SIT740 Research: A Literature Review on AI & Robotics in Business

This literature review critically examines the application of AI and robotics in business industries, particularly focusing on back-office operations. It analyzes four research papers, comparing and contrasting their findings on the impact of robotics on cost reduction, performance improvement, and process automation. The review identifies the advantages and disadvantages of implementing robotic process automation (RPA), highlighting its potential to transform communication and operational efficiency. The analysis also points out research gaps, such as the lack of detailed risk assessment and limitations of robotics, suggesting directions for future research in this rapidly evolving field. Desklib offers a wealth of resources, including solved assignments and past papers, to support students in their academic endeavors.

LITERATURE REVIEW 0
SIT740 Research and
Development in Information
Technology

LITERATURE REVIEW 1
Table of Contents
Introduction...........................................................................................................................................2
Key concepts and ideas.........................................................................................................................2
Literature review...................................................................................................................................2
Conclusion.............................................................................................................................................3
References.............................................................................................................................................4

LITERATURE REVIEW 2
Introduction
The robotic is very advanced technology which is now used in the business industries in
order to control and manage the back office operations. This study critically reviews the
journal papers published on robotic and evaluate their importance in the business
industries.
Key concepts and ideas
It is observed that the use of robotic is increasing very fast and many organizations are
using this technology in the business for controlling their operations. It has the ability
for improving the performance of the business in the organization and controls their
activities in an effective way (Manti, Cacucciolo, and Cianchetti, 2016).
Literature review
According to Anagnoste, (2017) robotic is an effective technique which can be used in
the back office operations because of their several advantages such as reductions costs,
improved performance, and more reliable, large flexibility and so on. In this paper, the
state of the art is to identify the impact of robotics on business industries and adopted
theoretical approach while conducting the research. The research outcome of this paper
shows that robotic technology effectively controls back-office operations and this paper
provided in-depth analysis about the topic. But the author did not provide limitations of
robotics which is a drawback of this paper and it also produce a research gap in the
investigation. In the further research the authors will improve the quality of research
and identify the importance of robotics and AI. As compare with other paper Asatiani
and Penttinen, (2016) provided their views on this topic and identified that robotic
changed the way of communication. Moreover, opuscapita is the best example which
uses robotic technology for improving their business that included by the authors in
this study which indicates that this paper is more effective rather than other research.
In this paper, the author used secondary data collection method and content analysis
process. The authors provided theoretical data about the robotic and did not include a
literature review. Lacity, Willcocks, and Craig, (2015) conducted a research the
outcomes of this investigation shows that robotics has the potential for controlling and
monitoring computer devices and other activities in an effective way. By comparing

LITERATURE REVIEW 3
with Asatiani and Penttinen, (2016), in this paper, the authors show the importance of
robotic technology in the business sectors which reduced the drawbacks and gaps
occurred in the previous papers. The future direction of this study included the
advantages and disadvantages of robotics technology and avoid gaps occurred in the
current study.
After reviewing this paper it has found that the authors adopted qualitative research
design and secondary data collection methods. The benefit of this paper is that the
author analysed the importance of robotic but they did not evaluate the risk factors
linked with this technology. Dirican, (2015) conducted a literature review and the
outcomes of the research evaluated that robotics and AI technologies impact on the
business and economics in both positive and negative manner. From this paper, it has
identified that the authors provided complete information about robotics but did not
analyse the drawbacks of robotics which produced a research gap between information
and research questions. In the future research the author will avoid such kinds of issues
and provide in-depth analysis about the robotic technology.
Conclusion
From the above analysis, it is concluded that robotics is the advanced technology which
can be used in the organizations for improving their businesses and services. This
report critically reviewed the results and opinions of other papers along with their
advantages and disadvantages.

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References
Anagnoste, S., (2017) Robotic Automation Process-The next major revolution in terms
of back-office operations improvement. In Proceedings of the International Conference
on Business Excellence, 11(1), pp. 676-686.
Asatiani, A. and Penttinen, E., (2016) Turning robotic process automation into
commercial success–Case OpusCapita. Journal of Information Technology Teaching
Cases, 6(2), pp.67-74.
Dirican, C., (2015) The impacts of robotics, artificial intelligence on business and
economics. Procedia-Social and Behavioral Sciences, 195(7), pp.564-573.
Lacity, M., Willcocks, L.P. and Craig, A., (2015) Robotic process automation at Telefonica
O2, The Outsourcing Unit Working Research Paper Series, 12(6), pp. 4-6.
Manti, M., Cacucciolo, V. and Cianchetti, M., (2016) Stiffening in soft robotics: A review of
the state of the art. IEEE Robotics & Automation Magazine, 23(3), pp.93-106.