BTEC HND Business: Online Banking Impact on Lloyds Bank Customers
VerifiedAdded on 2023/03/16
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Project
AI Summary
This project examines the impact of online banking on customer satisfaction, using Lloyds Bank as a case study. The study includes aims and objectives, a literature review, and a primary study assessing customer satisfaction with online banking services. Graphical presentations are used to analyze themes such as the appropriateness of online banking, its support for customer satisfaction, preferred modes of online banking, ease of payment, and security. The project provides statistical data and visual representations to support its findings. The research draws upon various academic references to support its findings and recommendations. This assignment is a part of the BTEC HND in Business Unit 11 Research Project at Icon College of Technology and Management.
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