Analyzing Innovative Digital Workspace Attributes at Lloyds Bank

This report investigates the attributes of an innovative digital workspace at Lloyds Bank, focusing on the technologies that drive innovation within the organization. The project management cycle, including initiation, planning, execution, and closure, is outlined, alongside a detailed project plan incorporating aims, objectives, deliverables, quality considerations, risk assessment, communication resources, and research methods. The research employs a quantitative approach to explore the characteristics of an innovative digital workspace, the key technologies used, and the attributes of Lloyds Bank's digital environment. The literature review examines existing perspectives on digital workspaces and relevant technologies like blockchain, AI, and robotic process automation. The report concludes with a discussion of findings, limitations, recommendations, and a personal reflection on the project management process, emphasizing the importance of digital technologies in modernizing the financial sector.

What an innovated digital
workspace look like a case of
Lloyds bank

Table of Contents
INTRODUCTION...........................................................................................................................3
Section 1..........................................................................................................................................3
Project management cycle...........................................................................................................3
Project Management plan............................................................................................................5
Work breakdown structure..........................................................................................................6
Gantt Chart...................................................................................................................................7
SECTION 2: DETAILED PROJECT..............................................................................................7
1. Research Aim...........................................................................................................................7
2. Research objectives.................................................................................................................7
3. Research Questions..................................................................................................................7
4. Literature review......................................................................................................................7
5. Research methodology...........................................................................................................10
6. Findings and Analysis............................................................................................................12
7. Discussion..............................................................................................................................19
8. Limitation of the research......................................................................................................20
9. Recommendation...................................................................................................................20
10. Conclusion...........................................................................................................................21
SECTION 3: PERSONAL REFLECTION...................................................................................22
REFERENCES..............................................................................................................................24
Books and Journals....................................................................................................................24
Appendix........................................................................................................................................27
WBS...........................................................................................................................................27
GANTT CHART.......................................................................................................................27
Project Logbook.........................................................................................................................29

Questionnaire.............................................................................................................................33

INTRODUCTION
For managing a business project in a successful manner, every company require a project
manager. The project manager executes the project in such a manner using the five steps project
life cycle that the overall outcome of the project is successful achieved (Fields, 2022). The
present report is based on the attributes of innovative digital technologies that shape the overall
workplace of financial sector. In the present world of full of technological innovation, the
financial sector is required to use appropriate technologies not only to help its employees but
also to provide better customer service. This report will be based on Lloyds Bank. Lloyds Bank
is a British retail and commercial bank having headquarter in London, UK. It is one of the largest
retail bank in Britain having branched all across England and Wales. The report will determine
the key technologies use by Lloyds Bank in order to accelerate innovation within the
organization. Basically, the report will cover the project life cycle, detailed project and personal
reflection.
Section 1
Project management cycle
Project management life cycle is describing as step by step framework that helps in dealing with
the best practices from the beginning and ending stage. It provides project manager to structured
way as well as to create and execute the plan that helps in achieving the aim of the project in
limited set of time. The project management process includes four phase such as initiation,
planning, executing and closing. Although there is one extra stage which can be used by manger
such as monitoring and controlling phase that is mainly used between closing and executing
stages (San Cristóbal and et.al., 2018). Thus, when each stage is followed effectively than goals
can be achieved in limited set of time. The project management lifecycle provides project with
structured tools and ensure it have best chance to be successful.
Initiation: It is known as first step in the project life cycle and at this stage project manager
identify issues that can be raised from external and internal business as well as execute plan to
deal with it that helps in meeting the goals in limited set of time. In addition to this, In the
present research Lloyds is trying to make use of digital workshop by using advance technology

so that it can keep their customer satisfied and improve the information flow of organization.
The project manager has set the aim and objective so that employees can work together and
achieve the goals in limited set of time (Armenia and et.al., 2019). In addition to this, proper
communication will be maintained so that purpose of project can be understood by the
stakeholder and employees can understand their job roles and team size. Furthermore, the
resources and budget will be set so that it does not create any constraint while completing the
project.
Planning: This is known as second stage in which steps are determined that will be helpful in
achieving project goals and the way to complete the project without any delay. In this step
project manager will establish budget, source of material, milestone and necessary documents.
This contributes in calculating, predicating risk and outline communication line. Thus, it can be
state that this stage contributes in assembling the project (Guo and Zhang, 2022). Moreover,
project manager at this step will set the goal that need to be achieved and it will execute the plan
in which steps will be determine that will contribute in achieving the goal. In addition to this,
communication will be maintained between stakeholders and team members so that change can
be processes. Lloyd bank will make use of risk register that will help in identifying risk related
with project along with their probability and impact. So it will contribute in mitigating the risks
and reduce their impact. Gantt Chart will also be used in which members will be able to see that
task have been completed on expected time.
Execute and compete task:
This basically means to put the plan into action and keeping the track as well as measuring the
progress. The project will mitigate the risk and manage the finance so that it ca invest in new
activities and gather information that will contribute in making right decisions (Picciotto, 2020).
At this stage project manager will make use of change request so that it can incorporate changes
with as well as mitigate risk. Along with this, team members will be motivated so that task can
be achieved on time.
Closure:
It is known as last stage of project management in this activities are concluded and project
manager need to provide final deliverables and releasing project so that success of project can be

determining. In the present project the scholar will evaluate the performance and conduct post
implementation.
Project Management plan
FACTOR EVALUATION APPLICATION
Aim It act as guidance and path
way to the scholar that helps
in achieving goals of the
project.
Although if aim is not
correct than research will not
be proper.
To investigate the
attributes of innovative
digital workspace at
Lloyds bank.
A study on Lloyd Bank
Objectives It outlines the sources and
steps for the research. It
narrows down the key
variables that helps in
achieving research process
(Svejvig, 2021).
However, if the research
objectives are not defined
cleary then there will be
confusion regarding limit of
the study.
 To investigate the
characteristics of an
innovative digital
workspace.
 To determine the key
technologies that
accelerate the
innovation within
Lloyds bank.
 To analyse the
attributes of the
innovative digital
workspace of Lloyds
bank
Deliverables It allows stakeholders, clients
to know about what team is
doing. Along with this, it
helps in serving the project
objective and activities (Wu
and et.al., 2021). However, if
Gantt chart has been used in
which task has been divided
into smaller parts so that
project can be completed on
time and through effective

it is not clearly define than
end result will not be met.
manner.
Quality This is consist of numerical
data and information which
has been used in project.
In the present research
scholar has adopted for
quantitative data for
analysing the finding and
make the study look more
authentic.
Risk It is one of the most crucial
factor that allow researcher
to identify threat and issues.
If risk are not identified then
it create hindrance in the
project.
One of the major problem
faced by investigator is lack
of finance and time due to
that there has been delay in
the project. Along with this,
there is only facts and figures
collected in the research and
there is no theoretical
reference in the study
(Thesing, Feldmann and
Burchardt, 2021).
Communication resources It is known as making use of
various communication tool
so that data can be collected.
However, poor
communication will create
delaying achieving the aim.
For communicating with the
participant scholar will
conduct survey so that it can
collect authentic and raw
information.
Research methods It describe the method
through which information is
gathered and analyse way to
meet the aim of research. If
the methods are not selected
For collecting numerical data
quantitative approach has
been used by the scholar.

properly than there will be
inaccurate research finding.
Work breakdown structure
It is known as project management tool that helps in analysing step by step method to
complete large project through several methods. Along with this, in the present report task are
divided into 4 stages like initiation, planning, executing and closure. Thus stages are segmented
into various step so that researcher can easily complete the task on time and in appropriate
manner.
Gantt Chart
It is one of the famous project management tool that is useful in displaying the activities and
allow teams to work around deadline and allocate the resources. Thus, it will help in showing
the time limit required to complete the task.
SECTION 2: DETAILED PROJECT
1. Research Aim
 To investigate the attributes of innovative digital workspace at Lloyds bank.
2. Research objectives
 To investigate the characteristics of an innovative digital workspace.
 To determine the key technologies that accelerate the innovation within Lloyds bank.
 To analyse the attributes of the innovative digital workspace of Lloyds bank.
3. Research Questions
Q.1 What are the characteristics of an innovative digital workspace?
Q.2 What are the key technologies that accelerate the innovation within Lloyds bank?
Q.3 What are the attributes of the innovative digital workspace of Lloyds bank?

4. Literature review
Theme:1 Exploration of the characteristics of innovative digital workspace:
As per the viewpoints of Karani and Mehta, (2021) innovative digital workspace can be
characterized as the working environment where digitalized tools, technologies and sort of other
aspects are being inculcated in order to make the workspace more productive and dynamic in
nature. it adds value to the organization and also hike their operations efficiency. in the age of
modernization digitalization of workspace makes it more dynamic and innovative in nature.
Supporting the above viewpoints Karagiannis, et. al. (2020) exemplified innovative digital
workspace as the place where such organizational environment is created where people may
work with higher operational efficiency and they bring better practices to the organization.
development of digital ecosystem in everyday practise can be deciphered as such innovative
digital workspace.
Contrasting the above convictions Chowdhury and Lamacchia, (2019) raised the argument
that innovative digital workspace is not all about digitalization but it brings innovation in the
daily practise by using sort of digital tools so such type of characterization is malicious and it
must be cited as innovative practice with the help of digitalization. at the same time, in order to
bring such innovation organizations, abide with digital tools which not only affect their job
generating ability but the individualism also gets suffered.
Innovative digital workspace is having a range of significant characteristics which makes it
productive and attractive in nature. it brings mobility to the organization so can work with faster
role and operational decisions making. at the same time, it brings data integration which paves
way for making organization more drastic.
Theme:2 Salient technologies hiking innovation within Lloyds Bank:
As per the views of Saravanan and Kaur, (2022) that the organizations like Lloyds bank who
is getting operated with diverse diaspora. for such entity it is essential to have strong control and
management of such technologies so can enable its internal environment to work with greater
innovative digital practice. with this regard there are multiple tools and technologies which can
be used but picking up the best set of practices is essential.

Misback, (2018) said that the organization may consider Block chain, Augmented Reality,
Artificial intelligence, and one of the newest emerging technology Robotic process automation
etc. These all tools and digital methods are having their realms to serve but it totally depends on
the approach and needs of organization to inculcate best out of it in attempt to make the
operations more efficient.
Over the time, with the progress of science and technology there are number of tools and
technologies which are bring used in the organization. specifically, entities like Lloyds Bank
whose operations are quite radical and drastic in nature. so, these tools can be used. Karani and
Mehta, (2021) supported the viewpoints that in banking sector after banking reforms the
organizations are more likely to perform range of tasks being under a single umbrella so they are
having inevitable need to use such tools to advance their activities and operations.
AI is becoming synonym of success for such entities. it cannot be avoided the Lloyds bank
is engaged in such financial and banking operations form 1765. there are more than 45000
employees are working at present so the need of managing their efforts and efficiency cannot be
expected without such tools. on the other hands the organization with around 16.6 billion USD
cannot keep itself away from using Block chain accounting. this will not make its work simpler
but will be giving upper hand in the market.
as per Lamacchia, (2019) in this age of Industrial revolution 4.0 there is need to adopt
Robotics. it would be helpful to make organizations smarter and highly competent. they may
work with such tools. it would eradicate issues such as staff shortage, and over management of
human being. it can be supported with the growth and profitability of the organization in last
couple of years.
Big data analytics is one of such innovative tool. with the progress of time the sector is
experiencing great development in the field of data. now Lloyds bank is having its widely
operating business so with this regard, it cannot avoid to use such tools. on daily basis the sector
is generating wide amount of data which can only be made useful with the help of Bid data
analytics so it is also being used by the bank for generating deeper and lucrative insights.
Theme:3 Assessment of the characteristics of innovative digital workspace of Lloyds
Bank:

As per Bank, (2020) there are number of characteristics innovative digital workspace brings.
specifically, if the organization is working in finance sector. Lloyds Bank is well known for the
wide area it is serving so the usefulness of such innovative digital workspace tools becomes
more comprehensive for it.
Such workspace comes with range of qualities and also opens mammoth window of
opportunities for organizations. it can also be seen as promising tool since it makes organization
thrive. it fetches Stress free ambiance, since it takes up the collaboration among participants and
key stakeholders so they may work with free mind-set in order to eradicate any possibility of
stress.
Saravanan and Kaur, (2022) supported the above argument and said that there are numerous
number of advantages or positives innovative digital workspace brings. Lloyds Bank is working
in such sector where dynamism is almost unavoidable. with this regard, some characterises
innovative digital workspace pours on, as such, Contextual conversations, accessing control
options, doing variety of work, higher efficiency, greater understanding and collaboration, smart
reporting, using big data in favour of organization etc.
contrasting the above statements, Pham, et. al. (2020) resized the notion that such innovative
digital workspace is also having some negative impacts on the performance. for instance, if the
organization is using or accentuating on Robotics, or utter Digitalization then it would affect the
morale and dedication of employees. then it becomes quite harder to manage human being and
their efforts. it rather becomes complicated for organization to abide with such tools and
technologies.
5. Research methodology
RESEARCH PHILOSOPHY:
There are mainly two types of such research philosophies known as Positivism and
interpretivism. in this research project the qualitative data has been used. the main aim of the
research was to decipher some qualitative segments which were having their great influence on
the performance so with this regard, Positivism philosophy has been taken into consideration
(Pham, et. al. 2020)
RESEARCH APPROACH:

For fulfilment of the aims decided in this research project the Deductive approach has been
taken into focus. it is based on such notions where from specific study of certain segments the
final outcomes are being generalized. this approach is very much significant since in this
research the quantitative data set has been used so for better outcomes the most appropriate
approach is deductive approach.
RESEARCH STRATEGY:
in this research the Case study strategy has been chosen. since the research has aimed to
present deeper insights about the performance of organization with respect to its use of
innovative digitalized workspace. in such predicament the most effective tool becomes case
study strategy which provides all needed insights. This strategy is very much helpful since it
paves way for better outcomes and by analysing case ones can deeply perceive its aims and
objectives.
POPULATION, SAMPLE AND SAMPLING METHODS:
In this research the all employees of Lloyds bank were population on which this study has to
be conducted. the sample has been taken by using randomized sampling methods which gives
equal chances to the all components of population to get selected. as a sample 30 employees of
the organization were picked up.
RESEARCH TYPE:
It is a quantitative type of research. there are two types of research qualitative and
quantitative. in the qualitative research qualitative type of information are used to carry out the
research but in quantitative some facts and figures are used in order to complete the project. so
here qualitative type has been followed.
DATA COLLECTION:
Data can be referred as the set of information which are collected from the participants in
order to carry out the research. In this case the data were collected by using Questionnaire
method. it is having its some merits and demerits which are as-
Merits-
it is a handy method.

Simple to execute.
less expensive.
Demerits-
Not as reliable as interview is.
If respondents are not much aware then may get confused.
Respondents are less likely to answer with enthusiasm (Chan and Lam, 2020)
DATA ANALYSIS METHODS:
For analysis of the collected data, frequency distribution analysis had been carried out,
where the collected responses are to be used in form of frequency and on the basis of the
repetition final notions has been presented. to fulfil the analysis, some models and tools have
been used such as special package of social science was taken into focus (Diachenko, et. al.
2022)
ETHICAL CONSIDERATION:
While conducting the test ethical considerations have been given proper attention. all
respondents were kept free to take their steps back at any stage. they were not forced to answer,
even the data they have provided was kept confidential and nobody can make access to that. so in
this research the ethical norms were executed.
6. Findings and Analysis
In order to analyze and interpret the data collected from the employees of Lloyds Bank,
the frequency distribution analysis has been used which cover the table and graphic
representation as well as the interpretation of results.
Frequency Distribution Table
Demographic
Q.1. Age
Q.2.Gender

 Male
 Female
Q.3. Income
Q.4 Are you aware of the concept of innovative digital
workspace?
Frequency
Yes 25
No 5
Q.5 Does your bank uses digital technologies within the
organization?
Frequency
Yes 20
No 10
Q.6. Do you think innovative technology has improved
your work efficiency?
Frequency
Yes 20
No 10
Q.7. Do you agree that making use of advance
technology has allowed Lloyad Bank to achieve Objectives?
Frequency
Agree 15
Disagree 10
Neutral 5
Q.8. Do you think there is relation between innovative
technology and development of healthy workplace?
Frequency
Yes 25
No 5
Q.9 Do you agree that Lloyds bank has implemented
innovative digital technology within the organization in
order to attract and retain top talents?
Frequency
Strongly agree 15
Agree 5

Neutral 4
Disagree 6
Strongly disagree 1
Q.10. As per your opinion, which technologies is used by
your bank to accelerate innovation within organization?
Frequency
Augmented Reality 5
Big Data Analytics 9
Artificial Intelligence 9
Robotic Process Automation 7
Q.11. Which area do you think Lloyds bank need to
improve their usage of technology?
Frequency
Customer service 10
Digital marketing 15
Operation management 5
Q.12. According to your experience, which attributes of an
innovative digital workspace helps Lloyds bank to became
one of the “Big Four” clearing banks?
Frequency
Blurring the line between home & office 2
Supporting diversity 5
Flexibility and reliability 3
Continuous Evolve 6
All of the above 15
Q.13. Do you agreed that innovative digital technology is
beneficial in providing work from home to employees of
Lloyds bank during Covid-19?
Frequency
Strongly agree 2
Agree 20
Neutral 4
Disagree 3
Strongly disagree 1
Q.14. How does your company measure the success of Frequency

innovative technology contribution
Workforce Productivity 15
Adoption and performance metrics. 10
KPI 5
Q. 15. What strategies will you suggest to Lloyd Banks in
order to improve their workforce?
Data Interpretation
Q.4. Are you aware of the concept of innovative digital workspace?
Yes 25
No 5
Total 30

25
5
Th eme 1: Yes, emp lo y ees o f Llo y d s Ban k are aware
o f t h e co n cep t o f in n o v ati v e d ig it al wo rk sp ace.
Yes No
Interpretation: On the basis of above table and its graphical presentation, it has been
analyzed that Lloyds Bank employees are aware of the concept of the innovative digital
workplace. It is because majority of employees that is 25 employees has respond with yes and
only 5 employees has respond with no option. Thus, it is identified that employees know the
importance of digital technologies within banks (Mhlanga, 2020).
Q.5. Does your bank uses digital technologies within the organization?
Yes 20
No 10
Total 30

Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Theme 2: Yes, Lloyds Bank uses digital
technologies within the organization.
Interpretation: After analyzing the outcome of above table and its graphical presentation,
it has been identified and interpret that, Lloyds Bank a British retail banking company uses
digital technologies within their organization (Niemand and et.al., 2021). It is because 20
responded of the survey or employees of bank have stated that their organization uses digital
technologies at the workplace. While on the other hand, 10 respondents have said no in response
to the question. It might be because they are lower level employees that does not use technology.
Q.6. Do you think innovative technology has improved your work efficiency?
Yes 20
No 10
Total 30

Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Do you think innovative technology has
improved your work efficiency?
Interpretation:
From the above bar graph it has been concluded that innovative technology has improved
their work efficiency by majority of the employees. It has enhanced their workplace productivity
by allowing them to segregate time according to the task and to measure their success. In
addition to this, it allows to maintain proper communication within company that allow
employees to know about their task and to collaborate with others. It also allows them to connect
with the task even it is not present in the office. Moreover, 10% of the employees has said no as
they were distracted by it while working and due to that their focus get reduce and efficiency
declines. Along with this, due to excessive use of technology most of the workers suffer
physically and mentally and that lead in poor performance. In addition to this, another negative
aspect of technology is loss privacy.
Q.7. Do you agree that making use of advance technology has allowed Lloyad Bank to
achieve Objectives?
Agree 15
Disagree 10
Neutral 5

Total 30
Yes
No
0 5 10 15 20 25
20
10
Advance technology has allowed Lloyad Bank
to achieve Objectives?
Interpretation
From the above report it has been find that how advance technology has allowed Lloyd
bank to achieve objectives. Along with this, 15 participants out of 30 has agreed with it as with
help of innovative technology there has been increase customer satisfaction. It has also allowed
company to collect information regarding the current market trend and customer taste and
preference. So it has helped Lloyd in achieving the objectives of increasing the brand value in
the market area. Moreover, 10 participants out of 30 has adopted for disagree as due to advance
technology there has been increase in the finance of the company and it affected the financial
stability. Although 5 employees out of 30 was neutral and it said that innovative technology is
both beneficial and negative for business.
Q.8. Do you think there is relation between innovative technology and development of
healthy workplace?
Yes 25
No 5
Total 30

20
10
Relation between innovative technology and
development of healthy workplace
Yes No
Interpretation:
The above bar graph show details about relation between innovative technology and
development of healthy workplace. Along with this, majority of the workers has said yes because
making use of advance technology has helped in enhancing the work area as it allows top
management to know about the data related to progress of company in market position.
Moreover, it also contributes in engaging employee even inside and outside office as well as
keep them in touch with coworkers face to face. In addition to this, only few people have
selected for no because some of them has face issued related to making use of the technology
and it has created issues among the workers. Thus, it has been found that there has been relation
between innovative technology and healthy workplace area.
Q.9. Do you agree that Lloyds bank has implemented innovative digital technology within the
organization in order to attract and retain top talents?
Strongly agree 15
Agree 5
Neutral 4
Disagree 6
Strongly disagree 1
Total 30

15
5
4
6
1
Theme 3: Employees strongly agree that Lloyds
Bank has implemented digital technologies for
the purpose of attracting and retaining top
talents
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Interpretation: As per the above table and its graphical representation, it has been
analyzed that Lloyds Bank has implemented digital technologies within the organization for the
main purpose of attracting as well as retaining the top talents. It is because majority of
employees of the bank that is 15 strongly agree with the question (Niemand and et.al., 2021). On
the other hand, 6 responded has disagreed with the question, 5 agree with the question and 1
totally disagreed with the question. By the way, there are also 4 respondents that have said
nothing in response to this question.
Q.10. As per your opinion, which technologies is used by your bank to accelerate innovation
within organization?
Augmented Reality 5
Big Data Analytics 9
Artificial Intelligence 9
Robotic Process Automation 7
Total 30

Augmented Reality
Big Data Analytics
Artificial Intelligence
Robotic Process
Automation
0 1 2 3 4 5 6 7 8 9
5
9
9
7
T h e m e 4 : B i g D a t a A n a l y t i c s a n d a r t i f i c i a l
i n t e l l i g e n c e i s a d i g i t a l t e c h n o l o g i e s u s e d b y
L l o y d s B a n k t o a c c e l e r a t e i n n o v a t i o n w i t h i n
o r g a n i z a t i o n
Interpretation: On the basis of the above table and its graph, it is analyzed that big data
analytics and artificial intelligence is the two most significant digital technology which is used
by Lloyds Bank within the organization in order to accelerate the innovation at the workspace. It
is identified as per the outcome that the frequency response of this two option is equal that is 9
and 9 (Klus and et.al., 2019). While on the other hand, it is further identified that 7 respondents
has stated that Lloyds Bank use robotic process automation within the company and only 5
respondents has stated that bank uses augmented reality as a digital technology.
Q.11. Which area do you think Lloyds bank need to improve their usage of technology?
Customer service 10
Digital marketing 15
Operation management 5
Total 30

Yes No
0
2
4
6
8
10
12
14
16
18
20
20
10
Which area do you think Lloyds bank need
to improve their usage of technology?
Interpretation:
The above graph reflects details regarding areas where Lloyd bank need to improve their usage
of technology. Along with this, 15% of the participant have opted for digital marketing as it need
to come up with new ideas like affiliated marketing in order to increase their sales as well as to
improve overall performance. Moreover, this method is more effective then social media as it
will allow to increase their market share. In addition to this, 10% of employees has adopted for
customer service as there were some complaints regarding the poor services and delay in their
work. Along with this, only 5% of participant has selected for operation management as there is
smooth flow of information in the company and each department work effectively with advance
technology.
Q.12. According to your experience, which attributes of an innovative digital workspace helps
Lloyds bank to became one of the “Big Four” clearing banks?
Blurring the line between home & office 2
Supporting diversity 5
Flexibility and reliability 3
Continuous Evolve 6
All of the above 15
Total 30

6%
16%
10%
19%
48%
Theme 5: Attributes of innovative digital workspace helps
Lloyds bank to became one of the “Big Four” clearing
banks.
Blurring the line between
home & office
Supporting diversity
Flexibility and reliability
Continuous Evolve
All of the above
Interpretation: After analyzing the above table and its graphical presentation, it has been
analyzed that blurring the line between office & home, supporting diversity, flexibility &
reliability as well as continuous evolve all are the attributes of innovative digital workspace that
helps Lloyds Bank in becoming one of the Big Four clearing banks. It is because 48% of the
respondent have selected the option of all of the above (Santos, Murmura and Bravi, 2018). On
the other hand, 19% of the respondents has selected continuous evolve as an attribute, 16% has
stated supporting diversity is an attribute, 7% as blurring line and 10% as flexibility and
reliability.
Q.13. Do you agreed that innovative digital technology is beneficial in providing work from
home to employees of Lloyds bank during Covid-19?
Strongly agree 2
Agree 20
Neutral 4
Disagree 3
Strongly disagree 1
Total 30

Strongly agree
Agree
Neutral
Disagree
Strongly
disagree
0 5 10 15 20 25
2
20
4
3
1
Theme 6: Employees agree that innovative digital
technology is beneficial in providing work from home to
employees during Covid-19.
Interpretation: As per the analysis of the above table, it has been interpreting that during
Covid-19, the digital technologies helps the bank to provide work from home to all its
employees. It is because 20 employees of Lloyds Bank are agreed with this. While on the other
hand, there are also 3 respondents that have clearly stated that they are disagreed with this
statement and 2 that strongly agreed with the statement. There are also 1 employee who strongly
disagreed with the statement that digital technology helps the company to provide work from
home facility to employees while 4 respondent remain neutral.
Q.14. How does your company measure the success of innovative technology contribution
Workforce Productivity 15
Adoption and performance metrics 10
KPI 5
Total 30

20
10
Measuring success of Innovative
technology
Yes No
Interpretation:
From the above pie chart, it has been stated that Lloyd make use of various tools that will
be helpful in measuring the success. Along with this, it has been identified that majority of the
employees has voted for workforce productivity as method for analyzing the impact of
innovative technology. This method has been selected most because each employee in the end of
every month have to make their performance sheet. Moreover, only 10% of the employees has
selected for performance Metrix as it data is not very much reliable. In addition to this, KPI has
been least prefer by the employees as it is time consuming in nature and it give specific data of
company market position and success and not particularly about digital technology.
7. Discussion
Theme:1 Exploration of the characteristics of innovative digital workspace
From the above gathered data, it is discussed that Lloyds Bank has built innovative
digital workspace within the organization for the purpose of retaining and attracting talented
employees. The retention and attraction of top talent is one of the characteristics of the
innovative digital workplace as identified from the literature review section (Hendrikse, Bassens
and Van Meeteren, 2018). It is also discussed that innovative technologies have also helped the
bank in providing the work from home facility to its employees during the global pandemic
situation.

Theme:2 Salient technologies hiking innovation within Lloyds Bank
After analysing the findings from both primary as well as secondary source, it is
identified that Big data analytics as well as the artificial intelligence is the two key digital
technologies which is used by Lloyds Bank within their organization (Kolodiziev and et.al.,
2021). It is also discussed that the Lloyds Bank main purpose behind the implementation of this
technology is attracting and retaining the top talents within the organization. As per the
comparison with the literature review, it was further identified that Big data analytics is a digital
technology which was highly used by the finance sector.
Theme:3 Assessment of the attributes of innovative digital workspace of Lloyds Bank:
From the overall investigation, it is discussed that the digital technology plays vital role
towards the success of the Lloyds Bank. Lloyds Bank is one of the Big Four Clearing bank of
UK and the digital technology have big role in it. The supporting diversity, flexibility &
reliability, continuous evolve etc. are some of the attributes of digital technology which has
helped the organization in becoming leading company and this attributes are also identified in
literature review section (Li, 2020). The work life balance and blurring the line between home &
office is also one of the attributes of innovative digital workspace.
8. Limitation of the research
While conducting this research, the project manager come across the various limitation of
research which became barrier for completing the whole research. The limitation, researcher
have faced while conducting the present project is lack of time as well as lack of resources. Also,
due to lack of accessibility, the researcher unable to access the online articles and websites as
they are paid (Gruber, 2019). Thus, lack of money is also one of the limitation for present
research but despite of all limitation the scholar has completed the research on time and in
successful manner.

9. Recommendation
On the basis of the above investigation regarding the attributes of innovative digital
technologies for Lloyds Bank, the following recommendations are provided to bank in order to
improve its uses:
Open Communication: This is one strategy which is recommended to Lloyds Bank
where the company management are required to communicate about the digital technologies and
its uses to all its staff members. The company have to spread the awareness of the technology via
open communication so that employee’s productivity will enhance and they also work for the
welfare of company.
Training and development to employees: This is also one of the strategy which is
recommended to Lloyds Bank in order to enhance the employee skills and performance. The
employees face difficulty in using the technology within the organization and how to keep
themselves updated (Vasin and et.al., 2018). So, via training the employees issues are easily
solved by company.
10. Conclusion
After summing up the above information, it has been analyzed that the attributes of
innovative digital technologies for Lloyds Bank is supporting diversity, balancing line between
home and office, flexibility and continuous involvement. From the primary research, it has been
also identified that the big data analytics and artificial intelligence is the type of innovative
digital technologies which is used by Lloyds Bank in order to attract and retain top talents as
well as enhancing the productivity of the employees. On the basis of secondary research, it has
been analyzed that the big data analytics is a key digital technologies which helps the finance
sector in accelerating the innovation within the organization. Digital technologies play vital role
in providing the work from facility to the employees of Lloyds Bank during the global pandemic
situation. Not only that, it has been also analyzed from the whole project that, all employees of
Lloyds Bank are not aware of the concept of digital technological innovation and they face issue
in apply the technology within their regular work. So, on this basis, the report has been also
recommended the strategy to Lloyds Bank such as training and open communication to deal with
this issue.

SECTION 3: PERSONAL REFLECTION
Throughout the research I have analysed that project management cycle is very much
important in achieving the goals of the research. Along with this, it helps in making the
appropriate aims and objectives as well as exciting the plan for achieving them. In addition to
this, throughout the project information regarding digital technology has been achieved and the
way it can help in making the workplace look more attractive (Ika and et.al., 2020).
Moreover, during the research I have built various skills such as research and time
management. With the help of research skill, I was able to find out relevant information
regarding digital transformation and its positive and negative impact.
Along with this, I have also identified that Gantt chart has helped in building my time
management skill as the activities are set with time limits (Kim, Chang and Castro-Lacouture,
2020). Furthermore, I was facing difficulty in interpretation the numerical data and finding the
relevant source of information was also hard. In addition to this, I have met this issue by finding
the reference on google scholar and made the study look more authentic. Along with this, my
management skill helps in dealing with various part of the project system and resolving the
problem related to project.
Moreover, with help of manager skill I will be able to deal with issue related to
employees and company problem. My strength was that I have idea about writing academic skill
and report which has helped me in structuring the report. Along with this, my management
skill helps in dealing with various part of the project system and resolving the problem related to
project. On other hand, I was feeling very frustrated during writing research methodology as
motive need to be mentioned and it should be written princely.
I will learned that time management skill is very much important for improving the
future as it helps in completing the task on time and to achieve goals easily and effectively.

REFERENCES
Books and Journals
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Bank, L., 2020. Lloyds Bank UK consumer digital index 2020. Lloyds Bank.
Chan, F. and Lam, T., 2020, November. Neuron–Digital console innovative by Arup. In IOP
Conference Series: Earth and Environmental Science (Vol. 588, No. 3, p. 032009). IOP
Publishing.
Chowdhury, K. and Lamacchia, D., 2019, November. Collaborative workspace for employee
engagement leveraging social media architecture. In Abu Dhabi International Petroleum
Exhibition & Conference. OnePetro.
Diachenko, D., et. al. 2022. Industrial Collaborative Robot Digital Twin integration and Control
Using Robot Operating System. Journal of Machine Engineering, 22.
Fields, D., 2022. Automated landlord: Digital technologies and post-crisis financial
accumulation. Environment and Planning A: Economy and Space. 54(1). pp.160-181.
Gruber, H., 2019. Proposals for a digital industrial policy for Europe. Telecommunications
Policy. 43(2). pp.116-127.
Guo, K. and Zhang, L., 2022. Multi-objective optimization for improved project management:
Current status and future directions. Automation in Construction. 139.p.104256.
Hendrikse, R., Bassens, D. and Van Meeteren, M., 2018. The Appleization of finance: Charting
incumbent finance’s embrace of FinTech. Finance and Society. 4(2). pp.159-80.
Ika, L. A. and et.al., 2020. Cross-learning between project management and international
development: Analysis and research agenda. International Journal of Project
Management. 38(8). pp.548-558.
Karagiannis, D. et. al. 2020, November. OMiLAB: a smart innovation environment for digital
engineers. In Working Conference on Virtual Enterprises (pp. 273-282). Springer, Cham.

Karani, A. and Mehta, S. A., 2021. “I am OK when you are with me”–Understanding the well-
being and innovative behavior in the digitized workspace. International Journal of
Sociology and Social Policy.
Kim, S., Chang, S. and Castro-Lacouture, D., 2020. Dynamic modeling for analyzing impacts of
skilled labor shortage on construction project management. Journal of Management in
Engineering. 36(1). p.04019035.
Klus, M. F. and et.al., 2019. Strategic alliances between banks and fintechs for digital
innovation: motives to collaborate and types of interaction. The Journal of
Entrepreneurial Finance. 21(1). p.1.
Kolodiziev, O. M. and et.al., 2021. The level of digital transformation affecting the
competitiveness of banks.
Li, F., 2020. The digital transformation of business models in the creative industries: A holistic
framework and emerging trends. Technovation. 92. p.102012.
Litvinenko, V. S. and Sergeev, I. B., 2019. Innovations as a Factor in the Development of the
Natural Resources Sector. Studies on Russian Economic Development. 30(6). pp.637-
645.
Mhlanga, D., 2020. Industry 4.0 in finance: the impact of artificial intelligence (ai) on digital
financial inclusion. International Journal of Financial Studies. 8(3). p.45.
Misback, A. E., 2018. Lloyds Bank Corporate Markets plc. Fed. Res. Bull., 104, p.25.
Niemand, T. and et.al., 2021. Digitalization in the financial industry: A contingency approach of
entrepreneurial orientation and strategic vision on digitalization. European Management
Journal. 39(3). pp.317-326.
Pham, K.T., et. al. 2020. 4D-BIM-based workspace planning for temporary safety facilities in
construction SMEs. International Journal of Environmental Research and Public
Health, 17(10), p.3403.

Picciotto, R., 2020. Towards a ‘New Project Management’movement? An international
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485.
San Cristóbal, J. R.and et.al., 2018. Complexity and project management: A general
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Santos, G., Murmura, F. and Bravi, L., 2018. Fabrication laboratories: The development of new
business models with new digital technologies. Journal of Manufacturing Technology
Management.
Saravanan, D. and Kaur, P., 2022. Customer Relationship Management in Banking in the UK
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Svejvig, P., 2021. A Meta-theoretical framework for theory building in project
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decision model for selecting the appropriate approach to a project. Procedia Computer
Science. 181. pp.746-756.
Toljaga-Nikolić, D. and et.al., 2020. Project management and sustainability: Playing trick or treat
with the planet. Sustainability. 12(20). p.8619.
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management. Automation in construction.121. p.103428.

Appendix
WBS
GANTT CHART
Task Mode Task Name Duration Start Finish Predecessors
Auto
Schedule
d
Module Introduction,
Topic Selection and
Define Topic
1 day Fri 7/1/22 Fri 7/1/22
Auto
Schedule
d
Company selection, Tutor
Approval and Set Aim
and Objectives
2 days Mon 7/4/22 Tue 7/5/22 1
Auto
Schedule
d
Project Management Plan 1 day Wed 7/6/22 Wed 7/6/22 2
Auto
Schedule
d
Literature Review 1 day Thu 7/7/22 Thu 7/7/22 2,3
Auto Methodology 1 day Fri 7/8/22 Fri 7/8/22 4
Project Research
Plan
Initiation
Chapter 1
Planning
Chapter 2
Literature Review
Chapter 3
Methodology
Chapter 4
Reflection
Execution
Primary and
Secondary data
collection
Data Analysis
Handover and
closeout
Research finding
and
recommendation

Schedule
d
Auto
Schedule
d
Data Collection 1 day Mon 7/11/22 Mon 7/11/22 4,5
Auto
Schedule
d
Data Analysis and
Interpretation 1 day Tue 7/12/22 Tue 7/12/22 6
Auto
Schedule
d
Personal Reflection 1 day Wed 7/13/22 Wed 7/13/22 7
Auto
Schedule
d
Evaluation and Limitation 1 day Thu 7/14/22 Thu 7/14/22 8
Auto
Schedule
d
Recommendation 1 day Fri 7/15/22 Fri 7/15/22 9
Auto
Schedule
d
Fill up Logbook,
Proofreading and Final
Submission
1 day Mon 7/18/22 Mon 7/18/22 10

Project Logbook

Project Logbook
Name and
ID
Project
Title:
What an innovated digital workspace look like a case of Lloyds bank?
WEEK 1 (from… to …)
Your progress
What have you completed?
I have completed the whole research on analyzing and determining the key technologies and attributes of digital technologies
within finance sector.
Did you fulfil task requirements?
Yes, I have fulfilled all the basic requirement of task in successful manner.
Are you on track and within deadlines set?
No, I have face delay in project due to lack of accessibility of secondary information and various time consuming steps.
Did you need to make any changes to your project management plan?
As my project is going in right track and properly structured, I have not made any change in it.
Risks and issues
Did you identify risks/issues with a lack of skills required for undertaking research/tasks?
Due to lack of communication, I have faced difficulty in communicating with the participants of survey.
Did you identify any additional risks/issues that have an impact on the project management plan?
No, there is no any other additional risk that have impact on my project management plan.
What barriers did you face?

The lack of resources, accessibility, time is the barrier I have face.
How did you overcome them?
Communicating with the tutor and my classmate, I have overcome this barrier.
New ideas and change of project direction
Are you considering to change your project direction? If yes, provide details.
No.
What have I learnt about myself this week?
Points to consider:
How did I feel when I had to deal with tasks/problems?
I have feel motivated while dealing with the problems and tasks as it helps me to learn new concepts.
Did I find it useful to complete the tasks?
Yes, this motivation has helped me to achieve my study aim and objectives.
How well have I performed? What did I contribute?
I have performance whole project in best manner as per my perspective. I have contributed, critical thinking, researching, problem
solving and other skills in my project
What can I improve on next week?
I need to improve communication skills on the next week.
How might this learning apply in the future?
This learning helps me to lead my team as well as my own business in future.
Tasks planned for next week
Which tasks are priority?

The data analysis task is my first priority in this project.
Have you set aside sufficient time for completion?
Yes, I have use timeframe or Gantt chart to monitoring and tracking my project.
Project plan status to date
Behind On time Ahead
Comments from tutor (To be addressed by student)
Comments:
Name: Date:

Performance Review
Performance Review Template
Performance Review
• What was the project supposed to accomplish?
Throughout the research I have analysed that project management cycle is very much
important in achieving the goals of the research.
• Did the project succeed in its aims? How do you know? Specifically, please
outline any evaluation and assessment undertaken.
I have learned that if company make use of advance technology than it will be able to work
more smoothly as there will be proper flow of information and it contributes I improving the
productivity of firm.
• What things do you think worked well and why? Evaluate all aspects of the
project (e.g. initial inception, project activities and project outcomes) from a
range of perspectives.
However, I need to work on my writing skill so that I can present the information in
presentable manner.
• What problems emerged during the project and how were they tackled? Was
there timely identification of issues and resolution during the project process?
In addition to this, I was feeling very confident writing project life cycle as I have knowledge
regarding it earlier and it was easy for me to understand that.
• What did you learn from undertaking the project?
Although my research skill has been improved so I can join career like content writing that
will allow to look my CV more attractive.
• How would you rate your performance as project manager?
I will rate more than average to myself in term of performance as an project
manager.
• What strengths and weaknesses of your performance did you identify?

My strength was that I have idea about writing academic skill and report which has helped and
On other hand, I was feeling very frustrated during writing research methodology.
• How will this inform and support your continuous professional development?
I will learn that time management skill to support my continuous professional development.
Questionnaire
Questionnaire
Q.1 Are you aware of the concept of innovative digital workspace?
 Yes
 No
Q.2 Does your bank uses digital technologies within the organization?
 Yes
 No
Q.3 Do you agree that Lloyds bank has implemented innovative digital technology within the
organization in order to attract and retain top talents?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
Q.4 As per your opinion, which technologies is used by your bank to accelerate innovation
within organization?
 Augmented Reality
 Big Data Analytics
 Artificial Intelligence
 Robotic Process Automation

Q.5 According to your experience, which attributes of an innovative digital workspace helps
Lloyds bank to became one of the “Big Four” clearing banks?
 Blurring the line between home & office
 Supporting diversity
 Flexibility and Mobility
 Continuous Evolves
 All of the above
Q.6 Do you agreed that innovative digital technology is beneficial in providing work from
home to employees of Lloyds bank during Covid-19?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly Disagree