Swinburne INF80040: Literature Review - Trust in Knowledge Sharing

This literature review examines the critical role of trust in the sharing and transfer of organizational knowledge. It begins by highlighting the transition from a knowledge economy to a networked economy and emphasizes knowledge transfer as a key process. The review synthesizes findings from multiple sources, including Zhang (2014), Chaudhary (2011), Park (2016), Smaileukaine (2017), Evans (2012), Chow (2014), Pangil (2012), Haq (2016), and Kucharska (2019), to analyze the impact of trust on both explicit and tacit knowledge transfer. The authors emphasize interpersonal trust, the importance of organizational structure, and the role of shared goals in facilitating knowledge sharing. The literature review also discusses the application of big data and structural equation models for measuring trust. The conclusion stresses the importance of trust at both interpersonal and organizational levels, suggesting that quantifying trust can improve explicit knowledge transfer, while informal groups can facilitate tacit knowledge transfer. The review underscores the importance of trust as a crucial element for successful knowledge management in the evolving economy.