Assignment Two: Literature Analysis and IT Manager Interview Report

This report presents a literature analysis and interview-based study focusing on IS planning/strategy and human resource management within two Australian organizations: the Reserve Bank of Australia and AirRoad. The report examines the strategic planning processes, human resource management practices (including staffing, compensation, and organizational structure), and the implementation of IS strategies within each company. It analyzes the responses from IT managers regarding strategic planning, challenges, and solutions implemented in their respective organizations. The report further delves into a literature review to support the findings and provides a comparative analysis between the two organizations, comparing results with existing literature. The study highlights the importance of strategic planning and effective human resource management in achieving organizational goals, particularly within the banking and transport sectors, offering insights into efficiency, innovation, and adaptability.

Running head: LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
Assignment Two: Literature Analysis and IT Manager Interview Report
Name of the Student:
Name of the University:

1LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
Abstract
The report is based on analyzing the IS planning/strategy and managing the human resources
based on two of the organizations such as Reserve Bank of Australia and AirRoad. Both the
organizations should manage of human resources on three main areas such as staffing,
compensation of employee and defining of organizational work. Strategic planning helps to
coordinate people to achieve of its organizational goals. It is such a process which has inputs,
activities as well as outputs. Managing the human resources is involved with managing of people
as the business resources. It is included of managing recruitment, hire of employees,
coordinating of employee benefits and suggestions towards the training of employee.

2LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
Table of Contents
1. Introduction..................................................................................................................................4
1.1 Brief description of report.....................................................................................................4
1.2 Structure of report..................................................................................................................4
1.3 Summary of literature and relevant to the report...................................................................4
2. Organizational background..........................................................................................................5
2.1 Organization 1- Reserve Bank of Australia...........................................................................5
2.2 Organization 2- AirRoad.......................................................................................................5
3. IS Planning...................................................................................................................................5
3.1 Literature analysis..................................................................................................................5
3.2 Responses from organization 1..............................................................................................6
3.3 Responses from organization 2..............................................................................................6
4. Issues studied...............................................................................................................................7
4.1 Introduction of analyzed topics.............................................................................................7
4.2 Briefly describe the topics.....................................................................................................8
4.3 Explanation of chosen topic...................................................................................................8

3LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
5. Literature review..........................................................................................................................9
5.1 Literature analysis..................................................................................................................9
5.2 Organization 1 solutions implemented..................................................................................9
5.3 Organization 2 solutions implemented................................................................................10
5.4 Comparative analysis...........................................................................................................11
5.4.1 Compare of two organizations to another.....................................................................11
5.4.2 Compare results to literature.........................................................................................12
6. Conclusion.................................................................................................................................13
References......................................................................................................................................14
Appendix........................................................................................................................................16

4LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
1. Introduction
1.1 Brief description of report
The chosen topics for this literature analysis and IT manager interview report are IS
planning/strategy and managing the human resources. Two organizations are selected for this
report, one is governmental company and other is transport company, namely Reserve Bank of
Australia and AirRoad. Both of the organizations are operated in Australia.
1.2 Structure of report
The report is structured to conduct a literature analysis on comparison of two
organizations based on selected topics. The comparison is based on the data which are gathered
through interview of IT manager.
1.3 Summary of literature and relevant to the report
The selected topics are for this report is IS planning/strategy and managing the human
resources. An interview is taken of two IT managers of the selected organizations. IS
planning/strategy is organizational management activities which are used to set of priorities and
strengthen the business operations (Bolisani and Bratianu 2017). The plan is implemented by the
organization which is used for communicating with the organizational goals and actions required
to achieve of goals. Both the organizations should manage of human resources on three main
areas such as staffing, compensation of employee and defining of organizational work.

5LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
2. Organizational background
2.1 Organization 1- Reserve Bank of Australia
The Reserve Bank of Australia becomes a central bank which is responsible providing of
services to Government of Australia and providing of services to the central banks. Headquarter
of this bank is in Sydney, New South Wales, Australia. The first objective of this bank is control
of inflation throughout the monetary policy (rba.gov.au 2017). Inflation target aims to maintain
annual inflation at rate of 2-3 percent over the cycle.
2.2 Organization 2- AirRoad
AirRoad is a freight companies within Australia which was founded in the year 1989.
With the services like AirRoad Express, the organization is specialized into logistics services.
The organization is provided of higher value, lower cost services for the customers in road
freight distribution, movement of the goods (airroad.com.au 2017). This is the first barcode
scanning at the services, take of the customer services towards next level.
3. IS Planning
3.1 Literature analysis
Babafem (2015) discussed that strategic planning is evolved of process to translate the
vision into defined goals, objectives and sequences of steps to achieve them. The process of
strategic planning determines the direction of organization. Hawkey (2017) stated that managing
of human resources is a term which is used to describe the formal system for managing of people
into the organization. The purpose of human resources is maximization of the productive of
organization by optimizing effectiveness of the employees.

6LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
3.2 Responses from organization 1
As per the IT manager from Reserve bank of Australia, our department has completed the
process of strategic planning in past five years. The strategic planning allows focusing on
allocation of resources, time, and money that result into greater benefits. The process also allows
putting a battle between revenue growths, expense control. In my point of view, the principal
impetuses to develop strategic plan on executive mandate as well as legislative demands. The
strategic plans are consisted of implementation throughout functional divisions and
organizational units. Yes, our department is consisted of strategic plan which enhances the
digital experiences, enhance the data analytics, and reduces the operating cost, increases of
investment in digital innovation and change in core business process. In our organization, there
are issues of efficiency, innovation and creativity to provide of banking services to the
customers. 1- Efficiency, 3- innovation and 5- Creativity. Yes, the computerized software adopts
of improvement into HR services, cost cutting, better operational efficiency and desire of HR
functions to change into nature of relationships with the employees. In my point of view, the
criteria are learner’s reaction, knowledge acquired and behavioral changes. With use of
performance evaluation system, it is used for examining the performance of employee on his/her
job. The evaluation process also allows providing feedback in formal process.
3.3 Responses from organization 2
Yes, the strategic planning provides of platform that measure performance and central to
the internal communications. The process creates of collaborative environment and recognizes
effect of change into business climate to have on the company. The strategic planning is
developed in our organization to define strategic direction and make of decision regarding the
decisions about how to allocate the resources. For determining direction towards the

7LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
organization, it is required to understand current position and avenues that can pursue course of
actions. Yes, the strategic plan improves components off both security and authentication while
delivering of goods from one place to another. It updates of legacy operating system. In our
organization, there are issues of flexibility, job classes and detailed work planning. 1- Flexibility,
4- Job classes and 5- Detailed work planning. The system transforms of HR into the customer
focused, responsive functions and offers off services that can fit into work, current as well as
future staffs. The criteria for evaluation of training are measurable results. The evaluation
process of performance of employee is encouraged to positive performance as well as behavior.
4. Issues studied
4.1 Introduction of analyzed topics
The topics which are analyzed into this report are IS strategy/planning and managing the
human resources. The IS strategy/planning is organization’s process to define the strategy, direct
and make the decisions regarding allocation of resources for pursue of strategy. It is extended to
control over the mechanisms to guide the implementation of organizational strategy (Petrick
2017). The human resources are focused to hire of people such that the organization can better
perform of their work activities. It is required to view of people, human assets, cost of the
organization and human capital management.
4.2 Briefly describe the topics
The IS strategy/planning is aimed to surface of strategic planning issues. The Reserve
Bank of Australia is faced of difficulties by increase into regulatory environment, cost as well as
operational issues. When there is increase into competition, and there are more options for the

8LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
personal finance provided to the customers, then it is a huge problem. Into the transportation
company, the strategic planning is enhanced transport agency to respond to requirements of
customers and demands of the host communities (Dayan, Heisig and Matos 2017). The strategic
planning is involved with employees; those are responsible for implementation of resulting plan.
Managing the human resources in both the organizations is included of employee
program which include of objectives and organizational goals and how the employee can able to
achieve of long term as well as short term goals (Keil and Ndou 2016).
4.3 Explanation of chosen topic
Strategic planning is included of processes to formulate and implement, which helps to
coordinate people to achieve of its organizational goals. It is such a process which has inputs,
activities as well as outputs (Wraikat, Bellamy and Tang 2017). The result of strategic planning
is included of diagnosis of competitive situations, guide the policies on what the organization is
intended to accomplish.
Managing the human resources is involved with managing of people as the business
resources. It is included of managing recruitment, hire of employees, coordinating of employee
benefits and suggestions towards the training of employee and development of organizational
strategies (Thomas and Ambrosini 2015). The HR Manager is responsible to develop of
employee’s skills.

9LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
5. Literature review
5.1 Literature analysis
The banking organization, The Reserve Bank of Australia, is engaged into strategic
planning believed to grow as well as make of profits. The organization is promoted of consistent
of guidelines for activities of organization. It enables the managers to define the organizational
goals, methods to achieve of goals; hence the organization is sensed of purpose as well as
directions. It is provided of information required to take of decisions, therefore save time to
discover the facts (Cascio 2018). The strategic planning enables the managers to adapt of
organizational changes and providing of directions to future of the organization.
The managing of human resources is required for the organization is service industry.
Managing of people as well as risk are two key challenges which are faced by the banking sector.
Banking is always being people business. The banking sector is emphasized of core values for
attraction as well as retain of customer’s segments (Snell, Morris and Bohlander 2015). The
human resources are managed by acquire of right people, retain and develop of people, managing
people separation and hire of right people at right time.
5.2 Organization 1 solutions implemented
The banking sector should develop of technology intensive solutions to grow their
revenue, enhance the customer’s experiences, and optimize the structure of cost as well as
managing the risks into enterprise. With use of internet banking, the banks are focused to
enhance of services such as accept of deposits, mortgage lend, providing of customer’s loans,

10LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
investment services. The organization should implement of strategic planning to achieve of its
organizational goals (Chelladurai and Kerwin 2017). The banking solutions target the market,
customer segmentation to offer of personalized, client centric solutions to the customers. The big
data solutions help to analyze the internal bank records to achieve of proper business insights.
Due to predictive capabilities, the banking solutions provide the organization for mitigation of
the risks by detecting of frauds and risks into real time. The bank is provided of innovative
solutions to achieve of better financial services.
Reiche et al. (2016) discussed that there is higher importance of human resource
management into the banking sector; The Reserve Bank of Australia as it is service based
company. There is proper managing of people into the organization due to handling of financial
as well as economic issues. Skilled manpower into the company managed the financial risks that
the banks are required to take on daily basis (Bratton and Gold 2017). Effective as well as skilled
manpower are required to manage the financial risks that the bank is required to take on daily
basis. Apart from the risks into the banking sector, the people can able to handle day-to-day
affairs into the bank to keep a high satisfaction level of the customers.
5.3 Organization 2 solutions implemented
Strategic planning is helped to define organizational directions where the organization
can travel, and aid to establish of realistic objectives as well as goals to meet with the vision as
well as mission. The plan is used into transport sector, AirRoad to offer of required foundation
from which the organization can grow as well as evaluate the success, compensate the employees
as well as establish of boundaries for making of decisions (Babafemi 2015). The strategic
planning is provided of management to align with the organization’s functional activities to

11LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
achieve of then organizational goals. There is also increase of market share as well as
profitability to achieve of valuable insights into the market trends.
Managing of the human resources into the business environment is important assets as
well as valuable resources into performance of company. The employees are required of
experiences, skills increase of value to the organization within the market. The human resources
are managed and analyzed the human resource management, as well as strategic human
management models (Singla, Ahuja and Sethi 2018). The human resource management is
required to of practical work with people by encompassing of the employee’s performance as
well as planning requirements of the labor forces.
5.4 Comparative analysis
5.4.1 Compare of two organizations to another
This section compares the banking sector with the transport sector. The comparison of
two organizations is done based on selected two topics such as IS strategic/planning and
managing the human resources. The bank is used of strategic planning for allocation of
resources, time, and money which results into greater financial benefits to the organization. The
transport organization is used of collaborative environment, recognizes effect of change into
business climate. The IT manager of Reserve Bank of Australia develops of strategic plan are
department’s own initiative while the AirRoad transport organization defines strategic direction
and makes of decision regarding the decisions about how to allocate the resources (Snell, Morris
and Bohlander 2015). Taking extend of strategic plan, the plan is implemented throughout
functional divisions and organizational units in banking sector, which is implemented across the
units outside the normal structure in Transport Company. In both the organization, strategic

12LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
planning processes are implemented for enhances the digital experiences, enhance the data
analytics, and reduces the operating cost, increases of investment in digital innovation and
change in core business process.
5.4.2 Compare results to literature
In the literature, the solutions which are implemented to prevent the issues are to
implement of computerized system to provide of banking services to the customers effectively.
When the customers are satisfied with the business services of bank, then it helps to achieve of
strategic planning. The computerized software adopts of improvement into HR services, cost
cutting, better operational efficiency and desire of HR functions. With use of performance
evaluation system, it is used for examining the performance of employee on his/her job. The
evaluation process also allows providing feedback in formal process. The strategic planning
helps to gain of organizational goals faster. There are six roles that strategic planning plays into
the organization such as set the organizational directions, concentration of effort, understand the
organization, understand the external environment, disseminator of the information as well as
values, and taking of strategic actions (Singla, Ahuja and Sethi 2018). The comparison is made
based on some of the questions with responses of IT manager and literature analyses, such as
“department’s strategic plan present of strategies, actions and approaches to accomplish of
strategic goals and objectives that are are developed on basis of employee’s opinion”. Managing
the human resources in both the organizations is included of employee program.
6. Conclusion
It is concluded that the entire report is based on analyzing the IS strategic/planning and
managing the human resources. Strategic planning is developed as well as documented

13LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
procedures of organizational management, which are used to analyze the current situations.
When there is increase into competition, and there are more options for the personal finance
provided to the customers, then it is a huge problem. The employees are required of experiences,
skills increase of value to the organization within the market. The human resources are focused
to hire of people such that the organization can better perform of their work activities. It allows
the organization to foresee the future towards achieving of the organizational goals. The human
resources are focused to hire of more people such that the organization can able to better perform
of their work activities.

14LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
References
airroad.com.au 2017. AirRoad. [online] airroad.com.au. Available at:
https://www.airroad.com.au/AboutUs/AboutUs.aspx [Accessed 8 Jun. 2018].
Babafemi, I. D. 2015. Corporate strategy, planning and performance evaluation: A survey of
literature. Journal of Management, 3(1), 43-49.
Bolisani, E. and Bratianu, C., 2017. Knowledge strategy planning: an integrated approach to
manage uncertainty, turbulence, and dynamics. Journal of Knowledge Management, 21(2),
pp.233-253.
Bratton, J., and Gold, J. 2017. Human resource management: theory and practice. Palgrave.
Cascio, W. 2018. Managing human resources. McGraw-Hill Education.
Chelladurai, P., and Kerwin, S. 2017. Human resource management in sport and recreation.
Human Kinetics.
Dayan, R., Heisig, P., and Matos, F. 2017. Knowledge management as a factor for the
formulation and implementation of organization strategy. Journal of Knowledge
Management, 21(2), 308-329.
Hawkey, J. 2017. Exit Strategy Planning: Grooming your business for sale or succession.
Routledge.

15LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
Keil, M., and Ndou, E. D. 2016. Human Resources Strategy and Change: Intervention on
Leadership Development at the Department of Energy in South Africa. Handbook of Human
Resources Management, 1285.
Petrick, J. 2017. Total quality in managing human resources. Routledge.
rba.gov.au 2017. About the RBA | RBA. [online] Reserve Bank of Australia. Available at:
https://www.rba.gov.au/about-rba/ [Accessed 8 Jun. 2018].
Reiche, B. S., Stahl, G. K., Mendenhall, M. E., and Oddou, G. R. (Eds.). 2016. Readings and
cases in international human resource management. Taylor & Francis.
Singla, A., Ahuja, I. S., and Sethi, A. P. S. 2018. Validation of technology push strategies for
achieving sustainable development in manufacturing organizations through structural equation
modeling. World Journal of Science, Technology and Sustainable Development, 15(1), 72-93.
Snell, S. A., Morris, S., and Bohlander, G. W. 2015. Managing human resources. Nelson
Education.
Thomas, L., and Ambrosini, V. 2015. Materializing strategy: the role of comprehensiveness and
management controls in strategy formation in volatile environments. British Journal of
Management, 26(S1).
Wraikat, H., Bellamy, A., and Tang, H. 2017. Exploring Organizational Readiness Factors for
New Technology Implementation within Non-Profit Organizations. Open Journal of Social
Sciences, 5(12), 1.

16LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
Appendix
Topic: IS Strategy/planning and managing of human resources
Personal Information
1. Gender
 Male
 Female
2. Organization
 Reserve bank of Australia
 AirRoad
3. Profession
 IT Manager
 Other
IS Strategy/planning and managing of human resources
4. Has your department completed strategic planning process in past five years?
5. What are principal impetuses to develop of strategic plan?
6. To what extent your department’s strategic plan is consisted of?

17LITERATURE ANALYSIS AND IT MANAGER INTERVIEW REPORT
7. Does your department’s strategic plan present of strategies, actions and approaches to
accomplish of strategic goals and objectives?
8. Please indicate issues relating to work flows in your organization.
9. Does your organization use wide network of computerized human resource information
system with the latest software?
10. Please indicate the criteria used for evaluation of training.
11. Does performance standards are developed on basis of employee’s opinion?