Benefits of E-Order System: Little Hu Nan Restaurant Case Study

This report analyzes the adoption and benefits of an e-order system at Little Hu Nan Restaurant in Australia. The study highlights how the system enhances operational efficiency, reduces staff errors, and improves customer satisfaction. Key advantages include streamlined ordering processes via smartphones, reduced kitchen errors, and improved communication between staff and customers. The implementation of the e-order system has contributed to increased profits, customer loyalty, and the restaurant's overall growth and expansion. The report emphasizes the importance of technology in the hospitality sector, recommending that restaurants incorporate e-order systems to achieve similar benefits and maintain a competitive edge in the market. The restaurant's success is attributed to high-quality services and customer satisfaction, which is facilitated by the e-order system.

Hospitality and Tourism Services Management
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Hospitality and Tourism Services Management
Introduction
One of the new trends in hospitality and tourism sector is the use of the e-order
system in restaurants. In e-order system, the customers use digital gadgets like
smartphones to order for foods and drinks. Little Hu Nan Restaurant, which is located
at Goulburn Street Haymarket NSW 2000 Australia, is one of the Australian restaurants
which have incorporated e-order system in their operations and the company has
benefited in a great way. This paper will discuss some of the major benefits which the
restaurant enjoys from incorporating the e-order system in their operations. These
benefits have played a great role in the growth and the expansion of the restaurant.

The benefits of e-order system
 The e-order system in the Little Hu Nan is helpful as most of the tourists visiting the
place have smartphones and these smartphones help them to place their orders, receiving
them, and paying for them without making very long ques.
 The other benefit of the e-order system in a restaurant is on reducing staff errors which
are very common in restaurants especially in the restaurants which use the old/ordinary
ordering system in their operations. Reducing the staff errors helps to improve the
operations and the services of the restaurant in a great way.

 The errors in the kitchen are also reduced by the e-order system, where customers do
not worry about wrong dishes being delivered. With the e-order system, the kitchen
staff (cooks) don’t suffer from those stresses of long queues of waiting customers and
so the chances of making some errors while delivering the orders which might result
from stresses are highly minimized.
 The e-order system also reduces errors in the restaurant by easing the understanding
between managers, staff and the customers as all the parties can communicate and
make any inquiries via the e-order system.

 With the reduced staff errors, high-quality services are delivered to the customers
which helps to improve their satisfaction, their loyalty and hence the profits of the
restaurant, which is one of the main goals of the restaurant.
 The other benefit in the-e order system is on building strong service management in
the restaurant as all the staffs of the restaurant have an easy time to organize
themselves and their services while using the e-order system.

 The e-order system also ensures strong service management by attracting
more employees as many employees enjoy to work in well-organized and
well-managed organizations which offer minimum or no stress to them and
have minimum or no errors in their operations.
 The e-order system also ensures stable service management by shaping the
workers to acting in a certain way which improves efficiency in the
workplace and this serves to the benefits of the restaurant itself (the managers
and the employees of the restaurant) and the customers of the restaurant.

 The final benefit evidenced by using the e-order system is increasing the quality
of services to the customers which is achieved through the use of high-level
technology associated with the e-order system. The high-quality services have
helped to earn the restaurant many customers from within and outside Australia
which has helped to increase the overall profits generated by the company and this
has enhanced the growth and the expansion of the restaurant. There are some
many other benefits which result from incorporation of e-order system in different
restaurants.

Conclusion
From the discussion above we can see that the e-order system incorporated in
the operations of Little Hu Nan Restaurant has been of great benefits to the company
as it has helped to reduce the long waiting queues which are common in the other
restaurants using the ordinary or the old ordering system, reduce most of the errors
common in the other restaurants, improve the quality of services offered by the
restaurant, improve the satisfaction and the loyalty of the customers which has helped
to improve the profits earned by the company, among many other benefits.

All these benefits have been of great benefits to the restaurant as they have helped to
improve the financial status of the restaurant in a great way and this has facilitated its
growth and expansion to become one of the best restaurants in Australia and hosts very
many tourists. We can conclude by saying that e-order system is very important and
beneficial to restaurants and restaurants should strive to incorporate the e-order system
in their operations to enjoy its many benefits which will help them to do well not only
locally but also at international levels.

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