Exploring Innovative Digital Technologies in Lloyds Bank Workspace

This report investigates the attributes of innovative digital technologies shaping the workplace at Lloyds Bank, a leading British retail and commercial bank. It examines the project management cycle, including initiation, planning, execution, and closure, within the context of Lloyds Bank's adoption of digital workshops and advanced technologies to enhance customer satisfaction and improve information flow. The report details the research methodology, findings, and analysis related to key technologies driving innovation, addressing research questions about the characteristics and attributes of an innovative digital workspace. It also covers the project management plan, work breakdown structure (WBS), Gantt chart, and personal reflection on the project's execution, limitations, and recommendations for future improvements. The appendices include the WBS, Gantt chart, project logbook, performance review, and questionnaire used for data collection. This document is available on Desklib, a platform offering study tools for students.

Contents
INTRODUCTION...............................................................................................................4
Project management cycle..........................................................................................4
Project Management plan...........................................................................................6
Work breakdown structure.........................................................................................8
Gantt Chart....................................................................................................................8
DETAILED PROJECT.......................................................................................................8
Research Aim.................................................................................................................8
Research objectives.......................................................................................................8
Research Questions.......................................................................................................8
Literature review..........................................................................................................9
Research methodology.............................................................................................11
Findings and Analysis...............................................................................................13
Discussion..................................................................................................................26
Limitation of the research.........................................................................................27
Recommendation.......................................................................................................27
Conclusion..................................................................................................................28
PERSONAL REFLECTION.............................................................................................29
REFERENCES................................................................................................................30
Books and Journals......................................................................................................30
Appendix..........................................................................................................................33
WBS.............................................................................................................................33
GANTT CHART............................................................................................................33

Project Logbook.........................................................................................................35
Performance Review..................................................................................................39
Questionnaire...............................................................................................................40

INTRODUCTION
For managing a business project in a successful manner, every company require
a project manager. The project manager executes the project in such a manner using
the five steps project life cycle that the overall outcome of the project is successful
achieved (Fields, 2022). The present report is based on the attributes of innovative
digital technologies that shape the overall workplace of financial sector. In the present
world of full of technological innovation, the financial sector is required to use
appropriate technologies not only to help its employees but also to provide better
customer service. This report will be based on Lloyds Bank. Lloyds Bank is a British
retail and commercial bank having headquarter in London, UK. It is one of the largest
retail bank in Britain having branched all across England and Wales. The report will
determine the key technologies use by Lloyds Bank in order to accelerate innovation
within the organization. Basically, the report will cover the project life cycle, detailed
project and personal reflection.
Project management cycle
Project management life cycle is describing as step by step framework that helps in
dealing with the best practices from the beginning and ending stage. It provides project
manager to structured way as well as to create and execute the plan that helps in
achieving the aim of the project in limited set of time. The project management process
includes four phase such as initiation, planning, executing and closing. Although there
is one extra stage which can be used by manger such as monitoring and controlling
phase that is mainly used between closing and executing stages (San Cristóbal and
et.al., 2018). Thus, when each stage is followed effectively than goals can be achieved
in limited set of time. The project management lifecycle provides project with structured
tools and ensure it have best chance to be successful.
Initiation: It is known as first step in the project life cycle and at this stage project
manager identify issues that can be raised from external and internal business as well
as execute plan to deal with it that helps in meeting the goals in limited set of time. In
addition to this, In the present research Lloyds is trying to make use of digital workshop

by using advance technology so that it can keep their customer satisfied and improve
the information flow of organization. The project manager has set the aim and objective
so that employees can work together and achieve the goals in limited set of time
(Armenia and et.al., 2019). In addition to this, proper communication will be maintained
so that purpose of project can be understood by the stakeholder and employees can
understand their job roles and team size. Furthermore, the resources and budget will
be set so that it does not create any constraint while completing the project.
Planning: This is known as second stage in which steps are determined that will be
helpful in achieving project goals and the way to complete the project without any delay.
In this step project manager will establish budget, source of material, milestone and
necessary documents. This contributes in calculating, predicating risk and outline
communication line. Thus, it can be state that this stage contributes in assembling the
project (Guo and Zhang, 2022). Moreover, project manager at this step will set the goal
that need to be achieved and it will execute the plan in which steps will be determine
that will contribute in achieving the goal. In addition to this, communication will be
maintained between stakeholders and team members so that change can be
processes. Lloyd bank will make use of risk register that will help in identifying risk
related with project along with their probability and impact. So it will contribute in
mitigating the risks and reduce their impact. Gantt Chart will also be used in which
members will be able to see that task have been completed on expected time.
Execute and compete task:
This basically means to put the plan into action and keeping the track as well as
measuring the progress. The project will mitigate the risk and manage the finance so
that it ca invest in new activities and gather information that will contribute in making
right decisions (Picciotto, 2020). At this stage project manager will make use of change
request so that it can incorporate changes with as well as mitigate risk. Along with this,
team members will be motivated so that task can be achieved on time. This step us
important as it allow the team to know about the main objective of the project and the
way it has to work in order to accomplish it. Although it helps in dealing with the risk
and allow manger to meet up with the changes.

Why this stage is important in ensuring the project completion?
Closure:
It is known as last stage of project management in this activities are concluded and
project manager need to provide final deliverables and releasing project so that success
of project can be determining. In the present project the scholar will evaluate the
performance and conduct post implementation. This step is important as it allow
projectallow project manager to know that its objectives have been met and all other
requirements have been fulfilled in effect way. It also help in knowing about the client
satsifctionsatisfaction objectives have been accomplsihnmentaccomplishment.in
Why this stage is important in ensuring the project completion?
Project Management plan
FACTOR EVALUATION APPLICATION
Aim It act as guidance and path
way to the scholar that
helps in achieving goals of
the project.
Although if aim is not
correct and clear it will
affect the quality of the
entire project.
To investigate the
attributes of innovative
digital workspace at Lloyds
bank.
Objectives It outlines the sources and
steps for the research. It
narrows down the key
variables that helps in
achieving research
process (Svejvig, 2021).
However, if the research
objectives are not defined
 To investigate the
characteristics of an
innovative digital
workspace.
 To determine the
key technologies
that accelerate the
innovation within

cleary then there will be
confusion regarding limit
of the study.
Lloyds bank.
 To analyse the
attributes of the
innovative digital
workspace of Lloyds
bank
Deliverables It allows stakeholders,
clients to know about what
team is doing. Along with
this, it helps in serving the
project objective and
activities (Wu and et.al.,
2021). However, if it is not
clearly define it can
negatively affect the
quality of the end result.
Gantt chart has been used
in which task has been
divided into smaller parts
so that project can be
completed on time and
through effective manner.
Further, work breakdown
structure is provided for the
time plan.
Quality This is consist of numerical
data and information which
has been used in project.
The quality of the project
can be maintained by
making use of quality
assurance plan as it will
help in evaluating the
performance of team and
customer. Pros of quality
assurance is it will help in
achiving the aim of project
quickly. Cons is very time
consuming and require lot
of budget.
In the present research
scholar has adopted for
quantitative data for
analysing the finding and
make the study look more
authentic.
For maintaining the quality
at primary research I have
ensure that right people is
engaged in right manner.
In case secondary data
has been collected through
copyright website and
books and journal related
to digital workplace area

has been referred.
Risk It is one of the most crucial
factor that allow
researcher to identify
threat and issues.
If risk are not identified
then it create hindrance in
the project (Thesing,
Feldmann and Burchardt,
2021).
During the project there is
high probability of risk
such as lack of
communication, aims and
objectives is not clear or
any natural disaster.
However, the probability of
occurrence can be high,
low or moderate.
Moreover, it is necessary
to identify risk at early
stage so that its impact
can be reduce.
One of the major problem
faced by researcher is
completing the project on
time. It is accepted that
there has been small delay
in submission of the
formative research report.
Communication resources In the project it is
necessary to maintain
smooth flow of information
regarding resources like
how much is needed to
complete the work, what is
The communications were
maintained with the
managers and research
participants (employees in
Lloyds) to collect authentic
and raw data.

the delivery date of
material or details
regarding fault in
resources. Thus, it is
necessary that manager
should maintain the flow of
communication at each
functional unit so that it
can work collaborate to
achieve the common
objective. It is known as
making use of various
communication tool so that
data can be collected.
However, poor
communication will create
delaying achieving the
aim.
Research methods It describes the method
through which information
is gathered and analyse
way to meet the aim of a
project. If the methods are
not selected properly then
there can be inaccurate
research finding.
For collecting numerical
data quantitative approach
has been used by the
scholar.
Work breakdown structure
It is known as project management tool that helps in analysing step by step method
to complete large project through several methods. Along with this, in the present

report task are divided into 4 stages like initiation, planning, executing and closure. Thus
stages are segmented into various step so that researcher can easily complete the task
on time and in appropriate manner.
Gantt Chart
It is one of the famous project management tool that is useful in displaying the
activities and allow teams to work around deadline and allocate the resources. Thus, it
will help in showing the time limit required to complete the task.
S.
N
Tasks
By Week
Wee
k 1
We
ek 2
Wee
k 3
Wee
k 4
We
ek 5
Wee
k 6
Wee
k 7
We
ek 8
Wee
k 9
Wee
k 10
1 Module
Introduction,
Topic
Selection
company
selection and
Define Topic
Project Research
Plan
Initiation
Chapter 1
Planning
Chapter 2
Literature Review
Chapter 3
Methodology
Chapter 4
Reflection
Execution
Primary and
Secondary data
collection
Data Analysis
Handover and
closeout
Research finding
and
recommendation

2 Project
Management
Plan
4 Literature
Review
5 Methodology
6 Data
Collection
7 Data Analysis
and
Interpretation
8 Personal
Reflection
9 Evaluation
and
Limitation
10 Recommend
ation
11 Fill up
Logbook,
Proofreading
and Final
Submission
DETAILED PROJECT
Topic: What an innovated digital workspace look like a case of Lloyds bank?

Research Aim
 To investigate the attributes of innovative digital workspace at Lloyds bank.
Research objectives
 To investigate the characteristics of an innovative digital workspace.
 To determine the key technologies that accelerate the innovation within Lloyds
bank.
 To analyse the attributes of the innovative digital workspace of Lloyds bank.
Research Questions
Q.1 What are the characteristics of an innovative digital workspace?
Q.2 What are the key technologies that accelerate the innovation within Lloyds bank?
Q.3 What are the attributes of the innovative digital workspace of Lloyds bank?
Literature review
Exploration of the characteristics of innovative digital workspace:
As per the viewpoints of Karani and Mehta, (2021) innovative digital workspace can
be characterized as the working environment where digitalized tools, technologies and
sort of other aspects are being inculcated in order to make the workspace more
productive and dynamic in nature. it adds value to the organization and also hike their
operations efficiency. in the age of modernization digitalization of workspace makes it
more dynamic and innovative in nature.
Supporting the above viewpoints Karagiannis, et. al. (2020) exemplified innovative
digital workspace as the place where such organizational environment is created where
people may work with higher operational efficiency, and they bring better practices to
the organization. development of digital ecosystem in everyday practise can be
deciphered as such innovative digital workspace.
Contrasting the above convictions Chowdhury and Lamacchia, (2019) raised the
argument that innovative digital workspace is not all about digitalization but it brings
innovation in the daily practice by using sort of digital tools so such type of

characterization is malicious, and it must be cited as innovative practice with the help of
digitalization. at the same time, in order to bring such innovation organizations, abide
with digital tools which not only affect their job generating ability, but the individualism
also gets suffered.
Innovative digital workspace is having a range of significant characteristics which
makes it productive and attractive in nature. it brings mobility to the organization so can
work with faster role and operational decisions making. at the same time, it brings data
integration which paves way for making organization more drastic.
Salient technologies hiking innovation within Lloyds Bank:
As per the views of Saravanan and Kaur, (2022) that the organizations like Lloyd’s
bank who is getting operated with diverse diaspora. for such entity it is essential to have
strong control and management of such technologies so can enable its internal
environment to work with greater innovative digital practice. with this regard there are
multiple tools and technologies which can be used but picking up the best set of
practices is essential.
Misback, (2018) said that the organization may consider Block chain, Augmented
Reality, Artificial intelligence, and one of the newest emerging technology Robotic
process automations etc. These all tools and digital methods are having their realms to
serve but it totally depends on the approach and needs of organization to inculcate best
out of it in attempt to make the operations more efficient.
Over the time, with the progress of science and technology there are number of
tools and technologies which are bring used in the organization. specifically, entities like
Lloyds Bank whose operations are quite radical and drastic in nature. so, these tools
can be used. Karani and Mehta, (2021) supported the viewpoints that in banking sector
after banking reforms the organizations are more likely to perform range of tasks being
under a single umbrella, so they are having inevitable need to use such tools to
advance their activities and operations.
AI is becoming synonym of success for such entities. it cannot be avoided the
Lloyds bank is engaged in such financial and banking operations form 1765. there are

more than 45000 employees are working at present so the need of managing their
efforts and efficiency cannot be expected without such tools. on the other hands the
organization with around 16.6 billion USD cannot keep itself away from using Block
chain accounting. this will not make its work simpler but will be giving upper hand in the
market.
as per Lamacchia, (2019) in this age of Industrial revolution 4.0 there is need to
adopt Robotics. it would be helpful to make organizations smarter and highly
competent. they may work with such tools. it would eradicate issues such as staff
shortage, and over management of human being. it can be supported with the growth
and profitability of the organization in last couple of years.
Big data analytics is one of such innovative tool. with the progress of time the sector
is experiencing great development in the field of data. now Lloyds bank is having its
widely operating business so with this regard, it cannot avoid to use such tools. on daily
basis the sector is generating wide amount of data which can only be made useful with
the help of Bid data analytics so it is also being used by the bank for generating deeper
and lucrative insights.
Assessment of the characteristics attributes of innovative digital workspaces
As per Bank (2020) there are number of characteristics attributes innovative digital
workspace brings. specifically, if the organization is working in finance sector. The
Banks are well known for the wide area it is serving so the usefulness of such
innovative digital workspace tools becomes more comprehensive for it.
Such workspace comes with range of qualities and also opens mammoth window of
opportunities for organizations. it can also be seen as promising tool since it makes
organization thrive. It fetches Stress free ambiance, since it takes up the collaboration
among participants and key stakeholders so they may work with free mind-set in order
to eradicate any possibility of stress.
Saravanan and Kaur, (2022) supported the above argument and said that there are
numerous number of advantages or positives innovative digital workspace brings.
Banks are working in such sector where dynamism is almost unavoidable. with this

regard, some characterises innovative digital workspace pours on, as such, Contextual
conversations, accessing control options, doing variety of work, higher efficiency,
greater understanding and collaboration, smart reporting, using big data in favor of
organization etc.
contrasting the above statements, Pham, et. al. (2020) resized the notion that such
innovative digital workspace is also having some negative impacts on the performance.
for instance, if the organization is using or accentuating on Robotics, or utter
Digitalization then it would affect the morale and dedication of employees. then it
becomes quite harder to manage human being and their efforts. it rather becomes
complicated for organization to abide with such tools and technologies.
As per the view of Fields, (2022) there are various attributes of innovative digital
work space such as flexibility in the workplace give importance to adapt with the change
and allow the employees to get the work done properly. Along with this, it has been
used as tool for retaining and engaging with the employees. However, in many
companies like Google and Apple they make use of technology like Zoom meeting or
google meet for interacting with their employees and customer from the remote area.
Along with this, the innovative work area helps in improving the productivity and
efficiency such as tools like Google Doc and community calendar allow workers to
collaborate in real time project as well as allow them to get more work done.
In addition to this, Gruber,(2019) has stated that digital workplace creates more
collaborative culture as technology helps in communicating with the other members and
it create good collaborative environment within the company. Along with this, another
attributes it is providing better customer experience because workers are more engaged
in doing the work perfectly and advance technology allow the organization to identify the
taste and preferences of the customer.
Research methodology
RESEARCH PHILOSOPHY:
There are mainly two types of such research philosophies known as Positivism and
interpretivism. in this research project the qualitative data has been used. The main aim
of the research was to use some quantitative segments which were having their great

influence on the performance so with this regard, therefore positivism philosophy has
been taken into consideration (Pham, et. al. 2020).
The advantage of quantitative data is it helps in reducing the biasness from the
study and make the research finding more reliable and accurate as well it is easier to
obtain the large sample size. Along with this, disadvantage of quantitative method is it
can be misleading and difficult in setting up this model.
RESEARCH APPROACH:
For fulfilment of the aims decided in this research project the Deductive approach
has been taken into focus. it is based on such notions where from specific study of
certain segments the final outcomes are being generalized. this approach is very much
significant since in this research the quantitative data set has been used so for better
outcomes the most appropriate approach is deductive approach.
The advantage of deductive approach is it allow in explaining relation of variables
and concept which helps in interpreting the key finding and make quantities research
authentic. However, disadvantage such as deductive method is based on assumption
so it need to be valid otherwise there is high chance of error.
RESEARCH STRATEGY:
in this research the Case study strategy has been chosen. since the research has
aimed to present deeper insights about the performance of organization with respect to
its use of innovative digitalized workspace. in such predicament the most effective tool
becomes case study strategy which provides all needed insights. This strategy is very
much helpful since it paves way for better outcomes and by analyzing case ones can
deeply perceive its aims and objectives.
The advantage of the case study is that it helps in intensive study which helps in
investigation and deeply knowledge about the fact. However, disadvantage of case
study is there is narrow focuses because of limited representatives.
POPULATION, SAMPLE AND SAMPLING METHODS:

In this research the all employees of Lloyds bank were population on which this
study has to be conducted. The sample has been taken by using randomized sampling
methods which gives equal chances to the all components of population to get selected.
as a sample 30 employees of the organization were picked up.
RESEARCH TYPE:
It is a quantitative type of research. There are two types of research qualitative and
quantitative. In the qualitative research qualitative type of information are used to carry
out the research but in quantitative some facts and figures are used in order to complete
the project. so here qualitative type has been followed.
DATA COLLECTION:
Data can be referred as the set of information which are collected from the
participants in order to carry out the research. In this case the data were collected by
using Questionnaire method. it is having its some merits and demerits which are as-
Merits-
it is a handy method.
Simple to execute.
less expensive.
Demerits-
Not as reliable as interview is.
If respondents are not much aware then may get confused.
Respondents are less likely to answer with enthusiasm (Chan and Lam, 2020)
DATA ANALYSIS METHODS:
For analysis of the collected data, frequency distribution analysis had been carried
out, where the collected responses are to be used in form of frequency and on the basis
of the repetition final notions has been presented. to fulfil the analysis, some models
and tools have been used such as special package of social science was taken into
focus (Diachenko, et. al. 2022)

ETHICAL CONSIDERATION:
While conducting the test ethical considerations have been given proper attention.
All respondents were kept free to take their steps back at any stage. They were not
forced to answer, even the data they have provided was kept confidential and nobody
can make access to that. So in this research the ethical norms were executed.
Findings and Analysis
In order to analyze and interpret the data collected from the employees of Lloyds
Bank, the frequency distribution analysis has been used which cover the table and
graphic representation as well as the interpretation of results.
Frequency Distribution Table
Demographic:
Q.1: Choose you age group from the list below.
Frequency
18-24 5
25-34 5
35-44 10
50+ 5
Q.2.: Please select you gender Frequency
Male 10
Female 15
Prefer not to say 5
Attributes of innovative digital workspace - Please rate your agreement for the
below questions/sentences
Q.3. Are you aware of the concept of innovative
digital workspace?
Frequency
Yes 25
No 5

No idea
Q.4. Does your bank use digital technologies within
the organization?
Frequency
Yes 25
No 0
No idea 5
Q.5. Do you think innovative technology has improved
your work efficiency?
Frequency
Yes 20
No 5
Not aware 5
Q.6. As per your opinion, which technologies is used
by your bank to accelerate innovation within
organization?
Frequency
Augmented Reality 5
Big Data Analytics 9
Artificial Intelligence 9
Robotic Process Automation 7
Q.7. I agree that making use of advance technology
has allowed Lloyd Bank to achieve Objectives
Frequency
Strongly agree 10
Agree 5
Neutral 5
Disagree 5
Strongly disagree 5
Q.8. I think there the innovative technology has
enhanced employee learning?
Frequency
Strongly agree 10
Agree 5
Neutral 5
Disagree 5

Strongly disagree 5
Q.9. I agree that innovative digital workspace of
Lloyds attract and retain top talents
Frequency
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Q.10. I agree that Lloyds bank innovative digital
workspace encouraged the employees to share their
creative ideas
Frequency
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Q.11. I agree that Lloyds bank innovative digital
workspace support diversity
Frequency
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Q.12. Which area do you think Lloyds bank need to
improve their usage of innovative technology?
Frequency
Customer service 10
Digital marketing 15
Operation management 5

Data Interpretation
Q.1: Choose you age group from the list below. Frequency
18-24 5
25-34 5
35-44 10
50+ 5
Total 30
Customer service Digital marketing Operation
management
0
2
4
6
8
10
12
14
16
10
15
5
Age
Figure 1: Participant Age
Interpretation:
From the above graph it has been concluded that Lloyd bank majority of the
employees are young adults and age between 35 to 44. Along with this, there are
similar number of employees of youngster, adults and senior citizen groups.

Q.2: Please select you gender Frequency
Male 10
Female 15
Prefer not to say 5
Total 30
10
15
5
Gender
Customer service Digital marketing Operation management
Figure 2: Participant Gender
Interpretation:
From the above Pie chart, it can be stated that majority of the worker are female
in the company. Along with this, only 10 out of 30 our male as well 5 didn’t prefer to
describe their gender.
Q.3. Are you aware of the concept of innovative digital
workspace?
Frequency
Yes 15
No 10
No idea 5
Total 30

Customer service Digital marketing Operation management
0
2
4
6
8
10
12
14
16
10
15
5
Are you aware of the concept of innovative
digital workspace?
Figure 3: Awareness related to innovative digital workplace
Interpretation:
The bar graph is related to how much aware employee of Lloyd regarding to
innovative workplace. Along with this, out of 30 workers 15 has adopted for yes as in
pandemic company has made use of advance technology in order to connect with
remote area people. Moreover, out of 30 participants 10 has selected no because they
have not seen any kind of change in the company till date. 5 of them have no idea
regarding it as they are temporary employees of Lloyd.
Q.4. Does your bank uses digital technologies within the
organization?
Frequency
Yes 25
No 0
No idea 5
Total 30

Customer service
Digital marketing
Operation management
0 2 4 6 8 10 12 14 16
10
15
5
Does your bank uses digital
technologies within the organizati on?
Figure 4: Lloyd make use of innovative technologies
Interpretation
The above bar graph present detail regarding does Lloyd make use of digital technology
within company. Along with this, out of 30 participants 25 of the workers has said yes as
they make use of Social sites in order to connect with team or customer. Along with this,
there was only 5 candidates has no idea rehiring the use of technology because they
are not involving in technical work.
Q.5. Do you think innovative technology has improved your work
efficiency
Frequency
Yes 20
No 5
Not aware 5
Total 30

10
15
5
Do you think innovative technology has
improved your work efficiency
Customer service Digital marketing Operation management
Figure 5 Improvement in efficiency
Interpretation:
From the above pie chart, it can be identifying that majority of the employees has
said yes as they have seen improvement in their work efficiency. Employees has stated
that due to advance technology like google doc and meeting calendar has helped them
in collaborating with team members. Along with this, 5% of participant has stated that
there is no change in their efficiency as making use of technology has made them delay
in the work and it is hard for them to understand how to make use of it properly.
Q.6. As per your opinion, which technologies is used by your
bank to accelerate innovation within organization?
Frequency
Augmented Reality 5
Big Data Analytics 9
Artificial Intelligence 9
Robotic Process Automation 7
Total 30

Customer service Digital marketing Operation
management
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
10 15 5
As per your opinion, which technologies is used
by your bank to accelerate innovation within
organization?
Figure 6: Opinion of employees
Interpretation:
The above graph represents about the opinions of the employees regarding
technologies which will contribute in success. Along with this, out of 30 there were
common decision for Big data analytics and AI such as 9. The majority of the
employees has adopted this because it is very common trend going on in the digital
marketing. Along with this, 7 of the participant has adopted for robotic process as it will
save the extra expenses of the company as well 5 has selected for Augmented Reality.
Q.7. I agree that making use of advance technology has allowed
Lloyd Bank to achieve Objectives
Frequency
Strongly agree 11
Agree 10
Neutral 3
Disagree 2
Strongly disagree 4
Total 30

Customer service
Digital marketing
Operation management
10
15
5
I agree that making use of advance
technology has allowed Lloyd Bank to
achieve Objectives
Figure 7: Making use of advance technology
Interpretation
From the above bar graph it can be presented that majority of the worker were
strongly agreeing that advance technology will help in achieving the main objective if the
company as it has various advantage such as it smooth the flow of information within
the organization as well as it increase the flexibility within the company that motivates
worker to work hard. Along with this, 10 employees agree that it is useful in achieving
the aim as it improve the productivity and help in effective marketing and promotion. In
addition to this, 3 of them are neutral and 2 get disagree as it increases the cost of the
company as well as 4 of them strongly disagree because it increases dependency on
technology.
Q.8. I think there the innovative technology has enhanced employee
learning?
Frequency
Strongly agree 10
Agree 8
Neutral 4
Disagree 3

Strongly disagree 5
Total 30
10
15
5
I think there the innovative technology has
enhanced employee learning?
Customer service Digital marketing Operation management
Figure 8: Enhanced employee learning
Interpretation:
From the above graph it has been depicted that majority of the workers such as 10
has strongly agree that innovative technology has helped in increasing their learning
and improved their work. Along with this, 8 of the employees are agreed with the
effective use of innovative technology as they are able to learn about the market
condition which has helped in making the effective strategy for dealing with the
challenges. Moreover,3 of the workers disagree with the fact that there learning has not
been improved as they were so depended on the technology for working. Furthermore,
5 of the workers said they strongly disagree as innovative technology have high chance
of fraud and security risk.
Q.9. I agree that innovative digital workspace of Lloyds attract and
retain top talents
Frequency

Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Total 30
Customer service Digital
marketing Operation
management
0
2
4
6
8
10
12
14
16
10
15
5
I agree that innovative digital workspace of
Lloyds attract and retain top talents
Figure 9: Innovative technology use in retaining top talents
Interpretation:
From the above report it has been depicted that innovative technology is useful in
attracting top talents that contribute in success of company. Along with this, out of 30
employees 15 strongly agree with that Lloyd bank can attract good employees by
promoting the detail on social sites like LinkedIn. Moreover, 5 agree with it because
advance workplace as it allow them to work form anywhere and have access to
flexibility. In addition to this, 6 members out of 30 disagreed with the fact because there
is high risk of fraud due to which people will not come into company. Although 1 %
strongly disagree because advance technology has culture issues.

Q.10. I agree that Lloyds bank innovative digital workspace
encouraged the employees to share their creative ideas
Frequency
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Total 30
33%
50%
17%
I agree that Lloyds bank innovative
digital workspace encouraged the
employees to share their creative
ideas Customer service
Digital marketing
Operation management
Figure 10: Innovative workplace and creativity
Interpretation:
The above Pie chart represent the information regarding the innovative
workplace and its contribution in motivating them to share their creative idea. Along with
this, 49% of employees has stated that with use of innovative technology it was easy for
them to share their ideas to their senior through mail or social sites. Moreover, 16% of
them agree on this point as if workplace they tend to work more effectively. In addition
to this, 13% of the employees was neutral as according to them they can work in any
place and not that much depended on the technology. Furthermore, 19% of them was
disagree as they get distracted into other things and not able to focus on work.

However, only 3% of them strongly disagree as it believes that creativity comes from
boredom.
Q.11 I agree that Lloyds bank innovative digital workspace support
diversity
Frequency
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Total 30
Customer
service Digital
marketing Operation
management
0
2
4
6
8
10
12
14
16
10
15
5
I agree that Lloyds bank
innovati ve digital work space
support diversity
Figure 11: Support diversity
From the above bar graph it can be stated that majority of the employees are strongly
agree that innovative work area support diversity as important technology like AI can
help in reducing threat biasness as well as reduce the human intervention in case of
language.
Interpretation:
Q.12. Which area do you think Lloyds bank need to improve their Frequency

usage of innovative technology?
Customer service 10
Digital marketing 15
Operation management 5
Total 30
.
Customer service Digital marketing Operation
management
0
5
10
15
10 15
5
Which area do you think
Lloyds bank need to
improve their usage of
innovative technology?
Figure 12: Area of improvement
Interpretation:
From the above graph it can be stated that Lloyd it has been depicted that it need to
work in their digital marketing area in order to improve their brand image as well as to
cover the large area in international market area. Along with this, only 10 out of 30
employees said there is need of improvement in customer services so to sustain in the
market area.
Discussion
Exploration of the characteristics of innovative digital workspace
From the above gathered data, it is discussed that Lloyds Bank has built
innovative digital workspace within the organization for the purpose of retaining and

attracting talented employees. The retention and attraction of top talent is one of the
characteristics of the innovative digital workplace as identified from the literature review
section (Hendrikse, Bassens and Van Meeteren, 2018). It is also discussed that
innovative technologies have also helped the bank in providing the work from home
facility to its employees during the global pandemic situation.
Salient technologies hiking innovation within Lloyds Bank
After analysing the findings from both primary as well as secondary source, it is
identified that Big data analytics as well as the artificial intelligence is the two key digital
technologies which is used by Lloyds Bank within their organization (Kolodiziev and
et.al., 2021). It is also discussed that the Lloyds Bank main purpose behind the
implementation of this technology is attracting and retaining the top talents within the
organization. As per the comparison with the literature review, it was further identified
that Big data analytics is a digital technology which was highly used by the finance
sector.
Assessment of the attributes of innovative digital workspace of Lloyds Bank:
From the above all investigation it can be state that digital technology is
beneficial for the Lloyd bank as it allows in maintain smooth flow of information and
increase flexibility at the workplace area. Although new technology has benefited
organization in dealing with the customer needs as well as identifying the current trends
going on in the market area. Also it has improved the efficiency of the bank as quick
service is provided to the customer and it also allow in monitoring the information and
strengthen the reporting functions. Thus, it helps in improving the overall performance
and profitability of the firm as well it resolves inefficiency in the banking system.
Moreover, from the questionnaire it has been identify that most of the employees of
Lloyd band are aware of the concept of innovative digital workplace area. Many of the
workers are in support of advance technology as it has enhanced their efficiency in
better ways as it can work from remote area too. Although from the literature review
section it has been identified that digital technology has various characteristics and
majority of the vote has been given to robotic process as it makes it easier for managing
the robots that can work like human actions. If Lloyd bank, make use of this technology

then there will be improvement in the quality assurance and it will contribute directly in
increasing the productivity. Although from the questionnaire it has been identified that
majority of the employees was in favor that advance technology helps in retaining the
employees.
Limitation of the research
While conducting this research, the project manager come across the various
limitation of research which became barrier for completing the whole research. The
limitation, researcher have faced while conducting the present project is lack of time as
well as lack of resources. Also, due to lack of accessibility, the researcher unable to
access the online articles and websites as they are paid (Gruber, 2019). Thus, lack of
money is also one of the limitation for present research but despite of all limitation the
scholar has completed the research on time and in successful manner.
Recommendation
On the basis of the above investigation regarding the attributes of innovative
digital technologies for Lloyds Bank, the following recommendations are provided to
bank in order to improve its uses:
Open Communication: This is one strategy which is recommended to Lloyds
Bank where the company management are required to communicate about the digital
technologies and its uses to all its staff members. The company have to spread the
awareness of the technology via open communication so that employee’s productivity
will enhance and they also work for the welfare of company (Fields, D., 2022citations).
Training and development to employees: This is also one of the strategy
which is recommended to Lloyds Bank in order to enhance the employee skills and
performance. The employees face difficulty in using the technology within the
organization and how to keep themselves updated (Vasin and et.al., 2018). So, via
training the employees issues are easily solved by company.

CONCLUSIONS
From the above report it has been concluded that digital technology plays vital
role in improving the productivity of the business in positive manner. Along with this,
during the time of pandemic Lloyd bank has made use of advance technology so that it
can maintain the work from home and to maintain flexibility while working. Moreover,
form the section of literature review it has been summarized that digital technology
helps in increasing the productivity of the firm and improve the efficiency of company by
widening their scope. In addition to this, it has been summarized through secondary
sources that there are various characteristics of digital technology such as robotic
process and AI which can be used by the company in order to improve their overall
performance in the competitive market area. In addition to this, from the primary
research it has been found that highest vote has been given to robotic process as it
helps in improving the quality of the work and enhance the overall productivity of the
company in the competitive market area. Although from the research it has been found
that majority of the workers are aware about the technology and it has also stated that
making use of advance technology has improved their quality of the worker. Lastly it
can be concluded that Lloyd bank has made use of technology like CRM in order to
known about the customer taste and peferencespreferences which helps in increasing
the overall growth.
Your intention was to determine ‘what an innovative digital workspace look like?’
Therefore, when it comes to Lloyds bank, what does it actually look like? What
attributes it has? Conclude..
PERSONAL REFLECTION
Throughout the research I have analysed that project management cycle is very
much important in achieving the goals of the research. Along with this, it helps in
making the appropriate aims and objectives as well as exciting the plan for achieving

them. In addition to this, throughout the project information regarding digital technology
has been achieved and the way it can help in making the workplace look more attractive
(Ika and et.al., 2020).
However, project life cycle has helped in achivingachieving the objective
accuractlyaccurately as this stage include planning and act as guide to complete the
project on time.,
How the project life cycle helped you to achieve the research objectives? (you still have
not addressed this question)
Moreover, during the research I have built various skills such as research and
time management. With the help of research skill, I was able to find out relevant
information regarding digital transformation and its positive and negative impact.
Along with this, I have also identified that Gantt chart has helped in building my
time management skill as the activities are set with time limits (Kim, Chang and Castro-
Lacouture, 2020). Furthermore, I was facing difficulty in interpretation the numerical
data and finding the relevant source of information was also hard. In addition to this, I
have met this issue by finding the reference on google scholar and made the study look
more authentic. Along with this, my management skill helps in dealing with various part
of the project system and resolving the problem related to project.
Moreover, with help of manager skill I will be able to deal with issue related to
employees and company problem. My strength was that I have idea about writing
academic skill and report which has helped me in structuring the report. Along with
this, my management skill helps in dealing with various part of the project system and
resolving the problem related to project. On other hand, I was feeling very frustrated
during writing research methodology as motive need to be mentioned and it should be
written princely.
I will learned that time management skill is very much important for improving
the future as it helps in completing the task on time and to achieve goals easily and
effectively.

REFERENCES
Books and Journals
Armenia, S. and et.al., 2019. Sustainable project management: A conceptualization-
oriented review and a framework proposal for future studies. Sustainability.11(9).
p.2664.
Bank, L., 2020. Lloyds Bank UK consumer digital index 2020. Lloyds Bank.
Chan, F. and Lam, T., 2020, November. Neuron–Digital console innovative by Arup.
In IOP Conference Series: Earth and Environmental Science (Vol. 588, No. 3, p.
032009). IOP Publishing.
Chowdhury, K. and Lamacchia, D., 2019, November. Collaborative workspace for
employee engagement leveraging social media architecture. In Abu Dhabi
International Petroleum Exhibition & Conference. OnePetro.
Diachenko, D., et. al. 2022. Industrial Collaborative Robot Digital Twin integration and
Control Using Robot Operating System. Journal of Machine Engineering, 22.
Fields, D., 2022. Automated landlord: Digital technologies and post-crisis financial
accumulation. Environment and Planning A: Economy and Space. 54(1). pp.160-
181.
Gruber, H., 2019. Proposals for a digital industrial policy for
Europe. Telecommunications Policy. 43(2). pp.116-127.
Guo, K. and Zhang, L., 2022. Multi-objective optimization for improved project
management: Current status and future directions. Automation in
Construction. 139.p.104256.
Hendrikse, R., Bassens, D. and Van Meeteren, M., 2018. The Appleization of finance:
Charting incumbent finance’s embrace of FinTech. Finance and Society. 4(2).
pp.159-80.

Ika, L. A. and et.al., 2020. Cross-learning between project management and
international development: Analysis and research agenda. International Journal
of Project Management. 38(8). pp.548-558.
Karagiannis, D. et. al. 2020, November. OMiLAB: a smart innovation environment for
digital engineers. In Working Conference on Virtual Enterprises (pp. 273-282).
Springer, Cham.
Karani, A. and Mehta, S. A., 2021. “I am OK when you are with me”–Understanding the
well-being and innovative behavior in the digitized workspace. International
Journal of Sociology and Social Policy.
Kim, S., Chang, S. and Castro-Lacouture, D., 2020. Dynamic modeling for analyzing
impacts of skilled labor shortage on construction project management. Journal of
Management in Engineering. 36(1). p.04019035.
Klus, M. F. and et.al., 2019. Strategic alliances between banks and fintechs for digital
innovation: motives to collaborate and types of interaction. The Journal of
Entrepreneurial Finance. 21(1). p.1.
Kolodiziev, O. M. and et.al., 2021. The level of digital transformation affecting the
competitiveness of banks.
Li, F., 2020. The digital transformation of business models in the creative industries: A
holistic framework and emerging trends. Technovation. 92. p.102012.
Litvinenko, V. S. and Sergeev, I. B., 2019. Innovations as a Factor in the Development
of the Natural Resources Sector. Studies on Russian Economic
Development. 30(6). pp.637-645.
Mhlanga, D., 2020. Industry 4.0 in finance: the impact of artificial intelligence (ai) on
digital financial inclusion. International Journal of Financial Studies. 8(3). p.45.
Misback, A. E., 2018. Lloyds Bank Corporate Markets plc. Fed. Res. Bull., 104, p.25.

Niemand, T. and et.al., 2021. Digitalization in the financial industry: A contingency
approach of entrepreneurial orientation and strategic vision on
digitalization. European Management Journal. 39(3). pp.317-326.
Pham, K.T., et. al. 2020. 4D-BIM-based workspace planning for temporary safety
facilities in construction SMEs. International Journal of Environmental Research
and Public Health, 17(10), p.3403.
Picciotto, R., 2020. Towards a ‘New Project Management’movement? An international
development perspective. International Journal of Project Management. 38(8).
pp.474-485.
San Cristóbal, J. R.and et.al., 2018. Complexity and project management: A general
overview. Complexity, 2018.
Santos, G., Murmura, F. and Bravi, L., 2018. Fabrication laboratories: The development
of new business models with new digital technologies. Journal of Manufacturing
Technology Management.
Saravanan, D. and Kaur, P., 2022. Customer Relationship Management in Banking in
the UK Industry: Case of Lloyds Bank. ECS Transactions, 107(1), p.14325.
Svejvig, P., 2021. A Meta-theoretical framework for theory building in project
management. International Journal of Project Management. 39(8). pp.849-872.
Thesing, T., Feldmann, C. and Burchardt, M., 2021. Agile versus waterfall project
management: decision model for selecting the appropriate approach to a
project. Procedia Computer Science. 181. pp.746-756.
Toljaga-Nikolić, D. and et.al., 2020. Project management and sustainability: Playing trick
or treat with the planet. Sustainability. 12(20). p.8619.
Vasin, S. and et.al., 2018. Emerging trends and opportunities for industry 4.0
development in Russia.
Wu, C. and et.al., 2021. Ontological knowledge base for concrete bridge rehabilitation
project management. Automation in construction.121. p.103428.

Appendix
WBS
GANTT CHART
S.
N
Tasks
By Week
Wee
k 1
We
ek 2
Wee
k 3
Wee
k 4
We
ek 5
Wee
k 6
Wee
k 7
We
ek 8
Wee
k 9
Wee
k 10
1 Module
Introduction,
Topic
Selection
company
selection and
Define Topic
2 Project
Management
Plan
4 Literature
Review
Project Research
Plan
Initiation
Chapter 1
Planning
Chapter 2
Literature Review
Chapter 3
Methodology
Chapter 4
Reflection
Execution
Primary and
Secondary data
collection
Data Analysis
Handover and
closeout
Research finding
and
recommendation

5 Methodology
6 Data
Collection
7 Data Analysis
and
Interpretation
8 Personal
Reflection
9 Evaluation
and
Limitation
10 Recommend
ation
11 Fill up
Logbook,
Proofreading
and Final
Submission

Project Logbook

Project Logbook
Name and
ID
Project
Title:
What an innovated digital workspace look like a case of Lloyds bank?
WEEK 1 (from… to …) 1 to 10
Your progress
What have you completed?
I have completed the whole research on analyzing and determining the key technologies and attributes of digital
technologies within finance sector.
Did you fulfil task requirements?
Yes, I have fulfilled all the basic requirement of task in successful manner.
Are you on track and within deadlines set?
No, I have face delay in project due to lack of accessibility of secondary information and various time consuming steps.
Did you need to make any changes to your project management plan?
As my project is going in right track and properly structured, I have not made any change in it.
Risks and issues
Did you identify risks/issues with a lack of skills required for undertaking research/tasks?
Due to lack of communication, I have faced difficulty in communicating with the participants of survey.
Did you identify any additional risks/issues that have an impact on the project management plan?
No, there is no any other additional risk that have impact on my project management plan.
What barriers did you face?

The lack of resources, accessibility, time is the barrier I have face.
How did you overcome them?
Communicating with the tutor and my classmate, I have overcome this barrier.
New ideas and change of project direction
Are you considering to change your project direction? If yes, provide details.
No.
What have I learnt about myself this week?
Points to consider:
How did I feel when I had to deal with tasks/problems?
I have feel motivated while dealing with the problems and tasks as it helps me to learn new concepts.
Did I find it useful to complete the tasks?
Yes, this motivation has helped me to achieve my study aim and objectives.
How well have I performed? What did I contribute?
I have performance whole project in best manner as per my perspective. I have contributed, critical thinking,
researching, problem solving and other skills in my project
What can I improve on next week?
I need to improve communication skills on the next week.
How might this learning apply in the future?
This learning helps me to lead my team as well as my own business in future.
Tasks planned for next week
Which tasks are priority?

The data analysis task is my first priority in this project.
Have you set aside sufficient time for completion?
Yes, I have use timeframe or Gantt chart to monitoring and tracking my project.
Project plan status to date
Behind On time Ahead
Comments from tutor (To be addressed by student)
Comments:
Name: Teodora Petrova
Date:10.07.2022

Performance Review
Performance Review Template
Performance Review
• What was the project supposed to accomplish?
Throughout the research I have analysed that project management cycle is very much
important in achieving the goals of the research.
• Did the project succeed in its aims? How do you know? Specifically, please outline
any evaluation and assessment undertaken.
I have learned that if company make use of advance technology than it will be able to
work more smoothly as there will be proper flow of information and it contributes I
improving the productivity of firm.
• What things do you think worked well and why? Evaluate all aspects of the project
(e.g. initial inception, project activities and project outcomes) from a range of
perspectives.
However, I need to work on my writing skill so that I can present the information in
presentable manner.
• What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
In addition to this, I was feeling very confident writing project life cycle as I have
knowledge regarding it earlier and it was easy for me to understand that.
• What did you learn from undertaking the project?
Although my research skill has been improved so I can join career like content writing
that will allow to look my CV more attractive.
• How would you rate your performance as project manager?
I will rate more than average to myself in term of performance as an project manager.
• What strengths and weaknesses of your performance did you identify?
My strength was that I have idea about writing academic skill and report which has
helped and On other hand, I was feeling very frustrated during writing research
methodology.

• How will this inform and support your continuous professional development?
I will learn that time management skill to support my continuous professional
development.
Questionnaire
Questionnaire
Q.1 Choose your age group from the list below
 18-24
 25-34
 35-44
 50+
Q.2 Please select your gender
 Male
 Female
 Prefer not to say
Q.3.Are you aware of the concept of innovative digital workspace?
 Yes
 No
 No idea
Q.4. Does your bank use digital technologies within the organization?
 Yes
 No
 No idea
Q.5. Do you think innovative technology has improved your work efficiency?
 Yes
 No

 No idea
Q.6. As per your opinion which technologies is used by your bank to accelerate
innovation within organization?
 Augmented Reality
 Big Data Analytics
 Artificial Intelligence
 Robotic Process Automation
Q.7.I agree that making use of advance technology has allowed Lloyds Bank to
achieve objectives?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q.8 I think there the innovative technology has enhanced employee learning?
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
Q.9. I agree that innovative digital workspace of Lloyds attract and retain top talents?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q.10. I agree that Lloyds bank innovative digital workspace encourages the
employees to share their creative ideas?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q.11. I agree that Lloyds bank innovative digital workspace support diversity?

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q.12.Which area do you think Lloyds bank need to improve their usage of
technology?
 Customer Service
 Digital marketing
 Operation management