Analysis of Management and Leadership at Lloyds Bank plc

This report provides an in-depth analysis of management and leadership practices at Lloyds Bank plc. It begins with an overview of the bank's organizational structure, highlighting its hierarchical nature and control systems. The report then delves into the roles of managers and leaders, outlining their key responsibilities and differentiating between their characteristics. A significant portion of the report is dedicated to exploring various management and leadership theories, including classical management theories such as scientific and administrative approaches, and non-human relations theories like the Maslow and Herzberg theories. Leadership theories, including behavioral and transformational models, are also examined. The report further discusses the strengths and weaknesses of these theories and their application in organizational situations. Finally, the report concludes with recommendations based on the analysis of the management and leadership dynamics within Lloyds Bank plc.

Running Head: MANAGEMENT & OPERATIONS
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MANAGEMENT & OPERATIONS

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Table of Contents
Introduction......................................................................................................................................2
Organizational structure of Lloyds bank plc...................................................................................2
Role of managers, leaders, and difference according to the characteristics....................................3
Roles of leaders............................................................................................................................3
Role of managers.........................................................................................................................4
Differences...................................................................................................................................4
Management theories.......................................................................................................................5
Classical management theories....................................................................................................5
Non-human relations theory (Motivational theory).....................................................................6
Leadership theories..........................................................................................................................6
Behavioral theories......................................................................................................................7
Transformational theory...............................................................................................................7
Transactional theory.....................................................................................................................8
Role of management and leadership in organizational situations...................................................8
Strengths and weaknesses................................................................................................................8
Key approaches................................................................................................................................9
Conclusions & recommendations..................................................................................................10
Bibliography..................................................................................................................................11

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Introduction
In 1765, the Lloyds bank plc was founded in Birmingham. This private banking business was set
up by John Taylor, Quaker, and Sampson Lloyd. In 1864, the first branch of the office was
opened in the Oldbury. Lloyds Bank plc is known as the British retail and the commercial bank.
It has many branches and ATMs in England and Wales. This bank is traditionally measured in
Big Four clearing banks. This has expanded its growth in the 19 and 20 centuries as it took over
the many numbers of small banking organizations. In 1995 it has merged with trustee savings
bank in and traded as the Lloyds TSB Bank plc. In Britain, it is recognized as largest retail bank.
This offers online banking and twenty-four hours of telephone services. The operational
headquarter of the organization is in London and many other offices are in Scotland and Wales.
This operates the many numbers of an office complexes, data centers, and brand headquarters in
the Yorkshire including Halifax, Leeds, and Sheffield. Lloyds Bank plc has 1300 branches that
offer financial and banking services. In 1911, it has started the overseas expansion and hold
representative and banking offices in more than 45 nations. The following discussion will cover
the Lloyds bank plc organizational structure. Further discussion will cover the role of managers
and leaders by highlighting the differences between leadership and management in terms of
characteristics. This report will also include a discussion about the management and leadership
theories by considering strengths and weaknesses of the different approaches.
Organizational structure of Lloyds bank plc
The Lloyds bank plc organizational structure is same as the power structure due to its
hierarchical with Eric Daniel at the pinnacle filtering down to processing colleagues and branch.
 Control system
The procedure of lean has strong control over the existing process and carried out to processed
new forms. Another system of control is a colleague grading system that needs every colleague
to be graded quarterly through the balanced scorecard. It is also the reflection of qualities,
contributions, and efficiencies of employees towards the organization. These carried to ensure
that colleagues carrying out the tasks correctly and effectively.

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 Routines and rituals
Workers within the organization expect to have a set amount of work through daily and monthly
meetings. These meetings are held by every business center with the respective general manager.
There is the regimented and static culture in the Lloyds Bank plc. It is because of the rigid
structure of management and daily routines. These all are controlled through the process of lean.
This organization has thousands of workers and established strict management and power
structure to ensure the stability within the organization. This helps the organization to protect the
services of finance in twenty-four hours a day. This helps Lloyds bank plc to become the biggest
customer base with the largest share in the market. It indicates the strengths, weaknesses, and
influence the strategic position.
Role of managers, leaders, and difference according to the characteristics
Roles of leaders
Positive leaders have effective management, productive teams, and rewarding cultures
(Abatecola, & Mandareli, 2013). The leaders within the Lloyds bank plc have the role to drive
success through effective practices. The following are the roles of leaders in the Lloyds Bank
plc.
 Provide a vision
Provide the vision to an organization that is the most important role of a leader. Leaders within
the Lloyds bank plc participate within the common effort to achieve the goals. These describe the
goals of employees and drive success.
 Establish effective communication protocols and organizational structure
Leaders within the Lloyds bank plc define the organizational structure that includes the
organizational chart to outline the chain of protocols and command regarding effective
communication. These develop the protocols of communication by email, memos, letters and
staff meetings.
 Inspire and motivate

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These inspire, influence, and guide individuals to participate in the common effort. The leader in
Lloyds bank plc inspires and motivates employees through the techniques. Leaders keep the
employees informed and give timely particular feedback regarding job performance and ensure
that requirements of training are met (Abdelgawad, et al., 2013).
Role of managers
 Delegate and empower
As the human resource manager in Lloyds bank plc will hire and appoint the right person in the
job to manage the organizational tasks. Give them more authority to employees to develop the
commitment and enthusiasm by encouraging innovation that benefits the business over time.
 Effective time management
This is the best part of being an effective manager that includes the effective management of
time. As the manager in the Lloyds bank plc priorities the work before allocation and set the time
to complete the work by removing non-essential activities.
Differences
Manager Leader
Ability to execute the vision – The manager
can execute the vision by the strategic idea and
break this in the roadmap for the team to
follow.
Ability to create the vision – The leader
knows the current position of the organization
and knows the areas to improvement and
involvement.
Capability to direct – The manager is
responsible for the daily efforts by reviewing
the necessary sources.
Honesty and integrity – Leader has the
employees that believe in them and walk by
their side down the path.
Process management – The manager has the
authority to establish the rules of work,
standards, and processes.
Inspiration – Leader inspires employees and
helps teams to understand own roles.
People-focused – Manager in the organization
looks after and caters to the requirements of
the employees.
Communication skills – Leader within the
organization keeps the team informed about
the changes.

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Relies on control – The manager assigns the
tasks to complete the organization work more
appropriately.
Inspire trust – Leaders are passionate about
their work and achieve the selected targets by
effective implication of strategies.
Minimizes and removes risks – Manager does
the right thing to minimizes and remove
organization risk.
Support and encourage team members -
Leader encourages the ideas by involving the
entire team to brainstorm the new ideas and
encourage employees to raise opinions.
Management theories
These are known as the general rules sets which guide the management to effectively manage the
organization (Abudho-Riwo, Njanja, & Ochieng, 2012). These are the explanation to assists the
workers to effectively relate business objectives and implement the effective sources to achieve
it. The following are the theories of management.
Classical management theories
This theory is based on belief that workers have economic and physical requirements. This
theory advocates the specialization of labor, income maximization, and the decision-making. As
a manager in the Lloyds bank will emphasizes the structure and perspective regarding the
goodness of the organization. This is developed in the streams like scientific management
(Taylor), and administrative theory (Fayol)).
 Administrative theory (Fayol)
According to this theory, work should be divided as minimizes the workload of any group or
singular person by developing the familiarity and practices (Aguirre, & Bolton, 2014).
According to this theory, the manager has the authority to give the order and work should not be
considered without the reference of authority (Anney, 2014).
 Scientific management theory (F W Taylor)
F.W. Taylor referred that the organization should break down the components of the manual task
in the environment of manufacturing by every movement and proved as the best way to perform
every task. According to this theory, the manager should develop science regarding every

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operation to replace the rule of thumb and opinion. As a manager in the Lloyds bank plc will
generate more options to give responsibility according to the performance of the job. Employees
become more capable to share prosperity of organization by working inaccurate way and receive
increased wages. These give time to develop more ideas and cooperate with the management to
develop science. This scientific method will help to improve the work and increase productivity.
This method will help to establish a rational approach towards organizational work by enabling
the procedures to measure with the considerable accuracy degree. This stimulates the
management to adopt the more positive role and contribute to the major improvement in the
physical working conditions for workers (Akdag, & Zinedin, 2011).
Non-human relations theory (Motivational theory)
 The Maslow hierarchy
This theory is proposed the hierarchy of human requirements that build from the basic
requirements as the base to high requirements at the top. According to this theory employees
within the organization should be satisfied at each level before elevating to their requirements to
the next and higher level. As a manager in the Lloyds bank plc will consider the aspirations and
requirements of individual worker (Andressen, Konradt, & Neck, 2012).
 Herzberg theory
According to this theory, satisfaction comes from the different factors to the dissatisfaction. The
dissatisfaction was not opposed to the facts that caused satisfaction. According to this theory,
work should lead to improve motivation. In Lloyds bank plc work of the employees will be
designed to motivate a large number of employees. This theory refers that work should be
divided within the modest components and remove the more responsibility from employees for
effective control and planning (Bailey, 2015).
Leadership theories
Leadership study has grown and offers many theories and frameworks to explore the mean to
become a great leader. The leadership theories offer the resources and suggestions to integrate
the theories within the leadership practice.

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Behavioral theories
This theory focuses on the behavior of the leader. Leaders dictate the requirements to be fulfilled
and include the teams in the process of decision making to encourage support and acceptance.
Kurt Lewin has developed the framework in the 1930s. According to this theory, there are three
types of leaders (Barney, 2011).
 Autocratic leaders
These leaders decide without consulting teams. This leadership style is considered more suitable
when decisions are made very fast when there’s no requirement for the input and agreement
within the group is not necessary for the successful outcome (Barney, Wright & Ketchen, 2011).
 Democratic leaders
This kind of leader allows the team to deliver the input before that vary from leader to leader.
The degree of input in this leadership style varies from leadership to leadership. It is important
when agreements of team matters and difficult to manage when there are many different ideas
and perspectives (Barriball, & While, 2014).
 Laissez-faire leaders
This kind of leader allows the management to make many decisions. This kind of leadership
works well when a team is capable at a high level, motivated, and requires close supervision. It
can arise due to lazy leaders. The behavior of leaders affects the performance of the organization.
According to this theory behavior of leadership are appropriate at the many different times. The
best leader uses many styles of behaviors and chooses the accurate style for every situation
(Bhattacharyya, & Jha, 2013).
Transformational theory
In this theory, leadership works with the teams to identify the required change, create the vision
to guide change by inspiration, and execute the change within the tandem with the committed
members of the group. This is the integral part of leadership models. This kind of leader serves
to improve the morale, motivation, and follower’s performance by the variety of mechanisms
that connect the sense of identity as the role model for the groups to inspire and raised the
interest within the organization. These leaders are strong enough in the capabilities to adapt to

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the different situations to share collective consciousness by leading the group of employees. This
kind of leader inspires the employees to perform beyond the perceived capabilities (Beck, &
Wiersema, 2013).
Transactional theory
In transactional leadership, leaders value the structure and order. These kinds of leaders lead the
organization projects by following the rules and regulations to achieve the goals on time. This
kind of leadership is not quite enough for organizations that valued creativity and innovation.
This kind of leadership depends on the individuals who are self-motivated and effectively work
in a structured and directed environment. This kind of leader focuses on the results and confirms
the existing structure of the organization by measuring the success according to the organization
system of rewards and penalties (Bell, & Bryman, 2017).
Management and leadership role in the organizational situations
There are many different roles in management and leadership in different organizational
situations (Birger, 2015). The manager in the organization assigned the new tasks and it should
be completed by the employees in a particular period. As the human resource manager in Lloyds
bank plc will use the classical management theory. As a manager will suggest the areas to
achieve the goal by commanding the workers more appropriately and plan the activities as per
the objectives.
The workload of a singular employee will be minimized through the effective allocation of work.
The role of a leader in the organization according to the behavioral theory is to allow the team
and employees to provide the suggestion before making a decision. As the leader should create
the many options to determine the suggestion regarding work and complete more appropriately
from science. The process of measurement and path deliver important information regarding
methods of working, design of the plan, etc. This enables the employees to pay according to the
result and take the benefits of incentive payments (Blettner, Chaddad, & Bettis, 2012).
Strengths and weaknesses
 Strengths

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Classical management theory describes the formal organization's structure. According to this
theory as the manager in the Lloyd bank plc should work more appropriately in the interest of the
employee. This theory mentioned the issues regarding sensitivity like initiative and issues that
are in context of the rational organizational structure which not in the terms of changing
employee's behavior and adapt the structures to achieve the success that fit between the
customers and organization (Cadman, et al., 2014).
According to the behavioral theory, the role of the worker is a rigid adherence to the procedures
and methods over the little discretion in the organization. This will help the leader to increase the
work fragmentation because its emphasis on the divisional labor. This generates an economically
centered approach to motivate the workers by linking the pay to geared productions. This puts
the control and planning of organization actions in hands of a leader (Carter, & Greer, 2013).
 Weaknesses
Classical management theory refers to that line of authority remains from top to the bottom of
the organization. According to the classical management, theory manager should give enough
time to employees to settle in jobs. This theory gives the basic concepts and terminology that
elaborated upon by the future researchers as the separation of scalar chain, labor, centralization,
and unity of command. Many principles have been observed in modern organizations and
deliberate to cope with the rapid change conditions.
There is a disadvantage to discounting the many human aspects of employment. Behavioral
theory has been employed to enhance efficiency and productivity in services. This theory
demonstrates the justice for both employer and employee.
Key approaches
Leaders within the organization are proposed that no one style of leadership is superseded others.
Leadership work depends on situation at hand. The leaders within the organization are required
to respond to a particular situation by assessing the particular variables like the nature of the
followers, type of work and many more. This situational leadership theory blends key elements
like leadership style and follower maturity levels to act according to the situation.

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Leaders in an organization should make the conditions in which employees can work
productively regarding their potential. System leadership theory suggests the sound principles
about human behavior through organizational strategy, good leadership, design of the system and
social process.
The leaders in an organization should predict the best style in the best circumstances. This is
founded that no one style of leadership applies to the entire situation. This has been realized by
the researchers that the accurate type of leader leads to the theories that are best and depend on
the situation. According to the contingency theory, the best leader finds the perfect balance
between the behaviors, context, and requirements. An effective leader possesses the accurate
qualities and evaluates the requirements of followers and situation. Great leadership is the
combination of many key variables (Cherian, & Farouq, 2013).
Conclusions & recommendations
In the limelight of the discussion, it can be concluded that managers and leaders in organization
have the huge impact to get success. Managers and leaders within the organization improve the
productivity by use of human assets. Managers and leaders should invest more amounts to train
employees in an effective way by observing the processes of work and create the best policies.
Management and leadership theories have an important role in decision making process. These
should encourage the hierarchical system to improve the decision making process. This is the
local innovation processes that speed up the process and inspire the cohesive environment of
work. Managers and leaders in an organization encourage interpersonal relationships. These
should encourage the collaborative environment according to the approach of human relations.
Owners of the business should give employees more power to make decisions. Lloyds Bank plc
in critical situations should apply the personality characteristics in the process of decision
making to create value and better strategies.

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