts and fostering better understanding. The author reflects on how the video reinforced their existing beliefs about listening and its significance in daily life, concluding that conscious listening is essential for self-development and improved learning capabilities. Desklib provides similar essays and study resources for students.

Running head: ROLE OF CONCEPTS IN HEALTH CARE
Listening
Name of the Student:
Name of the University:
Author Note:

1ROLE OF CONCEPTS IN HEALTH CARE
Listening to its root is like attempting to hear and comprehend the words spoken by another
person. Listening is important in a person's life so as to build the healthy relationship, strong
leadership that are required to thrive in an organization or to thrive properly in life. Listening
actively is one of the effective communication skill that a person needs to undertake. This means
that listening is like paying attention to what the other person is saying and having an undivided
attention. This quality is of utmost importance and it helps in the group development and
individual change (Baab, 2014).
The video chosen is a video on how to listen better by Julian Treasure and this video is
chosen because listening is a quality that in the present day is immensely lacked by individuals.
The present-day condition is such that have made humans behave in a way that has made
listening to an absurd thing. The patience to listen to another person actively has almost
vanished. people without listening to the other people jump to conclusions that lead to quarrel
and arguments. Listening can be considered as a skill which is like picking up information on the
sound that we choose to. Thus, listening is also like protecting our ears from the unnecessary and
the unwelcome words that we do not prefer to listen. Active listening is like an eyelid on the ear,
listening also plays a major role in the singing, speech, control of the mechanism of singing and
speech, performing non-verbal communication, motor skills, spatial awareness, movement and
body posture. Effortless and the automatic listening increases the attention span and the focus of
listening. Listening is also essential for a child to develop the motivation and engagement.
Listening is also helpful in the development of the learning, language and communication.
Listening is vital for a child's development and is essential for the academic achievement, social
adjustment and well-being of the child. Thus, it can be said that the power of listening can have a
lifetime experience of a person (Mendelsohn & Lynch, 2013).

2ROLE OF CONCEPTS IN HEALTH CARE
The important points emphasized in the video are: the speaker says that now a day’s
people have lost the power to listen actively to the other person and this is the reason of the
occurrence of war, misunderstanding, quarrel and arguments between people. Conscious
listening is what is truly lacked by the people because people are restless and want things to be
done quickly. The lack of conscious listening has made people behave in a solitary way. The
speaker has emphasized on the listening positions like the active and passive listening position,
expansive or reductive listening, empathetic or critical listening. The speaker also shared that
every person belonging to any profession must follow a simple thumb rule regarding the active
listening. He emphasizes on the acronym RASA which is a Sanskrit word and it means juice.
The word RASA stands for Receive, Appreciate, Summarize and Ask. Receiving is hearing
properly, appreciate is like giving short appreciation like yes or Hmm in the middle of a
conversation so that the one who is speaking can understand the other person is paying attention.
Then summarize the information of the speaker in short and if the need arises ask the question at
the last of the conversation. The speaker also emphasizes that a person can increase his or her
listening skills through the listening to the random of the surrounding and the sound of nature.
This can increase the concentration of the listener and also will be helpful in paying attention.
The thoughts shared by the speaker in the video is actually can be relatable to the personal level.
Listening can be helpful in keeping the relationships healthy and even also helps in increasing
the lead. These skills are a majority of the time dependent on an individual and his or her
perceptions (Asemota, 2015). One experience that can be shared that I witnessed. One day I
found two of my friends quarrelling and arguing regarding a fact. The fact was not of much
importance, however, both of my friends found it to be important. The vital point is that the

3ROLE OF CONCEPTS IN HEALTH CARE
information provided by one person is not understood by the other person and based on this, both
the people started to argue.
The message provided in the video is actually agreeable because the speaker cited some
examples that occur in our daily life and its impact are huge. Regarding the fact, listening is one
of the important qualities and is equally important for a person that emphasizes a lot of writing
and speaking.
Viewing the video did not challenge my belief or my philosophies because the importance of
listening is of utmost importance in our daily life. Else it can be said that the philosophies
regarding listening have consolidated firmly by viewing and practising the same in my life.
The message delivered by the speaker is quite powerful and is making an impact on the minds of
the listeners. This is due to the fact that the listening is one of the basic part of our life and yet
people knowingly and unknowingly ignore it (Brownell, 2015).
Thus, from the above study, it can be concluded that listening is equally important like speaking
and writing. The real essence of conscious listening leads to better development of the learning
capabilities and helps in self-development.

4ROLE OF CONCEPTS IN HEALTH CARE
Reference
Asemota, H. E. (2015). Nature, importance and practice of listening skill. British Journal of
Education, 3(7), 27-33.
Baab, L. M. (2014). The power of listening: Building skills for mission and ministry. Rowman &
Littlefield.
Brownell, J. (2015). Listening: Attitudes, principles, and skills. Routledge.
Mendelsohn, D., & Lynch, T. (2013). Listening. In An introduction to applied linguistics (pp.
190-206). Routledge.